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Helpdesk Jobs in Silver Spring, MD (NOW HIRING)

Infojini Inc

Helpdesk Support

Washington, DC

$22.75 - $30.50/hr

Providing end-user support (including help desk, if required for assigned task) for various software Providing user and desktop support for all client-side systems Providing mobile device support ...

InterSources Inc

Helpdesk Specialist

Washington, DC · On-site

They are seeking a Helpdesk Specialist to resolve technical issues, provide customer service, and assist with IT support for desktop software and devices. Responsibilities : • Resolve technical ...

NetImpact Strategies

Helpdesk Analyst

Herndon, VA

$21 - $28.75/hr

We have an opportunity for a full-time IT & AIForge Helpdesk Analyst to join our Operations team. The successful candidate will be a highly motivated, customer-focused IT professional responsible for ...

NetImpact Strategies

Helpdesk Analyst

Herndon, VA · On-site

$21 - $28.75/hr

We have an opportunity for a full-time IT & AIForge Helpdesk Analyst to join our Operations team. The successful candidate will be a highly motivated, customer-focused IT professional responsible for ...

NetImpact Strategies

Helpdesk Analyst

Herndon, VA · On-site

$21 - $28.75/hr

We have an opportunity for a full-time IT & AIForge Helpdesk Analyst to join our Operations team. The successful candidate will be a highly motivated, customer-focused IT professional responsible for ...

TriosysIT Inc.

Helpdesk Specialist

Washington, DC · On-site

The candidate should have 6-10 years of experience. They will respond to and diagnose problems through discussion with users. 100% Onsite and will need to be able to travel around DC. Roles and ...

Chenega Corporation

VIP Helpdesk Analyst

Arlington, VA · On-site

$52.88/hr

Overview VIP Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional ...

Chenega MIOS

VIP Helpdesk Analyst

Arlington, VA · On-site

$39.29/hr

Req ID: 41816 Summary VIP Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where ...

Chenega Corporation

VIP Helpdesk Analyst

Arlington, VA · On-site

$52.88/hr

Summary VIP Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional ...

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Showing results 21-40

All JobsHelpdesk JobsHelpdesk Jobs in Silver Spring, MD

Helpdesk information

See Silver Spring, MD salary details

$13

$23

$35

How much do helpdesk jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for helpdesk in Silver Spring, MD is $23.98, according to ZipRecruiter salary data. Most workers in this role earn between $19.90 and $26.88 per hour, depending on experience, location, and employer.

What is a helpdesk?

Helpdesk jobs involve providing technical support and assistance to users who are experiencing issues with computer systems, software, or hardware. Helpdesk professionals typically troubleshoot problems, answer queries, and guide users through solutions either in person, over the phone, or via email and chat. They play a crucial role in maintaining the productivity of an organization by ensuring that technical issues are resolved swiftly and efficiently.

What are the key skills and qualifications needed to thrive as a helpdesk professional?

To thrive as a Helpdesk professional, you need a strong understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant IT certification such as CompTIA A+. Familiarity with ticketing systems like ServiceNow or Zendesk and remote support tools is typically required. Excellent communication, patience, and problem-solving abilities are vital soft skills for effective user support. These skills ensure timely resolution of technical issues and high user satisfaction, which are critical for maintaining business productivity.

What are some common challenges faced by helpdesk professionals and how can they be overcome?

Helpdesk professionals often encounter challenges such as managing high volumes of support requests, troubleshooting a wide range of technical issues, and communicating complex information to users with varying technical backgrounds. To overcome these challenges, it’s important to prioritize tasks effectively, maintain clear documentation, and develop strong communication skills. Collaborating closely with team members and utilizing knowledge bases can also help resolve issues more efficiently and provide consistent support to end users.

What is the difference between Helpdesk vs Technical Support Specialist?

AspectHelpdeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentHelpdesk staff usually work in an office or call center setting, providing remote or on-site supportTechnical Support Specialists may work in call centers, on-site, or remotely, often handling more complex issues
Employer & Industry UsageCommon in IT, customer service, and tech companies for general user supportFound in IT firms, software companies, and hardware providers, focusing on technical problem resolution

Helpdesk and Technical Support Specialist roles share similar credentials and work environments, but Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support, with Helpdesk staff serving as the first point of contact and Technical Support Specialists providing in-depth technical assistance.

What qualifications do I need for a helpdesk?

Helpdesk positions typically require a high school diploma or equivalent, along with strong communication and problem-solving skills. Technical knowledge of computer hardware, software, and common operating systems is often necessary, and certifications like CompTIA A+ can enhance job prospects.

What are the most commonly searched types of Helpdesk jobs in Silver Spring, MD?

The most popular types of Helpdesk jobs in Silver Spring, MD are:

What are popular job titles related to Helpdesk jobs in Silver Spring, MD?

For Helpdesk jobs in Silver Spring, MD, the most frequently searched job titles are:

What job categories do people searching Helpdesk jobs in Silver Spring, MD look for?

The top searched job categories for Helpdesk jobs in Silver Spring, MD are:

What cities near Silver Spring, MD are hiring for Helpdesk jobs?

Cities near Silver Spring, MD with the most Helpdesk job openings:

Helpdesk jobs near you
Infographic showing various Helpdesk job openings in Silver Spring, MD as of September 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $49,876 per year, or $24 per hour.

Helpdesk Support

Washington, DC

Infojini Inc
Recruiting and Staffing Services • 51 - 200 employees
Learn more about Infojini Incexternal

$22.75 - $30.50/hr

Contractor

Re-posted 20 days ago

Job description

Qualifications

Personnel qualifications:

Experience in troubleshooting (i.e. resolving problems with software, hardware, configurations, etc.).  At least one (1) year of experience in at least one of the following areas:

         Providing end-user support (including help desk, if required for assigned task) for various software

         Providing user and desktop support for all client-side systems

         Providing mobile device support (client-side) to include laptop, tablets, and Blackberry assistance

         Providing support and deployment for workstations and peripherals

         Providing support for office moves and desktop configurations

Additional Information

All your information will be kept confidential according to EEO guidelines.

Infojini logo

About Infojini

Sourced by ZipRecruiter

Infojini Consulting is a full service IT consulting, services, and staffing firm with offices in Linthicum Heights ,Maryland, Washington, DC and Mumbai, India. Infojini Consulting is recognized as one of the fastest growing IT services and software development Companies. With a partnership of all major technology vendors, Infojini Consulting has built a strong Government and commercial customer base including fortune 100 companies and most state and federal agencies such as State of North Carolina, State of South Carolina, State of Maryland, State of California, State of Pennsylvania, State of Virginia, State of Washington and many others.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Columbia, MD, US

Year founded

2006

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