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Helpdesk Jobs in Silver Spring, MD (NOW HIRING)

AAC

Helpdesk Manager

Washington, DC · On-site

Responsible for managing day-to-day operation and direct supervision of all service desk and program personnel. Ensure that contract requirements and contract AQLs/SLAs are met. Interfaces ...

New

TriosysIT Inc.

Helpdesk Specialist

Washington, DC · On-site

The candidate should have 6-10 years of experience. They will respond to and diagnose problems through discussion with users. 100% Onsite and will need to be able to travel around DC. Roles and ...

TEKsystems

Helpdesk Specialist - Junior

Fort Belvoir, VA

$40 - $42/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Description We are seeking an Intermediate Helpdesk Specialist to support large-scale migration and operations on a large, high-profile DOD contract. Our program provides enterprise-wide IT support ...

TEKsystems

Helpdesk Support Specialist

Columbia, MD

$21 - $23/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Our customer is in need of a Helpdesk Technician to join the IT Operations team which consists of the Supervisor and two other technicians. On any given day the technician will take 10-30 tickets per ...

TEKsystems

Helpdesk Specialist - Junior

Fort Belvoir, VA

$40 - $42/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Description We are seeking an Intermediate Helpdesk Specialist to support large-scale migration and operations on a large, high-profile DOD contract. Our program provides enterprise-wide IT support ...

Career Listings

Helpdesk Specialist T2

Fort Belvoir, VA · On-site

$95K - $109K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Vision insurance SarelaTech is seeking an Sr. Tier 2 Helpdesk Specialist to support large-scale migration and operations on a large, high-profile DOD contract in Fort Belvoir, VA. The I3TS program ...

Tripoint Solutions LLC

Helpdesk Support Specialist

Washington, DC · On-site

$50K - $70K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

At TPS, we apply the power of cloud technologies to help the government think smarter and function better--for everyone. TPS Company Values * We value and respect each employee's dedicated work and ...

SPA

APACS Helpdesk Specialists

Arlington, VA · On-site

$70K - $90K/yr

  • Medical

  • Life

  • Retirement

SPA has a need for Helpdesk Specialists (Junior and Journeyman levels) to support APACS and Foreign Clearance Program users with account assistance, system troubleshooting, and policy-guided helpdesk ...

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All JobsHelpdesk JobsHelpdesk Jobs in Silver Spring, MD

Helpdesk information

See Silver Spring, MD salary details

$13

$23

$35

How much do helpdesk jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for helpdesk in Silver Spring, MD is $23.93, according to ZipRecruiter salary data. Most workers in this role earn between $19.90 and $26.83 per hour, depending on experience, location, and employer.

What is a helpdesk?

Helpdesk jobs involve providing technical support and assistance to users who are experiencing issues with computer systems, software, or hardware. Helpdesk professionals typically troubleshoot problems, answer queries, and guide users through solutions either in person, over the phone, or via email and chat. They play a crucial role in maintaining the productivity of an organization by ensuring that technical issues are resolved swiftly and efficiently.

What are the key skills and qualifications needed to thrive as a helpdesk professional?

To thrive as a Helpdesk professional, you need a strong understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant IT certification such as CompTIA A+. Familiarity with ticketing systems like ServiceNow or Zendesk and remote support tools is typically required. Excellent communication, patience, and problem-solving abilities are vital soft skills for effective user support. These skills ensure timely resolution of technical issues and high user satisfaction, which are critical for maintaining business productivity.

What are some common challenges faced by helpdesk professionals and how can they be overcome?

Helpdesk professionals often encounter challenges such as managing high volumes of support requests, troubleshooting a wide range of technical issues, and communicating complex information to users with varying technical backgrounds. To overcome these challenges, it’s important to prioritize tasks effectively, maintain clear documentation, and develop strong communication skills. Collaborating closely with team members and utilizing knowledge bases can also help resolve issues more efficiently and provide consistent support to end users.

What is the difference between Helpdesk vs Technical Support Specialist?

AspectHelpdeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentHelpdesk staff usually work in an office or call center setting, providing remote or on-site supportTechnical Support Specialists may work in call centers, on-site, or remotely, often handling more complex issues
Employer & Industry UsageCommon in IT, customer service, and tech companies for general user supportFound in IT firms, software companies, and hardware providers, focusing on technical problem resolution

Helpdesk and Technical Support Specialist roles share similar credentials and work environments, but Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support, with Helpdesk staff serving as the first point of contact and Technical Support Specialists providing in-depth technical assistance.

What qualifications do I need for a helpdesk?

Helpdesk positions typically require a high school diploma or equivalent, along with strong communication and problem-solving skills. Technical knowledge of computer hardware, software, and common operating systems is often necessary, and certifications like CompTIA A+ can enhance job prospects.

What are the most commonly searched types of Helpdesk jobs in Silver Spring, MD?

The most popular types of Helpdesk jobs in Silver Spring, MD are:

What are popular job titles related to Helpdesk jobs in Silver Spring, MD?

For Helpdesk jobs in Silver Spring, MD, the most frequently searched job titles are:

What job categories do people searching Helpdesk jobs in Silver Spring, MD look for?

The top searched job categories for Helpdesk jobs in Silver Spring, MD are:

What cities near Silver Spring, MD are hiring for Helpdesk jobs?

Cities near Silver Spring, MD with the most Helpdesk job openings:

Helpdesk jobs near you
Infographic showing various Helpdesk job openings in Silver Spring, MD as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $49,780 per year, or $23.9 per hour.

Helpdesk Manager

AAC

Washington, DC • On-site

Full-time

Posted 3 days ago

New

Job description

Responsible for managing day-to-day operation and direct supervision of all service desk and program personnel. Ensure that contract requirements and contract AQLs/SLAs are met. Interfaces continually with the customer to ensure expectations are met and to discuss current activities, future plans, and problem resolution. Supports continual development of the service desk function, to include promoting a service-oriented culture and maintaining service desk SOPs. Supports interactions with other teams and manages support queues. Creates daily and weekly reports. Monitors incidents and requests, and possible causes for increases or deviations. Develops recommendations for process improvements. Facilitates incident escalations within the team and follow-ups as needed. Provides resource capacity management to ensure sufficient personnel are available to meet defined service levels.

This position requires full-time on-site support.

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