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Night Shift Microsoft Help Desk Jobs (NOW HIRING)

Infojini Inc

HELP DESK

Washington, DC

$23.25 - $31.75/hr

We offer an excellent compensation package Title : 1st Shift Help Desk Analyst (Shift from 7am to 3 ... At least five years supporting Microsoft Windows 7 and 8, Microsoft Office (2013), and Microsoft ...

Akima

$34.46 - $39.27/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

ASE is seeking a Help Desk Technician for a temporary night-shift position in Honolulu, HI, with ... Experience using Microsoft Office tools (Word, PowerPoint, Excel, and Outlook). * At least 2 years ...

New

Nebraska Medicine

Help Desk Analyst

Omaha, NE · On-site

$19.50 - $26.75/hr

First Shift (United States of America) Help Desk Analyst Be the first call that keeps healthcare ... Recent IT Help Desk experience supporting Active Directory, Microsoft Office 365, and Windows 11 in ...

Nebraska Medicine

Help Desk Analyst

Omaha, NE · On-site

$19.50 - $26.75/hr

First Shift (United States of America) Help Desk Analyst Be the first call that keeps healthcare ... Recent IT Help Desk experience supporting Active Directory, Microsoft Office 365, and Windows 11 in ...

Audacia Solutions

Help Desk

Washington, DC

$22.75 - $30.50/hr

Windows XP/2000/NT/98/95, Microsoft Exchange, Novell, DOS, TCP/IP, UNIX; ERP Software/Tools, MS ... Assists Help Desk Lead with managing daily operations.; Updates all tickets assigned on a daily ...

Audacia Solutions

Help Desk

Washington, DC · On-site

$22.75 - $30.50/hr

Windows XP/2000/NT/98/95, Microsoft Exchange, Novell, DOS, TCP/IP, UNIX; ERP Software/Tools, MS ... Assists Help Desk Lead with managing daily operations.; Updates all tickets assigned on a daily ...

Methodisthealthsystem

Help Desk Analyst

Dallas, TX · On-site

$20.25 - $27.75/hr

Wednesday - Saturday Work Shift : : Your Job: The Help Desk Analyst provides quality IS related ... Microsoft Office Specialist (MOS), Microsoft Certified Desktop Support Technician (MCDST), HDI ...

Methodist Health System

Help Desk Analyst

Dallas, TX · On-site

$20.25 - $27.75/hr

Wednesday - Saturday Work Shift : : Your Job: The Help Desk Analyst provides quality IS related ... Microsoft Office Specialist (MOS), Microsoft Certified Desktop Support Technician (MCDST), HDI ...

CPM Holdings, Inc.

Help Desk Manager

Waterloo, IA · On-site

  • Medical

  • Dental

  • Retirement

Microsoft and CompTIA certifications. * Experience supporting manufacturing environments. * Experience leading Help Desk operations across multiple locations or global organizations. * Experience ...

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Night Shift Microsoft Help Desk information

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How much do night shift microsoft help desk jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for night shift microsoft help desk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is the difference between Night Shift Microsoft Help Desk vs Night Shift IT Support Specialist?

AspectNight Shift Microsoft Help DeskNight Shift IT Support Specialist
CertificationsMicrosoft Certified Desktop Support Technician (MCDST), CompTIA A+CompTIA A+, Network+, Microsoft certifications
Work EnvironmentHelp desk centers, call support, remote troubleshootingIT departments, on-site and remote support, hardware/software issues
Industry UsageCustomer support for Microsoft products, tech companiesBroad IT support across industries, hardware/software troubleshooting

The Night Shift Microsoft Help Desk primarily focuses on providing technical support for Microsoft products via help desk channels, often involving remote troubleshooting. The Night Shift IT Support Specialist has a broader scope, supporting various hardware and software issues across different systems. While both roles require similar certifications and work environments, the Help Desk role is more specialized in Microsoft solutions, whereas the IT Support Specialist covers a wider range of IT support tasks.

More about Night Shift Microsoft Help Desk jobs
What cities are hiring for Night Shift Microsoft Help Desk jobs? Cities with the most Night Shift Microsoft Help Desk job openings:
What states have the most Night Shift Microsoft Help Desk jobs? States with the most job openings for Night Shift Microsoft Help Desk jobs include:
What job categories do people searching Night Shift Microsoft Help Desk jobs look for? The top searched job categories for Night Shift Microsoft Help Desk jobs are:
Night Shift Microsoft Help Desk jobs near you
Infographic showing various Night Shift Microsoft Help Desk job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Help Desk & Security Support Technician (Night Shift)

NOVO

Plano, TX • On-site

$70K - $90K/yr

Full-time

Medical, PTO

Re-posted 12 days ago

Job description


Position Summary
The Help Desk & Security Support Technician (Overnight Shift) provides after-hours technical support and security monitoring and remediation for our customers and internal systems, with a primary focus on supporting international end users and responding to security-related alerts across global time zones. This role serves as a key overnight support resource, independently handling help desk requests and security incidents to ensure continuous service coverage. The position is critical to maintaining 24/7 customer support, system availability, and cybersecurity posture, with an increased emphasis on incident monitoring, containment, documentation, and timely escalation during overnight hours.
Position Shift Hours: 10 PM - 7 AM
Roles & Responsibilities
End-User & After-Hours Support
  • Serve as the primary point of contact for help desk tickets received during overnight hours.
  • Provide phone and ticket-based support for end users experiencing issues with:
  • Workstations, laptops, mobile devices, and printers
  • Core business applications
  • Microsoft 365 services including email, Microsoft Teams, and collaboration tools
  • Research, troubleshoot, and resolve technical issues independently when possible.
  • Clearly document all troubleshooting steps, actions taken, and outcomes within the help desk ticketing system to support seamless hand off to daytime teams.
  • Communicate professionally and effectively with users, customers, and internal teams during after-hours incidents.

Security Monitoring & Incident Response
  • Monitor and respond to security-related alerts and tickets during overnight hours, including:
  • Phishing and suspicious email reports
  • Suspected account compromise
  • Endpoint and device security alerts
  • MFA and authentication-related issues
  • Perform initial investigation and containment actions such as:
  • Account lockouts and password resets
  • MFA resets or enforcement
  • Device isolation or access restriction, as directed by run books
  • Escalate confirmed or high-risk security incidents in accordance with established incident response and escalation procedures.
  • Maintain heightened security awareness during off-hours, when risk and response time are critical.

Operational Ownership
  • Independently manage workload and prioritize tickets with minimal supervision during overnight shifts.
  • Follow documented run books, standard operating procedures, and escalation paths.
  • Contribute detailed incident notes, summaries, and recommendations for follow-up by engineering or security teams.
  • Assist with user onboarding, offboarding, and emergency access requests that occur outside normal business hours.

Requirements
Required Qualifications
  • High school diploma required; additional technical educationpreferred.
  • 3+ years of experience in an IT help desk, tech support, orsimilar role with the ability to troubleshoot all aspects of computercomponents.
  • Experience supporting Microsoft, Apple and Android environmentsand Microsoft 365/Azure services.
  • Working knowledge of identity and access concepts, includingpasswords, MFA, and account security.
  • Ability to work independently and make sound decisions duringovernight hours.
  • Strong troubleshooting, documentation, and communication skills.
  • Professional, calm demeanor when responding to after-hoursincidents.

Preferred Qualifications
  • Experience handling security-related incidents such as phishing,malware, or account compromise.
  • Familiarity with Microsoft security tooling, including MicrosoftDefender, email security platforms, or endpoint protection solutions.
  • Experience with Active Directory, Azure AD / Microsoft Entra ID.
  • Industry certifications such as CompTIA A+, Security+, orMicrosoft certifications are a plus.

Benefits
What NOVO Offers
  • Health Insurance
  • PTO and Holiday Pay
  • Bonus Program
  • Opportunity for growth
  • Remote Work Opportunity

Apply