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Helpdesk Jobs in Rosedale, MD (NOW HIRING)

USM

Helpdesk Analyst

Baltimore, MD · On-site

$20.25 - $27.75/hr

Helpdesk Analyst Location: Baltimore, MD, 21117 Duration: 1+ year * Prefer Tier 1 Help Desk experience using MS tools (MS Word, Excel, PowerPoint, and Project) and MicroStrategy, Remedy and Quality ...

Apple Valley Waste

Helper

Baltimore, MD · On-site

$15 - $18.25/hr

As a Trash Helper at AVW, you will work closely with the truck driver to assist with picking up and disposing of trash and recyclables from various locations. You will be responsible for safely ...

Casella Waste Systems, Inc.

Helper

Street, MD · On-site

$14.25 - $17.25/hr

Overview The Helper performs duties and operations to assist driver's complete customer routes with a focus on providing exceptional customer service and adhering to all health and safety protocols.

Casella Waste Systems, Inc.

Helper

Street, MD · On-site

$14.25 - $17.25/hr

Position Summary The Helper performs duties and operations to assist driver's complete customer routes with a focus on providing exceptional customer service and adhering to all health and safety ...

Casella Waste Systems, Inc.

Helper

Street, MD

$14.25 - $17.25/hr

The Helper performs duties and operations to assist driver's complete customer routes with a focus on providing exceptional customer service and adhering to all health and safety protocols. * Loads ...

Casella Waste Systems, Inc.

Helper

Street, MD

$14.25 - $17.25/hr

Position Summary The Helper performs duties and operations to assist driver's complete customer routes with a focus on providing exceptional customer service and adhering to all health and safety ...

Casella Waste Systems, Inc.

Helper

Street, MD

$14.25 - $17.25/hr

Position Summary The Helper performs duties and operations to assist driver's complete customer routes with a focus on providing exceptional customer service and adhering to all health and safety ...

Atlas Services Inc

Carpenter Helper

Baltimore, MD · On-site

$17.25 - $21.75/hr

CARPENTER HELPER Atlas Services, Inc. is a growing general contracting company with a great reputation. We are seeking a full time, carpenters helper, for high-end construction and remodeling ...

Atlas Services Inc

Carpenter Helper

Baltimore, MD · On-site

$17.25 - $21.75/hr

CARPENTER HELPER Atlas Services, Inc. is a growing general contracting company with a great reputation. We are seeking a full time, carpenters helper, for high-end construction and remodeling ...

Carroll Water

Helper / Laborer

Cockeysville, MD · On-site

$18 - $24/hr

Helper Pay : $18-24/hr Schedule: Full-time position Build a Hands-On Career Outdoors Are you looking for a physically active, outdoor career where you can learn a skilled trade and grow with a stable ...

WM T Burnett Foam LLC

Machine Helper

Jessup, MD · On-site

$17.13 - $19.08/hr

Our polyurethane foam manufacturing facility located in Jessup, MD is currently hiring for a Machine Helper. Requirements: Job Requirements: * Ensure all safety requirements are followed * Ensure all ...

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All JobsHelpdesk JobsHelpdesk Jobs in Rosedale, MD

Helpdesk information

See Rosedale, MD salary details

$12

$22

$32

How much do helpdesk jobs pay per hour?

As of Jun 15, 2026, the average hourly pay for helpdesk in Rosedale, MD is $22.20, according to ZipRecruiter salary data. Most workers in this role earn between $18.46 and $24.90 per hour, depending on experience, location, and employer.

Which IT job is the highest paid?

In the IT field, roles such as IT Director, Solutions Architect, and Cloud Engineer tend to be among the highest paid, often earning six-figure salaries. These positions typically require advanced skills, certifications, and extensive experience in areas like cybersecurity, cloud computing, or enterprise infrastructure.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine helpdesk tasks such as password resets and troubleshooting common issues, allowing helpdesk professionals to focus on more complex problems. However, AI does not fully replace helpdesk roles, as human oversight, customer service skills, and problem-solving abilities remain essential in IT support. Helpdesk jobs continue to evolve with technology, requiring knowledge of AI tools and technical expertise.

What does a helpdesk job do?

A helpdesk job involves providing technical support and assistance to users experiencing hardware, software, or network issues. Helpdesk technicians troubleshoot problems, offer solutions, and may use tools like ticketing systems to track and resolve user requests, often working in a customer service-oriented environment.

Is IT helpdesk a remote job?

IT helpdesk roles can be performed remotely, especially with the use of remote support tools and communication platforms. Many companies offer remote helpdesk positions, but some may require on-site presence for hardware repairs or in-person support. The availability of remote work depends on the employer and specific job requirements.

What are the key skills and qualifications needed to thrive as a Helpdesk professional, and why are they important?

To thrive as a Helpdesk professional, you need a strong understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant IT certification such as CompTIA A+. Familiarity with ticketing systems like ServiceNow or Zendesk and remote support tools is typically required. Excellent communication, patience, and problem-solving abilities are vital soft skills for effective user support. These skills ensure timely resolution of technical issues and high user satisfaction, which are critical for maintaining business productivity.

What are some common challenges faced by Helpdesk professionals and how can they be overcome?

Helpdesk professionals often encounter challenges such as managing high volumes of support requests, troubleshooting a wide range of technical issues, and communicating complex information to users with varying technical backgrounds. To overcome these challenges, it’s important to prioritize tasks effectively, maintain clear documentation, and develop strong communication skills. Collaborating closely with team members and utilizing knowledge bases can also help resolve issues more efficiently and provide consistent support to end users.

What are helpdesk jobs?

Helpdesk jobs involve providing technical support and assistance to users who are experiencing issues with computer systems, software, or hardware. Helpdesk professionals typically troubleshoot problems, answer queries, and guide users through solutions either in person, over the phone, or via email and chat. They play a crucial role in maintaining the productivity of an organization by ensuring that technical issues are resolved swiftly and efficiently.

What is the difference between Helpdesk vs Technical Support Specialist?

AspectHelpdeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentHelpdesk staff usually work in an office or call center setting, providing remote or on-site supportTechnical Support Specialists may work in call centers, on-site, or remotely, often handling more complex issues
Employer & Industry UsageCommon in IT, customer service, and tech companies for general user supportFound in IT firms, software companies, and hardware providers, focusing on technical problem resolution

Helpdesk and Technical Support Specialist roles share similar credentials and work environments, but Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support, with Helpdesk staff serving as the first point of contact and Technical Support Specialists providing in-depth technical assistance.

What job categories do people searching Helpdesk jobs in Rosedale, MD look for? The top searched job categories for Helpdesk jobs in Rosedale, MD are:
What cities near Rosedale, MD are hiring for Helpdesk jobs? Cities near Rosedale, MD with the most Helpdesk job openings:
Helpdesk jobs near you
Infographic showing various Helpdesk job openings in Rosedale, MD as of June 2026, with employment types broken down into 82% Full Time, 14% Part Time, 2% Temporary, and 2% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $46,186 per year, or $22.2 per hour.
Helpdesk Analyst

Helpdesk Analyst

USM

Baltimore, MD • On-site

$20.25 - $27.75/hr

Contractor

Posted 12 days ago

Job description

Company Description

USM Business Systems Inc. is a quickly developing worldwide System Integrator, Software and Product Development, IT Outsourcing and Technology assistance supplier headquartered in Chantilly, VA. We offer world-class ability in giving most astounding quality and administrations through industry best practices planned to convey remarkable worth to our customers. 

Utilizing our industry knowledge, administration service offering expertise and innovation abilities, we distinguish new business and innovation slants and create answers for help customers around the globe, giving top of the line solid and practical IT benefits which are cost effective services. 

Established in 1999, the organization has corner qualities in building and dealing with a Business Oriented IT environment with rich involvement in technology innovation, ERP and CRM counselling, Product Engineering, Business Intelligence, Data Management, SOA, BPM, Data Warehousing, SharePoint Consulting and IT Infrastructure. Our other offerings include modified solutions and administrations in ERP, CRM, Enterprise architecture, offshore advisory services and e-commerce. 

USM, a US ensured Minority Business Enterprise (MBE) is perceived as one of the fastest developing IT Systems Integrator in the Washington, DC zone. Most as of late, USM was positioned #9 on the rundown of the Top administrations organizations in the DC Metro Area - Washington Business Journal (2011). We are a project-driven firm that reliably meets the IT needs of our State and Government customers through development and business keenness.

Job Description

Position: Helpdesk Analyst

Location: Baltimore, MD, 21117

Duration: 1+ year

Job description:

  • Prefer Tier 1 Help Desk experience using MS tools (MS Word, Excel, PowerPoint, and Project) and MicroStrategy, Remedy and Quality Center experience in a data warehouse environment.
  • General Experience: None required, 2 years relevant experience preferred
  • Education: Bachelor of Science in related field or equivalent years of experience
  • Captures user requirements to create reports using SQL or business intelligence applications.
  • Designs, developes and tests, and delivers quality reports.
  • Serves as primary point of contact for all users in a help desk environment.
  • Generates user notification, provides ticket status updates monitors the timely resolution of customer requests/issues and develops monthly trending reports.
  • Monitors daily production of data file loads.
  • Performs data quality analysis and identifies approaches for improving data quality.
  • Supports project personal in resolving complex problems.
Qualifications

Position: Helpdesk Analyst

Location: Baltimore, MD, 21117

Duration: 1+ year

Job description:

  • Prefer Tier 1 Help Desk experience using MS tools (MS Word, Excel, PowerPoint, and Project) and MicroStrategy, Remedy and Quality Center experience in a data warehouse environment.
  • General Experience: None required, 2 years relevant experience preferred
  • Education: Bachelor of Science in related field or equivalent years of experience
  • Captures user requirements to create reports using SQL or business intelligence applications.
  • Designs, developes and tests, and delivers quality reports.
  • Serves as primary point of contact for all users in a help desk environment.
  • Generates user notification, provides ticket status updates monitors the timely resolution of customer requests/issues and develops monthly trending reports.
  • Monitors daily production of data file loads.
  • Performs data quality analysis and identifies approaches for improving data quality.
  • Supports project personal in resolving complex problems.
Additional Information

If my requirement matches your resume, then please do reply on my email id ksudheer(at)usmsystems(dot)com and contact no is 703-831-3101.

Apply