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Helpdesk Jobs in Rosedale, MD (NOW HIRING)

Quevera

Help Desk Specialist

Odenton, MD · On-site

Quevera is seeking a Help Desk Specialist to join our team. The role involves providing help desk support and service availability monitoring for collaboration services hosted on a government ...

Helm Point Solutions

Help Desk Specialist

Columbia, MD · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

Help Desk Specialist Ft. Meade Area, MD • Government/Military Clearance Required: TS/SCI with Polygraph Full-Time | Fully Funded | $81K-$85K Secure the Mission. Set the Standard in Cybersecurity.

Quick Servant Co Inc

Install Helper

Columbia, MD · On-site

$18 - $22/hr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

Quick Servant Company, Inc. is a leading provider of HVAC and refrigeration solutions for commercial and industrial clients located in Columbia, MD. We offer top competitive pay, full benefits ...

Quick Servant Co Inc

Install Helper

Baltimore, MD · Remote

$18 - $22/hr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

Quick Servant Company, Inc. is a leading provider of HVAC and refrigeration solutions for commercial and industrial clients located in Columbia, MD. We offer top competitive pay, full benefits ...

Synergy ECP

Help Desk Specialist

Columbia, MD · On-site

Citizenship Help Desk Level 2 Description : Provides 24x7 Help Desk support as defined by first response/Tier 2 support. Provides phone and in-person support to users in the areas of e-mail, LAN/WAN ...

Lighting Maintenance Inc

Electrical Roadway Helper

Harmans, MD · On-site

$17 - $21.75/hr

Roadway Electrical Helper with Lighting Maintenance Inc. (LMI) Looking to jumpstart your career in the electrical trade? Join our Roadway Lighting team! As a teaching electrical contractor, we offer ...

QXO

Delivery Helper

Baltimore, MD · On-site

$23.55/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Overview QXO is a leading distributor and installer of building products serving an $800 billion market. The company's mission is to modernize the building products industry through advanced ...

Amteck, LLC

Electrical Helper - Chester

Glen Burnie, MD

$16.50 - $21.25/hr

  • Retirement

Amteck is currently looking to add Electrical Helpers to our project in Chester, VA. We offer long-term opportunities as well as steady work, benefits and a 401K. We are looking for people who are ...

Integral

Help Desk Manager

Fort George G Meade, MD · On-site

$120K - $135K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Overview The Help Desk Manager supports the Defense Information Systems Agency (DISA), Business Systems Portfolio develop and integrate Agency business systems solutions, which include systems that ...

Helm Point Solutions

Help Desk Specialist

Columbia, MD

  • Medical

  • Dental

  • Vision

  • Retirement

Help Desk Specialist Ft. Meade Area, MD · Government/Military Clearance Required: TS/SCI with Polygraph Full-Time | Fully Funded | $81K-$85K Secure the Mission. Set the Standard in Cybersecurity.

QXO

Delivery Helper

Rosedale, MD · On-site

$23.55/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

QXO is a leading distributor and installer of building products serving an $800 billion market. The company's mission is to modernize the building products industry through advanced technology and a ...

Crash Champions

Painter's Helper

Bel Air, MD

$14.50 - $18/hr

Champions Do More Crash Champions is home to a collection of team members driven by a deeply-rooted purpose and guided by a powerful principle: Here, We Do More. It's the Crash Champions DNA and it ...

Amteck, LLC

Electrician Helper - Shelbyville

Glen Burnie, MD

$16.50 - $21.25/hr

  • Retirement

Amteck is currently looking to add Electrical Helpers to our project in Shelbyville, TN. We offer long-term opportunities as well as steady work, benefits and a 401K. We are looking for people who ...

QXO

Delivery Helper

Baltimore, MD · On-site

$23.55/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

QXO is a leading distributor and installer of building products serving an $800 billion market. The company's mission is to modernize the building products industry through advanced technology and a ...

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All JobsHelpdesk JobsHelpdesk Jobs in Rosedale, MD

Helpdesk information

See Rosedale, MD salary details

$12

$22

$32

How much do helpdesk jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for helpdesk in Rosedale, MD is $22.20, according to ZipRecruiter salary data. Most workers in this role earn between $18.46 and $24.90 per hour, depending on experience, location, and employer.

What is a helpdesk?

Helpdesk jobs involve providing technical support and assistance to users who are experiencing issues with computer systems, software, or hardware. Helpdesk professionals typically troubleshoot problems, answer queries, and guide users through solutions either in person, over the phone, or via email and chat. They play a crucial role in maintaining the productivity of an organization by ensuring that technical issues are resolved swiftly and efficiently.

What are the key skills and qualifications needed to thrive as a helpdesk professional?

To thrive as a Helpdesk professional, you need a strong understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant IT certification such as CompTIA A+. Familiarity with ticketing systems like ServiceNow or Zendesk and remote support tools is typically required. Excellent communication, patience, and problem-solving abilities are vital soft skills for effective user support. These skills ensure timely resolution of technical issues and high user satisfaction, which are critical for maintaining business productivity.

What are some common challenges faced by helpdesk professionals and how can they be overcome?

Helpdesk professionals often encounter challenges such as managing high volumes of support requests, troubleshooting a wide range of technical issues, and communicating complex information to users with varying technical backgrounds. To overcome these challenges, it’s important to prioritize tasks effectively, maintain clear documentation, and develop strong communication skills. Collaborating closely with team members and utilizing knowledge bases can also help resolve issues more efficiently and provide consistent support to end users.

What is the difference between Helpdesk vs Technical Support Specialist?

AspectHelpdeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentHelpdesk staff usually work in an office or call center setting, providing remote or on-site supportTechnical Support Specialists may work in call centers, on-site, or remotely, often handling more complex issues
Employer & Industry UsageCommon in IT, customer service, and tech companies for general user supportFound in IT firms, software companies, and hardware providers, focusing on technical problem resolution

Helpdesk and Technical Support Specialist roles share similar credentials and work environments, but Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support, with Helpdesk staff serving as the first point of contact and Technical Support Specialists providing in-depth technical assistance.

What qualifications do I need for a helpdesk?

Helpdesk positions typically require a high school diploma or equivalent, along with strong communication and problem-solving skills. Technical knowledge of computer hardware, software, and common operating systems is often necessary, and certifications like CompTIA A+ can enhance job prospects.

What job categories do people searching Helpdesk jobs in Rosedale, MD look for?

The top searched job categories for Helpdesk jobs in Rosedale, MD are:

What cities near Rosedale, MD are hiring for Helpdesk jobs?

Cities near Rosedale, MD with the most Helpdesk job openings:

Helpdesk jobs near you
Infographic showing various Helpdesk job openings in Rosedale, MD as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $46,186 per year, or $22.2 per hour.

Help Desk Specialist

Quevera

Odenton, MD • On-site

Full-time

Re-posted 29 days ago

Job description

Job Summary:
Quevera is seeking a Help Desk Specialist to join our team. The role involves providing help desk support and service availability monitoring for collaboration services hosted on a government intranet, ensuring a seamless experience for users. Responsibilities include troubleshooting, documenting service outages, and assisting customers with service-related inquiries.
Responsibilities:
• Rotating Shift work position, 365 days a year, 7 days a week, 24 hours a day.
• Small team providing service availability monitoring and help desk support for internet-like collaboration services hosted on a government intranet for a large and diverse community of users.
• Provide health and status monitoring and taking appropriate measures when a service outage occurs. Utilize SOPs to perform basic troubleshooting steps to identify the problem, then restart service and/or servers to resolve the issue.
• Document and communicate outage information to co-workers and customers.
• Provide tier 1 response to customer service requests received via phone, email, chat, and tickets.
• Document all communications in a ServiceNow ticket system, escalate tickets as needed.
• Provide basic instructions on how to use services to both external and internal customers.
• Troubleshoot customer accounts and users’ ability to logon to the collaboration environment.
Qualifications:
Required:
• MUST have a current TS/SCI Polygraph clearance to apply for role.
• Four (4) years demonstrated Help Desk experience with an Associate's degree.
• In lieu of experience, a Bachelor's Degree may be substituted.
• Compliance with DoD 8570.01-M with a minimum certification of IAT Level I (SEC+; CCNA; A+; Net+)
Company:
Quevera offers consulting and software engineering services. Founded in 2013, the company is headquartered in Columbia, USA, with a team of 51-200 employees. The company is currently Growth Stage.

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