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Help Tech Chat Support Jobs in Fall River, MA (NOW HIRING)

IT Support Technician

Woonsocket, RI · On-site

$20.50 - $28.25/hr

Respond to technical inquiries via email, online chat, phone, and in-person interactions * Provide ... Help customers troubleshoot hardware and software issues * Diagnose and resolve a variety of ...

IT Support Technician

New Bedford, MA · On-site

$21.75 - $29.75/hr

Provide Tier 1 Service Desk support; respond to tickets via email, voice, chat, in person and ... Minimum of 3 years of experience in IT Help Desk or Desktop Support * Associate's or Bachelor ...

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Minimum of 1 year of relevant work experience in a call center, help desk, technical support ... Experience supporting technology rollouts, hardware deployments, or field service operations.

Technical Support & Troubleshooting * Provide Tier 1 and Tier 2 technical support for computers ... Respond to IT help desk tickets in a timely and professional manner, ensuring prompt resolution

Responsibilities Arcfield is seeking a qualified individual for an IT Help Desk Support Technician on-site supporting the Naval Undersea Warfare Center Division Newport (NUWCDIVNPT). Provide support ...

IT Support Technician

Newport, RI · On-site

$21.50 - $29.75/hr

Arcfield is seeking a qualified individual for an IT Help Desk Support Technician on-site supporting the Naval Undersea Warfare Center Division Newport (NUWCDIVNPT). The role involves providing ...

Help Desk Technician

Bristol, RI · On-site

$21 - $28.25/hr

Associate's degree in Information Technology or related field, or equivalent experience. * Experience: * 2-3 years of experience in help desk or technical support roles. * Familiarity with Microsoft ...

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Help Tech Chat Support information

See Fall River, MA salary details

$27.1K

$43.6K

$66.3K

How much do help tech chat support jobs pay per year?

As of Jun 9, 2026, the average yearly pay for help tech chat support in Fall River, MA is $43,647.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,600.00 and $47,200.00 per year, depending on experience, location, and employer.

What is the difference between Help Tech Chat Support vs Help Desk Technician?

AspectHelp Tech Chat SupportHelp Desk Technician
CredentialsBasic IT certifications (e.g., CompTIA A+), customer service skillsCompTIA A+, Network+, or similar certifications, technical troubleshooting skills
Work EnvironmentRemote or on-site, primarily online chat interactionsOn-site or remote, handling phone, email, and in-person support
Employer & IndustryTech companies, customer service centers, e-commerceIT departments, corporate offices, service providers
Search & Comparison IntentCustomer support roles focused on online chatTechnical support roles involving troubleshooting and hardware/software issues

Help Tech Chat Support primarily involves assisting customers via online chat, focusing on quick troubleshooting and customer service. Help Desk Technicians handle broader technical issues, including hardware and software troubleshooting across multiple communication channels. Both roles require technical knowledge, but Help Desk Technicians typically have more in-depth technical certifications and responsibilities.

How can I make $2000 a week working from home?

Help tech chat support roles typically pay hourly, and earning $2000 a week requires working full-time hours at competitive rates, often around $15-$25 per hour. Increasing income may involve taking on multiple shifts, gaining specialized skills, or working for companies that offer higher pay for technical expertise and customer support experience.
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What cities near Fall River, MA are hiring for Help Tech Chat Support jobs? Cities near Fall River, MA with the most Help Tech Chat Support job openings:

IT Technical Support Specialist

Purple Drive Technologies

Woonsocket, RI • On-site

Full-time

Posted 26 days ago


Job description

Overview:
Schedule Options:
  • Shift A: Tuesday-Saturday (4:00 PM - 12:30 AM EST), Sunday & Monday off
  • Shift B: Saturday-Wednesday (12:00 PM - 8:30 PM EST), Thursday & Friday off

About the Role: We're seeking a dedicated IT Technical Support Specialist to provide exceptional customer service and technical assistance to our clients. You'll be the first point of contact for technology-related inquiries, helping customers resolve hardware and software issues through multiple communication channels.
What You'll Do:
  • Respond to technical inquiries via email, online chat, phone, and in-person interactions
  • Provide information about IT products and services to customers
  • Guide customers step-by-step through problem-solving processes
  • Troubleshoot hardware and software issues across various systems
  • Follow up with customers to ensure satisfactory resolution of their issues
  • Document and communicate customer feedback to appropriate internal teams
  • Maintain detailed records of support interactions and resolutions

What We're Looking For:
  • Excellent problem-solving and analytical abilities
  • Comprehensive knowledge of computer systems with proven troubleshooting experience
  • Ability to break down complex technological processes into clear, step-by-step instructions
  • Patient and friendly demeanor with strong listening skills
  • Outstanding verbal and written communication abilities
  • Commitment to delivering exceptional customer service
  • Experience working as an IT help desk technician or similar customer support role

Preferred Qualifications:
  • Passion for problem-solving and customer service excellence
  • Tech-savvy with experience in technology-related environments
  • Ability to diagnose and resolve diverse technical issues
  • Team-oriented mindset with openness to constructive feedback
  • Eagerness to learn new technologies and systems continuously
  • Previous help desk or technical support experience