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Hospitality Coach Jobs (NOW HIRING)

Oliver Winery

Hospitality Lead

Bloomington, IN · On-site

The Hospitality Lead is a full-time member of the Hospitality team. This position reports to the ... The Tasting Room Lead executes existing procedures, provides limited, day-to-day coaching to ...

Oliver Winery

Hospitality Lead

Bloomington, IN · On-site

The Hospitality Lead is a full-time member of the Hospitality team. This position reports to the ... The Tasting Room Lead executes existing procedures, provides limited, day-to-day coaching to ...

Strattonamenities

Hospitality Supervisor

Seattle, WA · On-site

$50 - $70/hr

This role supports front desk concierge and loading dock teams by providing leadership, coaching, training, operational support, and staffing coverage when needed. The Hospitality Supervisor serves ...

Stratton Amenities

Hospitality Supervisor

Seattle, WA · On-site

$25/hr

Hospitality Supervisor Company: Stratton Amenities Location: Seattle, WA (Field-Based, Multiple ... Coach, mentor, and develop front desk concierge and loading dock team members. * Conduct routine ...

Neighborly Ops LLC

Hospitality Manager

Los Angeles, CA · On-site

$73 - $90/hr

Leading all front-of-house operations Coaching, developing, and inspiring hospitality team members Creating an exceptional guest experience during every shift Driving sales while managing labor and ...

Neighborly Ops LLC

Hospitality Manager

Thousand Oaks, CA · On-site

$72K - $90K/yr

Coaching, developing, and inspiring hospitality team members * Creating an exceptional guest experience during every shift * Driving sales while managing labor and operating costs * Leading daily pre ...

Neighborly

Hospitality Manager

Los Angeles, CA · On-site

$73 - $90/hr

Coaching, developing, and inspiring hospitality team members * Creating an exceptional guest experience during every shift * Driving sales while managing labor and operating costs * Leading daily pre ...

Loretta's Last Call

General Manager

Salem, NH · On-site

$87K - $100K/yr

Create a culture built on teamwork, accountability, and genuine hospitality. * Coach managers and team members to reach their full potential. * Lead engaging pre-shift meetings that prepare and ...

Neighborly Ops LLC

Hospitality Manager

Los Angeles, CA · On-site

$72K - $90K/yr

Coaching, developing, and inspiring hospitality team members * Creating an exceptional guest experience during every shift * Driving sales while managing labor and operating costs * Leading daily pre ...

Neighborly Ops LLC

Hospitality Manager

Studio City, CA · On-site

$72K - $90K/yr

Coaching, developing, and inspiring hospitality team members * Creating an exceptional guest experience during every shift * Driving sales while managing labor and operating costs * Leading daily pre ...

Rosa Mexicano

FOH Manager

Manhattan, NY · On-site

$65 - $90/hr

Create regular guests -- you are the tone-setter for Warm Latin Hospitality * Coach your team to anticipate guest needs and create unforgettable moments * Handle guest feedback with care, urgency ...

Neighborly Ops LLC

Hospitality Manager

Thousand Oaks, CA · On-site

$72K - $90K/yr

Coaching, developing, and inspiring hospitality team members * Creating an exceptional guest experience during every shift * Driving sales while managing labor and operating costs * Leading daily pre ...

Neighborly Ops LLC

Hospitality Manager

Studio City, CA · On-site

$72K - $90K/yr

Coaching, developing, and inspiring hospitality team members * Creating an exceptional guest experience during every shift * Driving sales while managing labor and operating costs * Leading daily pre ...

Neighborly Ops LLC

Hospitality Manager

Los Angeles, CA · On-site

$72K - $90K/yr

Coaching, developing, and inspiring hospitality team members * Creating an exceptional guest experience during every shift * Driving sales while managing labor and operating costs * Leading daily pre ...

Loretta's Last Call

General Manager

Salem, NH · On-site

$87K - $100K/yr

Create a culture built on teamwork, accountability, and genuine hospitality. * Coach managers and team members to reach their full potential. * Lead engaging pre-shift meetings that prepare and ...

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Hospitality Coach information

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$10

$19

$30

How much do hospitality coach jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for hospitality coach in the United States is $19.70, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $20.67 per hour, depending on experience, location, and employer.

What is a hospitality coach?

A Hospitality Coach is a professional who helps individuals or organizations in the hospitality industry improve their service standards, operations, and guest experiences. They provide guidance on best practices, staff training, customer service, and effective communication. Hospitality Coaches often work with hotels, restaurants, and other service-oriented businesses to identify areas for improvement and develop strategies to enhance overall performance. Their goal is to help businesses achieve higher guest satisfaction and operational excellence.

What are some common challenges faced by hospitality coaches, and how can they be effectively managed?

Hospitality Coaches often encounter challenges such as resistance to change among staff, varying skill levels within teams, and the need to tailor coaching methods to diverse personalities. Successfully managing these challenges involves building trust with team members, demonstrating empathy, and using clear, actionable feedback. Effective Hospitality Coaches also stay adaptable, continuously updating their knowledge of industry trends and fostering a culture of open communication to drive sustained improvement.

What are the key skills and qualifications needed to thrive as a hospitality coach, and why are they important?

To thrive as a Hospitality Coach, you need in-depth industry knowledge, experience in hospitality operations, and often a background in training or coaching, typically supported by relevant certifications or leadership roles. Familiarity with property management systems (PMS), training platforms, and performance assessment tools is commonly required. Exceptional communication, interpersonal skills, and the ability to motivate and inspire teams are standout soft skills for this position. These skills ensure effective coaching, drive service excellence, and foster continuous improvement within hospitality organizations.

What is the difference between Hospitality Coach vs Hospitality Trainer?

AspectHospitality CoachHospitality Trainer
CredentialsExperience in hospitality, coaching certifications (optional)Training certifications, hospitality experience
Work EnvironmentOne-on-one coaching, team developmentGroup training sessions, workshops
Employer & Industry UsageHotels, restaurants, hospitality consultanciesHotels, resorts, hospitality schools
Common Search & ComparisonFocuses on individual improvement and soft skillsFocuses on skill transfer through training sessions

Hospitality Coaches primarily work with individuals or teams to improve soft skills and performance through personalized coaching. Hospitality Trainers typically conduct group training sessions to teach specific skills or procedures. While both roles aim to enhance hospitality service quality, coaches focus on personalized development, whereas trainers deliver structured training programs.

How to train hospitality staff?

Training hospitality staff involves providing comprehensive onboarding that covers customer service skills, company policies, and operational procedures. Effective training often includes role-playing, hands-on practice, and ongoing coaching to ensure staff deliver quality service and meet industry standards. Certifications in hospitality management or service excellence can enhance training programs.
More about Hospitality Coach jobs

What states have the most Hospitality Coach jobs?

States with the most job openings for Hospitality Coach jobs include:

What job categories do people searching Hospitality Coach jobs look for?

The top searched job categories for Hospitality Coach jobs are:

Hospitality Coach jobs near you
Infographic showing various Hospitality Coach job openings in the United States as of August 2026, with employment types broken down into 44% Full Time, 55% Part Time, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $40,970 per year, or $19.7 per hour.

Hospitality Lead

Oliver Winery

Bloomington, IN • On-site

Full-time, Part-time

Posted 26 days ago

Oliver Winery rating

8.9

Company rating: 8.9 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

17th of 444 rated food and drinks producers

Job description

At Oliver Winery, every visit tells a story, Join the team behind the #2 tasting room in the country, as awarded by Newsweek Magazine, and help create unforgettable wine experiences at one of the Midwest's most iconic wineries.
The Hospitality Lead is a full-time member of the Hospitality team. This position reports to the Hospitality Director and supports both the Events & Experience Manager and the Hospitality Manager. Primary responsibilities include Tasting Room operations (including keyholding), coordination and execution of special events, food and supply ordering/receiving, food and picnic preparation, and supporting daily tasting room experiences.
The ideal candidate is flexible, highly organized, and enjoys multitasking while engaging with a variety of guests and team members.
POSITION SUMMARY
The Tasting Room Lead is a full-time, hourly, floor-level role within the Hospitality team. This position reports to the Hospitality Manager and provides day-to-day floor support to both the Hospitality Manager and the Events and Experience Manager by helping ensure established procedures and guest experience standards are consistently followed on the Tasting Room floor. The Tasting Room Lead executes existing procedures, provides limited, day-to-day coaching to teammates on established standards, and serves as an on-floor keyholder resource during shifts and events.
The Tasting Room Lead helps maintain consistency across a team that turns over multiple times per year by reinforcing training already established by management, and by acting as a day-to-day point of continuity on the floor between management direction and daily execution.
The Tasting Room Lead also provides administrative support for events coordination and retail operations, assisting the Events and Experience Manager and Hospitality Manager as needed. The role's primary focus remains on-floor: guest experience, keyholder duties, and limited, day-to-day coaching support.
ESSENTIAL FUNCTIONS & RESPONSIBILITIES
TASTING ROOM OPERATIONS - Supporting the Hospitality Manager
All Tasting Room floor duties are carried out using procedures and priorities established by the Hospitality Manager.
  • Serve as a Level II Keyholder:
  • Perform opening and closing duties for the Tasting Room.
  • Conduct and assist in coordinating reserved experiences.
  • Provide and lead sensational customer service.
  • Provide daily floor coverage and help coordinate among Tasting Room staff during shifts, following priorities set by the Hospitality Manager.
  • Help monitor service standards, cleanliness, and completion of daily operational checklists on the floor.
  • Flag floor-level staffing, inventory, or product data issues to the Hospitality Manager for resolution.

EVENT SUPPORT - Supporting the Events and Experience Manager
All event-related floor support is carried out using procedures established by the Events and Experience Manager.
  • Serve as the on-site keyholder host for private and public events, providing floor-level support since event hosting requires keyholder authority not held by part-time event staff.
  • Assist with offsite events as needed when keyholder presence is required.
  • Partner with the Events and Experience Manager on day-of event logistics requiring keyholder presence.
  • Help reinforce event-readiness standards on the floor using training materials provided by the Events and Experience Manager.

TRAINING & ONBOARDING SUPPORT - Supporting Both Managers
This role provides limited, day-to-day coaching using materials and procedures established by management.
  • Deliver on-floor onboarding walkthroughs for new Tasting Room hires using materials and procedures established by the Hospitality Manager.
  • Provide limited, in-the-moment coaching to fellow team members on standard operating procedures for reserved experiences, picnics, and guest service standards.
  • Reinforce event-readiness training materials provided by the Events and Experience Manager.
  • Serve as a peer resource and go-to contact for new hires during their initial ramp-up period.
  • Provide ongoing, informal coaching and tips to current staff as needed to help maintain day-to-day service consistency.

SUPPORT DUTIES
  • Provide general administrative support to the Hospitality Manager and Events and Experience Manager as needed.
  • Assist with event-related administrative tasks, such as event inquiries or calendar updates, as directed by the Events and Experience Manager.
  • Assist with retail administrative tasks, such as invoice reconciliation or POS data entry, as directed by the Hospitality Manager.
  • Assist with answering phones and responding to general guest inquiries.
  • Flag guest or floor-level concerns to the on-duty manager as needed.

Requirements
QUALIFICATIONS / REQUIREMENTS
  • High School Diploma/GED or Associate's Degree required.
  • Minimum of two years of customer service or retail experience required.
  • Prior experience training or coaching peers preferred.
  • Must be at least 21 years of age due to the nature of the business.

CORE COMPETENCIES & EXPECTATIONS
  • Floor Execution & Reliability: Reliably executes daily Tasting Room priorities and keyholder duties with minimal oversight, following procedures set by the Hospitality Manager and Events and Experience Manager.
  • Coaching & Peer Support: Provides limited, day-to-day coaching using established training content to help onboard and orient new team members, especially valuable given frequent staff turnover.
  • Attention to Detail & Execution: Produces accurate, thorough work with a high level of attention to detail while maintaining efficiency.
  • Collaboration & Problem Solving: Contributes to a team-oriented environment through effective communication and collaborative problem-solving with both managers.
  • Adaptability & Agility: Manages multiple priorities and adjusts quickly in a fast-paced environment.
  • Coachability: Open to feedback and able to quickly apply learnings to improve performance.
  • Professional Communication: Builds strong relationships and communicates effectively with guests, vendors, team members, and leadership.
  • Strong interest in wine and winemaking.

In addition, all successful winery employees will:
  • Contribute to a positive work environment through attitude and effort.
  • Be engaged and committed to doing their best work every day.
  • Model winery values: Respect People, Expect Quality, Think Differently, and Get Stuff Done.

PHYSICAL DEMANDS / WORK ENVIRONMENT
This position requires the ability to stand, walk, bend, and lift for up to 8 hours per day. Must be able to lift and carry up to 40 pounds while working on the retail floor.
PERFORMANCE STANDARDS
  • Annual performance review conducted by management.
  • Annual goals established collaboratively with supervisor.

SCHEDULE & AVAILABILITY
This is a full-time position (40 hours per week). Due to the nature of the role, there is no set schedule, and hours will vary based on event programming and retail needs. This position requires a high level of flexibility, including evenings, weekends, and extended hours as needed.
FLSA Classification: Full-Time, Non-Exempt
We strongly encourage uploading a Cover Letter/Letter of Interest with your resume. For more information about working at Oliver Winery, check us out on Glassdoor! This document contains proprietary information and intellectual property of Oliver Winery, Inc. Disclosure, copying, distribution or use of this document and the information contained therein is strictly prohibited.© 2025 OLIVER WINERY & VINEYARDS, BLOOMINGTON, IN 47404 OLIVER IS A REGISTERED TRADEMARK OF OLIVER WINE COMPANY, INC. EOE

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