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Helpdesk Manager Jobs in California (NOW HIRING)

CONNECTION

Helpdesk Support Technician

Brea, CA · On-site

$20.75 - $28/hr

IntroductionImagine finding a career where you're rewarded for doing what you do best--helping ... Ability to work independently and manage multiple priorities. Preferred Qualifications * Experience ...

Munchkin

Helpdesk Support Specialist

Van Nuys, CA · On-site

Manage helpdesk queue and escalations for priority users and provides timely resolutions * Review, maintain and enforce corporate cybersecurity standards and compliance regulations (PCI, CTPAT, SOC ...

Munchkin

Helpdesk Support Specialist

Van Nuys, CA

Manage helpdesk queue and escalations for priority users and provides timely resolutions * Review, maintain and enforce corporate cybersecurity standards and compliance regulations (PCI, CTPAT, SOC ...

The Rockridge Group

Helpdesk Technician (L2)

Chico, CA · On-site

$20.25 - $27.50/hr

The Helpdesk Technician is responsible for onsite and remote installation and support needs for our Managed Service Clients. This relates to all technology to include but not limited to: workstations ...

The Rockridge Group

Helpdesk Technician (L2)

Roseville, CA

$21 - $28.25/hr

The Helpdesk Technician is responsible for onsite and remote installation and support needs for our Managed Service Clients. This relates to all technology to include but not limited to: workstations ...

EMPRO US

Be Seen First

Senior Helpdesk Support

Los Angeles, CA · On-site

$30 - $38/hr

Note: This role resides in Pico Rivera, CA and requires onsite work full-time 8am - 5pm, M-F Must have led or mentored Tier I or Tech Support team members Sr. IT Help Desk * On-site requirements

Hidden Villa Ranch

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Helpdesk Support Entry Level

Fullerton, CA · On-site

$25 - $26/hr

Help Desk Support- Location: Fullerton, CA FLSA Status: Non- Exempt Equal Employment Opportunity Essential Duties and Responsibilities include the following. Other duties may be assigned We are ...

New

INT Technologies

$19 - $25.50/hr

Bilingual Helpdesk This position is needed for either Sterling, VA or San Jose, CA. Must know keigo! Long term contract Front Tier Customer Support resolving basic to intermediate technical issues ...

Woongjin, Inc

IT Helpdesk

San Jose, CA · On-site

Managing technical documentation. * Operations and Support * Asset Management, includes 4 physical asset audits per year * Need to track inventory any time Qualifications * 4+ years of experience in ...

The Habit Burger Grill

IT Helpdesk Analyst

Irvine, CA

$22.88 - $26/hr

Based in our Irvine, CA Support Center and reporting to the Manager of our Helpdesk. This person will support The Habit Burger's entire technology stack via phone, email, through our ticket ...

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Helpdesk Manager information

See California salary details

$37K

$82.7K

$122.9K

How much do helpdesk manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for helpdesk manager in California is $82,684.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,100.00 and $98,700.00 per year, depending on experience, location, and employer.

What does a helpdesk manager do?

A Helpdesk Manager oversees the daily operations of an organization's IT helpdesk or support team. They are responsible for managing staff, setting service level expectations, resolving escalated issues, and ensuring that users receive timely and effective technical support. Additionally, Helpdesk Managers often analyze support trends, implement process improvements, and coordinate with other IT departments to enhance overall service quality. Their goal is to maintain high customer satisfaction and efficient IT support operations.

What are the key skills and qualifications needed to thrive as a helpdesk manager?

To thrive as a Helpdesk Manager, you need strong IT knowledge, experience in technical support, and typically a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk), ITIL certification, and remote support tools is common in this role. Excellent leadership, problem-solving, and communication skills help you effectively manage teams and customer interactions. These competencies ensure efficient IT support operations, high customer satisfaction, and timely resolution of technical issues.

What are some common challenges faced by helpdesk managers, and how can they be addressed?

Helpdesk Managers often face challenges such as managing high ticket volumes, ensuring timely resolution of issues, and maintaining team morale during peak periods. Effective strategies include implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training to staff. Additionally, fostering open communication and regularly recognizing team achievements can help build a supportive work environment that improves both employee satisfaction and customer service quality.

What is the difference between Helpdesk Manager vs IT Support Specialist?

AspectHelpdesk ManagerIT Support Specialist
Required CredentialsBachelor's degree in IT or related field, certifications like HDI Support Center ManagerAssociate's or Bachelor's degree, certifications like CompTIA A+
Work EnvironmentOversees helpdesk teams, manages support processesProvides technical support directly to users
Employer & Industry UsageCommon in large organizations, IT departmentsFound in various industries, including corporate, healthcare, education

The Helpdesk Manager focuses on leading support teams and managing support operations, while the IT Support Specialist provides direct technical assistance to users. Both roles require technical knowledge, but the manager role emphasizes leadership and process management.

What are the most commonly searched types of Helpdesk jobs in California?

The most popular types of Helpdesk jobs in California are:

What cities in California are hiring for Helpdesk Manager jobs?

Cities in California with the most Helpdesk Manager job openings:

Helpdesk Manager jobs near you
Infographic showing various Helpdesk Manager job openings in California as of August 2026, with employment types broken down into 90% Full Time, 9% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $82,684 per year, or $39.8 per hour.

Helpdesk Support Technician

CONNECTION

Brea, CA • On-site

$20.75 - $28/hr

Full-time

Posted 29 days ago

Job description

IntroductionImagine finding a career where you’re rewarded for doing what you do best—helping others.

Overview

Our client, a well-established company in the heavy civil construction industry, is seeking a Help Desk Support Technician to join their IT team. This is an excellent opportunity for someone who enjoys providing hands-on technical support, solving day-to-day IT issues, and delivering outstanding customer service in a collaborative office environment.

The ideal candidate will have 2-4 years of IT support experience, strong troubleshooting skills, and a positive, service-oriented attitude. This position is available immediately.

Responsibilities

  • Provide day-to-day Help Desk support for end users.
  • Troubleshoot hardware, software, and peripheral issues.
  • Provision, configure, and deploy laptops and desktop computers.
  • Install, configure, and troubleshoot printers.
  • Create, modify, and maintain user accounts in Active Directory.
  • Respond to and resolve technical support requests in a timely manner.
  • Document support activities and maintain accurate records.
  • Deliver excellent customer service while assisting users with technical issues.

Requirements

  • 2-4 years of Help Desk or Desktop Support experience.
  • Experience provisioning and configuring Windows laptops and desktops.
  • Working knowledge of Active Directory, including user account administration.
  • Experience supporting printers and common office hardware.
  • Strong troubleshooting and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Friendly, professional, and customer-focused approach.
  • Ability to work independently and manage multiple priorities.

Preferred Qualifications
  • Experience working in a corporate office environment.
  • Familiarity with Microsoft Windows operating systems and Microsoft Office.
  • Exposure to ticketing systems is a plus.

Apply