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Executive Connectwise Jobs in Silver Spring, MD (NOW HIRING)

Next Step Systems

Helpdesk Analyst

Centreville, VA · On-site

$20.25 - $27.75/hr

... ConnectWise is helpful. - Knowledge of applications like AEC field such as AutoCAD and Revit. - IT ... Atlanta Georgia IT Recruiters, Austin TX IT Recruiters, Baltimore Executive Staffing, Boston IT ...

Solvere One

MSP System Administrator

Sterling, VA · On-site

$70K - $95K/yr

We provide executive-level, white-glove support. Opening Solvere One is seeking highly qualified ... ConnectWise Automate * IT Glue * Azure and AWS * Hyper-V and VMware * Cisco, Meraki, Sophos ...

Solvere One

Help Desk Technician - Tier 3

Dulles, VA · On-site

$70K - $90K/yr

We provide executive-level, white-glove support. Opening Position Summary We are seeking an ... Familiarity with RMM and PSA tools (ConnectWise preferred) Preferred Qualifications

Ntiva

Director Operations (GovCon)

Mclean, VA · Remote

Support executive escalations, participate in strategic client discussions, and deliver credible ... Experience with ticketing platforms (ConnectWise Manage) and PSA-driven operations preferred.

All JobsConnectwise JobsExecutive Connectwise JobsExecutive Connectwise Jobs in Silver Spring, MD

Executive Connectwise information

See Silver Spring, MD salary details

$27.4K

$96.7K

$190.2K

How much do executive connectwise jobs pay per year?

As of Aug 3, 2026, the average yearly pay for executive connectwise in Silver Spring, MD is $96,712.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,000.00 and $124,600.00 per year, depending on experience, location, and employer.

What are Executive ConnectWise roles?

Executive ConnectWise roles typically refer to high-level positions within organizations that utilize ConnectWise, a popular business management platform designed for IT service providers. Executives in these roles, such as Chief Information Officers (CIOs) or Directors of IT, are responsible for overseeing the strategic implementation of ConnectWise tools to streamline operations, improve service delivery, and drive business growth. They focus on aligning technology solutions with organizational goals, managing teams, and ensuring successful adoption of ConnectWise products. Their leadership helps optimize workflows and maximize the return on investment in ConnectWise solutions.

What are the key skills and qualifications needed to thrive as an Executive using ConnectWise, and why are they important?

To thrive as an Executive ConnectWise, you need a strong background in IT service management, business operations, and leadership, often supported by experience in managed services or technology consulting. Familiarity with the ConnectWise platform, CRM systems, and relevant certifications like ConnectWise Manage or ITIL can be crucial. Strategic thinking, effective communication, and the ability to drive team performance are standout soft skills for this role. These skills ensure efficient business processes, effective use of technology, and strong team alignment to achieve organizational goals.

How does an Executive ConnectWise professional typically collaborate with IT teams and clients to optimize service delivery?

An Executive ConnectWise professional plays a pivotal role in bridging the gap between IT service teams and clients by overseeing workflow automation, streamlining ticket management, and ensuring efficient communication through the ConnectWise platform. They often coordinate with technical staff to implement best practices, monitor service metrics, and address workflow bottlenecks. Regular client meetings and performance reviews are common to ensure expectations are met and to identify areas for improvement. This collaborative approach not only enhances client satisfaction but also drives operational efficiency within the managed services environment.

What is the difference between Executive Connectwise vs Connectwise Administrator?

AspectExecutive ConnectwiseConnectwise Administrator
CertificationsTypically requires advanced Connectwise certifications and leadership trainingFocuses on technical certifications related to Connectwise platform
Work EnvironmentStrategic, client-facing, leadership rolesTechnical, operational, system management roles
Employer & Industry UsageUsed in managed service providers and IT service companies for strategic oversightUsed internally within organizations to manage Connectwise platform

Executive Connectwise roles focus on strategic leadership and client engagement, while Connectwise Administrators handle technical platform management. Both roles require Connectwise certifications but differ in scope and responsibilities.

What are the most commonly searched types of Connectwise jobs in Silver Spring, MD? The most popular types of Connectwise jobs in Silver Spring, MD are:
What job categories do people searching Executive Connectwise jobs in Silver Spring, MD look for? The top searched job categories for Executive Connectwise jobs in Silver Spring, MD are:
Executive Connectwise jobs near you

Helpdesk Analyst

Next Step Systems

Centreville, VA • On-site

$20.25 - $27.75/hr

Full-time

Medical, Retirement, PTO

Re-posted 27 days ago

Job description

Helpdesk Analyst, Centreville, VA
We are seeking a Helpdesk Analyst with 2 to 4 years of Helpdesk Technician experience. You should enjoy interacting with clients to solve their IT problems and issues and working with a team of energetic people who enjoy "gaming" in their spare time. This client remote work, conducted from the business office, requires communication with clients, so excellent communication skills are required. Previous experience in a similar client relationship is required. In the beginning, there is a training and onboarding period where you are expected in the office every day. The length of training in the office every day depends on you and how quickly you pick everything up. This position is Hybrid with 3 days Onsite and 2 days Remote.
Helpdesk Analyst Responsibilities:
- Support Clients with technical issues involving Microsoft's core business applications, Cloud offerings, and virtual environments.
- Remote and onsite troubleshooting workstations, networks, and servers.
- Manage and support disaster recovery and business continuity solutions.
- Maintain and documentation for hardware, applications, and SOPs.
- Communication with the clients to keep them informed of incident progress or notification of impending changes or agreed outages.
- Enjoy working in a team environment and communicating effectively.
- Excellent interpersonal skills, enjoy working with people, excellent telephone skills, active listener and customer care.
- Able to match resources to technical issues and consult clients on solutions for their business.
Helpdesk Analyst Qualifications:
- Associates/bachelor's degree in IT or related field.
- Knowledge of the full stack of Microsoft desktop and server applications as well as Office 365.
- Experience working with Office 365, Active Directory, and DNS.
- Experience with Mac devices.
- Managed Service Provider (MSP) experience is preferred.
- Experience with ConnectWise is helpful.
- Knowledge of applications like AEC field such as AutoCAD and Revit.
- IT Certifications: Microsoft MCP or CompTIA A+.
- Technical support of networking equipment including WAN and LAN connectivity, routers, firewalls, and security.
- Remote access solution implementation and support including VPN, Terminal Services, and Citrix.
- Experience troubleshooting technical issues.
Benefits include medical insurance, retirement plan, PTO, etc. Salary: 80K+ DOE. Keywords: Centreville VA Jobs, Helpdesk Analyst, Microsoft, Desktop, Server, Office 365, Active Directory, DNS, MAC Devices, AutoCAD, Revit, LAN, WAN, Routers, Firewalls, Security, VPN, Citrix, Terminal Services, ConnectWise, MSP, Managed Service Provider, Network, Networking, Support, Technician, Virginia Recruiters, Information Technology Jobs, IT Jobs, Virginia Recruiting
Looking to hire for similar positions in Centreville, VA or in other cities? Our IT recruiting agencies and staffing companies can help.
We help companies that are looking to hire Helpdesk Analysts for jobs in Centreville, Virginia and in other cities too. Please contact our IT recruiting agencies and IT staffing companies today! Phone 630-428-0600 ext. 11 or email us at jobs@nextstepsystems.com. Click here to submit your resume for this job and others.
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