ZipRecruiter

Log In

1

Help Tech Chat Support Jobs in Springfield, MA (NOW HIRING)

Centstone

Help Desk Technician

Hartford, CT · On-site

$20 - $25/mo

Help Desk Technician Location: Onsite - Hartford, Connecticut Employment Type: W2 Only Work ... This role supports users across a child welfare technology environment and requires strong customer ...

Global Channel Management, Inc.

Help desk

Windsor, CT · On-site

$18/hr

Company Description Global Channel Management is a technology company that specializes in various ... Minimum of 3-5 years of 2nd level technical support experience in a fast-paced support center with ...

Williston

Help Desk Coordinator

Easthampton, MA · On-site

... User support. This position will work closely with end users and will also aid the schools ... Technology requirements are as follows: All Microsoft Office product applications; Outlook in a ...

next page

Showing results 1-20

People also search for

All JobsHelp Tech Chat Support JobsHelp Tech Chat Support Jobs in Springfield, MA

Help Tech Chat Support information

See Springfield, MA salary details

$26.9K

$43.3K

$65.8K

How much do help tech chat support jobs pay per year?

As of Jul 7, 2026, the average yearly pay for help tech chat support in Springfield, MA is $43,328.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,400.00 and $46,800.00 per year, depending on experience, location, and employer.

What is the difference between Help Tech Chat Support vs Help Desk Technician?

AspectHelp Tech Chat SupportHelp Desk Technician
CredentialsBasic IT certifications (e.g., CompTIA A+), customer service skillsCompTIA A+, Network+, or similar certifications, technical troubleshooting skills
Work EnvironmentRemote or on-site, primarily online chat interactionsOn-site or remote, handling phone, email, and in-person support
Employer & IndustryTech companies, customer service centers, e-commerceIT departments, corporate offices, service providers
Search & Comparison IntentCustomer support roles focused on online chatTechnical support roles involving troubleshooting and hardware/software issues

Help Tech Chat Support primarily involves assisting customers via online chat, focusing on quick troubleshooting and customer service. Help Desk Technicians handle broader technical issues, including hardware and software troubleshooting across multiple communication channels. Both roles require technical knowledge, but Help Desk Technicians typically have more in-depth technical certifications and responsibilities.

What are popular job titles related to Help Tech Chat Support jobs in Springfield, MA? For Help Tech Chat Support jobs in Springfield, MA, the most frequently searched job titles are:
What job categories do people searching Help Tech Chat Support jobs in Springfield, MA look for? The top searched job categories for Help Tech Chat Support jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Help Tech Chat Support jobs? Cities near Springfield, MA with the most Help Tech Chat Support job openings:
Help Tech Chat Support jobs near you
IT Field Technician - On Call - Hardwick-MA Hiring NOW

IT Field Technician - On Call - Hardwick-MA Hiring NOW

Geeks on Site

Hardwick, MA • On-site

$35/hr

Contractor

Medical

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

On-Call IT Field Technician - PC, Mac, POS and TV Mounting
  • Location: Multiple U.S. Cities (Local, Onsite Support)
  • Job Type: Independent Contractor (1099)
  • Pay: $35 per hour (on-site)
  • Schedule: Flexible - You accept jobs based on your availability
Important Note

This is an on-call, 1099 independent contractor role with full flexibility and no guaranteed hours. You set your availability and driving radius, and we send jobs that match your proximity and skills.

About the Role

Geeks On Site provides nationwide computer repair and technology support services for homes and businesses, delivered both remotely and on-site.

Our services include computer repair, IT support, smart home installation, and a broad range of in-home and business technology services offering fast, reliable solutions across a wide range of devices and systems.

Geeks On Site is hiring experienced Field IT Technicians to support residential and small business customers. The primary focus is computer troubleshooting, networking support, printer configuration, and general on site IT service. Technicians may also receive POS or outdoor TV mounting jobs based on experience.

Responsibilities
  • Troubleshoot and repair Windows and macOS issues
  • Resolve WiFi, router, and wired network problems
  • Install and configure printers and scanners
  • Replace or upgrade hardware components
  • Reinstall operating systems using bootable tools
  • Document work and communicate clearly with customers
  • Install and support POS systems and run Cat5e or Cat6 cabling
  • Perform outdoor TV mounting and basic AV setup

Requirements

  • Two or more years of experience in IT support or field service
  • Strong networking and diagnostic skills
  • Reliable transportation and valid driver's license
  • Ability to work independently and provide professional customer service
  • Ability to lift up to 50 lbs
  • Own required tools including a laptop, drill, screwdrivers, cable tester, and RJ45 tools

Benefits

  • IT and POS work: $35 per hour for time on site
  • Outdoor TV mounting: starts at $100 per mounted device, varies if a helper is required
  • Flexible scheduling - accept only the jobs that match your route and availability
  • National brand recognition and continuous job offers
  • Dispatch and tech support team available to assist remotely
What to Expect After You Apply
  • Intro Call - A recruiter will contact you for a quick chat
  • Onboarding - Complete paperwork and tax forms electronically
  • Background Check - Mandatory before activation
  • Set Your Availability - You enter your availability in our tech portal
  • Start Receiving Jobs - You'll be dispatched jobs based on proximity & skills

Apply