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Entry Level It Help Desk Jobs in Rosedale, MD (NOW HIRING)

USM

Help Desk Analyst Tier 1

Baltimore, MD · On-site

$20.25 - $27.75/hr

... IT turnkey solutions, IT staffing solutions, and Talent management insights, enabling you to ... Serves as primary point of contact for all users in a help desk environment. * Generates user ...

TEKsystems

Help Desk Specialist

Baltimore, MD

$20 - $23/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As an industry leader in Full-Stack Technology Services, Talent Services, and real-world ... identity, genetic information or any characteristic protected by law. About TEKsystems and ...

TEKsystems c/o Allegis Group

Help Desk Specialist

Baltimore, MD · On-site

$20 - $23/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Comfort with technology; especially registers, Windows-based systems, printers, and basic networks ... identity, genetic information or any characteristic protected by law. About TEKsystems and ...

USM

Helpdesk Analyst

Baltimore, MD

$20.25 - $27.75/hr

... IT Outsourcing and Technology assistance supplier headquartered in Chantilly, VA. We offer world ... Prefer Tier 1 Help Desk experience using MS tools (MS Word, Excel, PowerPoint, and Project) and ...

Kaizen Approach, Inc

Help Desk Specialist (Tier 2)

Linthicum, MD · On-site

$85K - $109K/yr

  • Medical

  • Retirement

  • PTO

Must have three (3) years of experience providing Tier 2, Help Desk, IT Services, or enterprise-level technical support on programs and contracts of similar scope, type, and complexity. * Must have a ...

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All JobsIt Help Desk JobsEntry Level It Help Desk JobsEntry Level It Help Desk Jobs in Rosedale, MD

Entry Level It Help Desk information

See Rosedale, MD salary details

$12

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$32

How much do entry level it help desk jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for entry level it help desk in Rosedale, MD is $22.20, according to ZipRecruiter salary data. Most workers in this role earn between $18.46 and $24.90 per hour, depending on experience, location, and employer.

What is an entry level IT help desk job?

Entry level IT help desk jobs are positions where individuals provide technical support and assistance to users experiencing computer or network issues. These roles typically involve troubleshooting hardware and software problems, answering technical questions, and escalating complex issues to higher-level support staff. Entry level IT help desk technicians often work in call centers, corporate offices, or remotely, and they serve as the first point of contact for IT-related inquiries. The role is ideal for those starting their careers in information technology and provides valuable experience in customer service and technical problem-solving.

What skills and qualifications are needed for an entry level IT help desk professional?

To thrive as an Entry Level IT Help Desk professional, you need a basic understanding of computer systems, troubleshooting skills, and a relevant certification such as CompTIA A+ or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and Microsoft Office Suite is commonly required. Strong communication, patience, and problem-solving abilities help you assist users effectively and manage multiple requests. These skills and qualities are crucial for ensuring efficient technical support and high user satisfaction in IT environments.

What are common challenges faced by entry level IT help desk professionals, and how can they be addressed?

Entry level IT Help Desk professionals often encounter challenges such as managing a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To address these challenges, it's important to develop strong problem-solving skills, actively seek guidance from more experienced team members, and continually expand your technical knowledge through training and hands-on experience. Additionally, improving your customer service skills will help you explain solutions clearly and build positive relationships with users.

What is the difference between Entry Level It Help Desk vs Help Desk Technician?

AspectEntry Level It Help DeskHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, Network+ (preferred)
Work EnvironmentHelp desk support, remote or on-site, basic troubleshootingTechnical support, troubleshooting hardware/software issues
Employer UsageIT departments, MSPs, corporate supportIT support teams, service providers, corporate environments

Both roles involve providing technical support and troubleshooting, often requiring similar certifications like CompTIA A+. The main difference is that 'Help Desk Technician' may imply a slightly more experienced or specialized position, but both are entry-level roles focused on assisting users with IT issues in similar environments.

Can you do an entry level IT help desk with no experience?

Entry level IT Help Desk positions often do not require prior experience and focus on basic technical skills, customer service, and problem-solving abilities. Candidates typically need familiarity with operating systems, troubleshooting tools, and may benefit from certifications like CompTIA A+; on-the-job training is common. Having some technical knowledge or related coursework can improve chances of securing such roles.

How to get started in an entry level IT help desk?

To start as an entry-level IT help desk technician, gain foundational knowledge of computer hardware, software, and networking through online courses or certifications like CompTIA A+. Develop strong communication and problem-solving skills, and seek internships or entry-level positions to gain practical experience in troubleshooting and customer support environments.

What job categories do people searching Entry Level It Help Desk jobs in Rosedale, MD look for?

The top searched job categories for Entry Level It Help Desk jobs in Rosedale, MD are:

What cities near Rosedale, MD are hiring for Entry Level It Help Desk jobs?

Cities near Rosedale, MD with the most Entry Level It Help Desk job openings:

Entry Level It Help Desk jobs near you
Infographic showing various Entry Level It Help Desk job openings in Rosedale, MD as of August 2026, with employment types broken down into 100% Full Time. Highlights an 88% In-person, and 12% Remote job distribution, with an average salary of $46,186 per year, or $22.2 per hour.

Help Desk Specialist (TS/SCI w/ poly) - Fort Meade, MD

Veteran Jobs - 2023 Mar 01 - Veterans Resources

Fort George G Meade, MD • On-site

$72K - $149K/yr

Full-time

Re-posted yesterday

Job description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is On-Site
Help Desk Specialist - Fort Meade, MD
Time Type: Full time
Minimum Clearance Required to Start: TS/SCI with Polygraph
The Opportunity:
CACI is seeking a Tier 1 Help Desk Specialist to join our team in Fort Meade, MD. This position under general supervision, assists users with government databases, software, and systems.
Responsibilities:
This role is for an IT specialist in support of Tier 1 operations for a large, complex government enterprise environment. The overall objective of the work is to perform first contact resolution of Help Desk calls/tickets that relate to software issues. Primary focus is on creation of properly documented tickets for issues received to include timely, accurate and detailed communication until resolution. Secondary focus is on assisting customers by utilizing technical knowledge and the ability to triage and remedy issues on a first call resolution. Candidates will be required to work an 8-hour shift from the Fort Meade location during core hours of 6:00am - 4:00pm.
Support responsibilities and requirements include:
  • Use troubleshooting or problem isolation techniques to expedite and facilitate the identification and resolution of reported issues and requests.
  • Leverage technical background to guide troubleshooting and incident management for support,
  • Demonstrate sound customer service and telephone/ticket etiquette in responding to customer calls or inquiries.
  • Demonstrate strong attention to detail, problem solving, and a desire to provide outstanding customer support.
  • Willingness to quickly respond and achieve management requirements

Qualifications:
Required:
  • Active TS/SCI Fullscope poly.
  • Familiarity with common operating systems (Windows, Linux).
  • Strong problem-solving and analytical skills.
  • Excellent communication and customer service abilities.
  • Ability to work in a fast-paced environment and manage multiple priorities.

Desired:
  • Prior help Desk experience (1-2 years)
  • Prior IT support experience (1-2 years)
  • Bachelor's degree in a technical discipline from an accredited college or university.

The proposed salary range for this position is:
$72,700 - $149,200
 

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