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Helpdesk Representative Jobs (NOW HIRING)

BC Forward

Technical Helpdesk Representative

Warren, MI · On-site

Technical Help Desk Representative Location: Warren, MI Duration: Contract - 11 months Pay Range: $20/hr $23.27/hr (W2) Job ID: 409634 About BCforward BCforward is a leading global IT consulting and ...

Posted today

BC Forward

Technical Helpdesk Representative

Warren, MI · On-site

$20 - $23.27/hr

Technical Help Desk Representative Location: Warren, MI Duration: Contract - 11 months Pay Range: $20/hr $23.27/hr (W2) Job ID: 409634 About BCforward BCforward is a leading global IT consulting and ...

New

MCI Careers

Inbound Helpdesk Representative

Killeen, TX

$12.52 - $15.52/hr

We are seeking motivated and customer-focused Help Desk Representatives to join our team in supporting inbound customer service, technical support, and back-office operations for both commercial and ...

Prospect Infosys Inc

Tier 1 Helpdesk

Nashville, TN · On-site

$15 - $17/hr

Helpdesk Representative Location: Nashville TN Duration: 12 Months Rate: $17/hr. on 1099 Role will be Onsite for Wednesday, Thursday, Friday and Saturday 12 Hours Per day-----12 Hours*4 Days a week ...

New

K2 Staffing

IT Help Desk Support - Level II

Decatur, AL · On-site

Helpdesk Representative; IT Service Desk; IT user support * History of network and firewall administration (Sonicwall & Meraki). * Basic knowledge of network, server, and workstation troubleshooting ...

US Bank

Telecom Customer Service Representative

$24.18 - $32.21/hr

Helping the customers and businesses we serve to make better and smarter financial decisions and ... As the Technical Help Desk Representative, you will play a vital role in ensuring service ...

U.S. Bank

Telecom Customer Service Representative

Fargo, ND · On-site

$24.18 - $32.21/hr

Helping the customers and businesses we serve to make better and smarter financial decisions and ... The Technical Helpdesk Representatives cover various shifts ranging from 6:00am - 2:30pm, 8:00am ...

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Helpdesk Representative information

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How much do helpdesk representative jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for helpdesk representative in the United States is $19.80, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $21.63 per hour, depending on experience, location, and employer.

What is the difference between Helpdesk Representative vs Customer Support Specialist?

AspectHelpdesk RepresentativeCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; certifications like CompTIA A+ are commonHigh school diploma; certifications like Customer Service Certification are beneficial
Work EnvironmentHelpdesk support typically occurs in IT departments, providing technical assistanceCustomer support often works in call centers or online, handling general inquiries
Employer & Industry UsageUsed in IT, tech companies, and service providersCommon across retail, telecom, and service industries
Common Search & Comparison IntentHelpdesk Representative vs Customer Support Specialist

While both roles focus on assisting customers, Helpdesk Representatives primarily provide technical support for IT-related issues, whereas Customer Support Specialists handle general customer inquiries and service concerns. The roles often overlap in communication skills but differ in technical expertise and work environment.

Is helpdesk a good entry level IT job?

Helpdesk representative roles are commonly considered good entry-level IT jobs because they require basic technical skills, customer service abilities, and knowledge of common hardware and software. These positions provide foundational experience in troubleshooting, communication, and IT support, which can lead to more advanced roles in the field.

What does a helpdesk representative do?

A helpdesk representative provides technical support and assistance to users experiencing hardware, software, or network issues. They troubleshoot problems, offer solutions, and often use ticketing systems to track and resolve customer inquiries efficiently.

What qualifications do I need for a helpdesk representative?

Helpdesk representatives typically need a high school diploma or equivalent, strong communication and problem-solving skills, and familiarity with computer hardware, software, and common troubleshooting tools. Some employers prefer candidates with certifications such as CompTIA A+ or ITIL, and experience in customer service or technical support can be advantageous.

What cities are hiring for Helpdesk Representative jobs?

Cities with the most Helpdesk Representative job openings:

What states have the most Helpdesk Representative jobs?

States with the most job openings for Helpdesk Representative jobs include:

What are popular job titles related to Helpdesk Representative jobs?

For Helpdesk Representative jobs, the most frequently searched job titles are:

Helpdesk Representative jobs near you
Infographic showing various Helpdesk Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, and 2% Contract. Highlights an 65% Physical, 1% Hybrid, and 34% Remote job distribution, with an average salary of $41,191 per year, or $19.8 per hour.

Technical Helpdesk Representative

Warren, MI • On-site

BC Forward
See more jobs at BC Forwardexternal

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This job post has expired today. Applications are no longer accepted.

Job description

Job Title: Technical Help Desk Representative

Location: Warren, MI

Duration: Contract - 11 months

Pay Range: $20/hr $23.27/hr (W2)

Job ID: 409634

About BCforward

BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.

Job Description

We are seeking a Technical Helpdesk Representative to join our dynamic team. The ideal candidate will have strong experience in IT and automotive systems support, customer contact, and PC hardware/software troubleshooting and a proven ability to diagnose issues, resolve incidents, and escalate complex problems while maintaining customer satisfaction.

Responsibilities:

  • Recognize, research, isolate, and resolve technical issues supporting IT systems for vehicle programming.
  • Provide first-line resolution for less complex problems and escalate complex issues as needed.
  • Develop and document follow-up steps to ensure successful issue resolution and customer satisfaction.
  • Support customers through multiple contact channels while maintaining professional communication.

Required Skills & Qualifications:

  • Professional work history or training focused on IT or automotive systems.
  • Customer contact experience with a proactive, self-motivated approach.
  • Computer hardware and software troubleshooting experience.
  • Knowledge of LAN/WAN infrastructure and networking fundamentals.
  • Ability to diagnose and repair PC hardware and networking components.
  • Strong problem-solving skills and teamwork abilities.
  • Willingness to work first and second shift with occasional Saturday hours on site at a customer location.

Preferred Skills:

  • Familiarity with service desk ticketing tools and knowledge bases.
  • Experience supporting automotive diagnostics or vehicle programming environments.

Why BCforward?

At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to:

  • Competitive compensation and benefits
  • Opportunities for growth with global clients
  • A supportive, inclusive culture that values innovation and people
  • Exposure to cutting-edge technologies and projects

About Our Commitment

BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Interested? Apply Now!

If this sounds like the right opportunity for you, please apply with your most recent resume.