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Entry Level It Help Desk Jobs in Rosedale, MD (NOW HIRING)

Cogent People Inc

Help Desk Jr. Analyst

Columbia, MD · On-site

$20 - $27.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Cogent People Inc. is a government consulting and technology services firm supporting mission ... The Help Desk Jr. Analyst also supports documentation of common issues and solutions to improve ...

Trigyn Technologies

Help Desk Analyst Level 1

Baltimore, MD · On-site

$20.25 - $27.75/hr

Trigyn provides IT Staffing, Consulting, Solutions, Systems Integration, Digital Marketing and ... Trigyn's Direct Government Client has an immediate need for Help Desk Analyst who can work onsite ...

Openings & Internships

Help Desk Jr. Analyst

Columbia, MD · On-site

$20 - $27.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Cogent People Inc. is a government consulting and technology services firm supporting mission ... The Help Desk Jr. Analyst also supports documentation of common issues and solutions to improve ...

Cogent People Inc

Help Desk Jr. Analyst

Columbia, MD

$20 - $27.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Cogent People Inc. is a government consulting and technology services firm supporting mission ... The Help Desk Jr. Analyst also supports documentation of common issues and solutions to improve ...

Trigyn Technologies

Help Desk Analyst Level 1

Baltimore, MD · On-site

$20.25 - $27.75/hr

Trigyn provides IT Staffing, Consulting, Solutions, Systems Integration, Digital Marketing and ... Trigyn's Direct Government Client has an immediate need for Help Desk Analyst who can work onsite ...

DecisionPoint | Cortek

Help Desk Support Technician

Baltimore, MD · On-site

$19 - $21/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Help Desk Support Technician will work in a Call Center environment, providing detailed call ... Gather information and follow required diagnostic procedures. * Adhere to the Standard Operating ...

DatamanUSA, LLC

Service Desk Technician

Baltimore, MD · On-site

... Information Technology, Computer Science, or a related field (or equivalent combination of education and experience). *) 1-2 years of customer support, help desk, or technical support experience ...

DatamanUSA, LLC

Service Desk Technician

Baltimore, MD · On-site

... Information Technology, Computer Science, or a related field (or equivalent combination of education and experience). *) 1-2 years of customer support, help desk, or technical support experience ...

kgs

Help Desk Technician

Baltimore, MD · On-site

$19.75 - $26.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Gather information and follow required diagnostic procedures. * Responds to email in a timely ... Candidates supporting this function shall have a minimum of one year Call Center/Helpdesk ...

kgs

Help Desk Technician

Baltimore, MD · On-site

$19.75 - $26.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Gather information and follow required diagnostic procedures. * Responds to email in a timely ... Candidates supporting this function shall have a minimum of one year Call Center/Helpdesk ...

Koniag Government Services

Help Desk Technician

Baltimore, MD · On-site

$19.75 - $26.75/hr

... Gather information and follow required diagnostic procedures. • Responds to email in a timely ... Center/Helpdesk experience • Experience with Windows Operating System workstation/server ...

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All JobsIt Help Desk JobsEntry Level It Help Desk JobsEntry Level It Help Desk Jobs in Rosedale, MD

Entry Level It Help Desk information

See Rosedale, MD salary details

$12

$22

$32

How much do entry level it help desk jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for entry level it help desk in Rosedale, MD is $22.20, according to ZipRecruiter salary data. Most workers in this role earn between $18.46 and $24.90 per hour, depending on experience, location, and employer.

What is an entry level IT help desk job?

Entry level IT help desk jobs are positions where individuals provide technical support and assistance to users experiencing computer or network issues. These roles typically involve troubleshooting hardware and software problems, answering technical questions, and escalating complex issues to higher-level support staff. Entry level IT help desk technicians often work in call centers, corporate offices, or remotely, and they serve as the first point of contact for IT-related inquiries. The role is ideal for those starting their careers in information technology and provides valuable experience in customer service and technical problem-solving.

What skills and qualifications are needed for an entry level IT help desk professional?

To thrive as an Entry Level IT Help Desk professional, you need a basic understanding of computer systems, troubleshooting skills, and a relevant certification such as CompTIA A+ or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and Microsoft Office Suite is commonly required. Strong communication, patience, and problem-solving abilities help you assist users effectively and manage multiple requests. These skills and qualities are crucial for ensuring efficient technical support and high user satisfaction in IT environments.

What are common challenges faced by entry level IT help desk professionals, and how can they be addressed?

Entry level IT Help Desk professionals often encounter challenges such as managing a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To address these challenges, it's important to develop strong problem-solving skills, actively seek guidance from more experienced team members, and continually expand your technical knowledge through training and hands-on experience. Additionally, improving your customer service skills will help you explain solutions clearly and build positive relationships with users.

What is the difference between Entry Level It Help Desk vs Help Desk Technician?

AspectEntry Level It Help DeskHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, Network+ (preferred)
Work EnvironmentHelp desk support, remote or on-site, basic troubleshootingTechnical support, troubleshooting hardware/software issues
Employer UsageIT departments, MSPs, corporate supportIT support teams, service providers, corporate environments

Both roles involve providing technical support and troubleshooting, often requiring similar certifications like CompTIA A+. The main difference is that 'Help Desk Technician' may imply a slightly more experienced or specialized position, but both are entry-level roles focused on assisting users with IT issues in similar environments.

Can you do an entry level IT help desk with no experience?

Entry level IT Help Desk positions often do not require prior experience and focus on basic technical skills, customer service, and problem-solving abilities. Candidates typically need familiarity with operating systems, troubleshooting tools, and may benefit from certifications like CompTIA A+; on-the-job training is common. Having some technical knowledge or related coursework can improve chances of securing such roles.

How to get started in an entry level IT help desk?

To start as an entry-level IT help desk technician, gain foundational knowledge of computer hardware, software, and networking through online courses or certifications like CompTIA A+. Develop strong communication and problem-solving skills, and seek internships or entry-level positions to gain practical experience in troubleshooting and customer support environments.

What job categories do people searching Entry Level It Help Desk jobs in Rosedale, MD look for?

The top searched job categories for Entry Level It Help Desk jobs in Rosedale, MD are:

What cities near Rosedale, MD are hiring for Entry Level It Help Desk jobs?

Cities near Rosedale, MD with the most Entry Level It Help Desk job openings:

Entry Level It Help Desk jobs near you
Infographic showing various Entry Level It Help Desk job openings in Rosedale, MD as of August 2026, with employment types broken down into 100% Full Time. Highlights an 88% In-person, and 12% Remote job distribution, with an average salary of $46,186 per year, or $22.2 per hour.

Help Desk Specialist (Tier 2)

Kaizen Approach, Inc

Linthicum Heights, MD • On-site

Other

Medical, Retirement, PTO

Posted 2 days ago

New

Job description

Description
Kaizen Approach is currently seeking an Help Desk Specialist (Tier 2) to provide technical support and problem resolution for users in a secure, mission-focused environment. In this role, you will diagnose and resolve escalated user access, hardware, software, application, and network issues that require additional troubleshooting beyond Tier 1 support. You will provide technical support for critical learning and training platforms, maintain technical documentation and standard operating procedures, and collaborate with Tier 3 teams to resolve more complex issues. You will also serve as a technical resource to Tier 1 support personnel while delivering responsive, professional customer service in support of critical mission objectives.
Requirements:
  • Must have the ability to diagnose, troubleshoot, and resolve escalated user access, hardware, software, application, and network-related issues.
  • Must possess the ability to independently research technical issues, identify appropriate solutions, and escalate complex problems to Tier 3 teams when necessary.
  • Must have the ability to provide technical support for learning and training platforms, including ELM, Blackboard, VUport, and Questionmark.
  • Must be proficient in supporting Windows operating systems and troubleshooting end-user technical issues in an enterprise environment.
  • Must have the ability to accurately document technical issues, troubleshooting steps, actions taken, and resolutions.
  • Must be capable of developing, maintaining, and updating technical documentation, Standard Operating Procedures (SOPs), knowledge resources, and training materials.
  • Must possess strong analytical, problem-solving, customer service, and written and verbal communication skills, with the ability to serve as a technical resource to Tier 1 support personnel.
  • Must have three (3) years of experience providing Tier 2, Help Desk, IT Services, or enterprise-level technical support on programs and contracts of similar scope, type, and complexity.
  • Must have a high school diploma or GED. A bachelor's degree in a technical discipline from an accredited college or university is preferred.
  • Active TS/SCI clearance with Full Scope Polygraph is required.

Salary Range:
A variety of factors can impact the final salary offered, including, but not limited to, geographic location, Federal Government contract labor categories and wage rates, relevant work experience, specialized skills and competencies, education, and certifications.
About Kaizen Approach
At Kaizen Approach, we truly care about our team, offering flexibility for a balanced life, competitive compensation, and a robust benefits package that supports you and your family. We prioritize well-being with premium healthcare, financial and family support, retirement planning, and ongoing learning. With 4 weeks of PTO, 11 holidays, gifted 401k, profit sharing, and paid training, we are committed to your growth and happiness - both at work and beyond.
Kaizen Approach is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color,

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