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Hmsa Jobs (NOW HIRING)

HMSA

Health Plan Specialist - Hilo

Hilo, HI

$17.25 - $23/hr

Communicate and promote HMSA's brand message and commitment to service excellence. * Build enduring relationships with HMSA's customers/members and other consumers by becoming their personal trusted ...

HMSA

Consultant Engagement Manager

Honolulu, HI

Protect HMSA's grow market share through the successful renewal and retention of assigned accounts and generate new sales. * Work in partnership with HMSA leadership and sales managers to develop ...

HMSA

Provider Contracting Manager

Honolulu, HI · Hybrid

$88K - $117.70K/yr

HMSA Provider Strategy * You are responsible for being an active participant in the shaping, informing, leading, and implementing HMSA's overall corporate strategy to its providers. You are expected ...

HMSA

Accounts Receivable Representative

Honolulu, HI

$18.75 - $23.75/hr

Communicate and promote HMSA's brand message and commitment to service excellence. * Effectively and independently analyze and research inquiries from customers (internal and external) relating to ...

HMSA

Retail Associate - Maui

Kahului, HI

$15.50 - $17/hr

Communicate and promote HMSA's brand message and commitment to service excellence. * Build enduring relationships with HMSA's customers/members and other consumers by becoming their personal trusted ...

HMSA

Accounting Analyst I

Honolulu, HI · Hybrid

$59.30K - $77.60K/yr

* Reviews and conducts analysis of financial statements for HMSA and other related entities in an accurate and timely manner. This includes preparation, summarization, and maintenance of source data in ...

HMSA

Account Relationship Consultant

Honolulu, HI · Hybrid

Protect HMSA's market share through the successful renewal and retention of assigned accounts by strategically aligning HMSA's value-proposition to address the customer's business needs. * Has the ...

HMSA

Medicare Sales Producer

Pearl City, HI

Educates prospective members about HMSA Medicare Advantage products, industry trends and the impact of these trends on cost. * Document all prospect inquiries, outcomes, and follow up on sales ...

HMSA

Accounting Analyst II

Honolulu, HI · Hybrid

$59.30K - $77.60K/yr

Prepares analysis of financial statements for HMSA and other related entities in an accurate and timely manner. This includes preparation, summarization, and maintenance of any source data in various ...

HMSA

Team Lead - Customer Relations

Honolulu, HI

Must have thorough and comprehensive working knowledge of HMSA's plan provisions, eligibility requirements, benefits, claims processing, medical policies, payment policies, and administrative ...

HMSA

Team Lead - Customer Relations

Honolulu, HI

Must have thorough and comprehensive working knowledge of HMSA's plan provisions, eligibility requirements, benefits, claims processing, medical policies, payment policies, and administrative ...

HMSA

Administrative Coordinator

Honolulu, HI

Coordinate the mail-out with the HMSA administrative unit to meet delivery target * Follow up on return mail and address corrections * Opens mail addressed to department leadership within agreed upon ...

HMSA

Senior Auditor II

Honolulu, HI · Hybrid

$80.10K - $98.40K/yr

Perform risk-based, compliance, operational, financial and information technology audits and consulting projects for HMSA. Create and execute audit programs and consulting projects, report findings ...

HMSA

Senior Auditor I

Honolulu, HI · Hybrid

$80.10K - $98.40K/yr

Perform audit support functions related to risk-based, operational, compliance, financial, and information technology audits, and consulting projects for HMSA. Assist in the execution of audit ...

HMSA

Compensation Analyst

Honolulu, HI · Hybrid

Administers HMSA's compensation programs including base pay, variable pay, bonuses, special recognition, and most forms of cash compensation. Ensures salary actions are within established guidelines ...

HMSA

Senior Business Analyst, Command Center

Honolulu, HI · Hybrid

$91.50K - $118.20K/yr

Develop performance optimization strategies and tactics based on logical assumptions and facts considering resources, constraints, and HMSA values. * Helps to lead and contributes to strategic design ...

HMSA

Sales Support Specialist I

Honolulu, HI · Hybrid

$22.25 - $30.25/hr

Work with internal HMSA departments to answer account questions and resolve issues as needed. i.e.- Membership, Customer Relations * Screen delinquency report monthly and work under the guidance of ...

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How much do hmsa jobs pay per hour?

As of May 30, 2026, the average hourly pay for hmsa in the United States is $26.34, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $30.77 per hour, depending on experience, location, and employer.

What is an HMSA job?

An HMSA job typically refers to a position at the Hawaii Medical Service Association (HMSA), a nonprofit health insurance company in Hawaii. Jobs at HMSA span various fields, including customer service, healthcare administration, sales, and IT. Employees help manage health plans, assist members, and support medical providers. HMSA aims to improve healthcare access and affordability for Hawaii residents.

What are the key skills and qualifications needed to thrive in the Hmsa position, and why are they important?

To thrive at HMSA (Hawaii Medical Service Association), candidates typically need a background in healthcare administration, insurance, or customer service, along with a relevant degree or experience in a similar field. Familiarity with health insurance platforms, claims processing systems, and HIPAA compliance is often required, and certifications such as a health insurance associate (HIA) can be beneficial. Strong communication, organizational, and problem-solving skills are crucial for delivering excellent service and working effectively with both customers and team members. These abilities are important to ensure efficient processing, high-quality service, and compliance within the dynamic healthcare insurance environment.

What opportunities for career growth are available to employees at HMSA?

HMSA offers a variety of career development paths, from entry-level positions in customer service or claims to advanced roles in management, healthcare analytics, and specialized insurance functions. Employees can benefit from internal training programs, mentorship, and support for further education or certifications relevant to the healthcare industry. Team members are encouraged to apply for internal postings and participate in professional development to grow their careers within the organization. This supportive environment helps motivated staff advance while continually building new skills and expertise in the health insurance sector.
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Hmsa jobs near you

Health Plan Specialist - Hilo

HMSA

Hilo, HI

$17.25 - $23/hr

Other

Medical

Posted 7 days ago

Job description

  1. CUSTOMER EXPERIENCE
    • Provide all customers with an exceptional customer-focused and positive HMSA Center experience. Ensure that the experience meets the customer's needs and exceeds their expectations. Communicate and promote HMSA's brand message and commitment to service excellence.
    • Build enduring relationships with HMSA's customers/members and other consumers by becoming their personal trusted advisor, and by effectively delivering on commitments.
    • Understand the full suite of products and services offered. Seek to understand the customer's needs; analyze and identify the root causes; propose solutions that meet the customer's specific needs, issues, and problems. Gain acceptance to proceed with an option or solution. Resolve customer issues and/or close sales opportunities.
    • Use every customer interaction to move the customer along the health continuum in furtherance of HMSA's vision.
    • Analyze new customer's needs. Conduct product comparisons to determine eligibility, and identify the best product solutions, including benefits, features, company services, and operation processes and how they specifically benefit the customer. Effectively communicate, educate and sell these options to the customer.
    • Create a friendly service experience for anyone with questions regarding health care, health insurance (benefits, claims, premiums, payments and enrollment) or other related topics. Use broad product and service knowledge to educate and answer customer questions in a way that is simple and easy to understand.
    • Use web-based tools and other aids to educate customers on how to effectively use HMSA resources, including healthcare and cost information tools.
    • Using language that is customer friendly, provide guidance and education to customers/members and other consumers on changes in the healthcare industry (e.g. ACA) and how it affects them.
    • Support and deliver on the HMSA Center's overall sales, service, membership, and customer-satisfaction goals.
    • Ensure customers understand their current products, benefits, tools and how to use them effectively.
    • Service phone inquiries as needed.
    • Ensure the cleanliness and professional appearance of the common areas in the HMSA Center.
    • Refill and stock collateral.
    • Refill and stock refreshment station.
  2. GREETING
    • Create a warm and welcoming atmosphere for HMSA Center customers.
    • Warmly greet customers entering and the HMSA Center and thank them as they leave.
    • Ask questions to uncover the customer's problem.
    • Identify and confirm understanding of the problem.
    • Assess the problem and resolve if possible.
    • As the single point person, use good judgment to guide the customer, throughout the HMSA Center experience and create an exceptional warm referral experience to management or to a subject matter expert when appropriate.
  3. TRAINING
    • Meet ongoing training requirements and keep current on product and service knowledge.
    • Understand the drivers and trends within HMSA and the healthcare industry that affect HMSA's consumers and shape their buying decisions. Be aware of competitive activities and opportunities.
    • Assist and train customers on use of the self-service tools available such as the self-service kiosk or self-service payment center.
  4. STANDARDS AND COMPLIANCE
    • Comply with operational (e.g. operational playbook); service standards (e.g. consumer experience); and all federal, state, and HMSA compliance requirements.
    • Provide input and feedback on corporate policies, processes and procedures, marketing collateral and campaigns to HMSA Center Manager.
  5. Performs all other miscellaneous responsibilities and duties as assigned or directed.

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