ZipRecruiter

Log In

1

Help Desk Technician I Jobs in Rosedale, MD (NOW HIRING)

MileOne Autogroup

Help Desk Technician

Baltimore, MD · On-site

$18 - $20/hr

MileOne currently has an exciting opportunity for a Help Desk Technician at our corporate headquarters in Towson. SCHEDULE: Monday - Friday This is a fantastic opportunity for an empathetic problem ...

MileOne Autogroup

Help Desk Technician

Baltimore, MD · On-site

$20/hr

MileOne currently has an exciting opportunity for a Help Desk Technician at our corporate headquarters in Towson. SCHEDULE: Monday - Friday COMPENSATION: $20.00/hr This is a fantastic opportunity for ...

New

Leisnoi Incorporated

Help Desk Technician

Baltimore, MD · On-site

$21/hr

Job Title Help Desk Technician Education N/A Location Baltimore, MD - Baltimore, MD US (Primary) Durham, NC 27701 US Career Level Experienced (Non-Manager) Category Information Technology Salary ...

Integrated Resources INC

Help Desk Technician

Columbia, MD · On-site

$19.75 - $26.75/hr

Help Desk Technician Location: Columbia, MD Duration: 3 months to hire Responsibilities : Provide ... and management duties i.e. scheduling, mentoring and training. Assist with documentation ...

kgs

Help Desk Technician

Baltimore, MD · On-site

$19.75 - $26.75/hr

Candidates supporting this function shall have a minimum of one year Call Center/Helpdesk experience. * Experience with Windows Operating System workstation/server, Microsoft Systems Management ...

kgs

Help Desk Technician

Baltimore, MD · On-site

$19.75 - $26.75/hr

Candidates supporting this function shall have a minimum of one year Call Center/Helpdesk experience. * Experience with Windows Operating System workstation/server, Microsoft Systems Management ...

kgs

Help Desk Technician

Baltimore, MD · On-site

$19.75 - $26.75/hr

Candidates supporting this function shall have a minimum of one year Call Center/Helpdesk experience. * Experience with Windows Operating System workstation/server, Microsoft Systems Management ...

Koniag, Inc.

Help Desk Technician

Baltimore, MD · On-site

$19.75 - $26.75/hr

Candidates supporting this function shall have a minimum of one year Call Center/Helpdesk experience. * Experience with Windows Operating System workstation/server, Microsoft Systems Management ...

kgs

Help Desk Technician

Baltimore, MD · On-site

$19.75 - $26.75/hr

Candidates supporting this function shall have a minimum of one year Call Center/Helpdesk experience. * Experience with Windows Operating System workstation/server, Microsoft Systems Management ...

Koniag, Inc.

Help Desk Technician

Baltimore, MD · On-site

$18 - $21/hr

Candidates supporting this function shall have a minimum of one year Call Center/Helpdesk experience. * Experience with Windows Operating System workstation/server, Microsoft Systems Management ...

next page

Showing results 1-20

All JobsHelp Desk Technician I JobsHelp Desk Technician I Jobs in Rosedale, MD

Help Desk Technician I information

See Rosedale, MD salary details

$12

$22

$32

How much do help desk technician i jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for help desk technician i in Rosedale, MD is $22.20, according to ZipRecruiter salary data. Most workers in this role earn between $18.46 and $24.90 per hour, depending on experience, location, and employer.

What is the difference between Help Desk Technician I vs Help Desk Technician II?

AspectHelp Desk Technician IHelp Desk Technician II
CertificationsBasic certifications like CompTIA A+Advanced certifications or more experience
Work EnvironmentEntry-level support, basic troubleshootingMore complex issues, higher responsibility
Employer UsageCommon in IT support teamsOften a step up for experienced technicians

The main difference between Help Desk Technician I and Help Desk Technician II lies in experience and complexity of tasks. Help Desk Technician I typically handles basic support and troubleshooting, while Help Desk Technician II manages more complex issues and requires more experience or certifications. Both roles are essential in IT support teams, with Technician II often serving as a progression from Technician I.

What job categories do people searching Help Desk Technician I jobs in Rosedale, MD look for?

The top searched job categories for Help Desk Technician I jobs in Rosedale, MD are:

What cities near Rosedale, MD are hiring for Help Desk Technician I jobs?

Cities near Rosedale, MD with the most Help Desk Technician I job openings:

Help Desk Technician I jobs near you
Infographic showing various Help Desk Technician I job openings in Rosedale, MD as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 83% Physical, 1% Hybrid, and 16% Remote job distribution, with an average salary of $46,186 per year, or $22.2 per hour.

Help Desk Technician

MileOne Autogroup

Baltimore, MD • On-site

$18 - $20/hr

Full-time

Posted 4 days ago

Job description


MileOne currently has an exciting opportunity for a Help Desk Technician at our corporate headquarters in Towson.
SCHEDULE: Monday - Friday
This is a fantastic opportunity for an empathetic problem solver to get on the ground floor of with a growing and dynamic company in the IT field.
Candidates will have a proven record of promoting customer service and previous IT experience is a plus but we will gladly train someone that is energetic, team oriented and professional, with outstanding telephone and written communication skills.
Help Desk Technician Duties and Responsibilities
  • Take customer calls and provide accurate, satisfactory answers to their queries and concerns
  • De-escalate situations involving dissatisfied customers, offering patient assistance and support
  • Collaborate with other help desk professionals to improve customer service
  • Serve as the first point of contact for customers seeking technical assistance over the phone or email
  • Record events and problems and their resolutions into our help desk ticketing software
  • Direct unresolved issues to the next level of support personnel

Qualifications
  • Exceptional customer service, active listening and verbal and written communication skills, professional phone voice
  • Ability to ask prying questions and diffuse tense situations
  • Strong time management and decision making skills
  • A patient and empathetic attitude
  • Must be self-motivated and self-directed
  • Ability to diagnose and resolve basic technical issues
  • Must have reliable transportation to report to our Towson office

Our MileOne Employee Advantage:
MileOne believes that taking care of our employees is the most important step in creating a positive workplace and a successful company. MileOne offers a number of exclusive benefits and programs that are designed to help our employees and their families succeed both at home and in the workplace.
MileOne Employee Advantage includes health and financial benefits, and training and mentoring. We also offer an Employee Purchase Program, the MileOne Support Fund: by Employees, for Employees, the NextMile Scholarship Program, an Employee Assistance Program and more.
MileOne Autogroup is an equal opportunity employer and we maintain a drug free work environment
By applying for this job, you agree to receive email communication, as well as telephone and/or SMS text communications using an autodialer or otherwise, at the number you have provided. Message and data rates may apply; text STOP to opt out after receiving text communications.
MOAG
CC_954 Atlantic Holding MIS
Salary Range
$18.00 - $20.00
MileOne Corporate Office
Sponsored-External and Internal
Zip Code
21204

Apply