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Helpdesk Representative Jobs in Virginia (NOW HIRING)

NESCO Inc

Helpdesk CSR

Hampton, VA · On-site

$19/hr

Customer Service Representative (CSR) Are you an enthusiastic problem-solver with a passion for helping people? We're looking for a Customer Service Representative to join our Customer Service team.

TriOptus LLC

IT helpdesk analyst

Portsmouth, VA · On-site

$20/hr

IT Help Desk Agent / Insurance Customer Support Representative Location: Hybrid (Plano, TX or Portsmouth, NH) Pay Rate: $20/hr Contract Type: 12-month contract (with potential to extend up to 24 ...

TriOptus LLC

IT helpdesk analyst

Portsmouth, VA · On-site

$20/hr

IT Help Desk Agent / Insurance Customer Support Representative Location: Hybrid (Plano, TX or Portsmouth, NH) Pay Rate: $20/hr Contract Type: 12-month contract (with potential to extend up to 24 ...

World Help

Donor Support Representative (Seasonal)

Forest, VA · On-site

$14.25 - $18.25/hr

Donor Support Representative (Seasonal) World Help is a Christian humanitarian organization serving the physical and spiritual needs of people in impoverished communities around the world. We are ...

ECPI University

Admissions Representative

Manassas, VA · On-site

$21.25 - $26.50/hr

Visit www.ecpi.edu/employment to learn more about how you can help people improve their lives through education. Overview Career-Changing Opportunity at ECPI University: Admissions Representative ...

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Helpdesk Representative information

What is the difference between Helpdesk Representative vs Customer Support Specialist?

AspectHelpdesk RepresentativeCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; certifications like CompTIA A+ are commonHigh school diploma; certifications like Customer Service Certification are beneficial
Work EnvironmentHelpdesk support typically occurs in IT departments, providing technical assistanceCustomer support often works in call centers or online, handling general inquiries
Employer & Industry UsageUsed in IT, tech companies, and service providersCommon across retail, telecom, and service industries
Common Search & Comparison IntentHelpdesk Representative vs Customer Support Specialist

While both roles focus on assisting customers, Helpdesk Representatives primarily provide technical support for IT-related issues, whereas Customer Support Specialists handle general customer inquiries and service concerns. The roles often overlap in communication skills but differ in technical expertise and work environment.

Is helpdesk a good entry level IT job?

Helpdesk representative roles are commonly considered good entry-level IT jobs because they require basic technical skills, customer service abilities, and knowledge of common hardware and software. These positions provide foundational experience in troubleshooting, communication, and IT support, which can lead to more advanced roles in the field.

What does a helpdesk representative do?

A helpdesk representative provides technical support and assistance to users experiencing hardware, software, or network issues. They troubleshoot problems, offer solutions, and often use ticketing systems to track and resolve customer inquiries efficiently.

What qualifications do I need for a helpdesk representative?

Helpdesk representatives typically need a high school diploma or equivalent, strong communication and problem-solving skills, and familiarity with computer hardware, software, and common troubleshooting tools. Some employers prefer candidates with certifications such as CompTIA A+ or ITIL, and experience in customer service or technical support can be advantageous.

What cities in Virginia are hiring for Helpdesk Representative jobs?

Cities in Virginia with the most Helpdesk Representative job openings:

Helpdesk Representative jobs near you
Infographic showing various Helpdesk Representative job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 65% Physical, 1% Hybrid, and 34% Remote job distribution.

Helpdesk CSR

Hampton, VA • On-site

NESCO Inc
See more jobs at NESCO Incexternal

$19/hr

Other

Medical, Dental, Vision, Retirement

Posted 24 days ago

Job description

Customer Service Representative (CSR)

Are you an enthusiastic problem-solver with a passion for helping people? We're looking for a Customer Service Representative to join our Customer Service team. This is an excellent opportunity to build a career in customer support, where you'll gain core skills and product knowledge under the guidance of our experienced leadership team. Starting Pay: $19/hr Available Shifts: 9:30 AM - 8:00 PM - 4 days a week 11:30AM - 8:30 pm - 5 days a week 7 AM - 3:30 PM - 5 days a week

What You'll Do:

  • Handle basic customer inquiries and provide support via phone, email, and chat.
  • Resolve routine issues like phone activations, order tracking, and general complaints.
  • Escalate more complex problems to senior team members when necessary.
  • Assist with onboarding new customers and maintaining accurate account records.
  • Help coordinate with service providers, help desks, and other teams to ensure great service.
  • Perform data entry and process customer orders.
  • Act as an intermediary to prevent unnecessary upselling from service providers.

What We're Looking For:

  • A high school diploma or equivalent.
  • Prior customer service experience, preferably in a client-facing or high-volume environment.
  • Basic computer and smartphone proficiency.
  • Experience with customer relationship management (CRM) software is a plus.
  • Excellent written and verbal communication skills.
  • A patient, empathetic, and professional approach to customer interactions.
  • The ability to work both independently and collaboratively.
  • The ability to obtain and maintain applicable security clearances.

This is a position that plays a foundational role in the Customer Service department. It has a Public Trust (High) risk designation, which will require a Background Investigation.

We're excited to see what you can bring to our team!

Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services. Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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