ZipRecruiter

Log In

1

Helpdesk Jobs in Silver Spring, MD (NOW HIRING)

Booz Allen Hamilton

Helpdesk Technician

Washington, DC · On-site

$22.50 - $30.50/hr

Booz Allen Hamilton is seeking a Helpdesk Technician to enhance technology support for the DoD. The role involves providing in-depth technical support and problem-solving for software and hardware in ...

Everwatch

Helpdesk Technician

Annapolis Junction, MD · On-site

$55.38 - $75.97/hr

You'll help clients overcome tough challenges through monitoring and performance management. Your knowledge will be vital as you identify problem areas and opportunities for improvement in a mission ...

Everwatch

Helpdesk Technician

Annapolis Junction, MD

$55.38 - $75.97/hr

You'll help clients overcome tough challenges through monitoring and performance management. Your knowledge will be vital as you identify problem areas and opportunities for improvement in a mission ...

Comtech, LLC

Helpdesk Support

Washington, DC

$22.75 - $30.50/hr

... Helpdesk Location: Washington, DC * Receive customer IT service requests via telephone, chat, fax, e-mail . * Troubleshoot and triage service requests over the phone and/or via remote access.

22nd Century

HelpDesk Analyst

Sterling, VA · On-site

$20.25 - $27.75/hr

Operations and Maintenance helpdesk Analyst 307120 Duration: 13 Weeks Contract to hire Start Date : 04/21/2017 Location : Sterling, VA, United States Description : Active clearance required : CBP BI ...

Everwatch

Helpdesk Technician

Annapolis Junction, MD · On-site

$55.38 - $75.97/hr

You'll help clients overcome tough challenges through monitoring and performance management. Your knowledge will be vital as you identify problem areas and opportunities for improvement in a mission ...

Infojini Inc

Helpdesk Support

Washington, DC · On-site

$22.75 - $30.50/hr

Providing end-user support (including help desk, if required for assigned task) for various software Providing user and desktop support for all client-side systems Providing mobile device support ...

Spatial Front, Inc

Helpdesk Lead

Arlington, VA · On-site

Spatial Front, Inc. is seeking a Helpdesk Lead to join their team, recognized as a top workplace. The ideal candidate will manage helpdesk operations, ensuring high-quality technical support services ...

Cayuse Holdings

Helpdesk Technician

Andrews, MD · On-site

$65K - $70K/yr

The Help Desk Technician provides first-level technical support to end users by diagnosing, troubleshooting, and resolving hardware, software, network, and account-related issues. This role is ...

Cayuse Holdings

Helpdesk Technician

MD · On-site

$65K - $70K/yr

The Help Desk Technician provides first-level technical support to end users by diagnosing, troubleshooting, and resolving hardware, software, network, and account-related issues. This role is ...

Computer World Services

Helpdesk Lead

Washington, DC

$120K - $130K/yr

Provide daily supervision and direction to help desk staff who are responsible for remote and on-site support to users, which includes in the Washington D.C areas and remote from e-mail, directories ...

Cloudforce

Helpdesk Lead

National Harbor, MD

$60K - $80K/yr

Helpdesk Lead Location: National Harbor, MD (Hybrid) Type: Full Time Compensation: $60,000 to $80,000 DOE Annually Please note - applicants must be authorized to work for any employer in the U.S. We ...

Cloudforce

Helpdesk Lead

National Harbor, MD · On-site

$60K - $80K/yr

Helpdesk Lead Location: National Harbor, MD (Hybrid) Type: Full Time Compensation: $60,000 to $80,000 DOE Annually Please note - applicants must be authorized to work for any employer in the U.S. We ...

Cloudforce

Helpdesk Lead

National Harbor, MD

$60K - $80K/yr

Helpdesk Lead Location: National Harbor, MD (Hybrid) Type: Full Time Compensation: $60,000 to $80,000 DOE Annually Please note - applicants must be authorized to work for any employer in the U.S. We ...

TriosysIT Inc.

Helpdesk Specialist

Washington, DC

The candidate should have 6-10 years of experience. They will respond to and diagnose problems through discussion with users. 100% Onsite and will need to be able to travel around DC. Roles and ...

next page

Showing results 1-20

All JobsHelpdesk JobsHelpdesk Jobs in Silver Spring, MD

Helpdesk information

See Silver Spring, MD salary details

$13

$23

$35

How much do helpdesk jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for helpdesk in Silver Spring, MD is $23.93, according to ZipRecruiter salary data. Most workers in this role earn between $19.90 and $26.83 per hour, depending on experience, location, and employer.

Which IT job is the highest paid?

In the IT field, roles such as IT Director, Solutions Architect, and Cloud Engineer tend to be among the highest paid, often earning six-figure salaries. These positions typically require advanced skills, certifications, and extensive experience in areas like cybersecurity, cloud computing, or enterprise infrastructure.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine helpdesk tasks such as password resets and troubleshooting common issues, allowing helpdesk professionals to focus on more complex problems. However, AI does not fully replace helpdesk roles, as human oversight, customer service skills, and problem-solving abilities remain essential in IT support. Helpdesk jobs continue to evolve with technology, requiring knowledge of AI tools and technical expertise.

What does a helpdesk job do?

A helpdesk job involves providing technical support and assistance to users experiencing hardware, software, or network issues. Helpdesk technicians troubleshoot problems, offer solutions, and may use tools like ticketing systems to track and resolve user requests, often working in a customer service-oriented environment.

Is IT helpdesk a remote job?

IT helpdesk roles can be performed remotely, especially with the use of remote support tools and communication platforms. Many companies offer remote helpdesk positions, but some may require on-site presence for hardware repairs or in-person support. The availability of remote work depends on the employer and specific job requirements.

What are the key skills and qualifications needed to thrive as a Helpdesk professional, and why are they important?

To thrive as a Helpdesk professional, you need a strong understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant IT certification such as CompTIA A+. Familiarity with ticketing systems like ServiceNow or Zendesk and remote support tools is typically required. Excellent communication, patience, and problem-solving abilities are vital soft skills for effective user support. These skills ensure timely resolution of technical issues and high user satisfaction, which are critical for maintaining business productivity.

What are some common challenges faced by Helpdesk professionals and how can they be overcome?

Helpdesk professionals often encounter challenges such as managing high volumes of support requests, troubleshooting a wide range of technical issues, and communicating complex information to users with varying technical backgrounds. To overcome these challenges, it’s important to prioritize tasks effectively, maintain clear documentation, and develop strong communication skills. Collaborating closely with team members and utilizing knowledge bases can also help resolve issues more efficiently and provide consistent support to end users.

What are helpdesk jobs?

Helpdesk jobs involve providing technical support and assistance to users who are experiencing issues with computer systems, software, or hardware. Helpdesk professionals typically troubleshoot problems, answer queries, and guide users through solutions either in person, over the phone, or via email and chat. They play a crucial role in maintaining the productivity of an organization by ensuring that technical issues are resolved swiftly and efficiently.

What is the difference between Helpdesk vs Technical Support Specialist?

AspectHelpdeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentHelpdesk staff usually work in an office or call center setting, providing remote or on-site supportTechnical Support Specialists may work in call centers, on-site, or remotely, often handling more complex issues
Employer & Industry UsageCommon in IT, customer service, and tech companies for general user supportFound in IT firms, software companies, and hardware providers, focusing on technical problem resolution

Helpdesk and Technical Support Specialist roles share similar credentials and work environments, but Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support, with Helpdesk staff serving as the first point of contact and Technical Support Specialists providing in-depth technical assistance.

What are the most commonly searched types of Helpdesk jobs in Silver Spring, MD? The most popular types of Helpdesk jobs in Silver Spring, MD are:
What are popular job titles related to Helpdesk jobs in Silver Spring, MD? For Helpdesk jobs in Silver Spring, MD, the most frequently searched job titles are:
What job categories do people searching Helpdesk jobs in Silver Spring, MD look for? The top searched job categories for Helpdesk jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Helpdesk jobs? Cities near Silver Spring, MD with the most Helpdesk job openings:
Helpdesk jobs near you
Helpdesk Technician

Helpdesk Technician

Booz Allen Hamilton

Washington, DC • On-site

$22.50 - $30.50/hr

Full-time

Posted 4 days ago

Booz Allen Hamilton rating

8.8

Company rating: 8.8 out of 10

Based on 47 frontline employees who took The Breakroom Quiz

9th of 57 rated business consultants

Job description

Job Summary:
Booz Allen Hamilton is seeking a Helpdesk Technician to enhance technology support for the DoD. The role involves providing in-depth technical support and problem-solving for software and hardware in classified environments, as well as mentoring lower-level technicians and collaborating on innovative solutions.
Responsibilities:
• Provide in-depth support and lead problem-solving and implementation efforts for specific technology products or applications.
• Collaborate and develop innovative solutions to enable secure and reliable operations of enterprise computer systems.
• Manage service offerings and ticketing, provide troubleshooting experience, and document best practices.
• Assist with software and hardware problems for domain users and assist with maintaining the configuration baseline for workstations.
• Ensure project completion and provide guidance and direction to lower-level technicians, specialists, and managers.
• Identify problem areas and opportunities for improvement in a mission-critical network.
• Share expertise through leadership and mentoring as you help the team work through challenges and develop new methodologies.
• Identify new opportunities to modernize the network to help customers meet their needs.
Qualifications:
Required:
• 1+ years of experience providing support to an IT operations environment
• Experience as a Tier 1 helpdesk technician or responding to incident tickets
• Experience with Active Directory, virtualization, and basic networking
• Ability to install, configure, troubleshoot, and maintain hardware and software on Windows and Unix operating systems
• Ability to work and multitask in a fast-paced environment, and identify, track, monitor, and prioritize requests
• Ability to author, interpret, and analyze technical documentation
• Active TS/SCI clearance; willingness to take a polygraph exam
• HS diploma or GED
• DoD 8570 IAT Level II Certification such as Security+ CE Certification
Preferred:
• Experience with Jira and the Atlassian Suite of tools
• Experience leading a team of technicians across multiple sites
• Knowledge of call center best practices, including forecasting and scheduling, inbound technical triage, ticket tracking, and escalation
• Knowledge of VMware and Hyper V
• Ability to work with Security Technical Implementation Guides and group policies
• Bachelor’s degree
Company:
Booz Allen Hamilton is a consulting firm that specializes in analytics, technology, and engineering. Founded in 1914, the company is headquartered in Mclean, USA, with a team of 10001+ employees. The company is currently Late Stage.

What Booz Allen Hamilton employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Booz Allen Hamilton logo

About Booz Allen Hamilton

Sourced by ZipRecruiter

Booz Allen Hamilton is a leading provider of management and technology consulting services to the US government in defense, intelligence, and civil markets. Headquartered in McLean, Virginia, the firm also serves major corporations, institutions, and not-for-profit organizations. Founded in 1914 by Edwin G. Booz, the company has a long-standing tradition of helping clients achieve success by delivering a wide range of consulting services that include strategic planning, human capital and learning, communication, systems development, and others. The company's mission is to empower people to change the world, and it has a reputation for maintaining the highest standards of integrity and-excellence.

Industry

It services

Company size

10,000+ Employees

Headquarters location

McLean, VA, US

Year founded

1914

View All Booz Allen Hamilton Jobs

Apply