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Hospitality Associate Jobs in Michigan (NOW HIRING)

Concord Hospitality

Front Desk Clerk

Wixom, MI · On-site

$13.50 - $16.50/hr

At Concord Hospitality, we invest in our associates through training and development at all levels. Our "Associate First" culture supports growth, balance, and diversity. We are built on five ...

Concord Hospitality

Front Desk Clerk

Madison Heights, MI · On-site

$13 - $16/hr

At Concord Hospitality, we invest in our associates through training and development at all levels. Our "Associate First" culture supports growth, balance, and diversity. We are built on five ...

Concord Hospitality

Front Desk Clerk

Farmington, MI · On-site

$13.75 - $17/hr

At Concord Hospitality, we invest in our associates through training and development at all levels. Our "Associate First" culture supports growth, balance, and diversity. We are built on five ...

Concord Hospitality

Front Desk Clerk

Dearborn, MI · On-site

$13 - $16/hr

At Concord Hospitality, we invest in our associates through training and development at all levels. Our "Associate First" culture supports growth, balance, and diversity. We are built on five ...

Concord Hospitality

Front Desk Clerk

Dearborn, MI · On-site

$13 - $16/hr

At Concord Hospitality, we invest in our associates through training and development at all levels. Our "Associate First" culture supports growth, balance, and diversity. We are built on five ...

Concord Hospitality

Housekeeper Room Care

Lansing, MI · On-site

$16/hr

Concord Hospitality has a great work culture, and our associates are our greatest assets. Full-time associates receive competitive pay and great benefits. ¿Estás listo para comenzar un camino con ...

Concord Hospitality

Housekeeper Room Care

Farmington Hills, MI · On-site

$13.75 - $17.75/hr

Concord Hospitality has a great work culture, and our associates are our greatest assets. We invest in our associates through training and development at all levels. Our "Associate First" culture ...

Concord Hospitality

Housekeeper Room Care

Madison Heights, MI · On-site

$13 - $16.50/hr

Concord Hospitality has a great work culture, and our associates are our greatest assets. We invest in our associates through training and development at all levels. Our "Associate First" culture ...

Concord Hospitality

Front Desk Clerk

Grand Rapids, MI · On-site

$13 - $16/hr

At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We ...

Concord Hospitality

Housekeeper Room Care

Dearborn, MI · On-site

$13 - $16.50/hr

Concord Hospitality has a great work culture, and our associates are our greatest assets. We invest in our associates through training and development at all levels. Our "Associate First" culture ...

Concord Hospitality

Front Desk Clerk

East Lansing, MI · On-site

$13.50 - $16.50/hr

At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We ...

Concord Hospitality

Front Desk Clerk

Grand Rapids, MI · On-site

$13.50 - $16.50/hr

At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We ...

Concord Hospitality

Front Desk Clerk

East Lansing, MI · On-site

$13.50 - $16.50/hr

At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We ...

Concord Hospitality

Front Desk Clerk

East Lansing, MI · On-site

$13.50 - $16.50/hr

At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We ...

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All JobsHospitality Associate JobsHospitality Associate Jobs in Michigan

Hospitality Associate information

See Michigan salary details

$9

$16

$30

How much do hospitality associate jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for hospitality associate in Michigan is $16.41, according to ZipRecruiter salary data. Most workers in this role earn between $12.55 and $17.16 per hour, depending on experience, location, and employer.

What is a hospitality associate?

A hospitality associate works to ensure the best services are offered for patrons, which includes guests, patients, or customers depending on the work setting. You often find jobs in a hotel or hospital and are the first point of contact for patrons and patients. Duties include supporting and understanding individuals’ needs, communicating with patients or guests, and sometimes answering phones or recording information in a computer database. Qualifications begin with a high school diploma, but you need on-the-job training or relevant experience for this career. Interpersonal and communication skills are also vital.

What is the difference between Hospitality Associate vs Front Desk Agent?

AspectHospitality AssociateFront Desk Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; customer service skills
Work EnvironmentHotels, resorts, event venuesHotels, motels, hospitality establishments
Employer & Industry UsageCommonly employed in hospitality and service industriesPrimarily in hotels and lodging services
Job ResponsibilitiesAssisting guests, handling inquiries, supporting operationsChecking in/out guests, managing reservations, providing information

While both roles involve customer service in hospitality settings, a Hospitality Associate has broader responsibilities across various functions, whereas a Front Desk Agent primarily focuses on guest check-in, check-out, and reservations at hotels. The roles often overlap but differ in scope and specific duties.

What are some common challenges faced by hospitality associates and how can they be managed effectively?

Hospitality Associates often encounter challenges such as handling high guest volumes during peak times, managing diverse guest expectations, and resolving unexpected issues quickly. To manage these effectively, strong communication and problem-solving skills are essential, along with the ability to stay calm under pressure. Many employers provide ongoing training and encourage teamwork, so associates are supported by both their colleagues and supervisors to deliver excellent service even in demanding situations.

What are the key skills and qualifications needed to thrive as a hospitality associate, and why are they important?

To thrive as a Hospitality Associate, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with reservation software, POS systems, and basic office equipment is often required. Excellent communication, teamwork, and a positive attitude help you stand out in this guest-facing role. These skills ensure seamless guest experiences, efficient operations, and high levels of customer satisfaction in hospitality environments.

What does a hospitality associate do?

A Hospitality Associate is responsible for providing excellent customer service in hotels, restaurants, or other hospitality settings. Their duties often include greeting guests, assisting with check-in and check-out, answering questions, handling reservations, and addressing any guest concerns to ensure a pleasant experience. They may also assist with administrative tasks, coordinate with housekeeping or maintenance staff, and help organize events or activities. Strong communication and problem-solving skills are essential in this role. Overall, Hospitality Associates play a key part in creating a welcoming and enjoyable environment for guests.
More about Hospitality Associate jobs
What are the most commonly searched types of Hospitality jobs in Michigan? The most popular types of Hospitality jobs in Michigan are:
What are popular job titles related to Hospitality Associate jobs in Michigan? For Hospitality Associate jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Hospitality Associate jobs in Michigan look for? The top searched job categories for Hospitality Associate jobs in Michigan are:
What cities in Michigan are hiring for Hospitality Associate jobs? Cities in Michigan with the most Hospitality Associate job openings:
Hospitality Associate jobs near you
Infographic showing various Hospitality Associate job openings in Michigan as of August 2026, with employment types broken down into 50% Full Time, and 50% Part Time. Highlights an 100% In-person job distribution, with an average salary of $34,129 per year, or $16.4 per hour.

Front Desk Clerk

Concord Hospitality

Wixom, MI • On-site

$13.50 - $16.50/hr

Part-time

Medical, Dental, Vision, Life, Retirement

Re-posted 5 days ago

Concord Hospitality rating

7.2

Company rating: 7.2 out of 10

Based on 35 frontline employees who took The Breakroom Quiz

20th of 108 rated hotels

Job description

As a Front Desk Clerk or Guest Services Clerk at Concord Hospitality, you will be at the hub of guest interaction, creating memorable experiences from arrival to departure. Your proactive, responsive, and caring approach ensures guests feel welcomed and supported throughout their stay. If you enjoy engaging with others, have a winning personality, and take pride in delivering exceptional service, this role is a perfect fit.
Responsibilities
• Assist guests efficiently, courteously, and professionally at all times
• Maintain a high level of service and hospitality standards
• Promptly address guest concerns and ensure satisfaction in a timely manner
• Post guest charges, collect payments, and follow cash handling procedures
• Handle guest mail and messages with respect to privacy and professionalism
• Stay knowledgeable about the hotel brand, travel programs, and special offers
• Communicate guest feedback effectively to departments and management
• Respond quickly to calls, lobby visitors, and team members needing assistance
• Maintain full knowledge of hotel safety and emergency procedures
Qualifications
• High school diploma or equivalent preferred
• Prior hospitality or customer service experience is a plus
• Strong interpersonal and communication skills
• Ability to multitask and remain professional in a fast-paced environment
• Detail-oriented with strong organizational skills
• Flexibility to work varied shifts, including evenings, weekends, and holidays
Benefits (Full-Time Associates Only)
• Competitive wages
• Medical, dental, and vision insurance
• Life insurance and short/long-term disability options
• 401(k) program with company match
• Tuition assistance
• Discounted room rates at Concord-managed hotels
• Training, development, and career advancement opportunities
Why Join Concord?
At Concord Hospitality, we invest in our associates through training and development at all levels. Our "Associate First" culture supports growth, balance, and diversity.
We are built on five cornerstones: Quality, Integrity, Community, Profitability, and FUN!
Our associates proudly cheer:
"We Are Concord!"
We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

What Concord Hospitality employees say

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