ZipRecruiter

Log In

1

Helpdesk Manager Jobs in Onset, MA (NOW HIRING)

Cape Cod Healthcare Inc

Lead Kitchen Helper

Falmouth, MA · On-site

$17.25 - $21.75/hr

Under the direction of management is responsible for the following; * Opening and closing duties ... Acts as a resource for Kitchen Helpers when questions or problems arise. * Practices according to ...

Great Clips

Salon Manager

Mashpee, MA · On-site

If you're a licensed stylist who enjoys coaching others, building strong teams, and helping a salon ... Whether you're currently an Assistant Manager or an experienced stylist ready to take on full ...

Dunkin

Manager

Hyannis, MA · On-site

The Store Manager will motivate, develop and lead their team while maintaining operational excellence, in accordance with Brand standards, and helping to build profitable top line sales. Fostering ...

Dunkin

Manager

Sandwich, MA · On-site

The Store Manager will motivate, develop and lead their team while maintaining operational excellence, in accordance with Brand standards, and helping to build profitable top line sales. Fostering ...

Dunkin

Manager

Buzzards Bay, MA · On-site

The Store Manager will motivate, develop and lead their team while maintaining operational excellence, in accordance with Brand standards, and helping to build profitable top line sales. Fostering ...

Dunkin

Manager

Wareham, MA · On-site

The Store Manager will motivate, develop and lead their team while maintaining operational excellence, in accordance with Brand standards, and helping to build profitable top line sales. Fostering ...

Dunkin

Manager

Bourne, MA · On-site

The Store Manager will motivate, develop and lead their team while maintaining operational excellence, in accordance with Brand standards, and helping to build profitable top line sales. Fostering ...

Dunkin

Manager

Bourne, MA · On-site

The Store Manager will motivate, develop and lead their team while maintaining operational excellence, in accordance with Brand standards, and helping to build profitable top line sales. Fostering ...

Dunkin

Manager

Dartmouth, MA · On-site

The Store Manager will motivate, develop and lead their team while maintaining operational excellence, in accordance with Brand standards, and helping to build profitable top line sales. Fostering ...

Dunkin

Manager

Bourne, MA

The Store Manager will motivate, develop and lead their team while maintaining operational excellence, in accordance with Brand standards, and helping to build profitable top line sales. Fostering ...

Dunkin

Manager

Pocasset, MA · On-site

The Store Manager will motivate, develop and lead their team while maintaining operational excellence, in accordance with Brand standards, and helping to build profitable top line sales. Fostering ...

Dunkin

Manager

Sandwich, MA · On-site

The Store Manager will motivate, develop and lead their team while maintaining operational excellence, in accordance with Brand standards, and helping to build profitable top line sales. Fostering ...

Dunkin

Manager

Fall River, MA · On-site

The Store Manager will motivate, develop and lead their team while maintaining operational excellence, in accordance with Brand standards, and helping to build profitable top line sales. Fostering ...

previous pagenext page

Showing results 21-40

All JobsHelpdesk JobsHelpdesk Manager JobsHelpdesk Manager Jobs in Onset, MA

Helpdesk Manager information

See Onset, MA salary details

$39.3K

$87.9K

$130.6K

How much do helpdesk manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for helpdesk manager in Onset, MA is $87,888.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,200.00 and $104,900.00 per year, depending on experience, location, and employer.

What does a helpdesk manager do?

A Helpdesk Manager oversees the daily operations of an organization's IT helpdesk or support team. They are responsible for managing staff, setting service level expectations, resolving escalated issues, and ensuring that users receive timely and effective technical support. Additionally, Helpdesk Managers often analyze support trends, implement process improvements, and coordinate with other IT departments to enhance overall service quality. Their goal is to maintain high customer satisfaction and efficient IT support operations.

What are the key skills and qualifications needed to thrive as a helpdesk manager?

To thrive as a Helpdesk Manager, you need strong IT knowledge, experience in technical support, and typically a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk), ITIL certification, and remote support tools is common in this role. Excellent leadership, problem-solving, and communication skills help you effectively manage teams and customer interactions. These competencies ensure efficient IT support operations, high customer satisfaction, and timely resolution of technical issues.

What are some common challenges faced by helpdesk managers, and how can they be addressed?

Helpdesk Managers often face challenges such as managing high ticket volumes, ensuring timely resolution of issues, and maintaining team morale during peak periods. Effective strategies include implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training to staff. Additionally, fostering open communication and regularly recognizing team achievements can help build a supportive work environment that improves both employee satisfaction and customer service quality.

What is the difference between Helpdesk Manager vs IT Support Specialist?

AspectHelpdesk ManagerIT Support Specialist
Required CredentialsBachelor's degree in IT or related field, certifications like HDI Support Center ManagerAssociate's or Bachelor's degree, certifications like CompTIA A+
Work EnvironmentOversees helpdesk teams, manages support processesProvides technical support directly to users
Employer & Industry UsageCommon in large organizations, IT departmentsFound in various industries, including corporate, healthcare, education

The Helpdesk Manager focuses on leading support teams and managing support operations, while the IT Support Specialist provides direct technical assistance to users. Both roles require technical knowledge, but the manager role emphasizes leadership and process management.

What cities near Onset, MA are hiring for Helpdesk Manager jobs?

Cities near Onset, MA with the most Helpdesk Manager job openings:

Helpdesk Manager jobs near you
Infographic showing various Helpdesk Manager job openings in Onset, MA as of August 2026, with employment types broken down into 86% Full Time, 13% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $87,888 per year, or $42.3 per hour.

Lead Kitchen Helper

Cape Cod Healthcare Inc

Falmouth, MA • On-site

$17.25 - $21.75/hr

Full-time

Re-posted 4 days ago

Cape Cod Healthcare rating

6.7

Company rating: 6.7 out of 10

Based on 34 frontline employees who took The Breakroom Quiz

530th of 891 rated healthcare providers

Job description

Under the direction of management is responsible for the following;

  1. Opening and closing duties for the Nutrition and Food Service department.
  2. Assist in coverage of shifts
  3. Coordinating work flows of Retail, Production, & Patient Service areas.
  4. Production, sanitation, and delivery of food service trays.
  5. Assist patients with menu selection as needed.
  6. Assist manager with the day to day operation of the department ensuring effective daily department operations and participates in the staffing process to ensure adequate staffing.
  7. Addressing complaints and resolving issues
  8. Assist in Retail area to include production, sanitation, and cash handling.
  9. Training of employees
  10. Assist with monthly Financial reporting
  11. Acts as a resource for Kitchen Helpers when questions or problems arise.
  12. Practices according to entity mandatory requirements.      
  13. Practices according to department expectations.     
  14. Practices with a Customer Service approach to all activities.           
  15. Describes and promotes the mission of the department.    
  16. Demonstrates skills and ability in all aspects of performance management.          
  17. Complies with all administrative policies and procedures.   
  18. Promotes self-development and learning with staff.
  19. Demonstrates responsibility in utilization of financial resources.    
  20. Demonstrates ability to manage various responsibilities.    
  21. Demonstrates skills and abilities in employee relations.      
  22. Performs with knowledge of effective communication practices.   
  23. Demonstrates knowledge of PI (Performance Improvement)  and survey process.
  24. Demonstrates basic computer ability with Excel, Word, and Powerpoint.   
  25. Demonstrates appropriate interpersonal skills.
  26. In general oversee all aspects related to the operation of the sections under the supervision of the management team.
  27. Perform other duties as assigned by management.

Consistently provides service excellence to all patients, family members, visitors, volunteers and co-workers in a manner that reflects Falmouth Hospital’s commitment to CARES: compassion, accountability, respect, excellence and service.

  • High school diploma or equivalent is required  
  • Ability to read, write and communicate effectively in English.
  • Basic knowledge of Word, Excel and Outlook.
  • Must be ServSafe Certified within six (6) months of date of hire. 
  • Must successfully attain Food Manager Certification within 6 months of hire.
  • Minimum of three year’s previous kitchen experience or Food Service Management is required.

What Cape Cod Healthcare employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply