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Hospitality Account Manager information

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$29.5K

$65.8K

$106K

How much do hospitality account manager jobs pay per year?

As of Jun 25, 2026, the average yearly pay for hospitality account manager in the United States is $65,816.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $78,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Hospitality Account Manager, and why are they important?

To excel as a Hospitality Account Manager, you need strong sales acumen, relationship management skills, and a background in hospitality or business, often supported by a relevant degree. Familiarity with CRM software, property management systems, and booking platforms is typically required. Outstanding communication, negotiation, and problem-solving abilities help build lasting client relationships and resolve issues effectively. These skills are vital for driving revenue, ensuring client satisfaction, and maintaining a competitive edge in the hospitality industry.

What are some common challenges Hospitality Account Managers face when balancing client expectations and operational capabilities?

Hospitality Account Managers often encounter the challenge of aligning clients’ high expectations with the realities of venue capabilities, staffing, and budget constraints. Effective communication and proactive problem-solving are key to managing these dynamics, ensuring that promises made to clients can be delivered by the operations team. Building strong relationships with both clients and internal teams helps anticipate potential issues and find creative solutions. Additionally, staying organized and detail-oriented is crucial to juggle multiple accounts and deliver consistently high service.

What is a Hospitality Account Manager?

A Hospitality Account Manager is a professional responsible for managing relationships between hospitality service providers, such as hotels or catering companies, and their clients. Their duties typically include identifying client needs, developing service proposals, negotiating contracts, and ensuring the successful delivery of hospitality services. They act as the main point of contact for clients, resolve issues, and work to maintain high levels of customer satisfaction. Strong communication, organizational, and sales skills are essential for this role.

What is the difference between Hospitality Account Manager vs Sales Coordinator?

AspectHospitality Account ManagerSales Coordinator
CredentialsExperience in hospitality, customer service skills, sometimes certifications in hospitality managementSales or marketing background, often with certifications in sales or communication
Work EnvironmentHotels, resorts, hospitality companies, client-facing rolesCorporate offices, sales departments, event planning settings
Employer & IndustryHospitality industry, hotel chains, resortsVarious industries including hospitality, corporate, event planning
Search & Comparison IntentUnderstanding roles in hospitality sales and client managementComparing sales roles within or outside hospitality

The Hospitality Account Manager focuses on managing client relationships within the hospitality industry, ensuring guest satisfaction and repeat business. The Sales Coordinator supports sales teams by coordinating activities, preparing proposals, and assisting with client communications. While both roles involve sales skills and customer interaction, the Hospitality Account Manager has a more client relationship and account management focus specific to hospitality settings.

More about Hospitality Account Manager jobs
What cities are hiring for Hospitality Account Manager jobs? Cities with the most Hospitality Account Manager job openings:
What are the most commonly searched types of Hospitality Account jobs? The most popular types of Hospitality Account jobs are:
What states have the most Hospitality Account Manager jobs? States with the most job openings for Hospitality Account Manager jobs include:
What job categories do people searching Hospitality Account Manager jobs look for? The top searched job categories for Hospitality Account Manager jobs are:
Hospitality Account Manager jobs near you
Infographic showing various Hospitality Account Manager job openings in the United States as of June 2026, with employment types broken down into 48% Full Time, 46% Part Time, and 6% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $65,816 per year, or $31.6 per hour.
Account Manager- Commercial Insurance (Hospitality)

Account Manager- Commercial Insurance (Hospitality)

Insurance Office of America

Melbourne Beach, FL

Full-time

Medical, Retirement

Posted 2 days ago

Insurance Office Of America rating

8.6

Company rating: 8.6 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

72nd of 261 rated insurance

Job description

Description

Job Description:

Title: Account Manager - Commercial Lines 

Work Mode: Hybrid- 1 day in office | Location/Supporting: Longwood, FL | Book Focus: Hospitality, Construction, Real Estate
Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com/locations 
About the Role: Manage an assigned book of business, ensuring account retention and supporting new business. Coordinate day-to-day administrative and customer service activities, resolving complex issues, and ensuring no errors or omissions. 

 
Key Responsibilities: 

  • Technical Competence: Maintain technical competence and industry expertise. 

  • Team Leadership: Direct daily activities of the account management team. 

  • Customer Service: Handle customer service requests, policy administration, billing, claims, and coverage analysis. 

  • Policy Management: Manage policy expirations and renewals. 

  • Renewal Process: Conduct client research, prepare submissions, negotiate coverages, and present proposals. 

  • Accounts Receivable: Monitor reports and take action on delinquent accounts, collecting outstanding balances. 

  • System Maintenance: Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness. 

  • Activity Monitoring: Monitor and maintain activity/suspense to ensure timely completion. 

  • Communication: Maintain frequent, transparent communication with the account team regarding workload status and any issues. 

  • Service Excellence: Deliver excellent service, proactively anticipate needs, and respond quickly to service requests. 

  • Policy Compliance: Stay updated on company policies and procedures. 

  • Continuous Improvement: Seek and adopt best practices to improve individual and team performance. 

  • Champion IOA Values: Demonstrate integrity and leadership. 

 
Ideal Candidate Qualifications: 

  • 3+ years of account management experience, or 5+ years in the insurance industry 

  • Thorough knowledge of insurance brokerage and client needs 

  • Required active licensing; professional designation (CIC or equivalent) preferred 

  • Strong analytical, problem-solving, and decision-making skills 

  • Exceptional customer service, communication, multitasking, and organizational skills 

  • Proficiency in MS Office (Outlook, Word, Excel) 

  • High School Diploma (or equivalent) 

 
What We Offer: 

  • Competitive salaries and bonus potential 

  • Company-paid health insurance 

  • Paid holidays, vacations, and sick time 

  • 401K with employer match 

  • Professional growth and career progression opportunities 

  • Respectful culture and work/family life balance 

  • Community service commitment 

  • Supportive teammates and a rewarding work environment 

 
What to Expect (Application Process): 

  • 30-Minute Phone Screen, Online Assessments, and Interview(s) 

Salary Range

The expected pay range for this position is 65K-85K annually, depending on experience, relevant skills, and geographic location.

Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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