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HMSA

Case Resolution Specialist I

Honolulu, HI · Hybrid

Assists Supervisor and Coordinator in working as a liaison with providers, members and internal decision makers in representing HMSA objectives, goals, and expectations for meeting contractual ...

HMSA

Case Resolution Specialist II

Honolulu, HI · Hybrid

Functions as a liaison with providers, members and internal decision makers in representing HMSA objectives, goals, and expectations for meeting contractual, regulatory, and accreditation ...

HMSA

Sales Support Specialist II

Honolulu, HI · Hybrid

$22.25 - $30.25/hr

Verify that rates and benefits submitted are reflected accurately in HMSA's QNXT system. Coordinate Guide to Benefits and certificate requests. Validate the Summary of Benefits Coverage (SBCs ...

HMSA

Senior System Analyst

Honolulu, HI

Provides work direction and leadership to assigned projects following HMSA's project management methodology. * Provides assessments in a timely manner. May do assessments alone or in combination with ...

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How much do hmsa jobs pay per hour?

As of May 31, 2026, the average hourly pay for hmsa in the United States is $26.34, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $30.77 per hour, depending on experience, location, and employer.

What is an HMSA job?

An HMSA job typically refers to a position at the Hawaii Medical Service Association (HMSA), a nonprofit health insurance company in Hawaii. Jobs at HMSA span various fields, including customer service, healthcare administration, sales, and IT. Employees help manage health plans, assist members, and support medical providers. HMSA aims to improve healthcare access and affordability for Hawaii residents.

What are the key skills and qualifications needed to thrive in the Hmsa position, and why are they important?

To thrive at HMSA (Hawaii Medical Service Association), candidates typically need a background in healthcare administration, insurance, or customer service, along with a relevant degree or experience in a similar field. Familiarity with health insurance platforms, claims processing systems, and HIPAA compliance is often required, and certifications such as a health insurance associate (HIA) can be beneficial. Strong communication, organizational, and problem-solving skills are crucial for delivering excellent service and working effectively with both customers and team members. These abilities are important to ensure efficient processing, high-quality service, and compliance within the dynamic healthcare insurance environment.

What opportunities for career growth are available to employees at HMSA?

HMSA offers a variety of career development paths, from entry-level positions in customer service or claims to advanced roles in management, healthcare analytics, and specialized insurance functions. Employees can benefit from internal training programs, mentorship, and support for further education or certifications relevant to the healthcare industry. Team members are encouraged to apply for internal postings and participate in professional development to grow their careers within the organization. This supportive environment helps motivated staff advance while continually building new skills and expertise in the health insurance sector.
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Hmsa jobs near you
Retail Associate - Maui

Retail Associate - Maui

Hawaii Medical Service Association

Kahului, HI

$15.50 - $17/hr

Full-time

Medical

Posted 26 days ago

Job description

  1. CUSTOMER EXPERIENCE
    • Provide all customers with an exceptional customer-focused and positive HMSA Center experience. Ensure that the experience meets the customer's needs and exceeds their expectations. Communicate and promote HMSA's brand message and commitment to service excellence.
    • Build enduring relationships with HMSA's customers/members and other consumers by becoming their personal trusted advisor, and by effectively delivering on commitments.
    • Understand the full suite of products and services offered. Seek to understand the customer's needs; analyze and identify the root causes; propose solutions that meet the customer's specific needs, issues, and problems. Gain acceptance to proceed with an option or solution. Resolve customer issues and/or close sales opportunities.
    • Use every customer interaction to move the customer along the health continuum in furtherance of HMSA's vision.
    • Analyze new customer's needs. Conduct product comparisons to determine eligibility, and identify the best product solutions, including benefits, features, company services, and operation processes and how they specifically benefit the customer. Effectively communicate, educate and sell these options to the customer.
    • Create a friendly service experience for anyone with questions regarding health care, health insurance (benefits, claims, premiums, payments and enrollment) or other related topics. Use broad product and service knowledge to educate and answer customer questions in a way that is simple and easy to understand.
    • Use web-based tools and other aids to educate customers on how to effectively use HMSA resources, including healthcare and cost information tools.
    • Using language that is customer friendly, provide guidance and education to customers/members and other consumers on changes in the healthcare industry (e.g. ACA) and how it affects them.
    • Support and deliver on the HMSA Center's overall sales, service, membership, and customer-satisfaction goals.
    • Ensure customers understand their current products, benefits, tools and how to use them effectively.
    • Service phone inquiries as needed.
    • Ensure the cleanliness and professional appearance of the common areas in the HMSA Center
    • Refill and stock collateral
    • Refill and stock refreshment station
  2. GREETING
    • Create a warm and welcoming atmosphere for HMSA Center customers
    • Warmly greet customers entering and the HMSA Center and thank them as they leave
    • Ask questions to uncover the customer's problem
    • Identify and confirm understanding of the problem
    • Assess the problem and resolve if possible.
    • As the single point person, use good judgment to guide the customer, throughout the HMSA Center experience and create an exceptional warm referral experience to management or to a subject matter expert when appropriate.
  3. TRAINING
    • Meet ongoing training requirements and keep current on product and service knowledge.
    • Understand the drivers and trends within HMSA and the healthcare industry that affect HMSA's consumers and shape their buying decisions. Be aware of competitive activities and opportunities.
    • Assist and train customers on use of the self-service tools available such as the self-service kiosk or self-service payment center
  4. STANDARDS AND COMPLIANCE
    • Comply with operational (e.g. operational playbook); service standards (e.g. consumer experience); and all federal, state, and HMSA compliance requirements.
    • Provide input and feedback on corporate policies, processes and procedures, marketing collateral and campaigns to HMSA Center Manager.
  5. Performs all other miscellaneous responsibilities and duties as assigned or directed.

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