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Help Tech Chat Support Jobs in Worcester, MA (NOW HIRING)

U.S. Navy

IT Support Specialist

Cochituate, MA

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...

U.S. Navy

IT Support Specialist

Worcester, MA

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...

U.S. Navy

IT Support Specialist

Grosvenor Dale, CT · On-site

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...

U.S. Navy

IT Support Specialist

Fiskdale, MA

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...

U.S. Navy

IT Support Specialist

East Douglas, MA · On-site

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...

U.S. Navy

IT Support Specialist

Mechanicsville, CT · On-site

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...

U.S. Navy

IT Support Specialist

Framingham, MA · On-site

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...

U.S. Navy

IT Support Specialist

Baldwinville, MA · On-site

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...

U.S. Navy

IT Support Specialist

Littleton, MA

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...

U.S. Navy

IT Support Specialist

Chepachet, RI · On-site

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...

U.S. Navy

IT Support Specialist

Quinebaug, CT

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...

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Showing results 21-40

All JobsHelp Tech Chat Support JobsHelp Tech Chat Support Jobs in Worcester, MA

Help Tech Chat Support information

See Worcester, MA salary details

$26.9K

$43.4K

$65.9K

How much do help tech chat support jobs pay per year?

As of Sep 7, 2026, the average yearly pay for help tech chat support in Worcester, MA is $43,386.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,400.00 and $46,900.00 per year, depending on experience, location, and employer.

What is the difference between Help Tech Chat Support vs Help Desk Technician?

AspectHelp Tech Chat SupportHelp Desk Technician
CredentialsBasic IT certifications (e.g., CompTIA A+), customer service skillsCompTIA A+, Network+, or similar certifications, technical troubleshooting skills
Work EnvironmentRemote or on-site, primarily online chat interactionsOn-site or remote, handling phone, email, and in-person support
Employer & IndustryTech companies, customer service centers, e-commerceIT departments, corporate offices, service providers
Search & Comparison IntentCustomer support roles focused on online chatTechnical support roles involving troubleshooting and hardware/software issues

Help Tech Chat Support primarily involves assisting customers via online chat, focusing on quick troubleshooting and customer service. Help Desk Technicians handle broader technical issues, including hardware and software troubleshooting across multiple communication channels. Both roles require technical knowledge, but Help Desk Technicians typically have more in-depth technical certifications and responsibilities.

What are popular job titles related to Help Tech Chat Support jobs in Worcester, MA?

For Help Tech Chat Support jobs in Worcester, MA, the most frequently searched job titles are:

What job categories do people searching Help Tech Chat Support jobs in Worcester, MA look for?

The top searched job categories for Help Tech Chat Support jobs in Worcester, MA are:

What cities near Worcester, MA are hiring for Help Tech Chat Support jobs?

Cities near Worcester, MA with the most Help Tech Chat Support job openings:

Help Tech Chat Support jobs near you
Infographic showing various Help Tech Chat Support job openings in Worcester, MA as of June 2026, with employment types broken down into 1% As Needed, 79% Full Time, 19% Part Time, and 1% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $43,386 per year, or $20.9 per hour.

IT Operations & Support Lead

ACA Ascentria Care Alliance

Worcester, MA • On-site

Full-time

Posted 4 days ago

Job description

IT Operations & Support Lead  

Worcester, MA | Hybrid – 4 Days Onsite, 1 Optional Remote Day 

Your IT expertise can do more than keep systems running. It can help keep a mission moving. 

At Ascentria Care Alliance, technology connects people across programs, locations, and communities—and when it works well, our employees can focus on what matters most: serving others.

We’re looking for an experienced IT Operations & Support Lead who loves solving problems, improving how things work, and being the person others turn to when a technical challenge needs to be figured out.

This is a hands-on technical leadership role for someone who can tackle complex Tier II and Tier III issues while also strengthening helpdesk operations, mentoring team members, improving processes, and helping us deliver a consistently great technology experience across the organization.  

What You’ll Do

You’ll serve as a key technical resource and escalation point across Ascentria, with opportunities to:

  • Troubleshoot complex Tier II and Tier III technical issues
  • Support Windows Server, Active Directory, networking, VPNs, firewalls, switching, routing, and wireless environments
  • Administer and troubleshoot Microsoft 365, including Teams, Exchange Online, SharePoint, OneDrive, and Entra ID
  • Support Windows devices, printers, peripherals, Android and iPhone devices
  • Monitor helpdesk activity and help ensure tickets have clear ownership, communication, and timely resolution
  • Provide technical guidance, coaching, and mentorship to IT team members
  • Strengthen cybersecurity, access-control, endpoint-protection, and business-continuity practices
  • Improve documentation, SOPs, knowledge-base resources, and escalation processes
  • Partner with vendors and support projects including upgrades, migrations, office moves, site openings, and acquisitions    

Who We’re Looking For

You may be a great fit if you bring 5+ years of progressive IT experience across technical support, systems administration, networking, desktop support, or a related area—and you’re ready to be more than the person who simply closes tickets.  

We’re especially interested in someone who is:

Technically strong. You’re comfortable digging into challenging issues and finding solutions.

Service-minded. You understand that behind every ticket is a person trying to do their job.

A natural technical leader. You enjoy mentoring others and raising the capabilities of the team, even without formal supervisory responsibility.

Process-oriented. You notice recurring problems and think, There has to be a better way to do this.

Calm under pressure. When something goes down, you can prioritize, troubleshoot, communicate, and keep things moving.

Experience in a multi-site, healthcare, senior care, nonprofit, human services, or regulated environment is a plus.   

Why Ascentria?

This isn't IT for IT's sake. 

Reliable, secure, accessible technology helps our employees deliver healthcare, senior services, and community programs to the people who depend on us. Your work behind the scenes directly supports the work happening in our communities every day.  

If you’re ready to bring your technical expertise, problem-solving skills, and leadership to an organization where your work has a bigger purpose, we’d love to meet you.

Apply today and help us build an IT experience that keeps our people—and our mission—moving forward.

 08/2026

Apply