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Helpdesk Manager Jobs in Boston, MA (NOW HIRING)

Axis

IT Helpdesk Intern

Chelmsford, MA · On-site

$18/hr

By managing our helpdesk queue, you'll become a vital link between complex technology and the people who use it, turning technical hurdles into seamless workflows." What you'll do here as IT Helpdesk ...

Earnix

IT Helpdesk Specialist

Boston, MA · On-site

... Manage offboarding processes for departing employees Prepare and ship laptops and equipment to ... We're looking for a talented and service-oriented IT Helpdesk Specialist to be the face of IT in ...

Earnix

IT Helpdesk Specialist

Boston, MA · On-site +1

... Manage offboarding processes for departing employees Prepare and ship laptops and equipment to ... help enforce IT security policies, handling sensitive data responsibly in line with company and ...

MORSE Corp

IT Helpdesk Specialist

Cambridge, MA · On-site

... management, servers, virtualization, patching) • Experience with vulnerability scanning tools and incident response processes • Strong written communication skills to create clear technical ...

SharkNinja

Associate Brand Manager, IMC

Needham, MA

$94K - $122K/yr

You will help manage agencies on media planning, creative strategy/concepting, social content, video production, and PR pitching/events. You will lead in-market performance updates, and strategy ...

JVS Boston

IT Helpdesk Support Specialist

Boston, MA · On-site

$65K - $70K/yr

Manage user accounts in Active Directory and Microsoft 365 (account provisioning, password resets, permissions). * Support software installation, patching, license management, and device imaging ...

Village Tavern

Floor Manager

Salem, MA · On-site

$22 - $30/hr

Help manage service flow, table turns, seating, and overall floor organization * Maintain cleanliness, appearance, and organization of all front-of-house areas * Communicate clearly with the kitchen ...

Tobin Scientific

Helper

Peabody, MA · On-site

$22/hr

Operations Manager Job Summary: We are looking for a dependable and detail-oriented Helper for safe and efficient packing, loading, unloading, and transportation of household or commercial items ...

Tobin Scientific

Helper

Peabody, MA · On-site

$22/hr

Operations Manager Job Summary:We are looking for a dependable and detail-oriented Helper for safe and efficient packing, loading, unloading, and transportation of household or commercial items ...

Centerfield

IT Helpdesk Support Engineer

Boston, MA · On-site

$70K - $80K/yr

Experience with enterprise endpoint management tools such as Microsoft Intune or Ninja RMM ... helpdesk, or technical support role, with a proven track record of managing end-user compute ...

Staples, Inc.

Program Mgr Social Media

Framingham, MA · Remote

We use customer data and analytics to help us understand and improve our customers' experiences ... We're looking for a Program Manager, Social Media to help manage the planning, coordination, and ...

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Showing results 21-40

All JobsHelpdesk JobsHelpdesk Manager JobsHelpdesk Manager Jobs in Boston, MA

Helpdesk Manager information

See Boston, MA salary details

$40.7K

$91K

$135.3K

How much do helpdesk manager jobs pay per year?

As of Aug 9, 2026, the average yearly pay for helpdesk manager in Boston, MA is $91,015.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,700.00 and $108,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a helpdesk manager?

To thrive as a Helpdesk Manager, you need strong IT knowledge, experience in technical support, and typically a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk), ITIL certification, and remote support tools is common in this role. Excellent leadership, problem-solving, and communication skills help you effectively manage teams and customer interactions. These competencies ensure efficient IT support operations, high customer satisfaction, and timely resolution of technical issues.

What does a helpdesk manager do?

A Helpdesk Manager oversees the daily operations of an organization's IT helpdesk or support team. They are responsible for managing staff, setting service level expectations, resolving escalated issues, and ensuring that users receive timely and effective technical support. Additionally, Helpdesk Managers often analyze support trends, implement process improvements, and coordinate with other IT departments to enhance overall service quality. Their goal is to maintain high customer satisfaction and efficient IT support operations.

What is the difference between Helpdesk Manager vs IT Support Specialist?

AspectHelpdesk ManagerIT Support Specialist
Required CredentialsBachelor's degree in IT or related field, certifications like HDI Support Center ManagerAssociate's or Bachelor's degree, certifications like CompTIA A+
Work EnvironmentOversees helpdesk teams, manages support processesProvides technical support directly to users
Employer & Industry UsageCommon in large organizations, IT departmentsFound in various industries, including corporate, healthcare, education

The Helpdesk Manager focuses on leading support teams and managing support operations, while the IT Support Specialist provides direct technical assistance to users. Both roles require technical knowledge, but the manager role emphasizes leadership and process management.

What are some common challenges faced by helpdesk managers, and how can they be addressed?

Helpdesk Managers often face challenges such as managing high ticket volumes, ensuring timely resolution of issues, and maintaining team morale during peak periods. Effective strategies include implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training to staff. Additionally, fostering open communication and regularly recognizing team achievements can help build a supportive work environment that improves both employee satisfaction and customer service quality.
What are the most commonly searched types of Helpdesk jobs in Boston, MA? The most popular types of Helpdesk jobs in Boston, MA are:
What cities near Boston, MA are hiring for Helpdesk Manager jobs? Cities near Boston, MA with the most Helpdesk Manager job openings:
Helpdesk Manager jobs near you
Infographic showing various Helpdesk Manager job openings in Boston, MA as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $91,015 per year, or $43.8 per hour.

IT Helpdesk Intern

Axis

Chelmsford, MA • On-site

$18/hr

Full-time

Posted 16 days ago

Job description

Job Title
IT Helpdesk InternJob Description

Job introduction in italic including:

Your future in IT starts here! This is a hands on internship opportunity and is based onsite 5 days a week in Chelmsford, MA. Pay rate: $18/hr.

Who is your future team?

Join a fast-paced team where your work has a visible impact. By managing our helpdesk queue, you'll become a vital link between complex technology and the people who use it, turning technical hurdles into seamless workflows."

What you'll do here as IT Helpdesk Intern?

What You'll Do Here....

  • First line support for service desk ticket requests
  • Assist with Onboarding new Axians - including, but not limited to building new hire laptops and conducting trainings
  • Help create and maintain knowledge base documentation
  • Maintain and organize inventory
  • Shadow senior team members
  • Involvement in ongoing IT projects
  • Perform additional tasks as required

Who are we looking for/Who are you?

  • Strong attention to detail
  • Organized with ability to multi-task
  • Excellent use of time management
  • High skill level with Microsoft Office Suite and Windows Platform
  • Ability to effectively work independently as well as within a team
  • Excellent problem solving and analytical skills
  • Excellent oral and written communication skills
  • Eager and quick learner

We'd love to hear that you have/are:

  • Currently pursuing a Bachelor's degree in Information Systems or Management Information Systems
  • Maintained GPA of 3.0 or better
  • Prior IT internship experience a plus
  • Interest in learning about Information Systems
  • Interest in technology as this will focus on our windows platform, office applications and more!
Type of EmploymentStudent (Fixed Term)Posting End Date2026-08-09

Certain roles at Axis require background checks, which means applicable verifications will be done in these recruitments. Notice will be provided before we take any action.

About Axis Communications

We enable a smarter, safer world by creating innovative solutions for improving security and business performance. As a network technology company and industry leader, we offer solutions in video surveillance, access control, intercom, and audio systems, enhanced by intelligent analytics applications.

With around 6000 committed employees in over 50 countries, we collaborate with partners worldwide. Together, we thrive in our friendly, open, and collaborative culture and inspire each other to think beyond the expected. United by our commitment to inclusion, diversity, and sustainability, we consistently seek to develop our skills and way of working.

Lets create a smarter, safer world

For more information about Axis, please visit our website www.axis.com.

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