ZipRecruiter

Log In

1

Help Tech Chat Support Jobs in Springfield, MA (NOW HIRING)

Williston

Help Desk Coordinator

Easthampton, MA

$28 - $30/hr

... User support. This position will work closely with end users and will also aid the school ... Technology requirements are as follows: All Microsoft Office product applications; Outlook in a ...

Williston

Help Desk Coordinator

Easthampton, MA · On-site

$28 - $30/hr

... User support. This position will work closely with end users and will also aid the school ... Technology requirements are as follows: All Microsoft Office product applications; Outlook in a ...

Kinsley Group

Help Desk Technician

East Granby, CT · On-site

$26 - $32/hr

The Help Desk Technician will provide technical assistance and training to employees while supporting and maintaining our technology infrastructure. Kinsley Power Systems, a family-owned business ...

Kinsley Group

Help Desk Technician

East Granby, CT · On-site

$20 - $27/hr

The Help Desk Technician will provide technical assistance and training to employees while supporting and maintaining our technology infrastructure. Kinsley Power Systems, a family-owned business ...

nLeague Services Inc

Help Desk Analyst

Hartford, CT · On-site

$20.75 - $28.25/hr

Help Desk Analyst Client: CT DCF Location: 505 Hudson Street Hartford, Connecticut 06106-0000 Shift ... support of information technology. · DCF Information Systems provides technology expertise and ...

InstantServe LLC

Help Desk Analyst

Hartford, CT · On-site

$20.75 - $28.25/hr

... support of information technology. DCF Information Systems provides technology expertise and ... POSITION ROLE AND DELIVERABLES We currently need a Help Desk Technician to provide level one ...

The Hartford

Executive IT Support Sr Analyst

Hartford, CT · On-site +1

$96K - $144K/yr

Join our team as we help shape the future. We are seeking a highly skilled and customer-focused Executive IT Support Senior Analyst to support our C-Suite executives in both onsite and remote ...

The Kinsley Group

Help Desk Technician

East Granby, CT · On-site

$20 - $27/hr

They are seeking a Help Desk Technician to provide user support and maintain the organization ... Support the roll-out and testing of new applications and technologies. • Diagnose and ...

next page

Showing results 1-20

People also search for

All JobsHelp Tech Chat Support JobsHelp Tech Chat Support Jobs in Springfield, MA

Help Tech Chat Support information

See Springfield, MA salary details

$26.9K

$43.3K

$65.8K

How much do help tech chat support jobs pay per year?

As of Jul 7, 2026, the average yearly pay for help tech chat support in Springfield, MA is $43,328.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,400.00 and $46,800.00 per year, depending on experience, location, and employer.

What is the difference between Help Tech Chat Support vs Help Desk Technician?

AspectHelp Tech Chat SupportHelp Desk Technician
CredentialsBasic IT certifications (e.g., CompTIA A+), customer service skillsCompTIA A+, Network+, or similar certifications, technical troubleshooting skills
Work EnvironmentRemote or on-site, primarily online chat interactionsOn-site or remote, handling phone, email, and in-person support
Employer & IndustryTech companies, customer service centers, e-commerceIT departments, corporate offices, service providers
Search & Comparison IntentCustomer support roles focused on online chatTechnical support roles involving troubleshooting and hardware/software issues

Help Tech Chat Support primarily involves assisting customers via online chat, focusing on quick troubleshooting and customer service. Help Desk Technicians handle broader technical issues, including hardware and software troubleshooting across multiple communication channels. Both roles require technical knowledge, but Help Desk Technicians typically have more in-depth technical certifications and responsibilities.

What are popular job titles related to Help Tech Chat Support jobs in Springfield, MA? For Help Tech Chat Support jobs in Springfield, MA, the most frequently searched job titles are:
What job categories do people searching Help Tech Chat Support jobs in Springfield, MA look for? The top searched job categories for Help Tech Chat Support jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Help Tech Chat Support jobs? Cities near Springfield, MA with the most Help Tech Chat Support job openings:
Help Tech Chat Support jobs near you
Help Desk Coordinator

Help Desk Coordinator

Williston

Easthampton, MA

$28 - $30/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Re-posted 12 days ago

Job description

The Williston Northampton School, an independent coeducational boarding and day school located in Easthampton, MA, has a full-time calendar year opening for a Help Desk Coordinator in the School's Technology Department. Monday through Friday and will include Class Saturdays. 40 hours per week, with occasional overtime during peak periods. Vacation, personal, holiday and sick time.

The Help Desk Coordinator will provide operating systems, information processing, administrative application, infrastructure, and Academic/Administrative End User support. This position will work closely with end users and will also aid the school's technical/computer professionals in the ongoing maintenance and installation of classroom and other hardware.

The successful candidate should possess proven technical knowledge and have two to three years' experience, preferably in an educational setting. Technology requirements are as follows:
All Microsoft Office product applications; Outlook in a Microsoft Exchange Environment and Office 365. Other responsibilities will include but are not limited to: Oversee the day-to-day operations of the Help Desk; Manage vendor relationships; Develop and implement help desk policies, procedures, and best practices; Configure and image computers for users; Communicate effectively with peers, users, and all management levels; Stay up to date with advancements in technology and propose improvements to existing systems; Ensure compliance with privacy and data protection policies. A complete job description is available.

The qualified individual needs to be committed, detail-oriented, and able to prioritize tasking. Must possess excellent verbal, written and communication skills, especially with non-technical community members. Must be able to work independently and as a team member. Must be able to successfully complete a CORI (Criminal Offender Record Information), SORI (Sex Offender Record Information), general and fingerprint-based background checks.

Qualified / interested candidates may submit letters of interest, resume, and references to Will Short Director of Information Technology Services. Full benefit medical, dental, life, disability and retirement, vacation, sick, personal and holidays. Non-smoking campus. EOE

Apply