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Helpdesk Salaries Jobs (NOW HIRING)

Chenega Corporation

VIP Helpdesk Analyst

Arlington, VA · On-site

$60 - $86/hr

Overview VIP Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your ... Chenega MIOS web site -www.chenegamios.com Glassdoor - LinkedIn - Facebook - Estimated Salary/Wage ...

Njvc LLC

VIP Helpdesk Analyst

Arlington, VA · On-site

$54 - $73/hr

Summary VIP Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your ... Chenega MIOS web site - www.chenegamios.com Glassdoor - LinkedIn - Facebook - Estimated Salary/Wage ...

TGI MAIN COMPANY

Helpdesk Tier 3

West Caldwell, NJ · On-site

$80K - $90K/yr

Helpdesk Tier 3 iPower Technologies is a growing IT Managed Services provider offering computer and ... Job Type: Full-time Salary: $80,000.00 - $90,000.00 per year Benefits: Dental insurance, Health ...

TGI MAIN COMPANY

Helpdesk Tier 3

Boca Raton, FL · On-site

$80K - $90K/yr

Helpdesk Tier 3 iPower Technologies is a growing IT Managed Services provider offering computer and ... Job Type: Full-time Salary: $80,000.00 - $90,000.00 per year Benefits: Dental insurance, Health ...

SBT Global, Inc.

IT Helpdesk

Plymouth, MI

$60/hr

Plymouth, MI Salary rate: $60 - 65k DOE * Provide Tier 2 technical support for desktop and laptop ... Qualifications * 5+ years of hands-on IT support or Helpdesk experience . * Strong experience ...

SBT Global, Inc.

IT Helpdesk

Plymouth, MI · On-site

$60/hr

Plymouth, MI Salary rate: $60 - 65k DOE * Provide Tier 2 technical support for desktop and laptop ... Qualifications * 5+ years of hands-on IT support or Helpdesk experience . * Strong experience ...

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How much do helpdesk salaries jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for helpdesk salaries in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is the difference between Helpdesk Salaries vs Technical Support Specialist?

AspectHelpdesk SalariesTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; certifications like CompTIA A+High school diploma; certifications like CompTIA A+ or Network+
Work EnvironmentHelpdesk centers, remote support, corporate officesHelpdesk, remote support, on-site troubleshooting
Employer & Industry UsageIT service providers, corporate IT departmentsIT companies, tech support firms, corporate IT teams

Helpdesk Salaries and Technical Support Specialists often share similar credentials and work environments. The main difference lies in job scope: Helpdesk roles typically focus on basic troubleshooting and user support, while Technical Support Specialists may handle more complex technical issues. Both roles are essential in IT support, with overlapping skills and industry usage.

Is IT help desk a good career?

IT help desk roles are entry-level positions that provide technical support and customer service, often requiring knowledge of operating systems, hardware, and troubleshooting tools. They can lead to career advancement in IT through gaining experience and certifications like CompTIA A+ or Network+, making it a viable starting point for a technology career.
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Helpdesk Salaries jobs near you
Infographic showing various Helpdesk Salaries job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 89% Full Time, and 10% Part Time. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Helpdesk SharePoint Specialist

Booz Allen Hamilton, Inc.

Arlington, VA • On-site, Remote

$53K - $108K/yr

Full-time, Part-time

Medical, Life, Retirement, PTO

Posted 4 days ago

Booz Allen Hamilton rating

8.9

Company rating: 8.9 out of 10

Based on 49 frontline employees who took The Breakroom Quiz

11th of 72 rated business consultants

Job description


Remote Work:
Hybrid
Job Number:
R0248353
Location:
Arlington,VA,US
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Helpdesk SharePoint Specialist
The Opportunity:
The SharePoint Helpdesk Analyst provides technical support, troubleshooting, and user assistance for SharePoint Online and Intranet environments. This role ensures employees can effectively access, update, secure, and collaborate through SharePoint-based sites, pages, libraries, and integrated Microsoft 365 tools. The analyst serves as a frontline resource for resolving issues, processing helpdesk tickets, guiding site owners, supporting guest access, and ensuring content is compliant with companywide standards.
Join us. The world can't wait.
You Have:
  • 3+ years of experience supporting SharePoint Online users with common tasks such as site access, page updates, permissions adjustments, and navigation issues
  • Experience managing SharePoint permissions, including adding users or groups such as intranet-all-active-employees to Visitor or Member roles
  • Experience with SharePoint guest access workflows, including requesting, approving, and provisioning external accounts
  • Experience guiding end users on web parts, page editing, and modern SharePoint site functionality
  • Ability to triage and respond to helpdesk tickets for SharePoint support, including feature requests or troubleshooting problems
  • Secret clearance
  • Bachelor's degree in Computer Science or Management Information Systems

Nice If You Have:
  • Experience advising teams launching new SharePoint sites or pages, including coordinating enterprise search bookmarks, resources directory listings, and metadata or keyword optimization
  • Experience resolving guest user authentication or collaboration issues across SharePoint, Teams, OneDrive, and other Microsoft 365 tools
  • Experience supporting enterprise intranet governance, including permissions validation, content quality checks, and alignment with corporate policies
  • Experience with cross-platform integration scenarios, including Teams, OneDrive, external collaboration portals, and diagnosing related technical issues
  • Ability to troubleshoot and support advanced SharePoint page design elements, including custom layouts, hero web parts, accessibility compliance, and content rendering issues

Clearance:
Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Secret clearance is required.
Compensation
At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.
Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $53,000.00 to $108,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date.
Identity Statement
As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.
Candidate AI Usage Policy
AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.
Work Model
Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.
  • Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.
  • Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.
  • Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.

Commitment to Non-Discrimination
All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.
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About Booz Allen Hamilton

Sourced by ZipRecruiter

Booz Allen Hamilton is a leading provider of management and technology consulting services to the US government in defense, intelligence, and civil markets. Headquartered in McLean, Virginia, the firm also serves major corporations, institutions, and not-for-profit organizations. Founded in 1914 by Edwin G. Booz, the company has a long-standing tradition of helping clients achieve success by delivering a wide range of consulting services that include strategic planning, human capital and learning, communication, systems development, and others. The company's mission is to empower people to change the world, and it has a reputation for maintaining the highest standards of integrity and-excellence.

Industry

It services

Company size

10,000+ Employees

Headquarters location

McLean, VA, US

Year founded

1914

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