ZipRecruiter

Log In

2

Entry Level It Help Desk Jobs in Rosedale, MD (NOW HIRING)

Survice

IT Helpdesk Specialist

Belcamp, MD · On-site

$20 - $25/hr

Work on our corporate internal help desk frontline to classify, troubleshoot, resolve, and/or ... Minimum Qualifications of IT Helpdesk Specialist This is an Entry Level position - A Security ...

Dixon

Help Desk Support Specialist

Chestertown, MD

$45K - $65K/yr

Previous direct experience in an IT role is strongly preferred. * 2-4 years of experience in an IT Help Desk or Technical Support role (Level 2 experience preferred). * Strong working knowledge of ...

MileOne Autogroup

Help Desk Technician

Baltimore, MD · On-site

$20/hr

... IT field. Candidates will have a proven record of promoting customer service and previous IT ... Help Desk Technician Duties and Responsibilities * Take customer calls and provide accurate ...

Leisnoi Incorporated

Help Desk Technician

Baltimore, MD · On-site

$21/hr

Job Title Help Desk Technician Education N/A Location Baltimore, MD - Baltimore, MD US (Primary) Durham, NC 27701 US Career Level Experienced (Non-Manager) Category Information Technology Salary ...

Integrated Resources INC

Help Desk Technician

Columbia, MD · On-site

$19.75 - $26.75/hr

Information Technology (IT), Clinical Research, Rehabilitation Therapy and Nursing. Position: Help Desk Technician Location: Columbia, MD Duration: 3 months to hire Responsibilities : Provide First ...

Quevera

Help Desk Specialist

Odenton, MD · On-site

... outage information to co-workers and customers. • Provide tier 1 response to customer service ... Four (4) years demonstrated Help Desk experience with an Associate's degree. • In lieu of ...

next page

Showing results 1-20

All JobsIt Help Desk JobsEntry Level It Help Desk JobsEntry Level It Help Desk Jobs in Rosedale, MD

Entry Level It Help Desk information

See Rosedale, MD salary details

$12

$22

$32

How much do entry level it help desk jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for entry level it help desk in Rosedale, MD is $22.20, according to ZipRecruiter salary data. Most workers in this role earn between $18.46 and $24.90 per hour, depending on experience, location, and employer.

What is an entry level IT help desk job?

Entry level IT help desk jobs are positions where individuals provide technical support and assistance to users experiencing computer or network issues. These roles typically involve troubleshooting hardware and software problems, answering technical questions, and escalating complex issues to higher-level support staff. Entry level IT help desk technicians often work in call centers, corporate offices, or remotely, and they serve as the first point of contact for IT-related inquiries. The role is ideal for those starting their careers in information technology and provides valuable experience in customer service and technical problem-solving.

What skills and qualifications are needed for an entry level IT help desk professional?

To thrive as an Entry Level IT Help Desk professional, you need a basic understanding of computer systems, troubleshooting skills, and a relevant certification such as CompTIA A+ or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and Microsoft Office Suite is commonly required. Strong communication, patience, and problem-solving abilities help you assist users effectively and manage multiple requests. These skills and qualities are crucial for ensuring efficient technical support and high user satisfaction in IT environments.

What are common challenges faced by entry level IT help desk professionals, and how can they be addressed?

Entry level IT Help Desk professionals often encounter challenges such as managing a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To address these challenges, it's important to develop strong problem-solving skills, actively seek guidance from more experienced team members, and continually expand your technical knowledge through training and hands-on experience. Additionally, improving your customer service skills will help you explain solutions clearly and build positive relationships with users.

What is the difference between Entry Level It Help Desk vs Help Desk Technician?

AspectEntry Level It Help DeskHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, Network+ (preferred)
Work EnvironmentHelp desk support, remote or on-site, basic troubleshootingTechnical support, troubleshooting hardware/software issues
Employer UsageIT departments, MSPs, corporate supportIT support teams, service providers, corporate environments

Both roles involve providing technical support and troubleshooting, often requiring similar certifications like CompTIA A+. The main difference is that 'Help Desk Technician' may imply a slightly more experienced or specialized position, but both are entry-level roles focused on assisting users with IT issues in similar environments.

Can you do an entry level IT help desk with no experience?

Entry level IT Help Desk positions often do not require prior experience and focus on basic technical skills, customer service, and problem-solving abilities. Candidates typically need familiarity with operating systems, troubleshooting tools, and may benefit from certifications like CompTIA A+; on-the-job training is common. Having some technical knowledge or related coursework can improve chances of securing such roles.

How to get started in an entry level IT help desk?

To start as an entry-level IT help desk technician, gain foundational knowledge of computer hardware, software, and networking through online courses or certifications like CompTIA A+. Develop strong communication and problem-solving skills, and seek internships or entry-level positions to gain practical experience in troubleshooting and customer support environments.

What job categories do people searching Entry Level It Help Desk jobs in Rosedale, MD look for?

The top searched job categories for Entry Level It Help Desk jobs in Rosedale, MD are:

What cities near Rosedale, MD are hiring for Entry Level It Help Desk jobs?

Cities near Rosedale, MD with the most Entry Level It Help Desk job openings:

Entry Level It Help Desk jobs near you
Infographic showing various Entry Level It Help Desk job openings in Rosedale, MD as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 83% Physical, 1% Hybrid, and 16% Remote job distribution, with an average salary of $46,186 per year, or $22.2 per hour.

IT Helpdesk Specialist

Belcamp, MD • On-site

Survice
See more jobs at Surviceexternal

$20 - $25/hr

Part-time

Retirement, PTO

This job post has expired 2 days ago. Applications are no longer accepted.

Key responsibilities

  • Work on the corporate internal help desk to classify, troubleshoot, resolve, and escalate support issues.

  • Respond to IT support requests in-person and over the phone, performing troubleshooting steps and documenting resolutions.

  • Assist with configuration, shipping, receiving, organization, and inventory of IT equipment.

Job description

Join Us in Making a Difference in the Lives of Those Defending Our Nation!

Why SURVICE?

Come join the SURVICE Engineering mission to protect, enhance, and enable those who defend the United States. Since 1981, we have supported the DoD community, as well as Homeland Security, advanced technologies, environmental, and commercial markets. Our employees have backgrounds in engineering, physics, mathematics, chemistry, computer science, acquisition, technical writing, training, and other technical and administrative fields. And many of our personnel have DoD and/or operational military experience. If you're looking for a challenging and rewarding career with a leading organization, come see what we can offer you!

Position

IT Helpdesk Specialist

*Please Note This is a Part-Time Position*

  • Location: Belcamp, MD
  • Security Clearance: No Clearance Required- U.S. citizenship required
  • Salary: $20/HR - $25/HR Depending on Experience and Education
  • Travel: 0%
  • Benefits: SURVICE Engineering offers a total rewards package to include competitive salaries, merit bonuses, comprehensive insurance options, paid time off, 401(k) with company match, flexible spending, tuition reimbursement.

Position Summary

SURVICE Engineering is currently seeking a IT Helpdesk Specialist to support our Corporate IT Department. You will accelerate your career and become an integral team member within the defense community.

Primary Duties and Responsibilities of IT Helpdesk Specialist

  • Work on our corporate internal help desk frontline to classify, troubleshoot, resolve, and/or escalate support issues to the appropriate teams/technicians.

  • Respond to IT support requests in-person and over the phone with troubleshooting steps, including tracing cables, rebooting hardware appliances, installing and configurating peripherals, and researching errors and problems.

  • Meet and exceed help desk service level agreements (SLAs) prioritizing employee productivity.

  • Provide thorough documentation of troubleshooting steps completed and results to ticket resolution or for escalation.

  • Configuration, shipping, receiving, organization, and inventory of IT equipment.

  • Provide guidance to employees to prevent future problems.

  • Assist with IT projects and initiatives as assigned.

Minimum Qualifications of IT Helpdesk Specialist 
This is an Entry Level position - A Security + Certification and some technical education are preferred. Candidates are not required to possess all qualifications to apply. 

Desired Experience

  • An inclination toward working with various technological equipment and software. Special consideration will be given to candidates who are able to demonstrate through work or personal experience their interest and ability in resolving computer problems, i.e., building your own computer, fixing computer problems for family members, holding other entry level IT jobs, etc. CompTIA A+, Microsoft Certified Professional, or other entry-level IT certifications are a plus.
  • Ability to work in a fast-paced environment, managing competing priorities and handling high call volumes.
  • Comfortable assisting users of all experience levels. 
  • A team-focused mentality and attitude, able to work effectively with a diverse team with multiple skill sets on common goals.
  • Willingness to learn new skills, technologies, methodologies, procedures, and to assist the team and department adapt in an aggressive-growth, multi-project environment.
  • Strong written and verbal communication, service, and support skills.
  • Emotional intelligence, able to relate to difficult and frustrating situations with empathy and patience.
  • Experience with Microsoft Windows and Microsoft Office products.
  • Strong organizational, attention to detail, problem-solving, and troubleshooting skills.
  • Ability to work in-office five days a week.

About Us

SURVICE Engineering is a nationally recognized, single-source engineering service provider for Government and Industry organizations involved in all phases of the systems engineering process. Our employees are our most valuable asset, and they are proud to have supported the development, testing, analysis, and modeling and simulation (M&S) of many of the major U.S. air, land, and sea combat systems in the field today. They have also contributed their expertise to other vital national defense programs and technologies that involve survivability, cybersecurity, information technology/management, software engineering, unmanned aerial systems (UASs), and metrology/reverse engineering.


SURVICE Engineering is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. VEVRAA Federal Contractor.

Apply