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Helpdesk Representative Jobs in Virginia (NOW HIRING)

Alchemy Financial Group

Sales Representative

Henrico, VA · On-site

$75K - $100K/yr

About the Insurance Sales Representative position We are looking for a competitive Insurance Sales Representative to help us expand our business by actively seeking and acquiring new clients. You ...

Alchemy Financial Group

Sales Representative

Norfolk, VA · On-site

$75K - $100K/yr

About the Insurance Sales Representative position We are looking for a competitive Insurance Sales Representative to help us expand our business by actively seeking and acquiring new clients. You ...

Alchemy Financial Group

Sales Representative

Richmond, VA · On-site

$75K - $105K/yr

About the Insurance Sales Representative position We are looking for a competitive Insurance Sales Representative to help us expand our business by actively seeking and acquiring new clients. You ...

ECPI University

Admissions Representative

Newport News, VA · On-site

$21.25 - $26.50/hr

Overview Admissions Representative This position will work at ECPI University's Newport News, VA ... Visit www.ecpi.edu/employment to learn more about how you can help people improve their lives ...

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All JobsHelpdesk Representative JobsHelpdesk Representative Jobs in Virginia

Helpdesk Representative information

What is the difference between Helpdesk Representative vs Customer Support Specialist?

AspectHelpdesk RepresentativeCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; certifications like CompTIA A+ are commonHigh school diploma; certifications like Customer Service Certification are beneficial
Work EnvironmentHelpdesk support typically occurs in IT departments, providing technical assistanceCustomer support often works in call centers or online, handling general inquiries
Employer & Industry UsageUsed in IT, tech companies, and service providersCommon across retail, telecom, and service industries
Common Search & Comparison IntentHelpdesk Representative vs Customer Support Specialist

While both roles focus on assisting customers, Helpdesk Representatives primarily provide technical support for IT-related issues, whereas Customer Support Specialists handle general customer inquiries and service concerns. The roles often overlap in communication skills but differ in technical expertise and work environment.

Is helpdesk a good entry level IT job?

Helpdesk representative roles are commonly considered good entry-level IT jobs because they require basic technical skills, customer service abilities, and knowledge of common hardware and software. These positions provide foundational experience in troubleshooting, communication, and IT support, which can lead to more advanced roles in the field.

What does a helpdesk representative do?

A helpdesk representative provides technical support and assistance to users experiencing hardware, software, or network issues. They troubleshoot problems, offer solutions, and often use ticketing systems to track and resolve customer inquiries efficiently.

What qualifications do I need for a helpdesk representative?

Helpdesk representatives typically need a high school diploma or equivalent, strong communication and problem-solving skills, and familiarity with computer hardware, software, and common troubleshooting tools. Some employers prefer candidates with certifications such as CompTIA A+ or ITIL, and experience in customer service or technical support can be advantageous.

What cities in Virginia are hiring for Helpdesk Representative jobs?

Cities in Virginia with the most Helpdesk Representative job openings:

Helpdesk Representative jobs near you
Infographic showing various Helpdesk Representative job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 65% Physical, 1% Hybrid, and 34% Remote job distribution.

Insurance Representative

Glen Allen, VA • On-site

Alchemy Financial Group
Finance and Insurance • 1 - 10 employees
Learn more about Alchemy Financial Groupexternal

$75K - $105K/yr

Full-time

Re-posted 24 days ago

Job description

About the Insurance Sales Representative position

We are looking for a competitive Insurance Sales Representative to help us expand our business by actively seeking and acquiring new clients. You will identify their needs and demands and sell accordingly.

The goal is to formulate strong relationships to ensure growth and preserve and augment our firm's prestige.

Insurance Sales Representative responsibilities are:

  • Implementing strategies to sell insurance

  • Building rapport with customers

  • Getting details from customers to fully assist them

  • Preparing reports for manager/supervisor

  • Dealing with customer enquiries and disputes

  • Being fully aware of the company's services/policies

  • Working accordingly with company policies

Insurance Sales Representative requirements are:

  • Experience within this field

  • Computer savvy

  • Motivational

  • Communication skills should be excellent

  • Good at building rapport with customers and persuading individuals

  • High school diploma or BA/BSc degree in Marketing or a related field
Employment Type: FULL_TIME

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