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DSV - Global Transport and Logistics
At DSV, our purpose is to keep customers' supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air, sea and road. Our vision is to create long-term, sustainable growth and value for our customers, employees, shareholders and society.
Close to 150,000 employees in over 90 countries work diligently to deliver great customer experiences and high-quality services.
As a global leader, our commitment to sustainable business practices is a central element of our overall business strategy.
Visit dsv.com and follow us on LinkedIn and Facebook.
Location: Franklin, MA
Division: Road, Transport US
Job Posting Title: Driver helper (Tech)
Time Type: Full Time
Summary
The Driver Helper is responsible for supporting the safe, compliant, and precise delivery and installation of sensitive, high-value equipment from warehouse locations to Data Center Operations (DCO) sites. This role requires the ability to operate effectively within active construction and data center environments while maintaining strict adherence to safety protocols and operational procedures.
This position goes beyond traditional delivery support, serving as a critical extension of DSV's operational and customer service standards. The Driver Helper is expected to provide white glove service, maintain a professional presence, and actively support installation activities, including working in confined spaces and varied physical positions, while ensuring accuracy, safety, and efficiency throughout the delivery process.
Duties & Responsibilities

• Assist the driver with deliveries from warehouse locations to Data Center Operations (DCO) sites

• Support loading, unloading, and securement of freight to ensure safe transport

• Assist with installation and placement of server systems and sensitive equipment using provided tools and procedures

• Perform installation support activities, including working in confined areas and positioning equipment accurately

• Complete and verify Proof of Delivery (POD) documentation and ensure shipment accuracy

• Maintain a professional appearance and adhere to required uniform and PPE standards

• Communicate effectively with drivers, team members, site personnel, and management

• Identify and escalate operational issues, delays, hazards, or compliance concerns promptly

• Operate safely within active construction sites, data centers, and controlled environments

• Maintain high standards of safety, customer service, and adherence to DSV policies

• Travel to other U.S. locations as required based on operational needs.

• Work flexible schedules, including weekends and approved overtime, in alignment with business demands.

• Perform additional duties as assigned to support operations.

Qualifications & Experience

• Minimum 1-2 years of experience in delivery, warehouse operations, moving/installation services, or similar physically demanding roles preferred

• Experience supporting white glove deliveries, data center logistics, or high-value/sensitive equipment handling strongly preferred

• Demonstrated ability to safely handle, move, and position large, heavy, and fragile equipment in controlled environments

• Experience using manual material handling equipment (e.g., pallet jacks, dollies, lift assists)

• Ability to interpret and follow standard operating procedures (SOPs), installation instructions, and site-specific requirements

• Basic familiarity with Proof of Delivery (POD) systems, handheld devices, or digital tracking tools preferred

• Experience assisting with IT/server rack installation or technical equipment setup preferred (training provided)

Skills & Competencies

• Strong commitment to safety, compliance, and operational excellence

• Professional, customer-focused demeanor

• Ability to work both independently and in team-based environments

• Strong situational awareness and problem-solving skills

• Ability to follow detailed SOPs, safety procedures, and manifests

• Proficiency in English (read, write, and communicate effectively)

• Ability to use handheld devices or digital POD/freight tracking tools

Physical Demands
The physical demands described here are representative of those required to successfully perform the essential functions of this role, and reasonable accommodations may be made to enable individuals with disabilities to perform these functions. This position requires extended periods of standing and walking, frequent lifting, carrying, pushing, and pulling of freight, and the use of equipment such as pallet jacks and securing tools. The employee must be able to climb in and out of trucks and trailers and regularly bend, kneel, crouch, and twist during delivery and installation activities, including working in confined spaces and assuming a prone position (lying flat) when required. Effective verbal communication, hearing, and visual acuity are necessary to safely perform duties, coordinate with team members, and navigate operational environments.

• Frequently carry, push, or pull freight weighing up to 1000 pounds (using pallet jack)

• Lift 50+ pounds repeatedly throughout the shift

• Stand and walk for extended periods (majority of the workday) on surfaces such as concrete, metal, or construction flooring, which may be uneven or slippery

• Frequently reach at, above, and below waist level to handle freight and equipment

• Frequently squat, kneel, crouch, bend, and twist to position and secure freight

• Perform installation support activities requiring work in confined spaces and prone positioning

• Climb in and out of trucks and trailers multiple times per shift while maintaining balance

• Use manual tools and equipment safely and effectively

Work Environment
The physical demands described here are representative of those required to successfully perform the essential functions of this role, and reasonable accommodations may be made to enable individuals with disabilities to perform these functions. This position requires extended periods of standing and walking, as well as time spent inside a truck cab during transport, and frequent lifting, carrying, pushing, and pulling of freight using equipment such as pallet jacks and securing tools. The employee must be able to climb in and out of trucks and trailers and regularly bend, kneel, crouch, and twist during delivery and installation activities, including working in confined spaces and assuming a prone position (lying flat) when required. Effective verbal communication, hearing, and visual acuity are necessary to safely perform duties, coordinate with team members, and navigate operational environments. Noise levels can range from moderate inside the cab to loud at delivery and installation locations.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role.
For this position, the expected base pay range is $29.00 - $30.00 hourly. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.
Information regarding DSV's benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.
DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.
DSV - Global transport and logistics
Working at DSV means playing in a different league.
As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements.
With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.
At DSV, performance is in our DNA. We don't just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be.
Start here. Go anywhere
Visit dsv.com and follow us on LinkedIn and Facebook.
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Tech, Driver Helper
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