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Help Desk Jobs in Decatur, IL (NOW HIRING)

WAND

Local Sales and Marketing Coordinator

Decatur, IL

$20 - $22/hr

Help onboard and train new Account Executives and front desk staff Requirements * Strong organizational skills with the ability to manage multiple priorities * Excellent communication skills-both ...

A3 Staffing Solutions

Be Seen First

Desktop Support Technician - ADSDJ

Decatur, IL · On-site

$23 - $24/hr

... Desk teams for ticket resolution. · Participate in war rooms for critical incident management when required or at Customer's discretion. · Resolve incidents at end-users' desks when resolution ...

Phenom People

Customer Service Part Time

Forsyth, IL

You will engage customers regarding the types of projects they are working on and how you may help ... See, it's that simple! Lowe's offers jobs for people who aren't interested in sitting behind a desk ...

Mueller Water Products, Inc.

Metallurgist

Decatur, IL · On-site

$94.07K - $129.33K/yr

... help cities and utilities deliver clean, safe drinking water to hundreds of millions of people ... Work closely with melt decks, furnaces, and machining processes-not just behind a desk * Innovation ...

Mueller Water Products

Metallurgist

Decatur, IL

$94.07K - $129.33K/yr

... help cities and utilities deliver clean, safe drinking water to hundreds of millions of people ... Work closely with melt decks, furnaces, and machining processes-not just behind a desk * Innovation ...

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Help Desk information

See Decatur, IL salary details

$12

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$32

How much do help desk jobs pay per hour?

As of May 28, 2026, the average hourly pay for help desk in Decatur, IL is $22.46, according to ZipRecruiter salary data. Most workers in this role earn between $18.65 and $25.19 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Help Desk professional, and why are they important?

To thrive as a Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and strong problem-solving skills, often supported by a relevant IT degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users. These competencies ensure timely technical support, user satisfaction, and efficient resolution of IT issues within an organization.

What are some common challenges faced by Help Desk professionals, and how can they effectively manage them?

Help Desk professionals often encounter challenges such as handling a high volume of support requests, dealing with frustrated users, and balancing multiple priorities. To manage these effectively, it's important to develop strong communication and time management skills, maintain a calm and empathetic demeanor, and stay organized through ticketing systems. Many teams also offer training and peer support to help staff stay updated on new technologies and procedures, making it easier to resolve issues efficiently while maintaining a positive customer experience.

What are Help Desk jobs?

Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Professionals in these roles typically respond to customer inquiries, troubleshoot problems, and resolve technical issues either remotely or in person. They document incidents, escalate complex issues when necessary, and may also assist with setting up equipment or software. Help Desk staff play a critical role in ensuring smooth IT operations and maintaining productivity by minimizing downtime for users.

What is the difference between Help Desk vs Technical Support Specialist?

AspectHelp DeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentOffice or remote; front-line support for end-usersOffice or remote; more specialized technical troubleshooting
Employer & Industry UsageUsed across various industries for user supportCommon in IT, tech companies, and service providers
Search & Comparison IntentHigh overlap; both support end-users with technical issues

Help Desk and Technical Support Specialist roles share many similarities, including work environment and required certifications. However, Help Desk positions typically focus on general user support and troubleshooting, while Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support structures and serve as entry points for technical assistance in organizations.

More about Help Desk jobs
What are the most commonly searched types of Help Desk jobs in Decatur, IL? The most popular types of Help Desk jobs in Decatur, IL are:
What are popular job titles related to Help Desk jobs in Decatur, IL? For Help Desk jobs in Decatur, IL, the most frequently searched job titles are:
What job categories do people searching Help Desk jobs in Decatur, IL look for? The top searched job categories for Help Desk jobs in Decatur, IL are:
What cities near Decatur, IL are hiring for Help Desk jobs? Cities near Decatur, IL with the most Help Desk job openings:
Help Desk jobs near you

Mechanic/Shop Leader

DeAngelo Contracting Services

Decatur, IL • On-site

$75K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 2 days ago

DeAngelo Contracting Services rating

5.7

Company rating: 5.7 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

191st of 217 rated repair and maintenance companies

Job description

Company Description
DCS is a family owned and operated business with treating all employees like family at the core of our values. Our employees provide innovative, safe and high-quality infrastructure/maintenance contracting services to State DOTs, railroads, and other commercial/residential customers across the entire United States. Employees receive generous compensation packages, employee engagement events & career development programs, just to name a few of the perks of being part of the DCS family!
To provide quality service, we need top-of-the-line employees. That is why we offer great compensation, awesome benefits, and a work environment worth bragging about!
Job Description
The Shop Leader in our Decatur location will be a one-person show. There is not currently a team in this facility, so you will not only be managing the inventory, paperwork, procurement, and scheduling, you will also be performing mechanical work on the Region's fleet. This is a hands-on position, requiring a person who is comfortable with the computer as well as heavy equipment maintenance and repair. You'll be at the desk as well as in the engines! If you like to keep busy and stay in the technical game, this is a perfect role for you!
Duties/Responsibilities:
  • Perform customer service functions or scheduled maintenance.
  • Manage administrative services related to automobile repairs; tasks may include preparing cost estimates for the fleet, notifying Managers and employees of preventive and scheduled maintenance, and making repairs.
  • Reconcile operating accounts and records including reconciling sales with cash and receipts.
  • Drafts and maintains operating reports as requested by the division manager.
  • Monitors inventory, and orders supplies and tools for the shop.
  • Schedules and arrange necessary maintenance for the shop.
  • Ensure that the shop is neat, clean, and safe.
  • Keep open lines of communication with all parties.
  • Oversee All Licenses/Permits with Asset Manager
  • Design and Update Equipment and Spray Systems to Specifications
  • Prioritize and work on projects needing immediate attention.
  • Determine vehicle condition by conducting inspections and diagnostic tests, identifying worn and damaged parts.
  • Keep equipment available for use by completing preventive maintenance schedules; installing component and part upgrades; controlling corrosion.
  • Assist in fabrication of new equipment/new builds.
  • Correct vehicle deficiencies by removing, repairing, adjusting, overhauling, assembling, disassembling, and replacing major assemblies, sub-assemblies, components, parts, or systems, such as, power and drive trains, electrical, air conditioning, fuel, emission, brake, steering, hydraulics and vegetation spray systems.
  • Completes machine shop operations, adjusting and alignments including bearing loads, gear tooth contact, valve mechanisms, governors, oil systems, control linkages, clutches, and traction units.
  • Check vehicle performance by conducting test drives, adjusting controls, and systems.
  • Complies with federal and state vehicle requirements by testing engine, safety, and combustion control standards.
  • Conduct field visits in case of an emergency or sudden breakdown.

Qualifications
Required Skills/Abilities:
  • Must have a valid driver's license with at least 5 years of clean driving.
  • Previous Mechanic experience of 5+ years.
  • CDL is highly preferred.
  • Leadership experience required.
  • Excellent interpersonal and customer service skills.
  • Organizational skills and attention to detail.
  • Ability to prepare operating reports and to reconcile sales records.
  • Extensive knowledge of automobile repair with ability to read and interpret technical manuals.

Physical Requirements:
  • Exposure to gasoline vapors and other automobile fluids.
  • Must be able to lift and move up to 50 pounds at a time.
  • Ability to stand, walk, bend, and stretch to perform automobile inspection and repair.
  • Must be able to handle tools required to perform automobile repair.
  • May be required to sit at a desk and work on a computer for prolonged periods.

Additional Information
Benefit Highlights:
  • Challenging and rewarding work environment
  • Competitive Compensation
  • Excellent Medical, Dental, Vision and Prescription Drug Plan
  • 401(K)
  • Generous Paid Time Off
  • Career Development

Pay: $75,000/year+ depending on experience.
Come be a part of the DeAngelo family, today!
DCS is an equal opportunity employer and complies with all hiring and employment regulations. In the event an ADA accommodation is needed, DCS is happy to help all employees achieve gainful employment in an atmosphere where they are appreciated and respected. DCS offers subcontracting services to government agencies as such, candidates may be subject to pre-employment screenings such as criminal background checks, pre-employment, post-accident & reasonable impairment drug screenings, motor vehicle record checks, etc. as such, DCS complies with all federal and state regulatory guidelines including the FCRA.

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