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Helpdesk Representative Jobs in Washington (NOW HIRING)

Everwatch

Helpdesk Technician

Annapolis Junction, MD

$55.38 - $75.97/hr

You'll help clients overcome tough challenges through monitoring and performance management. Your ... The estimate displayed represents the typical compensation range for this position and is just one ...

Everwatch

Helpdesk Technician

Annapolis Junction, MD · On-site

$55.38 - $75.97/hr

Job Title Helpdesk Technician Overview EverWatch is a government solutions company providing ... The estimate displayed represents the typical compensation range for this position and is just one ...

Everwatch

Helpdesk Technician

Annapolis Junction, MD · On-site

$55.38 - $75.97/hr

You'll help clients overcome tough challenges through monitoring and performance management. Your ... The estimate displayed represents the typical compensation range for this position and is just one ...

Everwatch

Helpdesk Technician

Annapolis Junction, MD · On-site

$55.38 - $75.97/hr

You'll help clients overcome tough challenges through monitoring and performance management. Your ... The estimate displayed represents the typical compensation range for this position and is just one ...

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All JobsHelpdesk Representative JobsHelpdesk Representative Jobs in Washington

Helpdesk Representative information

What is the difference between Helpdesk Representative vs Customer Support Specialist?

AspectHelpdesk RepresentativeCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; certifications like CompTIA A+ are commonHigh school diploma; certifications like Customer Service Certification are beneficial
Work EnvironmentHelpdesk support typically occurs in IT departments, providing technical assistanceCustomer support often works in call centers or online, handling general inquiries
Employer & Industry UsageUsed in IT, tech companies, and service providersCommon across retail, telecom, and service industries
Common Search & Comparison IntentHelpdesk Representative vs Customer Support Specialist

While both roles focus on assisting customers, Helpdesk Representatives primarily provide technical support for IT-related issues, whereas Customer Support Specialists handle general customer inquiries and service concerns. The roles often overlap in communication skills but differ in technical expertise and work environment.

Is helpdesk a good entry level IT job?

Helpdesk representative roles are commonly considered good entry-level IT jobs because they require basic technical skills, customer service abilities, and knowledge of common hardware and software. These positions provide foundational experience in troubleshooting, communication, and IT support, which can lead to more advanced roles in the field.

What does a helpdesk representative do?

A helpdesk representative provides technical support and assistance to users experiencing hardware, software, or network issues. They troubleshoot problems, offer solutions, and often use ticketing systems to track and resolve customer inquiries efficiently.

What qualifications do I need for a helpdesk representative?

Helpdesk representatives typically need a high school diploma or equivalent, strong communication and problem-solving skills, and familiarity with computer hardware, software, and common troubleshooting tools. Some employers prefer candidates with certifications such as CompTIA A+ or ITIL, and experience in customer service or technical support can be advantageous.

What cities in Washington are hiring for Helpdesk Representative jobs?

Cities in Washington with the most Helpdesk Representative job openings:

Helpdesk Representative jobs near you
Infographic showing various Helpdesk Representative job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 10% Part Time, 2% Temporary, and 6% Contract. Highlights an 61% Physical, 1% Hybrid, and 38% Remote job distribution.

Customer Relations Representative - State Farm Agent Team Member

Alexandria, VA • On-site

Stephanie Hernandez - State Farm Agent
See more jobs at Stephanie Hernandez - State Farm Agentexternal

$16/hr

Part-time

Re-posted 24 days ago

Job description

Benefits:
  • Bonus based on performance
  • Flexible schedule
  • Opportunity for advancement
  • Training & development

Position Overview:
Our State Farm agency is seeking a dependable, outgoing, and enthusiastic Customer Relations / Marketing Specialist to help represent our office at community and special events. This is a hands-on role for someone who enjoys interacting with people, creating a positive first impression, and bringing energy to every event.
Key Responsibilities:
  • Attend and represent the agency at local events, fairs, and sponsorships
  • Transport and set up marketing displays, tables, signage, and giveaways
  • Engage with attendees in a bubbly and convincing manner to generate interest
  • Assist with event logistics and ensure everything runs smoothly on-site
  • Help coordinate event schedules and materials as needed
Requirements:
  • Excellent communication and interpersonal skills
  • Comfortable being on your feet for the duration of events
  • Outgoing and approachable personality with a persuasive presence
  • Dependable and able to work both independently and as part of a team
  • Reliable transportation for travel to and from events
  • Flexibility to work occasional evenings or weekends for special events
Position Details:
  • Starting pay: $16 per hour
  • Part-time or full-time opportunities available
  • No insurance license required
  • Opportunity for commissions and advancements