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Helpdesk Manager Jobs in Lowell, MA (NOW HIRING)

ArrowCore Group

HelpDesk Analyst

Needham, MA · On-site

$22.25 - $30.50/hr

Job Title: HelpDesk Analyst Location: Needham, MA Duration: 3 Months with possible extension Job responsibilities: 1. Inventory & Assessment o Catalog all IT assets in the existing closets. o ...

Vinfen

Helpdesk Associate

Cambridge, MA · On-site

$21.05/hr

... by management. • Properly documents Help Desk tickets in ticketing applications. • Visit residential programs and office buildings to support a variety of issues. • Performs other related ...

Vinfen

Helpdesk Associate

Cambridge, MA · On-site

$21.05/hr

Overview The IT Helpdesk Associate provides entry level help desk support directly to Vinfen end users and to critical internal IT functions. Work also includes data entry and verification ofsystem ...

Hub Technology Group

Helpdesk Technician

Cambridge, MA · Hybrid

$21.75 - $29.25/hr

HYBRID - BOSTON - W2 ONLY - * 2+ years of professional experience or mix of internships, co-ops, etc * Associates Degree or equivalent combination of education and experience. * Impeccable customer ...

Earnix

IT Helpdesk Specialist

Boston, MA · On-site

... Manage offboarding processes for departing employees Prepare and ship laptops and equipment to ... We're looking for a talented and service-oriented IT Helpdesk Specialist to be the face of IT in ...

Earnix

IT Helpdesk Specialist

Boston, MA · On-site +1

... Manage offboarding processes for departing employees Prepare and ship laptops and equipment to ... help enforce IT security policies, handling sensitive data responsibly in line with company and ...

Vinfen

IT Services Helpdesk Technician

Cambridge, MA · On-site

$40K/yr

Overview The IT Help Desk Technician will provide support directly to Vinfen end users. Work will include support on new computer and peripheral deployments, software installation and updates as well ...

Vinfen

IT Services Helpdesk Technician

Cambridge, MA · On-site

$40K - $54K/yr

The IT Help Desk Technician will provide support directly to Vinfen end users. Work will include ... prioritize and manage multiple tasks effectively. Experience working effectively in a team ...

Village Tavern

Floor Manager

Salem, MA

$22 - $30/hr

Help manage service flow, table turns, seating, and overall floor organization * Maintain cleanliness, appearance, and organization of all front-of-house areas * Communicate clearly with the kitchen ...

TEKsystems

Help Desk Supervisor

Boston, MA · On-site

$40 - $45/hr

Help Desk Supervisor Location: On-Site Position Overview We are seeking an experienced Help Desk ... Manage ticket queues and ensure proper prioritization, escalation, and resolution of incidents and ...

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All JobsHelpdesk JobsHelpdesk Manager JobsHelpdesk Manager Jobs in Lowell, MA

Helpdesk Manager information

See Lowell, MA salary details

$37.2K

$83.1K

$123.5K

How much do helpdesk manager jobs pay per year?

As of Sep 1, 2026, the average yearly pay for helpdesk manager in Lowell, MA is $83,092.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,500.00 and $99,200.00 per year, depending on experience, location, and employer.

What does a helpdesk manager do?

A Helpdesk Manager oversees the daily operations of an organization's IT helpdesk or support team. They are responsible for managing staff, setting service level expectations, resolving escalated issues, and ensuring that users receive timely and effective technical support. Additionally, Helpdesk Managers often analyze support trends, implement process improvements, and coordinate with other IT departments to enhance overall service quality. Their goal is to maintain high customer satisfaction and efficient IT support operations.

What are the key skills and qualifications needed to thrive as a helpdesk manager?

To thrive as a Helpdesk Manager, you need strong IT knowledge, experience in technical support, and typically a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk), ITIL certification, and remote support tools is common in this role. Excellent leadership, problem-solving, and communication skills help you effectively manage teams and customer interactions. These competencies ensure efficient IT support operations, high customer satisfaction, and timely resolution of technical issues.

What are some common challenges faced by helpdesk managers, and how can they be addressed?

Helpdesk Managers often face challenges such as managing high ticket volumes, ensuring timely resolution of issues, and maintaining team morale during peak periods. Effective strategies include implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training to staff. Additionally, fostering open communication and regularly recognizing team achievements can help build a supportive work environment that improves both employee satisfaction and customer service quality.

What is the difference between Helpdesk Manager vs IT Support Specialist?

AspectHelpdesk ManagerIT Support Specialist
Required CredentialsBachelor's degree in IT or related field, certifications like HDI Support Center ManagerAssociate's or Bachelor's degree, certifications like CompTIA A+
Work EnvironmentOversees helpdesk teams, manages support processesProvides technical support directly to users
Employer & Industry UsageCommon in large organizations, IT departmentsFound in various industries, including corporate, healthcare, education

The Helpdesk Manager focuses on leading support teams and managing support operations, while the IT Support Specialist provides direct technical assistance to users. Both roles require technical knowledge, but the manager role emphasizes leadership and process management.

What are the most commonly searched types of Helpdesk jobs in Lowell, MA?

The most popular types of Helpdesk jobs in Lowell, MA are:

What cities near Lowell, MA are hiring for Helpdesk Manager jobs?

Cities near Lowell, MA with the most Helpdesk Manager job openings:

Helpdesk Manager jobs near you
Infographic showing various Helpdesk Manager job openings in Lowell, MA as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 17% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $83,092 per year, or $39.9 per hour.

HelpDesk Administrator

Edward M. Kennedy Community Health Center, Inc.

Framingham, MA • On-site

$20 - $23/hr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 5 days ago

Job description

Salary for this Position: $20.00 - $23.00/Hour
*All Pay Rates are subject to Experience, License or Certification and Location*
Edward M. Kennedy Community Health Center is one of the largest community health centers in Massachusetts serving Worcester, Framingham, Milford, and the surrounding communities.  We are a thriving and growing organization, and our team is expanding across sites to support this growth.
We are currently hiring a Helpdesk Administrator based in Framingham, MA. The Helpdesk Administrator provides frontline user support on a variety of information technology, telecommunication and computer use inquiries. Identify, research and resolve technical problems, respond to telephone and email inquiries and personnel requests for technical support. Document and track and monitor technical problems to ensure a timely resolution. Relies on instructions and pre-established guidelines to perform the functions of the job.
As an employer of choice, our inclusive workplace environment fosters teamwork, accountability and respect and supports the growth and development of each employee.  We are an equal opportunity employer and embrace the richness of the diversity of our staff and community.  You are a good fit for our team if you are passionate about helping people live healthier lives and enjoy working in a supportive, team-based environment.
Essential Functions:

  • Analyze, troubleshoot and resolve software & hardware issues for end users and follows-up with them to ensure that requests were completed to their satisfaction.
  • Use remotely support software to provide technical support.
  • Monitors network and associated devices for potential issues and Identify and escalate critical incidents with a strong sense of urgency and ownership.
  • Supports and maintains user account information including rights, security and systems group.
  • Assists with training of end users on basic PC computing skills and computer usage policies.
  • Learn and keep current with all supported software applications
  • Use the IT Helpdesk ticketing and knowledgebase system to record, assign, track, close, and analyze all IT Helpdesk requests.
  • Coordinate with external vendors to troubleshoot technical problems that cannot be resolved internally.
  • Travel to other sites to provide technical support as needed.
  • Provide After-hours and weekend support on a rotational basis.
  • Perform other duties and work assignments as assigned by the supervisor including attendance of requested department, organization, and outside meetings and/or trainings.
  • Works a fluctuating work schedule including day, evenings, and occasionally a Saturday shift (9am-1pm)
Education and Experience:
  • Strong PC skill and Windows 10 knowledge Mac OS experience a plus
  • Strong Customer Service, phone and organizational skills
  • Understanding of Networking Fundamentals
  • Basic Client-Server understanding
Benefits:
  • Competitive salary based on related experience
  • Medical insurance starts on first day of employment. 
    • Health center pays 80% of medical insurance premiums.
    • Includes coverage for same-sex domestic partners and gender affirming care.
  • Generous time off packages
  • Dental and Vision insurance
  • 403b Retirement Plan with employer match
  • Flexible Spending Accounts
  • Employee Assistance Program

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