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Help Tech Chat Support Jobs in Worcester, MA (NOW HIRING)

Suzor IT

Help Desk Technician

Lunenburg, MA · On-site

$22.50/hr

The day-to-day role will include helping teachers teach, students learn, and municipal employees serve their communities through supporting their technology needs. The Help Desk Technician is ...

U.S. Navy

IT Support Specialist

East Douglas, MA

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...

U.S. Navy

IT Support Specialist

Waltham, MA

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...

U.S. Navy

IT Support Specialist

Mechanicsville, CT

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...

U.S. Navy

IT Support Specialist

Fiskdale, MA

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...

U.S. Navy

IT Support Specialist

Woodstock, CT

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...

U.S. Navy

IT Support Specialist

East Pepperell, MA

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...

U.S. Navy

IT Support Specialist

Quinebaug, CT

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...

U.S. Navy

IT Support Specialist

Chepachet, RI

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...

U.S. Navy

IT Support Specialist

Littleton, MA

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...

U.S. Navy

IT Support Specialist

Harmony, RI

Information Technology Professional (IT/CTN/IS) Category / Component: Enlisted Both Overview ... help desk and user support, network and systems administration, incident response, and planned ...

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Showing results 21-40

All JobsHelp Tech Chat Support JobsHelp Tech Chat Support Jobs in Worcester, MA

Help Tech Chat Support information

See Worcester, MA salary details

$26.9K

$43.4K

$65.9K

How much do help tech chat support jobs pay per year?

As of Aug 15, 2026, the average yearly pay for help tech chat support in Worcester, MA is $43,386.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,400.00 and $46,900.00 per year, depending on experience, location, and employer.

What is the difference between Help Tech Chat Support vs Help Desk Technician?

AspectHelp Tech Chat SupportHelp Desk Technician
CredentialsBasic IT certifications (e.g., CompTIA A+), customer service skillsCompTIA A+, Network+, or similar certifications, technical troubleshooting skills
Work EnvironmentRemote or on-site, primarily online chat interactionsOn-site or remote, handling phone, email, and in-person support
Employer & IndustryTech companies, customer service centers, e-commerceIT departments, corporate offices, service providers
Search & Comparison IntentCustomer support roles focused on online chatTechnical support roles involving troubleshooting and hardware/software issues

Help Tech Chat Support primarily involves assisting customers via online chat, focusing on quick troubleshooting and customer service. Help Desk Technicians handle broader technical issues, including hardware and software troubleshooting across multiple communication channels. Both roles require technical knowledge, but Help Desk Technicians typically have more in-depth technical certifications and responsibilities.

What are popular job titles related to Help Tech Chat Support jobs in Worcester, MA?

For Help Tech Chat Support jobs in Worcester, MA, the most frequently searched job titles are:

What job categories do people searching Help Tech Chat Support jobs in Worcester, MA look for?

The top searched job categories for Help Tech Chat Support jobs in Worcester, MA are:

What cities near Worcester, MA are hiring for Help Tech Chat Support jobs?

Cities near Worcester, MA with the most Help Tech Chat Support job openings:

Help Tech Chat Support jobs near you
Infographic showing various Help Tech Chat Support job openings in Worcester, MA as of June 2026, with employment types broken down into 1% As Needed, 79% Full Time, 19% Part Time, and 1% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $43,386 per year, or $20.9 per hour.

IT Support Engineer

ZoomInfo Technologies LLC

Waltham, MA

Full-time

Posted 29 days ago

Job description

What You'll Do:

  • Handle complex help desk inquiries requiring analysis and adaptation of standard procedures.
  • Manage multiple ticket queues efficiently, prioritizing based on business impact and SLA requirements.
  • Perform advanced troubleshooting for desktop, hardware, and web application issues.
  • Conduct comprehensive remote support sessions for multi-system technical problems.
  • Develop and deliver client training on system usage and best practices.
  • Contribute to knowledge base articles and process documentation improvements.
  • Proactively identify system issues and coordinate appropriate response measures.
  • Collaborate with other departments on technical projects and initiatives.
  • Coverage for support roles during peak periods.
  • Other duties as assigned. This job description is a summary of the role, not an exhaustive list of duties, and responsibilities may change at the Company's discretion without notice.

What You Bring:

  • Bachelor's degree in IT or equivalent experience preferred
  • Minimum 2-3 years of progressive technical support experience
  • Strong knowledge of Windows and MacOS environments, including Active Directory and Jamf basics
  • Proficiency in multiple remote support platforms and monitoring tools
  • Demonstrated ability to train users and create educational materials
  • Understanding of ITIL principles and service management practices
  • Excellent problem-solving skills with ability to analyze complex technical issues
  • Strong interpersonal skills for client relationship management
  • Relevant technical certifications preferred

Working Conditions (Physical Requirements)

Normal office environment. Some travel may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

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