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Helpdesk Jobs in Silver Spring, MD (NOW HIRING)

SecuriGence

VIP Helpdesk Analyst

Arlington, VA · On-site

$52.88/hr

Overview VIP Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional ...

USmax Corporation

Jr Helpdesk Specialist

Springfield, VA · On-site

$50K - $58K/yr

The Helpdesk Specialist serves as a first point of contact for users who need assistance with computer systems, hardware, software, and accounts. The role responds to queries as well as assists in ...

SecuriGence

VIP Helpdesk Analyst

Arlington, VA · On-site

$39.29/hr

Overview VIP Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional ...

Njvc LLC

VIP Helpdesk Analyst

Arlington, VA · On-site

$60 - $80/hr

Summary VIP Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional ...

SecuriGence

VIP Helpdesk Analyst

Arlington, VA · On-site

$39.29/hr

Summary VIP Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional ...

Code Plus Inc

Helpdesk Technician - NLRB

Fairfax, VA · On-site

$19.75 - $26.75/hr

We are currently seeking a Tier 1 Helpdesk Technician for our Helpdesk in Washington, DC. As a trusted and growing organization, we offer stability, competitive compensation, and exciting career ...

BruckEdwards Inc

Helpdesk Team Lead

Reston, VA · On-site

Helpdesk Team Lead Washington, DC Full-time, Exempt Secret Clearance BruckEdwards, Inc. is a growing, small business, government contracting company providing IT services to the federal government.

TEKsystems

Helpdesk Support Specialist

Columbia, MD

$21 - $23/hr

Description Our customer is in need of a Helpdesk Technician to join the IT Operations team which consists of the Supervisor and two other technicians. On any given day the technician will take 10-30 ...

Career Listings

Helpdesk Specialist T2

Fort Belvoir, VA · On-site

$95K - $109K/yr

Vision insurance SarelaTech is seeking an Sr. Tier 2 Helpdesk Specialist to support large-scale migration and operations on a large, high-profile DOD contract in Fort Belvoir, VA. The I3TS program ...

Code Plus Inc

Helpdesk Technician - NLRB

Fairfax, VA · On-site

$19.75 - $26.75/hr

We are currently seeking a Tier 1 Helpdesk Technician for our Helpdesk in Washington, DC. As a trusted and growing organization, we offer stability, competitive compensation, and exciting career ...

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All JobsHelpdesk JobsHelpdesk Jobs in Silver Spring, MD

Helpdesk information

See Silver Spring, MD salary details

$13

$23

$35

How much do helpdesk jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for helpdesk in Silver Spring, MD is $23.98, according to ZipRecruiter salary data. Most workers in this role earn between $19.90 and $26.88 per hour, depending on experience, location, and employer.

What is a helpdesk?

Helpdesk jobs involve providing technical support and assistance to users who are experiencing issues with computer systems, software, or hardware. Helpdesk professionals typically troubleshoot problems, answer queries, and guide users through solutions either in person, over the phone, or via email and chat. They play a crucial role in maintaining the productivity of an organization by ensuring that technical issues are resolved swiftly and efficiently.

What are the key skills and qualifications needed to thrive as a helpdesk professional?

To thrive as a Helpdesk professional, you need a strong understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant IT certification such as CompTIA A+. Familiarity with ticketing systems like ServiceNow or Zendesk and remote support tools is typically required. Excellent communication, patience, and problem-solving abilities are vital soft skills for effective user support. These skills ensure timely resolution of technical issues and high user satisfaction, which are critical for maintaining business productivity.

What are some common challenges faced by helpdesk professionals and how can they be overcome?

Helpdesk professionals often encounter challenges such as managing high volumes of support requests, troubleshooting a wide range of technical issues, and communicating complex information to users with varying technical backgrounds. To overcome these challenges, it’s important to prioritize tasks effectively, maintain clear documentation, and develop strong communication skills. Collaborating closely with team members and utilizing knowledge bases can also help resolve issues more efficiently and provide consistent support to end users.

What is the difference between Helpdesk vs Technical Support Specialist?

AspectHelpdeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentHelpdesk staff usually work in an office or call center setting, providing remote or on-site supportTechnical Support Specialists may work in call centers, on-site, or remotely, often handling more complex issues
Employer & Industry UsageCommon in IT, customer service, and tech companies for general user supportFound in IT firms, software companies, and hardware providers, focusing on technical problem resolution

Helpdesk and Technical Support Specialist roles share similar credentials and work environments, but Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support, with Helpdesk staff serving as the first point of contact and Technical Support Specialists providing in-depth technical assistance.

What qualifications do I need for a helpdesk?

Helpdesk positions typically require a high school diploma or equivalent, along with strong communication and problem-solving skills. Technical knowledge of computer hardware, software, and common operating systems is often necessary, and certifications like CompTIA A+ can enhance job prospects.

What are the most commonly searched types of Helpdesk jobs in Silver Spring, MD?

The most popular types of Helpdesk jobs in Silver Spring, MD are:

What are popular job titles related to Helpdesk jobs in Silver Spring, MD?

For Helpdesk jobs in Silver Spring, MD, the most frequently searched job titles are:

What job categories do people searching Helpdesk jobs in Silver Spring, MD look for?

The top searched job categories for Helpdesk jobs in Silver Spring, MD are:

What cities near Silver Spring, MD are hiring for Helpdesk jobs?

Cities near Silver Spring, MD with the most Helpdesk job openings:

Helpdesk jobs near you
Infographic showing various Helpdesk job openings in Silver Spring, MD as of September 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $49,876 per year, or $24 per hour.

VIP Helpdesk Analyst

Arlington, VA • On-site

SecuriGence
IT Services • 11 - 50 employees
Learn more about SecuriGenceexternal

$52.88/hr

Full-time

Re-posted 11 days ago

Job description

Overview

VIP Help Desk Analyst

Arlington, VA

Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer's core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level! 

We deliver essential technology services to our customers in support of their missions to sustain national security and provide services to our nation. SecuriGence is seeking a VIP Help Desk Analyst to help contribute to our success. Come help us solve problems with Innovation Through Intelligence.

Responsibilities
  • Deliver professional, high-quality services directly to the customer, providing support for new equipment installations and break/fix incidents.
  • Provide dedicated support to VIP federal personnel, troubleshooting a variety of technologies while adhering to service level agreements.
  • Provide on-site technical support for VIP hardware (laptops, printers, tablets, mobile devices) and peripherals, software (COTS, GOTS, Web), audiovisual display systems, and wireless technologies.
  • Provide IT customer technical support on Microsoft operating systems, M365 Suite, and network services.
  • Schedule and coordinate customer desk-side support for the installation of new software or to perform hardware or software break/fix activities.
  • Assist with the management of VIP assets, peripherals, and user accounts.
  • Investigate and resolve all connectivity issues related to VIP IT equipment.
  • Document all changes in the Jira Service Management ticketing system to ensure asset and configuration information is up to date.
  • Other duties as assigned
Qualifications
  • Bachelor's degree or higher. Can be substituted for an associate's degree with 2+ years of relevant experience
  • 4+ years of relevant experience.
  • DoD IAT Level II Certification is required.
  • Top-Secret Clearance with SCI eligibility is required
  • Successfully pass background and drug screening

 

Knowledge, Skills and Abilities:

  • Expert-level troubleshooting skills on Windows Operating Systems (Windows 11) and Microsoft Office products, including M365 Suite.
  • Experience supporting VIP staff and Senior Leaders with technology issues.
  • Proficiency in using JIRA and Jira Service Management for ticketing and workflow management.
  • Experience interfacing with high-level government staff using verbal and written expertise.
  • Ability to learn new technologies quickly and adapt to dynamic environments.
  • Experience with Active Directory management and administration.
  • Ability to develop and implement a proactive approach to identifying and handling potential issues.
  • Excellent client-facing communication skills and strong interpersonal and organizational skills required.

How you'll grow 

At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there's always room to learn. 

We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers. 

Benefits 

At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits. 

Learn more about what working at Chenega MIOS can mean for you. 

Chenega MIOS's culture 

Our positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives. 

Corporate citizenship 

Chenega MIOS is led by a purpose to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our team members, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. 

Learn more about Chenega's impact on the world. 

Chenega MIOS News- https://chenegamios.com/news/ 

Tips from your Talent Acquisition Team 

We want job seekers exploring opportunities at Chenega MIOS to feel prepared and confident. To help you with your research, we suggest you review the following links: 

Chenega MIOS web site - www.chenegamios.com 

Glassdoor - https://www.glassdoor.com/Overview/Working-at-Chenega-MIOS-EI_IE369514.11,23.htm 

LinkedIn - https://www.linkedin.com/company/1472684/ 

Facebook - https://www.facebook.com/chenegamios/ 

Estimated Salary/WageUSD $39.29/Hr. Up to USD $52.88/Hr.Employment Type: FULL_TIME

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