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Help Tech Chat Support Jobs in Worcester, MA (NOW HIRING)

bostonmit

Help Desk Technician (Level 1/2)

Waltham, MA · On-site

$58K - $72K/yr

... support clients in healthcare, finance, legal, and professional services - keeping their technology ... What You'll Do * Respond to and resolve help desk tickets via phone, email, and chat (hardware ...

Pure Hockey

Customer Support Specialist

Holliston, MA · Hybrid

$20 - $30/hr

Respond to customer inquiries promptly and professionally via phone, email, and live chat ... Identify trends in customer feedback and report them to help improve products and services.

Pure Hockey

Customer Support Specialist

Holliston, MA · On-site

$20 - $30/hr

Respond to customer inquiries promptly and professionally via phone, email, and live chat ... Identify trends in customer feedback and report them to help improve products and services.

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All JobsHelp Tech Chat Support JobsHelp Tech Chat Support Jobs in Worcester, MA

Help Tech Chat Support information

See Worcester, MA salary details

$26.9K

$43.4K

$65.9K

How much do help tech chat support jobs pay per year?

As of Sep 7, 2026, the average yearly pay for help tech chat support in Worcester, MA is $43,386.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,400.00 and $46,900.00 per year, depending on experience, location, and employer.

What is the difference between Help Tech Chat Support vs Help Desk Technician?

AspectHelp Tech Chat SupportHelp Desk Technician
CredentialsBasic IT certifications (e.g., CompTIA A+), customer service skillsCompTIA A+, Network+, or similar certifications, technical troubleshooting skills
Work EnvironmentRemote or on-site, primarily online chat interactionsOn-site or remote, handling phone, email, and in-person support
Employer & IndustryTech companies, customer service centers, e-commerceIT departments, corporate offices, service providers
Search & Comparison IntentCustomer support roles focused on online chatTechnical support roles involving troubleshooting and hardware/software issues

Help Tech Chat Support primarily involves assisting customers via online chat, focusing on quick troubleshooting and customer service. Help Desk Technicians handle broader technical issues, including hardware and software troubleshooting across multiple communication channels. Both roles require technical knowledge, but Help Desk Technicians typically have more in-depth technical certifications and responsibilities.

What are popular job titles related to Help Tech Chat Support jobs in Worcester, MA?

For Help Tech Chat Support jobs in Worcester, MA, the most frequently searched job titles are:

What job categories do people searching Help Tech Chat Support jobs in Worcester, MA look for?

The top searched job categories for Help Tech Chat Support jobs in Worcester, MA are:

What cities near Worcester, MA are hiring for Help Tech Chat Support jobs?

Cities near Worcester, MA with the most Help Tech Chat Support job openings:

Help Tech Chat Support jobs near you
Infographic showing various Help Tech Chat Support job openings in Worcester, MA as of June 2026, with employment types broken down into 1% As Needed, 79% Full Time, 19% Part Time, and 1% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $43,386 per year, or $20.9 per hour.

IT Help Desk Support / M365

Motion Recruitment Partners, LLC

Waltham, MA • On-site

Other

Re-posted 5 days ago

Job description

A healthcare-focused investment organization in Waltham, MA is looking to add an IT Help Desk Support Specialist to their team. This is a 6-month contract opportunity with a possibility of extension or conversion. The role will focus on hands-on end-user support, Microsoft 365 administration, Microsoft Entra ID, Intune, Zoom, iOS support, and providing Level 1/2 technical assistance in an onsite environment.
This is a great opportunity for an IT support professional who enjoys being the go-to resource for employees and making an immediate impact. The ideal candidate will have strong troubleshooting skills, enjoy face-to-face user support, and be comfortable working across a variety of Microsoft technologies. You'll gain exposure to a professional corporate environment, expand your experience with modern workplace technologies, and work with a collaborative team where your contributions are highly visible.
Required Skills & Experience
  • Experience providing Level 1 and 2 It Help Desk or Desktop Support
  • Strong knowledge of Microsoft 365 administration
  • Experience with Microsoft Entra ID and Intune
  • Strong troubleshooting skills across hardware, software, and user access issues
  • Experience supporting Windows environments and Microsoft applications
  • Strong communication skills with the ability to provide in-person support

Desired Skills & Experience
  • Experience supporting iOS devices
  • Experience with Zoom support
  • Familiarity with AI productivity tools such as Claude

What You Will Be Doing
Tech Breakdown
  • 40% Microsoft 365 / Entra ID / Intune Administration
  • 30% End User Support & Troubleshooting
  • 20% Microsoft Suite / Zoom / iOS Support
  • 10% Documentation & Process Improvement
Daily Responsibilities
  • 65% Hands On
  • 35% Collaboration & Communication

Apply