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Entry Level It Help Desk Jobs in Rosedale, MD (NOW HIRING)

MileOne Autogroup

Help Desk Technician

Baltimore, MD · On-site

$18 - $20/hr

... IT field. Candidates will have a proven record of promoting customer service and previous IT ... Help Desk Technician Duties and Responsibilities * Take customer calls and provide accurate ...

Leisnoi Incorporated

Help Desk Technician

Baltimore, MD · On-site

$21/hr

Job Title Help Desk Technician Education N/A Location Baltimore, MD - Baltimore, MD US (Primary) Durham, NC 27701 US Career Level Experienced (Non-Manager) Category Information Technology Salary ...

Integrated Resources INC

Help Desk Technician

Columbia, MD

$19.75 - $26.75/hr

Information Technology (IT), Clinical Research, Rehabilitation Therapy and Nursing. Position: Help Desk Technician Location: Columbia, MD Duration: 3 months to hire Responsibilities : Provide First ...

USM

Help Desk Analyst Tier 1

Baltimore, MD · On-site

$20.25 - $27.75/hr

... IT turnkey solutions, IT staffing solutions, and Talent management insights, enabling you to ... Serves as primary point of contact for all users in a help desk environment. * Generates user ...

USM

Helpdesk Analyst

Baltimore, MD · On-site

$20.25 - $27.75/hr

... IT Outsourcing and Technology assistance supplier headquartered in Chantilly, VA. We offer world ... Prefer Tier 1 Help Desk experience using MS tools (MS Word, Excel, PowerPoint, and Project) and ...

Serigor Inc

Service Desk Analyst (Hybrid)

Baltimore, MD

$20.25 - $27.75/hr

Fulltime The Client is seeking an IT Service Desk technician to serve as the first point of contact for customers seeking technical assistance via remote support technologies. The Help Desk Tech will ...

Serigor, Inc.

Service Desk Analyst (Hybrid)

Baltimore, MD · On-site

$20.25 - $27.75/hr

Fulltime The Client is seeking an IT Service Desk technician to serve as the first point of contact for customers seeking technical assistance via remote support technologies. The Help Desk Tech will ...

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All JobsEntry Level It Help Desk JobsEntry Level It Help Desk Jobs in Rosedale, MD

Entry Level It Help Desk information

See Rosedale, MD salary details

$12

$22

$32

How much do entry level it help desk jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for entry level it help desk in Rosedale, MD is $22.20, according to ZipRecruiter salary data. Most workers in this role earn between $18.46 and $24.90 per hour, depending on experience, location, and employer.

What are entry level IT help desk jobs?

Entry level IT help desk jobs are positions where individuals provide technical support and assistance to users experiencing computer or network issues. These roles typically involve troubleshooting hardware and software problems, answering technical questions, and escalating complex issues to higher-level support staff. Entry level IT help desk technicians often work in call centers, corporate offices, or remotely, and they serve as the first point of contact for IT-related inquiries. The role is ideal for those starting their careers in information technology and provides valuable experience in customer service and technical problem-solving.

What is the difference between Entry Level It Help Desk vs Help Desk Technician?

AspectEntry Level It Help DeskHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, Network+ (preferred)
Work EnvironmentHelp desk support, remote or on-site, basic troubleshootingTechnical support, troubleshooting hardware/software issues
Employer UsageIT departments, MSPs, corporate supportIT support teams, service providers, corporate environments

Both roles involve providing technical support and troubleshooting, often requiring similar certifications like CompTIA A+. The main difference is that 'Help Desk Technician' may imply a slightly more experienced or specialized position, but both are entry-level roles focused on assisting users with IT issues in similar environments.

What are the key skills and qualifications needed to thrive as an Entry Level IT Help Desk professional, and why are they important?

To thrive as an Entry Level IT Help Desk professional, you need a basic understanding of computer systems, troubleshooting skills, and a relevant certification such as CompTIA A+ or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and Microsoft Office Suite is commonly required. Strong communication, patience, and problem-solving abilities help you assist users effectively and manage multiple requests. These skills and qualities are crucial for ensuring efficient technical support and high user satisfaction in IT environments.

What jobs make 5000 a week without a degree?

Entry-level IT help desk roles typically do not pay $5,000 a week without experience or advanced certifications. High-paying jobs that can reach this level often require specialized skills, certifications, or experience in fields like sales, real estate, or entrepreneurship, rather than entry-level IT positions. Most roles paying this much weekly income generally involve significant responsibility or commission-based earnings.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine help desk tasks such as password resets and troubleshooting, but it does not fully replace entry-level IT help desk roles. Help desk technicians are still needed to handle complex issues, provide personalized support, and manage AI tools, making human skills essential in the field.

What is the easiest entry-level IT job?

An entry-level IT help desk technician is often considered one of the easiest IT jobs to start with, as it requires basic technical skills, customer service abilities, and knowledge of operating systems and troubleshooting tools. It typically involves providing support for hardware, software, and network issues, and may require certifications like CompTIA A+ to improve job prospects.

Can I get a helpdesk job with no experience?

Entry level IT Help Desk positions often do not require prior professional experience, but having basic knowledge of computer hardware, operating systems, and troubleshooting skills can improve your chances. Certifications like CompTIA A+ can also help demonstrate your readiness for the role. Employers may provide on-the-job training for candidates with a strong interest in IT and good communication skills.

What are some common challenges faced by entry level IT Help Desk professionals, and how can they be addressed?

Entry level IT Help Desk professionals often encounter challenges such as managing a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To address these challenges, it's important to develop strong problem-solving skills, actively seek guidance from more experienced team members, and continually expand your technical knowledge through training and hands-on experience. Additionally, improving your customer service skills will help you explain solutions clearly and build positive relationships with users.
What job categories do people searching Entry Level It Help Desk jobs in Rosedale, MD look for? The top searched job categories for Entry Level It Help Desk jobs in Rosedale, MD are:
What cities near Rosedale, MD are hiring for Entry Level It Help Desk jobs? Cities near Rosedale, MD with the most Entry Level It Help Desk job openings:
Entry Level It Help Desk jobs near you
Infographic showing various Entry Level It Help Desk job openings in Rosedale, MD as of June 2026, with employment types broken down into 2% As Needed, 58% Full Time, 37% Part Time, and 3% Temporary. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $46,186 per year, or $22.2 per hour.

Help Desk Analyst

Data Computer Corp America

Ellicott City, MD

$20.50 - $28/hr

Other

Medical, Life, Retirement, PTO

Posted 12 days ago

Job description

DCCA is a veteran-owned IT business specializing in providing innovative solutions to a variety of government agencies and commercial enterprises since 1982.  DCCA is proud to offer career growth opportunities and a competitive compensation and benefits package.  Visit our website at: 

Help Desk Analyst

Candidate must have or be willing to obtain a Public Trust Clearance.

For over 40 years, DCCA has provided a broad range of IT services to government agencies and commercial enterprises, helping them to feel confident in their IT infrastructure. With DCCA, these organizations can be confident in the flexibility and skill of their IT partners, allowing them to upgrade their technology quickly and efficiently. Better yet, thanks to DCCA’s successful track record, clients can rest assured knowing DCCA can tackle any problem with ease, allowing them to focus on the work that matters.

Internally, DCCA prides itself on a culture built on integrity and inclusivity, allowing its employees to build lasting skills and relationships. As a veteran-owned business, DCCA knows the importance of recruiting employees with a wide range of backgrounds, allowing for every problem to be approached by a diverse array of perspectives. Join us and be part of a team that has a people-first mentality and a dedication to excellence.

Key Task (Major duties and responsibilities):

·             Help Desk Specialist

·             Provide Tier 1 help desk support by phone and email

·             Provide general technical support

·             Gather call metrics and provide reporting

·             Escalate to Tier 2 or other partners as required

·             Install desktop hardware and software

·             Troubleshoot desktop/laptop issues

·             Provide support to the development, testing, and infrastructure teams as required

·             Scenario-based-scripted support for a password reset, account unlock, and username assistance

·             Provide cross-functional support for corporate desktop tickets 

 

Required Skills:

·             Superior oral and written communication skills, including the ability to lead discussions, work with business teams, and interface with customers

·             Bilingual – Ability to speak and understand Spanish

·             Knowledge of Windows 11 Operating Systems

·             Original and innovative problem-solving skills

·             Exceptional analytical skills and ability to translate concepts to designs

·             Capability to multitask and manage competing priorities

·             Ability to accept input from and provide guidance to design team members and project sponsors

·             Ability to be self-motivated and work independently when needed

·             Willingness to take a service-centered approach to development

Desired Skills;

·        Minimum two years of technical experience 

The proposed salary range for this position in Maryland is 60,000 to 70,000. Final salary will be determined based on various factors. Our comprehensive benefit offerings include healthcare, retirement plan, paid disability and life insurance programs, employee assistance program, paid and unpaid leave programs, education assistance, and wellness initiatives. 

At DCCA, we believe the key to providing our clients with unrivaled services starts with retaining top talent, something we’re able to do through our consistent commitment to building culture and comprehensive benefits.

Competitive Compensation: While salary at DCCA is determined by various factors, we are committed to making sure our salaries reflect the skill and expertise of our employees. In addition, each year we perform an annual salary review ensuring pay is equitable across both the company and industry at large.

Growth Opportunities: DCCA makes it a priority to help you grow and support your career advancement. From upskilling programs to recertification support, to professional development opportunities, we’re here to help you grow your career and create lasting relationships.

Emphasis on Inclusivity: DCCA’s culture emphasizes respect, equity, and opportunity and is supported by an array of business resource groups and other opportunities for connection.

 Empowering Health: DCCA’s benefits which encompass healthcare, paid time off, and flexible 401(k) options encourage you to live a healthy and fulfilling life, both in and outside of work. Learn more about our total benefits package on our .

Mission Focused Work: From the defense industry to health IT management, DCCA allows you to work on innovative projects whose outcomes improve people''s lives and solve today’s IT problems. 

Equal Opportunity Employer, including Disability/Vets

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