Cloud Support Engineer
Clinton, MD · On-site
... help desk software (e.g., ConnectWise). • Excellent problem-solving and communication skills. • Ability to provide step-by-step technical help, both written and verbal. • BS degree in ...
Cloud Support Engineer
Clinton, MD · On-site
... help desk software (e.g., ConnectWise). • Excellent problem-solving and communication skills. • Ability to provide step-by-step technical help, both written and verbal. • BS degree in ...
Senior Systems Engineer
Columbia, MD · On-site
$120K - $145K/yr
You'll serve as a senior technical resource, helping clients modernize their environments while ... RMM and PSA platforms such as ConnectWise, Autotask, or NinjaOne What Success Looks Like You take ...
Quick apply
Senior Systems Engineer
Columbia, MD · On-site
$120K - $145K/yr
You'll serve as a senior technical resource, helping clients modernize their environments while ... RMM and PSA platforms such as ConnectWise, Autotask, or NinjaOne What Success Looks Like You take ...
Senior Systems Engineer
Columbia, MD · On-site
$120K - $145K/yr
You'll serve as a senior technical resource, helping clients modernize their environments while ... RMM and PSA platforms such as ConnectWise, Autotask, or NinjaOne What Success Looks Like You take ...
Senior Systems Engineer
Columbia, MD · On-site
$120K - $145K/yr
You'll serve as a senior technical resource, helping clients modernize their environments while ... RMM and PSA platforms such as ConnectWise, Autotask, or NinjaOne What Success Looks Like You take ...
Project Manager
Baltimore, MD · On-site
$90K - $110K/yr
Our employees play a critical role in helping some of North America's most recognizable ... Experience with service management platforms such as ServiceNow, ConnectWise, or comparable systems.
Project Manager
Baltimore, MD · On-site
$90K - $110K/yr
Our employees play a critical role in helping some of North America's most recognizable ... Experience with service management platforms such as ServiceNow, ConnectWise, or comparable systems.
Project Manager
Baltimore, MD · On-site
$90K - $110K/yr
Our employees play a critical role in helping some of North America's most recognizable ... Experience with service management platforms such as ServiceNow, ConnectWise, or comparable systems.
Project Manager
Baltimore, MD · On-site
$90K - $110K/yr
Our employees play a critical role in helping some of North America's most recognizable ... Experience with service management platforms such as ServiceNow, ConnectWise, or comparable systems.
Project Manager
Baltimore, MD · On-site
$90K - $110K/yr
Our employees play a critical role in helping some of North America's most recognizable ... Experience with service management platforms such as ServiceNow, ConnectWise, or comparable systems.
Project Manager
Baltimore, MD · On-site
$90K - $110K/yr
Our employees play a critical role in helping some of North America's most recognizable ... Experience with service management platforms such as ServiceNow, ConnectWise, or comparable systems.
Jr. Systems Administrator
Mclean, VA · On-site
Experience in IT systems administration, technical support, or help desk * Working knowledge of ... Experience with ticketing systems such as Autotask, ConnectWise, or ServiceNow * Prior military ...
Jr. Systems Administrator
Mclean, VA · On-site
Experience in IT systems administration, technical support, or help desk * Working knowledge of ... Experience with ticketing systems such as Autotask, ConnectWise, or ServiceNow * Prior military ...
Be Seen First
IT Support Technician - Tier 1
Alexandria, VA · On-site
$45K - $60K/yr
Support various IT needs, from help desk tickets to onsite installations (ability to lift up to 50 ... Experience with ConnectWise Manage / Automate or similar platforms * Bachelor's degree in Computer ...
Quick apply
Be Seen First
IT Support Technician - Tier 1
Alexandria, VA · On-site
$45K - $60K/yr
Support various IT needs, from help desk tickets to onsite installations (ability to lift up to 50 ... Experience with ConnectWise Manage / Automate or similar platforms * Bachelor's degree in Computer ...
Managed IT Services Sales Development Representative (DMV)
Fairfax, VA · On-site
$65K - $70K/yr
Sequentur is a leading provider of managed IT services, dedicated to helping businesses optimize ... Familiarity with CRM software and sales analytics tools, ConnectWise and HubSpot a plus.
New
Quick apply
Managed IT Services Sales Development Representative (DMV)
Fairfax, VA · On-site
$65K - $70K/yr
Sequentur is a leading provider of managed IT services, dedicated to helping businesses optimize ... Familiarity with CRM software and sales analytics tools, ConnectWise and HubSpot a plus.
New
End User Support Technician Tier 2
Gaithersburg, MD · On-site
$40K - $50K/yr
ConnectWise or similar ticket or case management system * Microsoft Office applications * Kaseya or ... help desk environment * Valid driver's license, insurance and reliable personal vehicle. WORKING ...
End User Support Technician Tier 2
Gaithersburg, MD · On-site
$40K - $50K/yr
ConnectWise or similar ticket or case management system * Microsoft Office applications * Kaseya or ... help desk environment * Valid driver's license, insurance and reliable personal vehicle. WORKING ...
End User Support Technician Tier 2
Gaithersburg, MD · On-site
$40K - $50K/yr
ConnectWise or similar ticket or case management system * Microsoft Office applications * Kaseya or ... help desk environment * Valid driver's license, insurance and reliable personal vehicle. WORKING ...
End User Support Technician Tier 2
Gaithersburg, MD · On-site
$40K - $50K/yr
ConnectWise or similar ticket or case management system * Microsoft Office applications * Kaseya or ... help desk environment * Valid driver's license, insurance and reliable personal vehicle. WORKING ...
Hybrid Support/Field Analyst
Baltimore, MD · On-site
$45K - $55K/yr
... helpdesk, or field service roles. * Strong knowledge of Windows and macOS operating systems, networking, and common business applications. * Experience with PSA ticketing systems (e.g., ConnectWise ...
Quick apply
Hybrid Support/Field Analyst
Baltimore, MD · On-site
$45K - $55K/yr
... helpdesk, or field service roles. * Strong knowledge of Windows and macOS operating systems, networking, and common business applications. * Experience with PSA ticketing systems (e.g., ConnectWise ...
Hybrid Support/Field Analyst
Baltimore, MD · On-site
$50K/yr
... helpdesk, or field service roles. * Strong knowledge of Windows and macOS operating systems, networking, and common business applications. * Experience with PSA ticketing systems (e.g., ConnectWise ...
Hybrid Support/Field Analyst
Baltimore, MD · On-site
$50K/yr
... helpdesk, or field service roles. * Strong knowledge of Windows and macOS operating systems, networking, and common business applications. * Experience with PSA ticketing systems (e.g., ConnectWise ...
Hybrid Support/Field Analyst
Baltimore, MD · Hybrid
$45K - $55K/yr
... helpdesk, or field service roles. * Strong knowledge of Windows and macOS operating systems, networking, and common business applications. * Experience with PSA ticketing systems (e.g., ConnectWise ...
Hybrid Support/Field Analyst
Baltimore, MD · Hybrid
$45K - $55K/yr
... helpdesk, or field service roles. * Strong knowledge of Windows and macOS operating systems, networking, and common business applications. * Experience with PSA ticketing systems (e.g., ConnectWise ...
Jr. Systems Administrator
Mclean, VA · On-site +1
Experience in IT systems administration, technical support, or help desk * Working knowledge of ... Experience with ticketing systems such as Autotask, ConnectWise, or ServiceNow * Prior military ...
Jr. Systems Administrator
Mclean, VA · On-site +1
Experience in IT systems administration, technical support, or help desk * Working knowledge of ... Experience with ticketing systems such as Autotask, ConnectWise, or ServiceNow * Prior military ...
End User Support Technician Tier 2
Gaithersburg, MD · On-site
$40K - $50K/yr
ConnectWise or similar ticket or case management system * Microsoft Office applications * Kaseya or ... help desk environment * Valid driver's license, insurance and reliable personal vehicle. WORKING ...
End User Support Technician Tier 2
Gaithersburg, MD · On-site
$40K - $50K/yr
ConnectWise or similar ticket or case management system * Microsoft Office applications * Kaseya or ... help desk environment * Valid driver's license, insurance and reliable personal vehicle. WORKING ...
Jr. Systems Administrator
Mclean, VA · Remote
Experience in IT systems administration, technical support, or help desk * Working knowledge of ... Experience with ticketing systems such as Autotask, ConnectWise, or ServiceNow * Prior military ...
Quick apply
Jr. Systems Administrator
Mclean, VA · Remote
Experience in IT systems administration, technical support, or help desk * Working knowledge of ... Experience with ticketing systems such as Autotask, ConnectWise, or ServiceNow * Prior military ...
Desktop Support
Merrifield, VA · On-site
$20.25 - $25.75/hr
Experience using ConnectWise Remote Support Software. * Experience using CyberArk Workforce ... You can reply STOP to cancel and HELP for help. You can access our privacy policy at Everforth Apex ...
Desktop Support
Merrifield, VA · On-site
$20.25 - $25.75/hr
Experience using ConnectWise Remote Support Software. * Experience using CyberArk Workforce ... You can reply STOP to cancel and HELP for help. You can access our privacy policy at Everforth Apex ...
End User Support Technician Tier 3
Washington, DC · On-site
$42K - $53K/yr
ConnectWise or similar ticket or case management system * Microsoft Office applications * Kaseya or ... help desk environment * Valid driver's license, insurance and reliable personal vehicle * Required ...
End User Support Technician Tier 3
Washington, DC · On-site
$42K - $53K/yr
ConnectWise or similar ticket or case management system * Microsoft Office applications * Kaseya or ... help desk environment * Valid driver's license, insurance and reliable personal vehicle * Required ...
High School Diploma or equivalent * 1+ Year Experience on IT Service / Help Desk * Travel to ... Experience with Connectwise or Autotask Ticketing Systems * Moderate understanding of network ...
High School Diploma or equivalent * 1+ Year Experience on IT Service / Help Desk * Travel to ... Experience with Connectwise or Autotask Ticketing Systems * Moderate understanding of network ...
Helper Connectwise information
See Silver Spring, MD salary details
$11.18 - $12.38
1% of jobs
$12.38 - $13.58
8% of jobs
$13.58 - $14.77
11% of jobs
$15.12 is the 25th percentile. Wages below this are outliers.
$14.77 - $15.97
15% of jobs
The median wage is $16.96 / hr.
$15.97 - $17.17
18% of jobs
$17.17 - $18.37
18% of jobs
$18.74 is the 75th percentile. Wages above this are outliers.
$18.37 - $19.56
14% of jobs
$19.56 - $20.76
9% of jobs
$20.76 - $21.96
3% of jobs
$21.96 - $23.16
2% of jobs
$23.16 - $24.35
1% of jobs
$11
$18
$24
How much do helper connectwise jobs pay per hour?
As of Sep 13, 2026, the average hourly pay for helper connectwise in Silver Spring, MD is $18.81, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $18.89 per hour, depending on experience, location, and employer.
What is the difference between Helper Connectwise vs Help Desk Technician?
| Aspect | Helper Connectwise | Help Desk Technician |
|---|---|---|
| Certifications | ITIL, CompTIA A+ | CompTIA A+, HDI Support Center Analyst |
| Work Environment | IT service management, remote and on-site support | Help desk, call centers, remote troubleshooting |
| Industry Usage | Managed service providers, IT departments | IT support, technical support services |
| Common Search/Comparison | Helper Connectwise vs Help Desk Technician |
Helper Connectwise typically refers to roles involving the use of ConnectWise platform for IT service management, focusing on ticketing, automation, and client communication. Help Desk Technicians provide technical support and troubleshooting, often using various ticketing systems including ConnectWise. While both roles support IT services, Helper Connectwise emphasizes platform-specific tasks, whereas Help Desk Technicians focus on resolving technical issues across different tools.
What are the most commonly searched types of Connectwise jobs in Silver Spring, MD?
The most popular types of Connectwise jobs in Silver Spring, MD are:
What are popular job titles related to Helper Connectwise jobs in Silver Spring, MD?
For Helper Connectwise jobs in Silver Spring, MD, the most frequently searched job titles are:
What job categories do people searching Helper Connectwise jobs in Silver Spring, MD look for?
The top searched job categories for Helper Connectwise jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Helper Connectwise jobs?
Cities near Silver Spring, MD with the most Helper Connectwise job openings:
Cloud Support Engineer
Clinton, MD • On-site
Wave Welcome
Full-time
Re-posted 20 days ago
Job description
Job Summary:
Wave Welcome is a rapidly growing tech startup that specializes in delivering digital transformation and IT modernization services to medium sized organizations. We are seeking a Cloud Support Engineer to provide enterprise-level assistance internally and to our customers, diagnosing and troubleshooting our AWS hosting environment and supporting clients with technical issues.
Responsibilities:
• Research and identify solutions to software and hardware issues.
• Diagnose and troubleshoot technical issues, including cloud setup and network configuration.
• Ask customers targeted questions to quickly understand the root of the problem.
• Track technical issues through resolution, within agreed time limits.
• Talk clients through a series of actions, either via phone, email, or chat, until they’ve solved a technical issue.
• Properly escalate unresolved issues to appropriate external teams (e.g., AWS technical support).
• Provide prompt and accurate feedback to stakeholders.
• Refer to internal database or external resources to provide accurate tech solutions.
• Ensure all issues are properly logged.
• Prioritize and manage several open issues at one time.
• Follow up with leadership to ensure production environments are fully functional after troubleshooting.
• Prepare accurate and timely reports.
• Document technical knowledge in the form of notes and manuals.
• Maintain collaborative relationships with clients.
Qualifications:
Required:
• 3+ years of AWS experience.
• Customer service oriented.
• Strong written, verbal and troubleshooting skills.
• Proven work experience as a Cloud Support Engineer, Technical Support Engineer, IT Help Desk Technician, or similar role.
• Hands-on experience with Windows/Linux/Mac OS environments.
• Good understanding of computer systems, mobile devices, and other tech products.
• Ability to diagnose and troubleshoot basic technical issues.
• Familiarity with remote desktop applications and help desk software (e.g., ConnectWise).
• Excellent problem-solving and communication skills.
• Ability to provide step-by-step technical help, both written and verbal.
• BS degree in Information Technology, Computer Science, or relevant field.
Preferred:
• AWS Solutions Architect certification is a plus.
• AWS certifications and at least 3 years’ experience working with AWS.
• Microsoft certifications and at least 3 years’ experience working with Microsoft.
• Experience with flying drones with streaming capabilities.
• Experience with surveillance cameras.
Company:
Wave Welcome arose from the realization that processes and procedures are often what prevent organizations from succeeding. Founded in 2020, the company is headquartered in Oxon Hill, USA, with a team of 2-10 employees. The company is currently Early Stage.
Wave Welcome is a rapidly growing tech startup that specializes in delivering digital transformation and IT modernization services to medium sized organizations. We are seeking a Cloud Support Engineer to provide enterprise-level assistance internally and to our customers, diagnosing and troubleshooting our AWS hosting environment and supporting clients with technical issues.
Responsibilities:
• Research and identify solutions to software and hardware issues.
• Diagnose and troubleshoot technical issues, including cloud setup and network configuration.
• Ask customers targeted questions to quickly understand the root of the problem.
• Track technical issues through resolution, within agreed time limits.
• Talk clients through a series of actions, either via phone, email, or chat, until they’ve solved a technical issue.
• Properly escalate unresolved issues to appropriate external teams (e.g., AWS technical support).
• Provide prompt and accurate feedback to stakeholders.
• Refer to internal database or external resources to provide accurate tech solutions.
• Ensure all issues are properly logged.
• Prioritize and manage several open issues at one time.
• Follow up with leadership to ensure production environments are fully functional after troubleshooting.
• Prepare accurate and timely reports.
• Document technical knowledge in the form of notes and manuals.
• Maintain collaborative relationships with clients.
Qualifications:
Required:
• 3+ years of AWS experience.
• Customer service oriented.
• Strong written, verbal and troubleshooting skills.
• Proven work experience as a Cloud Support Engineer, Technical Support Engineer, IT Help Desk Technician, or similar role.
• Hands-on experience with Windows/Linux/Mac OS environments.
• Good understanding of computer systems, mobile devices, and other tech products.
• Ability to diagnose and troubleshoot basic technical issues.
• Familiarity with remote desktop applications and help desk software (e.g., ConnectWise).
• Excellent problem-solving and communication skills.
• Ability to provide step-by-step technical help, both written and verbal.
• BS degree in Information Technology, Computer Science, or relevant field.
Preferred:
• AWS Solutions Architect certification is a plus.
• AWS certifications and at least 3 years’ experience working with AWS.
• Microsoft certifications and at least 3 years’ experience working with Microsoft.
• Experience with flying drones with streaming capabilities.
• Experience with surveillance cameras.
Company:
Wave Welcome arose from the realization that processes and procedures are often what prevent organizations from succeeding. Founded in 2020, the company is headquartered in Oxon Hill, USA, with a team of 2-10 employees. The company is currently Early Stage.