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Helpdesk Manager Jobs in California (NOW HIRING)

Internet Brands

Helpdesk Supervisor

El Segundo, CA · On-site

Govern AI-Powered Knowledge Management: Direct the strategy for a centralized, AI-enhanced knowledge base. Ensure Helpdesk Standard Operating Procedures (SOPs) are rigorously maintained and properly ...

Internet Brands

Helpdesk Supervisor

El Segundo, CA · On-site

Govern AI-Powered Knowledge Management: Direct the strategy for a centralized, AI-enhanced knowledge base. Ensure Helpdesk Standard Operating Procedures (SOPs) are rigorously maintained and properly ...

Internet Brands

Helpdesk Supervisor

El Segundo, CA · On-site

$63 - $77/hr

Key Responsibilities Team Leadership & Performance Management * Lead and develop the West Coast Helpdesk operations team, driving performance to deliver exceptional technical support and user ...

Kodiak

Senior Helpdesk

Mountain View, CA · On-site

Build and Manage the Helpdesk Function * Establish Processes: Design and implement scalable IT Service Management (ITSM) workflows, including ticket prioritization matrices, Service Level Agreements ...

Kodiak

Senior Helpdesk

Mountain View, CA

Build and Manage the Helpdesk Function * Establish Processes: Design and implement scalable IT Service Management (ITSM) workflows, including ticket prioritization matrices, Service Level Agreements ...

Kodiak

Senior Helpdesk

Mountain View, CA · On-site

Build and Manage the Helpdesk Function * Establish Processes: Design and implement scalable IT Service Management (ITSM) workflows, including ticket prioritization matrices, Service Level Agreements ...

Partners Professional

Helpdesk Technician

Santa Ana, CA · On-site

$28 - $32/hr

Help Desk Technician We are seeking a Help Desk Technician to join our Information Technology team ... Log, categorize, prioritize, and manage support tickets accurately. * Perform remote ...

General Matter

Helpdesk Technician

Los Angeles, CA · On-site

$75K - $105K/yr

Help us build a high-energy society by making the cleanest, safest form of baseload energy the most ... Manage Azure / Entra ID identities, MFA, and conditional access policies. * Support user and group ...

Kodiak

Helpdesk Lead

Mountain View, CA · On-site

They are seeking an experienced IT Helpdesk Lead to establish and manage their IT support function, focusing on automating processes and delivering high-quality support to employees. Responsibilities ...

Kodiak

Helpdesk Lead

Mountain View, CA · On-site

Responsibilities : • Build and Manage the Helpdesk Function • Establish Processes: Design and implement scalable IT Service Management (ITSM) workflows, including ticket prioritization matrices ...

Sdtek

Helpdesk Technician

Escondido, CA · On-site

$21 - $28.25/hr

SDTEK has earned the coveted CompTIA Managed Services Trustmark and has an A+ rating with the BBB ... We have an exciting opportunity for a Helpdesk Technician to join our team and be apart of a fun ...

SDTEK

Helpdesk Technician

Escondido, CA · On-site

$21 - $28.25/hr

SDTEK has earned the coveted CompTIA Managed Services Trustmark and has an A+ rating with the BBB ... We have an exciting opportunity for a Helpdesk Technician to join our team and be apart of a fun ...

GSI Environmental Inc.

Helpdesk Technician

Irvine, CA · On-site

$60K - $73K/yr

Position Overview We are seeking a Help Desk Technician to serve as the dedicated on-site IT ... Ability to prioritize tasks and manage time effectively in a fast-paced environment

Northwoodspace

Helpdesk Specialist

Torrance, CA · On-site

Manage the technical setup for new hires, ensuring all accounts and hardware are ready on day one ... Basic Qualifications: * 3+ years of professional experience in an IT support or help desk ...

GSI Environmental Inc.

Helpdesk Technician

Irvine, CA · On-site

$21.25 - $28.75/hr

Position Overview We are seeking a Help Desk Technician to serve as the dedicated on-site IT ... Ability to prioritize tasks and manage time effectively in a fast-paced environment

MCH Consulting Services LLC

Helpdesk Technician

Oxnard, CA · On-site

$21.25 - $28.50/hr

Candidate will be able to operate the help desk, record trouble calls and messages, and maintain ... Perform account management by giving users the appropriate group, organizational account, and ...

Sushi N I

Be Seen First

Kitchen Helper

Glendora, CA · On-site

$20/hr

Help manage and stock inventory as needed * Wash dishes and properly dispose of kitchen waste * Handle utensils and kitchen tools safely and efficiently * Provide assistance in basic cooking ...

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All JobsHelpdesk JobsHelpdesk Manager JobsHelpdesk Manager Jobs in California

Helpdesk Manager information

See California salary details

$37K

$82.7K

$122.9K

How much do helpdesk manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for helpdesk manager in California is $82,684.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,100.00 and $98,700.00 per year, depending on experience, location, and employer.

What does a helpdesk manager do?

A Helpdesk Manager oversees the daily operations of an organization's IT helpdesk or support team. They are responsible for managing staff, setting service level expectations, resolving escalated issues, and ensuring that users receive timely and effective technical support. Additionally, Helpdesk Managers often analyze support trends, implement process improvements, and coordinate with other IT departments to enhance overall service quality. Their goal is to maintain high customer satisfaction and efficient IT support operations.

What are the key skills and qualifications needed to thrive as a helpdesk manager?

To thrive as a Helpdesk Manager, you need strong IT knowledge, experience in technical support, and typically a bachelor's degree in information technology or a related field. Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Zendesk), ITIL certification, and remote support tools is common in this role. Excellent leadership, problem-solving, and communication skills help you effectively manage teams and customer interactions. These competencies ensure efficient IT support operations, high customer satisfaction, and timely resolution of technical issues.

What are some common challenges faced by helpdesk managers, and how can they be addressed?

Helpdesk Managers often face challenges such as managing high ticket volumes, ensuring timely resolution of issues, and maintaining team morale during peak periods. Effective strategies include implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training to staff. Additionally, fostering open communication and regularly recognizing team achievements can help build a supportive work environment that improves both employee satisfaction and customer service quality.

What is the difference between Helpdesk Manager vs IT Support Specialist?

AspectHelpdesk ManagerIT Support Specialist
Required CredentialsBachelor's degree in IT or related field, certifications like HDI Support Center ManagerAssociate's or Bachelor's degree, certifications like CompTIA A+
Work EnvironmentOversees helpdesk teams, manages support processesProvides technical support directly to users
Employer & Industry UsageCommon in large organizations, IT departmentsFound in various industries, including corporate, healthcare, education

The Helpdesk Manager focuses on leading support teams and managing support operations, while the IT Support Specialist provides direct technical assistance to users. Both roles require technical knowledge, but the manager role emphasizes leadership and process management.

What are the most commonly searched types of Helpdesk jobs in California?

The most popular types of Helpdesk jobs in California are:

What cities in California are hiring for Helpdesk Manager jobs?

Cities in California with the most Helpdesk Manager job openings:

Helpdesk Manager jobs near you
Infographic showing various Helpdesk Manager job openings in California as of August 2026, with employment types broken down into 90% Full Time, 9% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $82,684 per year, or $39.8 per hour.

PM, Network, Help Desk, Application Support for Housing Authority

Management Applications, Inc.

Santa Monica, CA • On-site

$23 - $31.50/hr

Full-time

Re-posted 24 days ago

Job description

PM, Network, Help Desk, Application Support for Housing Authority
Management Applications, Inc., a leading provider of Managed IT Services and Network Management, Design and Implementation is seeking High-Level IT Professionals for the Housing Authority of the City of Los Angeles to provide maintenance and support of its technology infrastructure as well as other information technology services.
Job Responsibilities and Experience Requirements:
Support
  • Helpdesk and Desktop Support and Administration
  • Datacenter and Server Support and Administration
  • Network Connectivity (Multiple Location Network)
  • IT Asset Inventory and Documentation
  • Project Management
  • Architecture, Engineering and Design Services (technical infrastructure, tools and utilities, security etc.)
  • Security and Disaster Recovery
  • Change Management
  • Third Party Coordination
  • Application Support and Maintenance
  • Web Services (PHP, ASP.NET/ASP, ADO.NET, SQL, XML, XSLT, AJAX, XHTML, IIS 6/7, JavaScript, CSS, Visual Studio, SharePoint Server 2007/2010, Dreamweaver, Photoshop/Fireworks, Flash, InDesign)
  • Telecom and Voice Support Services
  • Surveillance Camera Support Services

Strategic
  • Support the IT department to enhance departmental coordination and service provisioning to users
  • Establish robust governance mechanism
  • Implement best of breed project management office
  • Provide technology thought leadership and solution architecting to HACLA
  • Leverage best practices & competencies to drive improvements

Operations
  • Reduce time, effort and cost on operational activities by utilizing industry standards, deploying tools and standardization
  • Measure, track, report and improve quality of service to users
  • Leverage best-practices in managing operations optimization

Positions:
Site Manager/Project Manager
Helpdesk Manager
Network Services Manager
Help Desk Staff
Network Staff
Applications Support Staff
Job Application Instructions:
To be considered for these positions please submit a clear and concise resume (2 pg max.) as well as your minimum salary requirements. We will NOT consider your application without the REQUIRED minimum salary requirements. Please also list all IT certifications within your resume.

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