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Hospitality Account Manager Jobs in Virginia (NOW HIRING)

Cvent

Account Manager, Hospitality Cloud

Tysons, VA · On-site

$84K - $106K/yr

Experience selling or managing accounts in hospitality/SaaS/technology space preferred. * Ability to multi-task and ability to work in a dynamic, fast-changing entrepreneurial environment. * Must be ...

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NCA, Inc

Account Manager | Entry Level

Tysons Corner, VA · On-site

$800 - $1.5K/wk

This is a great opportunity for someone who has retail, restaurant, hospitality, bartending, or customer relations experience! Account Manager Job Functions: * Engage with customers, in-person, in a ...

Posted today

NCA, Inc

Account Manager | Entry Level

Richmond, VA · On-site

$800 - $1.5K/wk

This is a great opportunity for someone who has retail, restaurant, hospitality, bartending, or customer relations experience! Account Manager Job Functions: * Engage with customers, in-person, in a ...

Posted today

PeopleShare

Sales Account Manager

Virginia Beach, VA

$77K/yr

Sales Account Manager - Commercial Services Virginia Beach, VA & Surrounding Markets Monday-Friday ... Why Restaurant & Hospitality Professionals Thrive Here You already understand: Commercial kitchen ...

Cvent

Account Manager, Event Solutions

Tysons, VA · On-site

$84K - $106K/yr

Our Culture and Impact Cvent is a leading meetings, events, and hospitality technology provider ... Experience selling or managing accounts in SaaS/technology/hospitality space a plus * Experience ...

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Hospitality Account Manager information

What is a hospitality account manager?

A Hospitality Account Manager is a professional responsible for managing relationships between hospitality service providers, such as hotels or catering companies, and their clients. Their duties typically include identifying client needs, developing service proposals, negotiating contracts, and ensuring the successful delivery of hospitality services. They act as the main point of contact for clients, resolve issues, and work to maintain high levels of customer satisfaction. Strong communication, organizational, and sales skills are essential for this role.

What are the key skills and qualifications needed to thrive as a hospitality account manager?

To excel as a Hospitality Account Manager, you need strong sales acumen, relationship management skills, and a background in hospitality or business, often supported by a relevant degree. Familiarity with CRM software, property management systems, and booking platforms is typically required. Outstanding communication, negotiation, and problem-solving abilities help build lasting client relationships and resolve issues effectively. These skills are vital for driving revenue, ensuring client satisfaction, and maintaining a competitive edge in the hospitality industry.

What are some common challenges hospitality account managers face when balancing client expectations and operational capabilities?

Hospitality Account Managers often encounter the challenge of aligning clients’ high expectations with the realities of venue capabilities, staffing, and budget constraints. Effective communication and proactive problem-solving are key to managing these dynamics, ensuring that promises made to clients can be delivered by the operations team. Building strong relationships with both clients and internal teams helps anticipate potential issues and find creative solutions. Additionally, staying organized and detail-oriented is crucial to juggle multiple accounts and deliver consistently high service.

What is the difference between Hospitality Account Manager vs Sales Coordinator?

AspectHospitality Account ManagerSales Coordinator
CredentialsExperience in hospitality, customer service skills, sometimes certifications in hospitality managementSales or marketing background, often with certifications in sales or communication
Work EnvironmentHotels, resorts, hospitality companies, client-facing rolesCorporate offices, sales departments, event planning settings
Employer & IndustryHospitality industry, hotel chains, resortsVarious industries including hospitality, corporate, event planning
Search & Comparison IntentUnderstanding roles in hospitality sales and client managementComparing sales roles within or outside hospitality

The Hospitality Account Manager focuses on managing client relationships within the hospitality industry, ensuring guest satisfaction and repeat business. The Sales Coordinator supports sales teams by coordinating activities, preparing proposals, and assisting with client communications. While both roles involve sales skills and customer interaction, the Hospitality Account Manager has a more client relationship and account management focus specific to hospitality settings.

What are popular job titles related to Hospitality Account Manager jobs in Virginia?

For Hospitality Account Manager jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Hospitality Account Manager jobs in Virginia look for?

The top searched job categories for Hospitality Account Manager jobs in Virginia are:

What cities in Virginia are hiring for Hospitality Account Manager jobs?

Cities in Virginia with the most Hospitality Account Manager job openings:

Hospitality Account Manager jobs near you
Infographic showing various Hospitality Account Manager job openings in Virginia as of August 2026, with employment types broken down into 86% Full Time, 12% Part Time, and 2% Contract. Highlights an 82% Physical, 2% Hybrid, and 16% Remote job distribution.

Account Service Representative

Your Linen Service, Inc

Franconia, VA • On-site

$54K - $57K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 19 days ago

Job description

Join a growing, successful regional family-owned and professionally managed company that has proudly served customers since 1934.

We are seeking an enthusiastic, customer-focused Hospitality Account Manager to build strong relationships with a designated group of hospitality customers and ensure they receive exceptional service. This position serves as a key connection between our customers and our company, coordinating service, monitoring inventory, resolving issues, and identifying opportunities to improve the overall customer experience.

The ideal candidate is organized, responsive, professional, and enjoys building lasting customer relationships. If you take pride in delivering exceptional service and thrive in a fast-paced, relationship-driven environment, we want to hear from you.

Key Responsibilities

  • Serve as a primary point of contact and the face of the company for assigned hospitality customers.
  • Act as a liaison between customers and internal teams to ensure clear, consistent, and timely communication.
  • Monitor products and services provided to assigned customers to ensure quality, accuracy, and complete customer satisfaction.
  • Coordinate service needs and proactively address customer concerns or issues.
  • Build and maintain strong, long-term customer partnerships based on trust, communication, and exceptional service.
  • Identify opportunities to improve service programs, processes, and customer satisfaction.
  • Identify unnecessary expenses and develop solutions that improve efficiency and control costs.
  • Work closely with internal teams, managers, vendors, and customers to resolve issues and meet customer expectations.
  • Maintain accurate customer information, inventory, and service-related records.
  • Consistently look for ways to exceed customer expectations while supporting company goals and budget objectives.

Qualifications & Competencies

  • High school diploma or equivalent required.
  • Previous customer service, account management, hospitality, sales, or related experience preferred.
  • Must be comfortable communicating with customers and all levels of management.
  • Strong verbal and written communication skills.
  • Highly organized, responsive, and detail-oriented.
  • Positive, professional attitude with a genuine commitment to customer service.
  • Ability to establish trust and communicate openly and respectfully with associates, managers, customers, and vendors.
  • Strong problem-solving and decision-making skills.
  • Ability to work independently while also functioning effectively as part of a team.
  • Proficiency with Microsoft Word, Excel, Outlook, and other common computer applications.
  • Must possess a valid driver's license and maintain an excellent driving record.
  • Must be able to lift, push, and pull a minimum of 50 pounds.
QUALIFICATIONS
  • Must have a valid driver's license
  • Must have an excellent driving record
  • Must have the ability to lift, push, and pull a minimum of 50 pounds
BENEFITS
  • Excellent group benefits package (Medical, Dental, Short-Term Disability, Vision, Life Insurance, and 401k with generous company match)
  • Company car and mobile phone
  • Paid Vacation
  • Compensation $54,600-$57,200
COMPANY DESCRIPTION
Virginia Linen Service, Inc. is a linen rental supply and commercial laundry company. Our business provides linen, textile, and hygiene services to the hospitality, first class lodging, healthcare, and small business customers.
Our company is dedicated to resource conservation and social responsibility. Part of the quality service we offer our customers is the knowledge that we are helping them achieve their business goals while reducing their impact on the environment.
Virginia Linen Service, Inc. is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

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