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Helpdesk Manager Jobs in Boston, MA (NOW HIRING)

Village Tavern

Floor Manager

Salem, MA

$22 - $30/hr

Help manage service flow, table turns, seating, and overall floor organization * Maintain cleanliness, appearance, and organization of all front-of-house areas * Communicate clearly with the kitchen ...

TEKsystems

Help Desk Supervisor

Boston, MA

$40 - $45/hr

Help Desk Supervisor Location: On-Site Position Overview We are seeking an experienced Help Desk ... Manage ticket queues and ensure proper prioritization, escalation, and resolution of incidents and ...

Tobin Scientific

Helper

Peabody, MA · On-site

$22/hr

Operations Manager Job Summary:We are looking for a dependable and detail-oriented Helper for safe and efficient packing, loading, unloading, and transportation of household or commercial items ...

Tobin Scientific

Helper

Peabody, MA · On-site

$22/hr

Operations Manager Job Summary: We are looking for a dependable and detail-oriented Helper for safe and efficient packing, loading, unloading, and transportation of household or commercial items ...

Staples, Inc.

Program Mgr Social Media

Framingham, MA · On-site

We use customer data and analytics to help us understand and improve our customers' experiences ... We're looking for a Program Manager, Social Media to help manage the planning, coordination, and ...

Village Tavern

Floor Manager

Salem, MA · On-site

$22 - $30/hr

Help manage service flow, table turns, seating, and overall floor organization * Maintain cleanliness, appearance, and organization of all front-of-house areas * Communicate clearly with the kitchen ...

Dire Wolf Tavern

Assistant General Manager

Salem, MA · On-site

$65K - $70K/yr

You will be a key leader, helping to drive culture, standards, and performance. Responsibilities of the Assistant Manager Include: * Assist in the management of all front-of-house operations ...

Dire Wolf Tavern

Assistant General Manager

Salem, MA · On-site

$65K - $70K/yr

You will be a key leader, helping to drive culture, standards, and performance. Responsibilities of the Assistant Manager Include: * Assist in the management of all front-of-house operations ...

Tri-Valley Beverage , Inc.

Delivery Helper

Danvers, MA · On-site

$18 - $22/hr

Delivery Manager Job Type: Full Time, Hourly, Non-Exempt Job Schedule: Monday - Friday 7:15am - 1:00pm - 5:00pm; depending on route and daily workload Pay Range: $18.00 - $22.00/hr; $18.00/hr start ...

Village Tavern

Floor Manager

Salem, MA

$22 - $30/hr

Help manage service flow, table turns, seating, and overall floor organization * Maintain cleanliness, appearance, and organization of all front-of-house areas * Communicate clearly with the kitchen ...

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Showing results 21-40

All JobsHelpdesk JobsHelpdesk Manager JobsHelpdesk Manager Jobs in Boston, MA

Helpdesk Manager information

See Boston, MA salary details

$40.7K

$91K

$135.3K

How much do helpdesk manager jobs pay per year?

As of Sep 1, 2026, the average yearly pay for helpdesk manager in Boston, MA is $91,015.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,700.00 and $108,600.00 per year, depending on experience, location, and employer.

What does a helpdesk manager do?

A Helpdesk Manager oversees the daily operations of an organization's IT helpdesk or support team. They are responsible for managing staff, setting service level expectations, resolving escalated issues, and ensuring that users receive timely and effective technical support. Additionally, Helpdesk Managers often analyze support trends, implement process improvements, and coordinate with other IT departments to enhance overall service quality. Their goal is to maintain high customer satisfaction and efficient IT support operations.

What are the key skills and qualifications needed to thrive as a helpdesk manager?

To thrive as a Helpdesk Manager, you need strong IT knowledge, experience in technical support, and typically a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk), ITIL certification, and remote support tools is common in this role. Excellent leadership, problem-solving, and communication skills help you effectively manage teams and customer interactions. These competencies ensure efficient IT support operations, high customer satisfaction, and timely resolution of technical issues.

What are some common challenges faced by helpdesk managers, and how can they be addressed?

Helpdesk Managers often face challenges such as managing high ticket volumes, ensuring timely resolution of issues, and maintaining team morale during peak periods. Effective strategies include implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training to staff. Additionally, fostering open communication and regularly recognizing team achievements can help build a supportive work environment that improves both employee satisfaction and customer service quality.

What is the difference between Helpdesk Manager vs IT Support Specialist?

AspectHelpdesk ManagerIT Support Specialist
Required CredentialsBachelor's degree in IT or related field, certifications like HDI Support Center ManagerAssociate's or Bachelor's degree, certifications like CompTIA A+
Work EnvironmentOversees helpdesk teams, manages support processesProvides technical support directly to users
Employer & Industry UsageCommon in large organizations, IT departmentsFound in various industries, including corporate, healthcare, education

The Helpdesk Manager focuses on leading support teams and managing support operations, while the IT Support Specialist provides direct technical assistance to users. Both roles require technical knowledge, but the manager role emphasizes leadership and process management.

What are the most commonly searched types of Helpdesk jobs in Boston, MA?

The most popular types of Helpdesk jobs in Boston, MA are:

What cities near Boston, MA are hiring for Helpdesk Manager jobs?

Cities near Boston, MA with the most Helpdesk Manager job openings:

Helpdesk Manager jobs near you
Infographic showing various Helpdesk Manager job openings in Boston, MA as of August 2026, with employment types broken down into 84% Full Time, 15% Part Time, and 1% Contract. Highlights an 79% Physical, 3% Hybrid, and 18% Remote job distribution, with an average salary of $91,015 per year, or $43.8 per hour.

Creative Operations Manager

Creative Cove Inc.

Framingham, MA

Contractor

Re-posted 3 days ago

Job description

Our Metrowest client is looking for a full time contract Creative Operations Manager; this role is onsite 2-3 days per week.  In this role, you'll be managing assets across digital, packaging, and retail channels and coordinate timelines and resources--experience with Wrike or a similar project manage tool required for this role.

Day in the life:

  • Lead a mix of fast turn and complex creative projects from start to finish
  • Guide meetings with clarity while consistently setting expectations and keeping projects forward focused.
  • Coordinate timelines, resources, and workflows to support the execution of high-impact creative campaigns
  • Help manage creative asset organization, version control, and delivery across digital, packaging, and retail channels
  • Track project milestones and assist with creative production schedules using project management tools
  • Support the day-to-day operations of the creative team-including intake, prioritization, and communication between stakeholders
  • Work across multiple teams including brand, digital, packaging, and content teams to ensure creative projects are aligned and on-track
  • Lead creative review sessions and help route feedback and approvals across multiple teams
  • Develop a strong understanding of how creative operations drive efficiency and impact within a fast-paced brand environment
  • Support special projects that bridge storytelling, design, and execution for multipler product launches
  • Facilitate weekly team meetings to align priorities, discuss progress, and identify roadblocks
  • Help organize and lead project kick-offs (KOs), ensuring all stakeholders are clear on goals, timelines, and deliverables
  • Build strong working relationships across diverse teams and personalities, fostering collaboration and positive communication
  • Keep multiple projects moving forward in a fast-paced environment
  • Anticipate project needs, proactively flag potential risks, and help drive creative problem-solving 
Creative Cove logo

About Creative Cove

Sourced by ZipRecruiter

Creative Cove Inc. is a staffing firm that specializes in placing highly skilled digital, design, marketing, and advertising professionals on a project, temporary-to-hire and full-time basis. Our clients range from mid-sized agencies to higher education to nonprofit and are located throughout Massachusetts, New Hampshire and Rhode Island. Many Creative Cove recruiters have prior experience working in the creative field, which gives us the ability to work in close partnership with clients to understand in depth their needs, culture and internal processes. We are confident that our expertise can help you find the perfect candidate.

Industry

Recruiting and staffing services

Company size

1 - 10 Employees

Headquarters location

Boston, MA, US

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