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Helpdesk Manager Jobs in California (NOW HIRING)

GSI Environmental Inc.

Helpdesk Technician

Irvine, CA

$21.25 - $28.75/hr

Position Overview We are seeking a Help Desk Technician to serve as the dedicated on-site IT ... Ability to prioritize tasks and manage time effectively in a fast-paced environment

MCH Consulting Services LLC

Helpdesk Technician

Oxnard, CA

$21.25 - $28.50/hr

Candidate will be able to operate the help desk, record trouble calls and messages, and maintain ... Perform account management by giving users the appropriate group, organizational account, and ...

CONNECTION

Helpdesk Support Technician

Brea, CA

$20.75 - $28/hr

IntroductionImagine finding a career where you're rewarded for doing what you do best--helping ... Ability to work independently and manage multiple priorities. Preferred Qualifications * Experience ...

Connection

Helpdesk Support Technician

Brea, CA

$29/hr

Help Desk Support Technician Industry: Heavy Civil Construction Location: Brea, CA (100% On-Site ... Ability to work independently and manage multiple priorities Preferred Qualifications * Experience ...

CONNECTION

Helpdesk Support Technician

Brea, CA

$20.75 - $28/hr

IntroductionImagine finding a career where you're rewarded for doing what you do best--helping ... Ability to work independently and manage multiple priorities. Preferred Qualifications * Experience ...

Connection

Helpdesk Support Technician

Brea, CA

$29/hr

Provide day-to-day Help Desk support for end users * Troubleshoot hardware, software, and ... Ability to work independently and manage multiple priorities Preferred Qualifications * Experience ...

Munchkin

Helpdesk Support Specialist

Van Nuys, CA · On-site

Manage helpdesk queue and escalations for priority users and provides timely resolutions * Review, maintain and enforce corporate cybersecurity standards and compliance regulations (PCI, CTPAT, SOC ...

Munchkin

Helpdesk Support Specialist

Van Nuys, CA

Manage helpdesk queue and escalations for priority users and provides timely resolutions * Review, maintain and enforce corporate cybersecurity standards and compliance regulations (PCI, CTPAT, SOC ...

The Rockridge Group

Helpdesk Technician (L2)

Roseville, CA

$21 - $28.25/hr

The Helpdesk Technician is responsible for onsite and remote installation and support needs for our Managed Service Clients. This relates to all technology to include but not limited to: workstations ...

IN2U

IT Helpdesk

Los Angeles, CA

$34.56 - $38.40/hr

Experience using Help Desk ticketing or IT Service Management (ITSM) platforms. * Familiarity with Active Directory, Microsoft 365 administration, VPNs, and basic networking concepts. * Previous ...

Connection

Helpdesk Support Technician

Brea, CA · On-site

$29/hr

Provide day-to-day Help Desk support for end users * Troubleshoot hardware, software, and ... Ability to work independently and manage multiple priorities Preferred Qualifications * Experience ...

E-Solutions, Inc.

IT Helpdesk

San Jose, CA · On-site

Managing technical documentation. * Operations and Support * Asset Management, includes 4 physical ... IT Helpdesk1Linux,Helpdesk technician,Widnows,Computer network'',Forman deploymentN/AW2United ...

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Helpdesk Manager information

See California salary details

$37K

$82.7K

$122.9K

How much do helpdesk manager jobs pay per year?

As of Aug 9, 2026, the average yearly pay for helpdesk manager in California is $82,684.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,100.00 and $98,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a helpdesk manager?

To thrive as a Helpdesk Manager, you need strong IT knowledge, experience in technical support, and typically a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk), ITIL certification, and remote support tools is common in this role. Excellent leadership, problem-solving, and communication skills help you effectively manage teams and customer interactions. These competencies ensure efficient IT support operations, high customer satisfaction, and timely resolution of technical issues.

What does a helpdesk manager do?

A Helpdesk Manager oversees the daily operations of an organization's IT helpdesk or support team. They are responsible for managing staff, setting service level expectations, resolving escalated issues, and ensuring that users receive timely and effective technical support. Additionally, Helpdesk Managers often analyze support trends, implement process improvements, and coordinate with other IT departments to enhance overall service quality. Their goal is to maintain high customer satisfaction and efficient IT support operations.

What is the difference between Helpdesk Manager vs IT Support Specialist?

AspectHelpdesk ManagerIT Support Specialist
Required CredentialsBachelor's degree in IT or related field, certifications like HDI Support Center ManagerAssociate's or Bachelor's degree, certifications like CompTIA A+
Work EnvironmentOversees helpdesk teams, manages support processesProvides technical support directly to users
Employer & Industry UsageCommon in large organizations, IT departmentsFound in various industries, including corporate, healthcare, education

The Helpdesk Manager focuses on leading support teams and managing support operations, while the IT Support Specialist provides direct technical assistance to users. Both roles require technical knowledge, but the manager role emphasizes leadership and process management.

What are some common challenges faced by helpdesk managers, and how can they be addressed?

Helpdesk Managers often face challenges such as managing high ticket volumes, ensuring timely resolution of issues, and maintaining team morale during peak periods. Effective strategies include implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training to staff. Additionally, fostering open communication and regularly recognizing team achievements can help build a supportive work environment that improves both employee satisfaction and customer service quality.
What are the most commonly searched types of Helpdesk jobs in California? The most popular types of Helpdesk jobs in California are:
What cities in California are hiring for Helpdesk Manager jobs? Cities in California with the most Helpdesk Manager job openings:
Helpdesk Manager jobs near you
Infographic showing various Helpdesk Manager job openings in California as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $82,684 per year, or $39.8 per hour.

Helpdesk Technician

GSI Environmental Inc.

Irvine, CA

$21.25 - $28.75/hr

Full-time

Re-posted yesterday

Job description

About Us 

GSI is a privately held, employee-owned company offering superior compensation, benefits, and professional development. GSI is highly respected nationally and internationally for the quality of its professional environmental services and the technically advanced projects it has completed over its 39 years of operation. 

GSI employs cross-disciplinary teams of environmental engineers and scientists, including toxicologists, geologists, hydrogeologists, ecologists, chemists, oceanographers, and data scientists with seamless collaboration over both technical disciplines and offices. Headquartered in Houston, Texas, GSI operates offices in Texas (Austin and Houston), California (Irvine, the San Francisco Bay Area, and Folsom), Washington (Olympia), Montana (Missoula and Helena), Colorado (Lakewood), North Carolina (Raleigh), and New York (Syracuse). Our talented staff of environmental professionals perform projects nationwide and internationally.  

Position Overview 

We are seeking a Help Desk Technician to serve as the dedicated on-site IT support for our Irvine, California office and as the primary IT point of contact for our West Coast employees and offices. While you will work closely with and be supported by the broader IT team headquartered in Houston, this role requires a high degree of independence, professionalism, and ownership of day-to-day IT needs locally. 

Come join our team! To learn more, visit: https://www.gsienv.com/careers/   

Key Responsibilities  

  • Provide first-level technical support to users via in-person assistance, phone, email, or chat 

  • Troubleshoot and resolve issues related to desktops, laptops, printers, mobile devices, applications, and network connectivity 

  • Log, track, and document all help desk requests using the company’s ticketing system 

  • Escalate unresolved issues to the appropriate internal teams or third-party vendors 

  • Set up and configure hardware and software for new hires and assist with IT onboarding 

  • Maintain and update IT asset inventory and software licensing records 

  • Assist in maintaining user accounts, email, and access permissions 

  • Support conference room technology, video conferencing tools, and AV equipment 

  • Maintain technical documentation and user guides for common issues and solutions 

  • Collaborate with the Houston IT team on system updates, cybersecurity practices, and organization-wide IT projects. 

  • Associate degree in Information Technology, Computer Science, or a related field (or equivalent experience) 

  • Proficiency with Windows OS, Microsoft 365, and common business applications 

  • Familiarity with networking fundamentals (DNS, DHCP, VPN, etc.) 

  • Strong problem-solving skills and the ability to clearly explain technical issues to non-technical users 

  • Excellent customer service and communication skills 

  • Ability to prioritize tasks and manage time effectively in a fast-paced environment 

  • Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or similar (plus) 

Work Schedule & Environment 

  • On-site presence required 5 days a week in the Irvine office 

  • Standard office environment with occasional lifting of equipment (up to 25 lbs) 

  • May require occasional after-hours or weekend support during upgrades or outages 

  • Routine collaboration with the Houston-based IT team and remote support to West Coast teams/offices 

*Exact salary will depend on level of education and relevant experience.

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