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Helpdesk Jobs in Colorado (NOW HIRING)

CML Security

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IT Helpdesk Technician

Broomfield, CO · On-site

$20 - $30/hr

DESCRIPTION The IT Help Desk Technician is responsible for responding to, evaluating and prioritizing incoming telephone calls, voicemails, emails and in-person requests for technical assistance from ...

Room 2 Room Moving Services LLC

Helper

Denver, CO

$15/hr

Helper must be on time, have a flexible schedule and ability to excel in a fast-paced environment while maintaining composure. The Helper role includes, but is not be limited to, the following ...

Room 2 Room Moving Services LLC

Helper

Denver, CO

$15/hr

Helper must be on time, have a flexible schedule and ability to excel in a fast-paced environment while maintaining composure. The Helper role includes, but is not be limited to, the following ...

Wood Plc

Electrician Helper

Longmont, CO · On-site

$16.75 - $21.50/hr

Overview / Responsibilities Wood is currently sourcing an Electrician Helper to join our team on a project in the Wood fabrication shop located in Longmont, CO. This is a 3-4 week assignment and ...

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All JobsHelpdesk JobsHelpdesk Jobs in Colorado

Helpdesk information

See Colorado salary details

$13

$24

$35

How much do helpdesk jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for helpdesk in Colorado is $24.34, according to ZipRecruiter salary data. Most workers in this role earn between $20.24 and $27.31 per hour, depending on experience, location, and employer.

What is a helpdesk?

Helpdesk jobs involve providing technical support and assistance to users who are experiencing issues with computer systems, software, or hardware. Helpdesk professionals typically troubleshoot problems, answer queries, and guide users through solutions either in person, over the phone, or via email and chat. They play a crucial role in maintaining the productivity of an organization by ensuring that technical issues are resolved swiftly and efficiently.

What are the key skills and qualifications needed to thrive as a helpdesk professional?

To thrive as a Helpdesk professional, you need a strong understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant IT certification such as CompTIA A+. Familiarity with ticketing systems like ServiceNow or Zendesk and remote support tools is typically required. Excellent communication, patience, and problem-solving abilities are vital soft skills for effective user support. These skills ensure timely resolution of technical issues and high user satisfaction, which are critical for maintaining business productivity.

What are some common challenges faced by helpdesk professionals and how can they be overcome?

Helpdesk professionals often encounter challenges such as managing high volumes of support requests, troubleshooting a wide range of technical issues, and communicating complex information to users with varying technical backgrounds. To overcome these challenges, it’s important to prioritize tasks effectively, maintain clear documentation, and develop strong communication skills. Collaborating closely with team members and utilizing knowledge bases can also help resolve issues more efficiently and provide consistent support to end users.

What is the difference between Helpdesk vs Technical Support Specialist?

AspectHelpdeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentHelpdesk staff usually work in an office or call center setting, providing remote or on-site supportTechnical Support Specialists may work in call centers, on-site, or remotely, often handling more complex issues
Employer & Industry UsageCommon in IT, customer service, and tech companies for general user supportFound in IT firms, software companies, and hardware providers, focusing on technical problem resolution

Helpdesk and Technical Support Specialist roles share similar credentials and work environments, but Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support, with Helpdesk staff serving as the first point of contact and Technical Support Specialists providing in-depth technical assistance.

What qualifications do I need for a helpdesk?

Helpdesk positions typically require a high school diploma or equivalent, along with strong communication and problem-solving skills. Technical knowledge of computer hardware, software, and common operating systems is often necessary, and certifications like CompTIA A+ can enhance job prospects.

What are the most commonly searched types of Helpdesk jobs in Colorado?

The most popular types of Helpdesk jobs in Colorado are:

What are popular job titles related to Helpdesk jobs in Colorado?

For Helpdesk jobs in Colorado, the most frequently searched job titles are:

What job categories do people searching Helpdesk jobs in Colorado look for?

The top searched job categories for Helpdesk jobs in Colorado are:

What cities in Colorado are hiring for Helpdesk jobs?

Cities in Colorado with the most Helpdesk job openings:

Helpdesk jobs near you
Infographic showing various Helpdesk job openings in Colorado as of August 2026, with employment types broken down into 88% Full Time, 6% Part Time, and 6% Contract. Highlights an 100% In-person job distribution, with an average salary of $50,635 per year, or $24.3 per hour.

Executive Support Helpdesk Administrator

Delta Solutions & Strategies

Colorado Springs, CO

$75K - $95K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 3 days ago

Job description

Delta Solutions and Strategies is seeking highly skilled and motivated candidates to join a high-performance team to support US Space Command (USSPACECOM) J6 as Executive Communications Administrators, supporting VIP level customers. Executive Comms Admins provide advanced IT support to all Command Executives identified as priority 1-3, including support for computer network systems and client support services. They will also assist with and perform tracking, proper assignment and coordination of tickets submitted by the customer as well as reporting status. The successful candidate will play a key role in maintaining continuity of operations for Command priority customers while exercising independent judgment in performing complex technical tasks.
 
An active TS/SCI is required for this position. 
What you will be doing:
  • Staff the dedicated USSPACECOM telephone line as first point of contact for priority customers 
  • Act as the first point of contact for identified priority customer user issues including account creation, access remediation, and resolution for known problems. Utilize best judgement to support effective solutions for users. 
  • Manage priority USSPACECOM customer service response times based on government provided guidelines at HQ USSPACECOM facilities and General Officer/Flag Officer (GOFO) housing. 
  • Support VIP / Executive Staff site visits and surge IT service, Service Desk, and VTC support during USSPACECOM Tier 1 National Level Exercises 
  • Operate, maintain, and provide input to USSPACEOM J6 processes, computer facilities, current and new IT System hardware and software. 
  • Service all IT and communications-related issues for HQ USSPACECOM mission computer hardware, software, and LANs. 
  • Coordinate and implement solutions for issues pertaining to systems/capabilities not functioning within baseline mission need. 
  • Manage issues that can be resolved onsite without the need for administrative capabilities held by the system/capability owner. 
  • Coordinate with system/capability owners to solve issues pertaining to software or network that cannot be handled on-site  
  • Solve issues and manage configurations on military devices such as desktops, mobile devices (cellular phones, tablets, MiFis), and printer management. 
  • Employ HQ USSPACECOM IT Focal Point for helpdesk ticket management. 
What you will need:
  • A BS degree in Information Technology, Cybersecurity, Data Science, Information Systems, or Computer Science from an ABET accredited or CAE designated institution 
  • Over four years of relevant technical experience  
  • Excellent customer service skills including customer relationships, responsiveness, and timely resolution of job tickets 
  • Demonstrated ability to apply Help Desk performance metrics to improve customer satisfaction, response times, and overall efficiency 
  • Core and Additional Knowledge, Skills, and Abilities Tasks (KSATs) defined in the DoD Cyber Workforce Framework for Work Role 451 Intermediate. 
  • Required Certification: Security+: 
  • Desired Certification: Cloud+, GICSP, GSEC, or SSCP certification 
  • TS/SCI clearance required
Delta Solutions & Strategies offers a generous benefits package to include medical, dental, vision, life insurance, 401(k), PTO, paid holidays, parental, military, and jury duty paid leaves. 
 
In compliance with Colorado's Equal Pay for Equal Work Act, the salary range for this position is $75,000-$95,000. Please note that the salary information is a general guideline only. Delta Solutions & Strategies considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as market and business considerations when extending an offer. 
 
We are an Equal Opportunity Employer. We do not and will not discriminate in employment and personnel practices based on race, sex, age, disability, veteran status, religion, national origin or any other basis prohibited by applicable law. Hiring, transferring, and promotion practices are performed without regard to the above listed items. EEO/AAP, M, F, V, D
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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