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Helpdesk Manager Jobs in Boston, MA (NOW HIRING)

Joe Warren and Sons Co, Inc

Warehouse Helper

Norwood, MA · On-site

$20 - $27/hr

Reporting directly to the Manager of Inside Operations, this position works closely with the ... Help maintain clean, organized, and accessible warehouse and storage areas. * Report damaged ...

Seaboard Products

Delivery Helper

Danvers, MA · On-site

$18 - $22/hr

Delivery Helper Location: Danvers, MA Manager ... Delivery Manager Job Type: Full Time, Hourly, Non-Exempt Job Schedule: Monday - Friday 7:15am - 1 ...

Joe Warren & Sons Co., Inc.

Warehouse Helper

Norwood, MA · On-site

$20 - $27/hr

Reporting directly to the Manager of Inside Operations, this position works closely with the ... Help maintain clean, organized, and accessible warehouse and storage areas. * Report damaged ...

Double N Inc

Counter Help

Chelmsford, MA · On-site

$15.50 - $19/hr

Help in the kitchen when needed with folding pizza boxes, cutting pizzas, food prep, etc ... Take phone orders. * Assist with guest complaints with early intervention and notify manager on ...

American Furniture Rentals

Helper (56294)

Avon, MA · On-site

$19 - $20/hr

Assemble product, and or stage orders as directed by management * Wrap product with plastic wrap ... Help maintain a clean work environment. * Assist the lead driver while backing up to ensure safety.

Sal's Pizza

Counter Help

Chelmsford, MA

$15.50 - $19/hr

Help in the kitchen when needed with folding pizza boxes, cutting pizzas, food prep, etc ... Take phone orders. * Assist with guest complaints with early intervention and notify manager on ...

AMERICAN FURNITURE RENTALS INC

Helper (56294)

Avon, MA · On-site

$19 - $20/hr

Assemble product, and or stage orders as directed by management * Wrap product with plastic wrap ... Help maintain a clean work environment. * Assist the lead driver while backing up to ensure safety.

Sal's Pizza

Counter Help

Boston, MA · On-site

$16 - $17/hr

Help in the kitchen when needed with folding pizza boxes, cutting pizzas, food prep, etc ... Take phone orders. * Assist with guest complaints with early intervention and notify manager on ...

Sal's Pizza

Counter Help

Boston, MA · On-site

$16 - $17/hr

Help in the kitchen when needed with folding pizza boxes, cutting pizzas, food prep, etc ... Take phone orders. * Assist with guest complaints with early intervention and notify manager on ...

Oak St. Health

Pharmacy Manager

Acton, MA · On-site

$65 - $85/hr

Pharmacy Manager We're building a world of health around every individual -- shaping a more ... Millions of times a day, we help people on their path to better health - from advising on ...

Oak St. Health

Pharmacy Manager

Andover, MA · On-site

$65 - $85/hr

Pharmacy Manager We're building a world of health around every individual -- shaping a more ... Millions of times a day, we help people on their path to better health -from advising on ...

Sal's Pizza

Counter Help

Chelmsford, MA · On-site

$15.50 - $19/hr

Help in the kitchen when needed with folding pizza boxes, cutting pizzas, food prep, etc ... Take phone orders. * Assist with guest complaints with early intervention and notify manager on ...

Oak St. Health

Pharmacy Manager

Ipswich, MA · On-site

$65 - $85/hr

Pharmacy Manager We're building a world of health around every individual -- shaping a more ... Millions of times a day, we help people on their path to better health -from advising on ...

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Showing results 41-60

All JobsHelpdesk JobsHelpdesk Manager JobsHelpdesk Manager Jobs in Boston, MA

Helpdesk Manager information

See Boston, MA salary details

$40.7K

$91K

$135.3K

How much do helpdesk manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for helpdesk manager in Boston, MA is $91,015.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,700.00 and $108,600.00 per year, depending on experience, location, and employer.

What does a helpdesk manager do?

A Helpdesk Manager oversees the daily operations of an organization's IT helpdesk or support team. They are responsible for managing staff, setting service level expectations, resolving escalated issues, and ensuring that users receive timely and effective technical support. Additionally, Helpdesk Managers often analyze support trends, implement process improvements, and coordinate with other IT departments to enhance overall service quality. Their goal is to maintain high customer satisfaction and efficient IT support operations.

What are the key skills and qualifications needed to thrive as a helpdesk manager?

To thrive as a Helpdesk Manager, you need strong IT knowledge, experience in technical support, and typically a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk), ITIL certification, and remote support tools is common in this role. Excellent leadership, problem-solving, and communication skills help you effectively manage teams and customer interactions. These competencies ensure efficient IT support operations, high customer satisfaction, and timely resolution of technical issues.

What are some common challenges faced by helpdesk managers, and how can they be addressed?

Helpdesk Managers often face challenges such as managing high ticket volumes, ensuring timely resolution of issues, and maintaining team morale during peak periods. Effective strategies include implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training to staff. Additionally, fostering open communication and regularly recognizing team achievements can help build a supportive work environment that improves both employee satisfaction and customer service quality.

What is the difference between Helpdesk Manager vs IT Support Specialist?

AspectHelpdesk ManagerIT Support Specialist
Required CredentialsBachelor's degree in IT or related field, certifications like HDI Support Center ManagerAssociate's or Bachelor's degree, certifications like CompTIA A+
Work EnvironmentOversees helpdesk teams, manages support processesProvides technical support directly to users
Employer & Industry UsageCommon in large organizations, IT departmentsFound in various industries, including corporate, healthcare, education

The Helpdesk Manager focuses on leading support teams and managing support operations, while the IT Support Specialist provides direct technical assistance to users. Both roles require technical knowledge, but the manager role emphasizes leadership and process management.

What are the most commonly searched types of Helpdesk jobs in Boston, MA?

The most popular types of Helpdesk jobs in Boston, MA are:

What cities near Boston, MA are hiring for Helpdesk Manager jobs?

Cities near Boston, MA with the most Helpdesk Manager job openings:

Helpdesk Manager jobs near you
Infographic showing various Helpdesk Manager job openings in Boston, MA as of August 2026, with employment types broken down into 84% Full Time, 15% Part Time, and 1% Contract. Highlights an 79% Physical, 3% Hybrid, and 18% Remote job distribution, with an average salary of $91,015 per year, or $43.8 per hour.

Delivery Helper

Sheehan Family Companies

Danvers, MA • On-site

$18/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 16 days ago

Job description

Title: Delivery Helper

Location: Danvers, MA

Manager: Delivery Manager 

Job Type: Full Time, Hourly, Non-Exempt 

Job Schedule: Monday - Friday 7:15am - 1:00pm - 5:00pm; depending on route and daily workload

Pay Range: $18.00 - $22.00/hr; $18.00/hr start

Objective: Delivery Helpers are paired with CDL Drivers for each truck route. Primary responsibilities of Delivery Helpers are to assist with navigation and to unload and deliver products to each account. 

Essential Duties and Responsibilities 

  • Deliver pre-sold products accurately and efficiently to customer accounts.
  • Rotate stock and place products appropriately in dry and refrigerated storage areas.
  • Ensure all pallets loaded onto the truck are secure and stable for transport.
  • Collect empty containers and returns as required by the supplier. 
  • Load and return dunnage, pallets, and load bars to the warehouse to be returned to the supplier. 
  • Maintain a courteous, professional, and respectful attitude toward customers and team members. 

Qualifications & Requirements 

  • High school diploma or GED required. 
  • Must be at least 21 years of age. This is a legal requirement to transport alcohol.
  • Strong safety-oriented mindset and adherence to safe driving practices. 
  • Ability to work independently and collaboratively as part of a team. 
  • Availability to work Monday through Friday starting at 7:15 AM; end times may vary between 1:00 PM – 5:00 PM depending on route and delivery volume. 

Core Competencies 

  • Strong accuracy and attention to detail in all tasks.
  • Effective time management and organizational skills.
  • Excellent communication and customer service skills when interacting with clients and team members.

Physical Demands & Work Environment 

  • Work is performed both indoors and outdoors, often in varying weather conditions, including extreme heat or cold.
  • Must be able to stoop, bend, lift, and twist regularly.
  • Must be able to lift approximately 55 lbs (e.g., two cases of beer).
  • Must be able to operate a two-handed hand truck on inclines and stairs.
  • Requires frequent walking up and down stairs and inclines.
  • Must have sufficient vision and hearing to perform job duties safely and effectively.

Benefits

  • Platinum level health, dental, and vision Insurance
  • Paid vacation 
  • Paid holidays 
  • Sick pay
  • 401k retirement plan employer 100% match up to 5% 

EEO Statement 

Seaboard Products, a division within Sheehan Family Companies, is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees regardless of race, gender, sexual orientation, religion, age, disability status, or veteran status.

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