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Helpdesk Representative Jobs in Indiana (NOW HIRING)

bestway

Sales Representative

New Albany, IN · On-site

Develop sales skills to help grow our customer base, by learning to utilize the "7 Steps to Selling ... The Sales Representative Position is required to embrace and represent the Bestway's Bring It ...

bestway

Sales Representative

New Albany, IN · On-site

Develop sales skills to help grow our customer base, by learning to utilize the "7 Steps to Selling ... The Sales Representative Position is required to embrace and represent the Bestway's Bring It ...

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Helpdesk Representative information

What is the difference between Helpdesk Representative vs Customer Support Specialist?

AspectHelpdesk RepresentativeCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; certifications like CompTIA A+ are commonHigh school diploma; certifications like Customer Service Certification are beneficial
Work EnvironmentHelpdesk support typically occurs in IT departments, providing technical assistanceCustomer support often works in call centers or online, handling general inquiries
Employer & Industry UsageUsed in IT, tech companies, and service providersCommon across retail, telecom, and service industries
Common Search & Comparison IntentHelpdesk Representative vs Customer Support Specialist

While both roles focus on assisting customers, Helpdesk Representatives primarily provide technical support for IT-related issues, whereas Customer Support Specialists handle general customer inquiries and service concerns. The roles often overlap in communication skills but differ in technical expertise and work environment.

Is helpdesk a good entry level IT job?

Helpdesk representative roles are commonly considered good entry-level IT jobs because they require basic technical skills, customer service abilities, and knowledge of common hardware and software. These positions provide foundational experience in troubleshooting, communication, and IT support, which can lead to more advanced roles in the field.

What does a helpdesk representative do?

A helpdesk representative provides technical support and assistance to users experiencing hardware, software, or network issues. They troubleshoot problems, offer solutions, and often use ticketing systems to track and resolve customer inquiries efficiently.

What qualifications do I need for a helpdesk representative?

Helpdesk representatives typically need a high school diploma or equivalent, strong communication and problem-solving skills, and familiarity with computer hardware, software, and common troubleshooting tools. Some employers prefer candidates with certifications such as CompTIA A+ or ITIL, and experience in customer service or technical support can be advantageous.
Helpdesk Representative jobs near you
Infographic showing various Helpdesk Representative job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 70% Physical, 1% Hybrid, and 29% Remote job distribution.

Technical Help Desk Representative September 2026

Indianapolis, IN • On-site, Remote

Netfor
IT Services • 51 - 200 employees
Learn more about Netforexternal

$16 - $18/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 13 days ago

Key responsibilities

  • Answer inbound customer calls and provide assistance.

  • Use knowledge base articles to diagnose and resolve basic technical issues or escalate them to clients.

  • Document customer interactions clearly and professionally.

Job description

Who We Are
At Netfor, we deliver exceptional customer care and technical support to businesses and technology users across the U.S., Canada, Mexico, and Europe. Founded in 1995, we serve tens of thousands of customers in over 6,000 locations through phone, email, chat, and social media. Join our team to make a difference in a fast-paced, supportive environment!
Why Join Netfor?
This entry-level role is your launchpad to a rewarding career in customer service and technical support. Here's how we help you grow:
Career Growth: Gain hands-on experience with diverse industries, platforms, and systems, with mentoring and training to build your career path.
Variety & Exposure: Work with over 100 applications across medical, retail, and B2B sectors.
Advancement Opportunities: We promote from within! You may receive opportunities for advancement, promotions, and special client projects.
Supportive Team: Collaborate with a great team in a process-driven environment.
What You'll Do
As a Technical Help Desk Representative, you'll provide friendly, professional support to customers via phone in our call center. You'll follow our knowledge base articles to troubleshoot and resolve basic technical issues or escalate them to clients when needed. This is not a highly technical role-it's about clear communication, reliability, and adhering to our proven processes.
Key Responsibilities:
  • Answer inbound customer calls and provide timely, accurate assistance.
  • Use knowledge base articles to diagnose and resolve basic technical issues (e.g., point-of-sale systems, hardware, software).
  • Follow step-by-step processes to guide customers or escalate issues to clients.
  • Document customer interactions clearly and professionally.
  • Deliver outstanding customer service to earn positive feedback.

What We're Looking For
We're seeking reliable, communicative candidates who thrive in a structured, process-driven role. No advanced technical expertise is required-we provide full training!
Skills & Qualifications:
  • Strong verbal and written communication skills.
  • Ability to type at least 35 words per minute.
  • Comfortable multitasking (talking, typing, and navigating systems).
  • Reliable, punctual, and professional under pressure.
  • Basic familiarity with Windows operating systems and Microsoft Office 365.
  • Experience troubleshooting Windows, printers, or networking is a plus, but not required.
Preferred: At least one technical or customer service certification (e.g., A+, CompTIA) if other qualifications are limited.
Personal Attributes:
  • Motivated and eager to learn.
  • Comfortable following processes without deviation.
  • Positive attitude and a team player.
Hours & Location:
  • 100% Remote (Work from Home). You must reside in a state where we are hiring (confirm on application, we will verify during onboarding should we move forward with you as a candidate).
  • Dedicated work space, free from distractions and background noise.
  • Hours: 32-40 hours/week, 1st or 2nd shift, 5 days/week (weekends required after training).
  • Training: 2-3 weeks, Monday-Friday, training is conducted on the 1st shift.
  • Netfor operates 24/7, so flexibility is key!
Computer Requirements: You must own a Windows desktop or laptop (Mac, Chromebooks, tablets, etc., are not compatible) with:
  • Operating System: Windows 10 or higher.
  • RAM: 8GB or higher. 16GB or higher preferred
  • Processor: Intel i5 9500, Ryzen 3 3100, or better.
  • Storage: SSD with 256 GB+ and at least 100GB free for updates.
  • USB Headset for call taking
Strongly recommended accessories:
  • Multiple screens
  • Keyboard and Mouse if using a laptop
We will verify specs before any job offer.
Compensation & Benefits
Starting Pay: $16.00/hour (based on experience, technical aptitude, and typing skills).
Benefits: Generous PTO (up to 76.96 hours/year in year one), 401(k), health, dental, and vision insurance.
Why This Role is Perfect for You
This is an entry-level opportunity for dependable individuals who excel at communication and enjoy helping others. You'll answer calls, follow clear processes, and use our knowledge base to solve problems-no cold calling or sales involved. If you're reliable, eager to learn, and want to kickstart a career with a growing company, we'll train you to succeed!
How to Apply
Ready to join a team that values your growth? Apply today and confirm your state of residence. We can't wait to meet you!
Netfor is an equal opportunity employer. We currently hire in select states only (See application).
DISCLAIMER
This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities.
Netfor, Inc. is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Netfor, Inc. participates in E-Verify.
Netfor, Inc. will not sponsor applicants for work visas.

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