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Help Tech Chat Support Jobs in Worcester, MA (NOW HIRING)

bostonmit

Help Desk Technician (Level 1/2)

Waltham, MA · On-site

$58K - $72K/yr

... support clients in healthcare, finance, legal, and professional services - keeping their technology ... What You'll Do * Respond to and resolve help desk tickets via phone, email, and chat (hardware ...

Eaglepicher Technologies

IT Support Analyst

Southbridge, MA · On-site

$58K - $68K/yr

Provide Help Desk for end-user and PC issues and requests * Participates in technology projects and ... Provide the best possible support for customers to reduce end user downtime * Respond to escalated ...

EaglePicher Technologies

IT Support Analyst

Southbridge, MA · On-site

$58K - $68K/yr

Provide Help Desk for end-user and PC issues and requests * Participates in technology projects and ... Provide the best possible support for customers to reduce end user downtime * Respond to escalated ...

United Ag & Turf, NE

IT Support

Lancaster, MA · On-site

$58K/yr

This candidate is responsible for supporting all information technology needs across the ... Coordinate with help desk, network services, and IT teams * Provide updates through ticketing ...

United Ag and Turf

IT Support

Lancaster, MA · On-site

$58K/yr

This candidate is responsible for supporting all information technology needs across the ... Coordinate with help desk, network services, and IT teams * Provide updates through ticketing ...

United Ag & Turf NE, LLC

IT Support

Lancaster, MA

$58K/yr

This candidate is responsible for supporting all information technology needs across the ... Coordinate with help desk, network services, and IT teams * Provide updates through ticketing ...

Naveris

IT Support Specialist

Waltham, MA · On-site

$75K - $90K/yr

Naveris, a commercial stage, precision oncology diagnostics company with facilities in Boston, MA and Durham, NC, is looking for a IT Support Specialist team member to help us advance our mission of ...

Naveris, Inc.

IT Support Specialist

Waltham, MA · On-site

Required : • 2-3 years of experience in IT support, help desk, desktop support, or a related technical role; internships and co-op experience considered. • Knowledge of Microsoft Windows ...

Hamilton Storage

IT Support Specialist

Franklin, MA · On-site

The IT Support Specialist will provide technical assistance and support to end users regarding ... to help diagnose computer problems. • Connect PCs to Local Area Networks (LAN) and resolve ...

VulcanForms

IT Support Technician

Devens, MA · On-site

$24 - $32.75/hr

You will also contribute to the design, implementation, and ongoing support of end-user technologies, including workstation infrastructure, printing services, and conference room systems, helping ...

Pure Hockey

Customer Support Specialist

Holliston, MA · Hybrid

$20 - $30/hr

Respond to customer inquiries promptly and professionally via phone, email, and live chat ... Identify trends in customer feedback and report them to help improve products and services.

Manufacturing Inc

IT Support Specialist

Brookfield, MA

$25 - $29/hr

Experience: 2+ years of direct experience in an IT Support, Desktop Support, or Help Desk role. * Certification: MUST have an A+ Certification . * Proven technical proficiency in troubleshooting ...

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Help Tech Chat Support information

See Worcester, MA salary details

$26.9K

$43.4K

$65.9K

How much do help tech chat support jobs pay per year?

As of Jul 7, 2026, the average yearly pay for help tech chat support in Worcester, MA is $43,386.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,400.00 and $46,900.00 per year, depending on experience, location, and employer.

What is the difference between Help Tech Chat Support vs Help Desk Technician?

AspectHelp Tech Chat SupportHelp Desk Technician
CredentialsBasic IT certifications (e.g., CompTIA A+), customer service skillsCompTIA A+, Network+, or similar certifications, technical troubleshooting skills
Work EnvironmentRemote or on-site, primarily online chat interactionsOn-site or remote, handling phone, email, and in-person support
Employer & IndustryTech companies, customer service centers, e-commerceIT departments, corporate offices, service providers
Search & Comparison IntentCustomer support roles focused on online chatTechnical support roles involving troubleshooting and hardware/software issues

Help Tech Chat Support primarily involves assisting customers via online chat, focusing on quick troubleshooting and customer service. Help Desk Technicians handle broader technical issues, including hardware and software troubleshooting across multiple communication channels. Both roles require technical knowledge, but Help Desk Technicians typically have more in-depth technical certifications and responsibilities.

What are popular job titles related to Help Tech Chat Support jobs in Worcester, MA? For Help Tech Chat Support jobs in Worcester, MA, the most frequently searched job titles are:
What job categories do people searching Help Tech Chat Support jobs in Worcester, MA look for? The top searched job categories for Help Tech Chat Support jobs in Worcester, MA are:
What cities near Worcester, MA are hiring for Help Tech Chat Support jobs? Cities near Worcester, MA with the most Help Tech Chat Support job openings:
Help Tech Chat Support jobs near you

Help Desk Technician (Level 1/2)

bostonmit

Waltham, MA • On-site

$58K - $72K/yr

Full-time

Medical, PTO

Posted 6 days ago

Job description


About Us Boston Managed IT is a fast-growing MSP serving businesses across Greater Boston. We support clients in healthcare, finance, legal, and professional services - keeping their technology running so they can focus on what they do best. We're expanding our team and looking for sharp, client-focused technicians who want to grow with us.
The Role As a Help Desk Technician, you'll be the first point of contact for our clients' IT needs. You'll resolve issues quickly, communicate clearly, and escalate intelligently - all while building relationships that keep clients confident in our service.
What You'll Do
  • Respond to and resolve help desk tickets via phone, email, and chat (hardware, software, networking, M365)
  • Triage and escalate complex issues to Level 3 engineers when needed
  • Perform onboarding/offboarding tasks: account setup, device provisioning, access management
  • Document all incidents and resolutions in our ticketing system (ConnectWise / Autotask)
  • Support clients on-site when needed across the Greater Boston area
  • Monitor alerts and assist with proactive maintenance tasks

Requirements
What We're Looking For
  • 1-3 years of IT support or help desk experience (MSP experience a strong plus)
  • Working knowledge of Windows 11, Microsoft 365, Active Directory, and basic networking (DNS, DHCP, TCP/IP)
  • CompTIA A+, Network+, or Microsoft certifications preferred
  • Strong communication skills - you'll be client-facing daily
  • Ability to manage multiple tickets simultaneously without dropping the ball
  • Valid driver's license (on-site visits required)

Nice to Have
  • Experience with RMM tools (Datto, NinjaRMM, SuperOps)
  • Familiarity with cybersecurity basics (MFA, EDR, phishing response)
  • Exposure to HIPAA or SOC 2 environments

Benefits
Why Join Us
  • Competitive salary + bonus
  • health
  • Paid certifications and training (we invest in your growth)
  • Clear promotion path: L1 → L2 → L3 → Engineer
  • Collaborative team, no micromanagement

Base Salary
$58K-$72K (L1 toward lower end, L2 upper end)
Annual Bonus
$2,000-$4,000 performance-based
PTO
Unlimited with priar approval
Cert reimbursement
Up to $1,500/year for CompTIA, Microsoft, etc.
Hybrid flexibility
2 days in-office/field, 3 remote (where client allows)

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