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Night Shift Epic Help Desk Jobs (NOW HIRING)

Wipro Limited

Epic Help Desk

Minneapolis, MN · On-site

$45K - $121K/yr

Epic Help Desk City: Minneapolis State/Province: Minnesota Posting Start Date: 8/14/26 Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company ...

TEKsystems

Service Desk Representative

Detroit, MI

$22/hr

Skills service desk, emr, Help desk, vpn, servicenow, epic, Help desk support, Outlook, Sharepoint, Citrix Top Skills Details service desk,emr Additional Skills & Qualifications - 3 or more years of ...

ASM Research

Help Desk Agent - Night

San Antonio, TX · On-site

$14.75 - $18.75/hr

These roles are night shift, 11P-8A. Please note this is a 24x7x365 help desk so candidates will be expected to work a weekend shift and holiday work will be required on a rotating basis. Basic ...

TEKsystems

Service Desk Representative

Detroit, MI · On-site

$22/hr

Skills service desk, emr, Help desk, vpn, servicenow, epic, Help desk support, Outlook, Sharepoint, Citrix Top Skills Details service desk,emr Additional Skills & Qualifications - 3 or more years of ...

Akima

$34.46 - $39.27/hr

ASE is seeking a Help Desk Technician for a temporary night-shift position in Honolulu, HI, with the potential to transition into a permanent role. The scheduled hours are 2:00 a.m. to 10:00a.m. The ...

Infojini Inc

HELP DESK

Washington, DC

$23.25 - $31.75/hr

We offer an excellent compensation package Title : 1st Shift Help Desk Analyst (Shift from 7am to 3.30pm) Location: Washington, DC (locals only) Duration: 12 months contract position Client : Direct ...

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Night Shift Epic Help Desk information

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How much do night shift epic help desk jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for night shift epic help desk in the United States is $19.70, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Night Shift Epic Help Desk vs Night Shift Epic Support Specialist?

AspectNight Shift Epic Help DeskNight Shift Epic Support Specialist
CredentialsEpic certifications, help desk experienceEpic certifications, technical support background
Work EnvironmentHelp desk, support center, healthcare ITSupport team, healthcare IT environment
Employer & IndustryHospitals, healthcare providers using EpicHealthcare organizations with Epic systems
Job FocusResponding to user issues, troubleshootingResolving technical Epic system issues, user support

Both roles involve supporting Epic systems in healthcare settings, with the Help Desk focusing on initial user support and troubleshooting, while the Support Specialist handles more complex technical issues. They share similar credentials and work environments, but differ in scope and depth of technical support provided.

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Night Shift Epic Help Desk jobs near you
Infographic showing various Night Shift Epic Help Desk job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 85% Physical, 2% Hybrid, and 13% Remote job distribution, with an average salary of $40,985 per year, or $19.7 per hour.

Epic Help Desk

Minneapolis, MN • On-site

Wipro Limited
Call Centers • 5 - 10K employees

7.2

Company rating: 7.2 out of 10

Based on 28 frontline employees who took The Breakroom Quiz

137th of 226 rated it services

People enjoy working here

Good employer

Paid breaks

Learn more about Wipro Limitedexternal

$45K - $121K/yr

Full-time

Medical, Dental, PTO

This job post has expired 5 days ago. Applications are no longer accepted.

Job description

Job Title: Epic Help Desk
City: Minneapolis
State/Province: Minnesota
Posting Start Date: 8/14/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description:
Job Description
Role Purpose
The purpose of this role is to resolve priority incident tickets and service requests while contributing to incident analysis, change request preparation, and continuous service improvement.
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Areas of responsibility          Â
Triaging and resolution of tickets-"Perform initial triage for high priority incident tickets (P2 tickets) which may have an impact across one or more processes and resolve priority incident (P3) tickets within defined SLAs.
Create log of incidents and Document observations and related root causes, to support in evaluation of mitigation measures. "
Resolution of service Requests-Fulfil software/hardware/network service requests within agreed timeline, ensuring timely completion and adherence to SLAs while maintaining quality and accuracy in request handling.
SLA Monitoring-Monitor SLA timelines for entire lifecycle of high priority incident tickets (P2 tickets). Escalate as needed and participate in weekly or monthly service review meetings with clients and internal teams.
Change request execution-"Create change requests as per the priority of the incident tickets in adherence with the defined guidelines.
Present changes for approval with rollback plans in change approval meetings. Execute approved changes and document post-implementation outcomes."
Incident Analysis-"Analyse nature of incidents to support root cause analysis and related service improvement plans.
Contribute towards development of mitigation action to reduce repeat incidents, by identifying patterns of issues noted."
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Mandatory Skills: Desktop Support.
Experience: 3-5 Years.
The expected compensation for this role ranges from $45,000 to $121,000 .
Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.
Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.
Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

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