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Helpdesk Manager Jobs in Onset, MA (NOW HIRING)

Cape Cod Healthcare Inc

Kitchen Helper

Falmouth, MA

$16.75 - $19.25/hr

Under the general supervision of the Dietary Manager, and or designee and within hospital and ... Wash pots, pans and utensils, and help with vegetable prep. * Completes production for all dietary ...

Cape Cod Healthcare Inc.

Kitchen Helper

Falmouth, MA · On-site

$17.42 - $30.11/hr

Under the general supervision of the Dietary Manager, and or designee and within hospital and ... Wash pots, pans and utensils, and help with vegetable prep. * Completes production for all dietary ...

Cape Cod Healthcare Inc

Kitchen Helper

Falmouth, MA

$16.75 - $19.25/hr

Under the general supervision of the Dietary Manager, and or designee and within hospital and ... Wash pots, pans and utensils, and help with vegetable prep. * Completes production for all dietary ...

Cape Cod Healthcare Inc

Kitchen Helper

Falmouth, MA

$16.75 - $19.25/hr

Under the general supervision of the Dietary Manager, and or designee and within hospital and ... Wash pots, pans and utensils, and help with vegetable prep. * Completes production for all dietary ...

Cape Cod Healthcare Inc.

Kitchen Helper

Falmouth, MA · On-site

$17.42 - $30.11/hr

Under the general supervision of the Dietary Manager, and or designee and within hospital and ... Wash pots, pans and utensils, and help with vegetable prep. * Completes production for all dietary ...

Cape Cod Healthcare Inc.

Kitchen Helper

Falmouth, MA · On-site

$17.42 - $30.11/hr

Under the general supervision of the Dietary Manager, and or designee and within hospital and ... Wash pots, pans and utensils, and help with vegetable prep. * Completes production for all dietary ...

CVS Health

Pharmacy Manager

Mashpee, MA · On-site

$65 - $85/hr

Millions of times a day, we help people on their path to better health -from advising on prescriptions to helping manage chronic and specialty conditions. As Pharmacy Manager, you have one of the ...

Foot Locker

Assistant Manager

North Dartmouth, MA · On-site

$20.50/hr

The best ones help shape it. At Foot Locker, we're rooted in sport, powered by style, and driven by ... Apply today! Overview The Assistant Store Manager (ASM) is a key store leader who helps bring ...

Foot Locker

Assistant Manager

North Dartmouth, MA

$20.50/hr

The best ones help shape it. At Foot Locker, we're rooted in sport, powered by style, and driven by ... Apply today! Overview The Assistant Store Manager (ASM) is a key store leader who helps bring ...

Cape Cod Healthcare Inc

Lead Kitchen Helper

Falmouth, MA

$17.25 - $21.75/hr

Under the direction of management is responsible for the following; * Opening and closing duties ... Acts as a resource for Kitchen Helpers when questions or problems arise. * Practices according to ...

Cape Cod Healthcare Inc.

Lead Kitchen Helper

Falmouth, MA · On-site

$18.65 - $32.22/hr

Description Under the direction of management is responsible for the following; * Opening and ... Acts as a resource for Kitchen Helpers when questions or problems arise. * Practices according to ...

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All JobsHelpdesk JobsHelpdesk Manager JobsHelpdesk Manager Jobs in Onset, MA

Helpdesk Manager information

See Onset, MA salary details

$39.3K

$87.9K

$130.6K

How much do helpdesk manager jobs pay per year?

As of Aug 1, 2026, the average yearly pay for helpdesk manager in Onset, MA is $87,888.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,200.00 and $104,900.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Helpdesk Manager, and why are they important?

To thrive as a Helpdesk Manager, you need strong IT knowledge, experience in technical support, and typically a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk), ITIL certification, and remote support tools is common in this role. Excellent leadership, problem-solving, and communication skills help you effectively manage teams and customer interactions. These competencies ensure efficient IT support operations, high customer satisfaction, and timely resolution of technical issues.

What does a Helpdesk Manager do?

A Helpdesk Manager oversees the daily operations of an organization's IT helpdesk or support team. They are responsible for managing staff, setting service level expectations, resolving escalated issues, and ensuring that users receive timely and effective technical support. Additionally, Helpdesk Managers often analyze support trends, implement process improvements, and coordinate with other IT departments to enhance overall service quality. Their goal is to maintain high customer satisfaction and efficient IT support operations.

What is the difference between Helpdesk Manager vs IT Support Specialist?

AspectHelpdesk ManagerIT Support Specialist
Required CredentialsBachelor's degree in IT or related field, certifications like HDI Support Center ManagerAssociate's or Bachelor's degree, certifications like CompTIA A+
Work EnvironmentOversees helpdesk teams, manages support processesProvides technical support directly to users
Employer & Industry UsageCommon in large organizations, IT departmentsFound in various industries, including corporate, healthcare, education

The Helpdesk Manager focuses on leading support teams and managing support operations, while the IT Support Specialist provides direct technical assistance to users. Both roles require technical knowledge, but the manager role emphasizes leadership and process management.

What are some common challenges faced by Helpdesk Managers, and how can they be addressed?

Helpdesk Managers often face challenges such as managing high ticket volumes, ensuring timely resolution of issues, and maintaining team morale during peak periods. Effective strategies include implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training to staff. Additionally, fostering open communication and regularly recognizing team achievements can help build a supportive work environment that improves both employee satisfaction and customer service quality.
What cities near Onset, MA are hiring for Helpdesk Manager jobs? Cities near Onset, MA with the most Helpdesk Manager job openings:
Helpdesk Manager jobs near you
Infographic showing various Helpdesk Manager job openings in Onset, MA as of July 2026, with employment types broken down into 87% Full Time, 9% Part Time, 3% Contract, and 1% Summer. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $87,888 per year, or $42.3 per hour.

Kitchen Helper

Cape Cod Healthcare Inc

Falmouth, MA

$16.75 - $19.25/hr

Other

Re-posted 18 days ago

Cape Cod Healthcare rating

6.7

Company rating: 6.7 out of 10

Based on 34 frontline employees who took The Breakroom Quiz

530th of 887 rated healthcare providers

Job description

  1. Must be courteous to patients, visitors, physicians, volunteers, and other employees of the organization.
  2. Under the general supervision of the Dietary Manager, and or designee and within hospital and departmental policies and procedures is responsible for the following duties:
  3. Prepare and assemble cold food items in accordance with census and hospital specifications
  4. Set up patient trays according to menus and diet instructions; assist with delivery of trays when needed and return trays to dietary after meals.
  5. Supply floor pantries with needed listed food items.  Clean pantries and clean and defrost refrigerators as assigned.  Make and deliver requested between-meal nourishments.
  6. Assist in dish room with de-traying, dishwashing, and storage of clean dish items.
  7. Take fruit and vegetable inventory twice weekly, as assigned.
  8. Make coffee for Hospital meetings.  Sets up hospital functions under supervision of the Food Service Manager or designee.
  9. Sweep and mop Kitchen, walk in, and storeroom floors daily.  
  10. Other general cleaning as assigned.
  11. Wash pots, pans and utensils, and help with vegetable prep.
  12. Completes production for all dietary needs.
  13. Must wear facility provided identification badge.

Consistently provides service excellence to all patients, family members, visitors, volunteers and co-workers in a manner that reflects Falmouth Hospital’s commitment to CARES: compassion, accountability, respect, excellence and service.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE 
•    Must be able to read, write, and understand English.  
•    Must be able to follow written and verbal instructions.  
•    Must be at least 16 years of age.  
•    Able to interact and relate to public and fellow workers.  
•    Ability to work in a flexible environment.  
•    Interest in experiencing new opportunities in an environment of change.  
•    Willingness to try new approaches to situations.

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