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Helpdesk Jobs in Colorado (NOW HIRING)

Eliassen Group

Tier II Helpdesk Specialist

Denver, CO

$18 - $22.50/hr

On-site 5 days/week in Overland Park, KS Our client seeks a Tier II Helpdesk Specialist to provide onsite technical support for desktops, laptops, printers, peripherals, and core applications. The ...

True Anomaly

IT Helpdesk Manager

Denver, CO · On-site

$105K - $140K/yr

YOUR MISSION We're seeking an experienced IT Helpdesk Manager to lead our Denver helpdesk team and serve as the primary management presence for our Colorado-based technicians. This is a player-coach ...

Eliassen Group

Tier II Helpdesk Specialist

Denver, CO

$18 - $22.50/hr

On-site 5 days/week in Overland Park, KS Our client seeks a Tier II Helpdesk Specialist to provide onsite technical support for desktops, laptops, printers, peripherals, and core applications. The ...

True Anomaly

IT Helpdesk Manager

Denver, CO · On-site

$105K - $140K/yr

YOUR MISSION We're seeking an experienced IT Helpdesk Manager to lead our Denver helpdesk team and serve as the primary management presence for our Colorado-based technicians. This is a player-coach ...

CML Security

Be Seen First

IT Helpdesk Technician

Broomfield, CO · On-site

$20 - $30/hr

DESCRIPTION The IT Help Desk Technician is responsible for responding to, evaluating and prioritizing incoming telephone calls, voicemails, emails and in-person requests for technical assistance from ...

Room 2 Room Moving Services LLC

Helper

Denver, CO

$15/hr

Helper must be on time, have a flexible schedule and ability to excel in a fast-paced environment while maintaining composure. The Helper role includes, but is not be limited to, the following ...

Room 2 Room Moving Services LLC

Helper

Denver, CO

$15/hr

Helper must be on time, have a flexible schedule and ability to excel in a fast-paced environment while maintaining composure. The Helper role includes, but is not be limited to, the following ...

Apex Waste Solutions

Residential Helper

Penrose, CO · On-site

$18 - $20/hr

Residential Helper Job Type: Full-Time Location: Penrose, Colorado Application Deadline: Position will remain open until filled Pay: $18.00 - $20.00 Hourly About Us : We are dedicated to providing ...

Wood Plc

Electrician Helper

Longmont, CO · On-site

$16.75 - $21.50/hr

Overview / Responsibilities Wood is currently sourcing an Electrician Helper to join our team on a project in the Wood fabrication shop located in Longmont, CO. This is a 3-4 week assignment and ...

Wood

Electrician Helper

Longmont, CO · On-site

$16.75 - $21.50/hr

Overview / Responsibilities Wood is currently sourcing an Electrician Helper to join our team on a project in the Wood fabrication shop located in Longmont, CO. This is a 3-4 week assignment and ...

RMS Cranes

Rigger Helper

Windsor, CO · On-site

$18 - $23/hr

Rigger Helper Location: Windsor, CO Report to: Branch Manager RMS is looking to add an experienced full-time Rigger Helper to our growing Branch. The following are a list of requirements; You must ...

Crash Champions

Refinish Helper

Aurora, CO

$16.75 - $20.50/hr

The Refinish Helper will be assisting with priming, sanding, blocking, skimming, and masking. You will work hand and hand with the Refinish Technician to help deliver high quality repairs.

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All JobsHelpdesk JobsHelpdesk Jobs in Colorado

Helpdesk information

See Colorado salary details

$13

$24

$35

How much do helpdesk jobs pay per hour?

As of Jun 15, 2026, the average hourly pay for helpdesk in Colorado is $24.34, according to ZipRecruiter salary data. Most workers in this role earn between $20.24 and $27.31 per hour, depending on experience, location, and employer.

Which IT job is the highest paid?

In the IT field, roles such as IT Director, Solutions Architect, and Cloud Engineer tend to be among the highest paid, often earning six-figure salaries. These positions typically require advanced skills, certifications, and extensive experience in areas like cybersecurity, cloud computing, or enterprise infrastructure.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine helpdesk tasks such as password resets and troubleshooting common issues, allowing helpdesk professionals to focus on more complex problems. However, AI does not fully replace helpdesk roles, as human oversight, customer service skills, and problem-solving abilities remain essential in IT support. Helpdesk jobs continue to evolve with technology, requiring knowledge of AI tools and technical expertise.

What does a helpdesk job do?

A helpdesk job involves providing technical support and assistance to users experiencing hardware, software, or network issues. Helpdesk technicians troubleshoot problems, offer solutions, and may use tools like ticketing systems to track and resolve user requests, often working in a customer service-oriented environment.

Is IT helpdesk a remote job?

IT helpdesk roles can be performed remotely, especially with the use of remote support tools and communication platforms. Many companies offer remote helpdesk positions, but some may require on-site presence for hardware repairs or in-person support. The availability of remote work depends on the employer and specific job requirements.

What are the key skills and qualifications needed to thrive as a Helpdesk professional, and why are they important?

To thrive as a Helpdesk professional, you need a strong understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant IT certification such as CompTIA A+. Familiarity with ticketing systems like ServiceNow or Zendesk and remote support tools is typically required. Excellent communication, patience, and problem-solving abilities are vital soft skills for effective user support. These skills ensure timely resolution of technical issues and high user satisfaction, which are critical for maintaining business productivity.

What are some common challenges faced by Helpdesk professionals and how can they be overcome?

Helpdesk professionals often encounter challenges such as managing high volumes of support requests, troubleshooting a wide range of technical issues, and communicating complex information to users with varying technical backgrounds. To overcome these challenges, it’s important to prioritize tasks effectively, maintain clear documentation, and develop strong communication skills. Collaborating closely with team members and utilizing knowledge bases can also help resolve issues more efficiently and provide consistent support to end users.

What are helpdesk jobs?

Helpdesk jobs involve providing technical support and assistance to users who are experiencing issues with computer systems, software, or hardware. Helpdesk professionals typically troubleshoot problems, answer queries, and guide users through solutions either in person, over the phone, or via email and chat. They play a crucial role in maintaining the productivity of an organization by ensuring that technical issues are resolved swiftly and efficiently.

What is the difference between Helpdesk vs Technical Support Specialist?

AspectHelpdeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentHelpdesk staff usually work in an office or call center setting, providing remote or on-site supportTechnical Support Specialists may work in call centers, on-site, or remotely, often handling more complex issues
Employer & Industry UsageCommon in IT, customer service, and tech companies for general user supportFound in IT firms, software companies, and hardware providers, focusing on technical problem resolution

Helpdesk and Technical Support Specialist roles share similar credentials and work environments, but Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support, with Helpdesk staff serving as the first point of contact and Technical Support Specialists providing in-depth technical assistance.

What are the most commonly searched types of Helpdesk jobs in Colorado? The most popular types of Helpdesk jobs in Colorado are:
What are popular job titles related to Helpdesk jobs in Colorado? For Helpdesk jobs in Colorado, the most frequently searched job titles are:
What job categories do people searching Helpdesk jobs in Colorado look for? The top searched job categories for Helpdesk jobs in Colorado are:
What cities in Colorado are hiring for Helpdesk jobs? Cities in Colorado with the most Helpdesk job openings:
Helpdesk jobs near you
Infographic showing various Helpdesk job openings in Colorado as of June 2026, with employment types broken down into 73% Full Time, 11% Part Time, and 16% Contract. Highlights an 100% In-person job distribution, with an average salary of $50,635 per year, or $24.3 per hour.
Tier II Helpdesk Specialist

Tier II Helpdesk Specialist

Eliassen Group

Denver, CO

$18 - $22.50/hr

Contractor

Medical, Dental, Vision, Life, Retirement

Posted 2 days ago

Job description

Description:

On-site 5 days/week in Overland Park, KS

Our client seeks a Tier II Helpdesk Specialist to provide onsite technical support for desktops, laptops, printers, peripherals, and core applications. The specialist will record, triage, and resolve incidents through the service desk, perform troubleshooting and preventative maintenance, support software releases and rollouts, and escalate issues as needed. The role will document resolutions, deliver customer-focused service, and adhere to change and audit procedures.

Due to client requirements, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Rate: $18.00 to $22.50/hr. w2


Responsibilities:
  • Monitor service desk system for incoming requests and resolve or escalate accordingly.
  • Provide technical assistance and support for desktops, laptops, printers, peripherals, and core applications.
  • Record, track, and document issues and resolutions using service desk software through final resolution.
  • Apply approved diagnostic utilities and access FAQ resources to aid in troubleshooting.
  • Perform remote or in-person fixes including installing and upgrading software, installing hardware, and configuring systems and applications.
  • Conduct preventative maintenance on end user devices and IT equipment.
  • Test fixes to ensure adequate resolution and perform post-resolution follow ups.
  • Escalate problems to higher tier groups or supervisor as required.
  • Assist in software releases and rollouts according to change management best practices.
  • Adhere to audit responsibility policies and procedures and alert management to incident trends.
  • Handle confidential data responsibly and maintain strong documentation.
  • Assist in training of Tier I support staff and support day-to-day operations as needed.
  • Participate in assigned projects and company or department training.
  • Support onboarding tasks, computer setups, and user access in tools such as Office 365 and Active Directory.

Experience Requirements:
  • 2 to 4 years of relevant on-site technical support experience.
  • Knowledge of advanced computer hardware including desktops, laptops, smartphones, and end user network configurations.
  • Experience with Microsoft client operating systems.
  • Extensive application support experience with Microsoft Office and Office 365 applications.
  • Working knowledge of software and hardware diagnostic tools; proficiency in basic network fundamentals.
  • Experience with service desk tools; ServiceNow or Jira preferred.
  • Strong written and oral communication, customer service, and interpersonal skills with focus on rapport, listening, and questioning.
  • Strong documentation skills with attention to detail; ability to research diverse computing issues.
  • Effective time management with ability to prioritize and execute in a high-pressure environment.
  • Self-starter who can work independently and as part of a team; dependable with consistent attendance.
  • Flexibility to work nights, weekends, and overtime as needed.
  • Ability to handle and set up technology equipment; ability to lift up to 50 lbs.

Education Requirements:

High School Diploma or G.E.D or equivalent combination of education and experience.


Recruitment Transparency Notice
Eliassen Group values transparency in our recruitment practices. Please be advised that Eliassen Group utilizes artificial intelligence (AI) tools as part of its initial application screening and hiring process. You may receive email and SMS notifications from the Eliassen Virtual Recruiting Team (noreply@eliassen.com, 781-808-2924) inviting you to complete a brief voice screening as part of your application process. These tools assist our hiring teams in different ways, including but not limited to, assistance in reviewing application materials to help identify candidates whose qualifications most closely match the requirements of the position. All AI-assisted evaluations and responses are reviewed by human recruiters before any hiring decisions are made. The use of AI in our process is intended to support fairness, efficiency, and consistency, and Eliassen Group takes measures to prevent bias or discrimination in connection with its hiring practices. By proceeding, you acknowledge, agree, and consent to Eliassen Group’s use of these tools, including AI tools, as part of the application and hiring process.

Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.
W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.
If anyone reaches out to you about an open position connected with Eliassen Group, please ensure that you are working directly with us by confirming the following:

· When you work with Eliassen Group, all email communication will come from an Eliassen.com address, never Gmail, Yahoo, etc.

· Eliassen Group will never ask you for personal information (home address, bank account, or check routing number) until you have worked with someone clearly associated with Eliassen Group.

If you have any indication of fraudulent activity, please contact fraud@eliassen.com.

About Eliassen Group:
Eliassen Group is a strategic consulting firm that helps organizations reach further and achieve more through our technology, business advisory, and life sciences solutions. For nearly 40 years, we have combined exceptional people, deep domain expertise, and intelligent capabilities to expand our clients’ capacity and accelerate meaningful outcomes. We are driven by a purpose to positively impact the lives of our employees, clients, consultants, and the communities we serve.
Eliassen is committed to building a diverse and inclusive team from a variety of backgrounds, perspectives, and skills. We are an Equal Opportunity and Affirmative Action Employer and all employment decisions are based on merit, performance, and business needs. Eliassen does not discriminate on the basis of race, color, gender identity or expression, sexual preference or orientation, sex (including pregnancy, childbirth, and related medical conditions), marital status, creed, religion, physical or mental disability, genetic information, military or veteran status, age, ancestry, national origin, citizenship status, prohibited criminal record inquiries of applicants and employees, or any other category protected by federal, state, or local laws.
Don’t miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!
Eliassen Group logo

About Eliassen Group

Sourced by ZipRecruiter

Eliassen Group provides strategic consulting and talent solutions to drive our clients' innovation and business results. Our purpose is to positively impact the lives of our employees, clients, consultants, and the communities in which we operate. Leveraging over 30 years of success, our expertise in talent solutions, life sciences consulting, Agile consulting, cloud services, risk management, business optimization, and managed services enables us to partner with our clients to execute their business strategy and scale effectively. Headquartered in Reading, MA, and with offices from coast to coast, Eliassen Group offers local community presence and deep networks, as well as national reach.

Industry

It services

Company size

5,001 - 10,000 Employees

Headquarters location

Reading, MA, US

Year founded

1989

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