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Helpdesk Jobs in Rosedale, MD (NOW HIRING)

DCCA

Help Desk Analyst

Ellicott City, MD · On-site

$20.50 - $28/hr

They are seeking a Help Desk Analyst to provide Tier 1 support, troubleshoot issues, and assist with various technical tasks. Responsibilities : • Help Desk Specialist • Provide Tier 1 help desk ...

Caliber Collision

Auto Shop Helper

Reisterstown, MD · On-site

$15 - $17.16/hr

The Auto Shop Helper will also follow all guidelines in accordance with Caliber's Standard Operating Procedure and center procedures, which allows teammates to complete repairs in a timely manner.

PrideStaff

Carpenter's Helper

Odenton, MD · On-site

$20/hr

Carpenter Want to work for a company that provides personal touches, professionalism, and a can-do attitude to memorable event spaces? Are you looking for a full-time opportunity with a value-driven ...

Crash Champions

Painter's Helper

Bel Air, MD

$14.50 - $18/hr

Champions Do More Crash Champions is home to a collection of team members driven by a deeply-rooted purpose and guided by a powerful principle: Here, We Do More. It's the Crash Champions DNA and it ...

Amteck, LLC

Electrical Helper - Cincinnati

Glen Burnie, MD · On-site

$16.50 - $21.25/hr

Amteck is currently looking to hire Electrical Helpers for our project near Cincinnati, OH. We offer long-term opportunities as well as steady work, benefits and a 401K. We are looking for people who ...

Caliber Collision

Auto Shop Helper

Reisterstown, MD · On-site

$15 - $17.16/hr

The Auto Shop Helper will also follow all guidelines in accordance with Caliber's Standard Operating Procedure and center procedures, which allows teammates to complete repairs in a timely manner.

TWO MEN AND A TRUCK®

Mover Helper

Columbia, MD

$16 - $25/hr

Mover Opportunities - Join TWO MEN AND A TRUCK ® ! Starting Pay: $16.00/Hour Earn $16-$25+ Per Hour with Bonuses amp; Tips! At TWO MEN AND A TRUCK ® , we hire for attitude and train for skill. If ...

Quick Servant Co Inc

Install Helper

Baltimore, MD · Remote

$18 - $22/hr

Quick Servant Company, Inc. is a leading provider of HVAC and refrigeration solutions for commercial and industrial clients located in Columbia, MD. We offer top competitive pay, full benefits ...

Leisnoi Incorporated

Help Desk Technician

Baltimore, MD · On-site

$21/hr

Job Title Help Desk Technician Education N/A Location Baltimore, MD - Baltimore, MD US (Primary) Durham, NC 27701 US Career Level Experienced (Non-Manager) Category Information Technology Salary ...

Kaizen Approach, Inc

Help Desk Specialist

Linthicum, MD · On-site

$85K - $109K/yr

We are currently looking to hire a Help Desk Specialist to support our very mission-focused customer. In this role you will provide Tier 1 support to end users by utilizing various technical ...

Fred C. Johnson Co.

Be Seen First

Helper (Garage door service)

Jessup, MD · On-site

$17/hr

We are seeking a Helper to join our team. This roles involves helping with installing, repairing, and maintaining garage doors and related hardware, ensuring high-quality workmanship and customer ...

Integrated Resources INC

Help Desk Technician

Columbia, MD

$19.75 - $26.75/hr

Help Desk Technician Location: Columbia, MD Duration: 3 months to hire Responsibilities : Provide First Level technical support to users experiencing operational and systems malfunctions, both ...

Koniag Government Services

Help Desk Technician

Baltimore, MD · On-site

$19.75 - $26.75/hr

HDI Customer Service Representative or an A+ certification • Candidates supporting this function shall have a minimum of one year Call Center/Helpdesk experience • Experience with Windows ...

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All JobsHelpdesk JobsHelpdesk Jobs in Rosedale, MD

Helpdesk information

See Rosedale, MD salary details

$12

$22

$32

How much do helpdesk jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for helpdesk in Rosedale, MD is $22.20, according to ZipRecruiter salary data. Most workers in this role earn between $18.46 and $24.90 per hour, depending on experience, location, and employer.

Which IT job is the highest paid?

In the IT field, roles such as IT Director, Solutions Architect, and Cloud Engineer tend to be among the highest paid, often earning six-figure salaries. These positions typically require advanced skills, certifications, and extensive experience in areas like cybersecurity, cloud computing, or enterprise infrastructure.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine helpdesk tasks such as password resets and troubleshooting common issues, allowing helpdesk professionals to focus on more complex problems. However, AI does not fully replace helpdesk roles, as human oversight, customer service skills, and problem-solving abilities remain essential in IT support. Helpdesk jobs continue to evolve with technology, requiring knowledge of AI tools and technical expertise.

What does a helpdesk job do?

A helpdesk job involves providing technical support and assistance to users experiencing hardware, software, or network issues. Helpdesk technicians troubleshoot problems, offer solutions, and may use tools like ticketing systems to track and resolve user requests, often working in a customer service-oriented environment.

Is IT helpdesk a remote job?

IT helpdesk roles can be performed remotely, especially with the use of remote support tools and communication platforms. Many companies offer remote helpdesk positions, but some may require on-site presence for hardware repairs or in-person support. The availability of remote work depends on the employer and specific job requirements.

What are the key skills and qualifications needed to thrive as a Helpdesk professional, and why are they important?

To thrive as a Helpdesk professional, you need a strong understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant IT certification such as CompTIA A+. Familiarity with ticketing systems like ServiceNow or Zendesk and remote support tools is typically required. Excellent communication, patience, and problem-solving abilities are vital soft skills for effective user support. These skills ensure timely resolution of technical issues and high user satisfaction, which are critical for maintaining business productivity.

What are some common challenges faced by Helpdesk professionals and how can they be overcome?

Helpdesk professionals often encounter challenges such as managing high volumes of support requests, troubleshooting a wide range of technical issues, and communicating complex information to users with varying technical backgrounds. To overcome these challenges, it’s important to prioritize tasks effectively, maintain clear documentation, and develop strong communication skills. Collaborating closely with team members and utilizing knowledge bases can also help resolve issues more efficiently and provide consistent support to end users.

What are helpdesk jobs?

Helpdesk jobs involve providing technical support and assistance to users who are experiencing issues with computer systems, software, or hardware. Helpdesk professionals typically troubleshoot problems, answer queries, and guide users through solutions either in person, over the phone, or via email and chat. They play a crucial role in maintaining the productivity of an organization by ensuring that technical issues are resolved swiftly and efficiently.

What is the difference between Helpdesk vs Technical Support Specialist?

AspectHelpdeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentHelpdesk staff usually work in an office or call center setting, providing remote or on-site supportTechnical Support Specialists may work in call centers, on-site, or remotely, often handling more complex issues
Employer & Industry UsageCommon in IT, customer service, and tech companies for general user supportFound in IT firms, software companies, and hardware providers, focusing on technical problem resolution

Helpdesk and Technical Support Specialist roles share similar credentials and work environments, but Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support, with Helpdesk staff serving as the first point of contact and Technical Support Specialists providing in-depth technical assistance.

What job categories do people searching Helpdesk jobs in Rosedale, MD look for? The top searched job categories for Helpdesk jobs in Rosedale, MD are:
What cities near Rosedale, MD are hiring for Helpdesk jobs? Cities near Rosedale, MD with the most Helpdesk job openings:
Helpdesk jobs near you
Infographic showing various Helpdesk job openings in Rosedale, MD as of June 2026, with employment types broken down into 82% Full Time, 14% Part Time, 2% Temporary, and 2% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $46,186 per year, or $22.2 per hour.
Help Desk Analyst

Help Desk Analyst

DCCA

Ellicott City, MD • On-site

$20.50 - $28/hr

Full-time

Posted 12 days ago

Job description

Job Summary:
DCCA is a veteran-owned IT business specializing in providing innovative solutions to government agencies and commercial enterprises. They are seeking a Help Desk Analyst to provide Tier 1 support, troubleshoot issues, and assist with various technical tasks.
Responsibilities:
• Help Desk Specialist
• Provide Tier 1 help desk support by phone and email
• Provide general technical support
• Gather call metrics and provide reporting
• Escalate to Tier 2 or other partners as required
• Install desktop hardware and software
• Troubleshoot desktop/laptop issues
• Provide support to the development, testing, and infrastructure teams as required
• Scenario-based-scripted support for a password reset, account unlock, and username assistance
• Provide cross-functional support for corporate desktop tickets
Qualifications:
Required:
• Candidate must have or be willing to obtain a Public Trust Clearance.
• Superior oral and written communication skills, including the ability to lead discussions, work with business teams, and interface with customers
• Bilingual – Ability to speak and understand Spanish
• Knowledge of Windows 11 Operating Systems
• Original and innovative problem-solving skills
• Exceptional analytical skills and ability to translate concepts to designs
• Capability to multitask and manage competing priorities
• Ability to accept input from and provide guidance to design team members and project sponsors
• Ability to be self-motivated and work independently when needed
• Willingness to take a service-centered approach to development
Preferred:
• Minimum two years of technical experience
Company:
DCCA provides database, systems development and related information technology services. Founded in 1982, the company is headquartered in Ellicott City, USA, with a team of 201-500 employees. The company is currently Growth Stage.

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