Help Desk Tier 1 Jobs in Rochester, NY (NOW HIRING)

Top Skills:

1. Tier 2 Troubleshooting and Ownership

 The ideal candidate can take ownership of complex issues end‑to‑end, perform deep troubleshooting, and drive resolution without constant supervision. 

2. Customer Service and Professional Judgment

Strong professional presence with the ability to support staff and leadership calmly and confidently. 

3. Enterprise  Endpoint Support in a Hybrid Environment

Demonstrated experience supporting Windows and macOS environments, with particular strength in enterprise printing administration. Hands‑on capability hardware and troubleshooting is critical, as well as general endpoint support across laptops, mobile devices, and peripherals.

4. Foundational Network Awareness and Collaboration

Working knowledge of basic network concepts such as TCP/IP, VPN, wired and wireless connectivity, and name resolution. 

Description

Serve as an IT support resource and trusted technical authority for complex IT issues

Take ownership of escalated incidents, performing deep‑dive troubleshooting and root‑cause analysis

Administer, support, and troubleshoot enterprise printing environments, including:

• Network printers
• Printer queues, drivers, and permissions
• Print server and print‑related connectivity issues

Provide advanced support for:

• Windows and macOS operating systems
• Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
• Active Directory and Azure AD
• Exchange and identity/access management services
• Configure, deploy, and support Android and iOS devices via MDM
• Collaborate with other technical groups
• Deliver white‑glove customer service as a professional IT ambassador
• Participate in ITIL‑aligned processes and service improvement initiatives
• Document complex solutions and known issues in the knowledge base
• Mentor junior analysts and contribute to service desk maturity
• Participate in phone queue and perform other duties as assigned

Additional Skills & Qualifications

• 2–5 years of professional IT Service Desk, Technical Support, or Help Desk experience
• Demonstrated Tier 2 troubleshooting and escalation ownership in an enterprise environment

Hands‑on experience supporting:

• Windows and macOS
• iOS and Android devices
• Microsoft 365 service
• Working knowledge of basic network infrastructure (TCP/IP, VPN, wired/wireless networking)
• Experience administering and troubleshooting enterprise printing environments
• Proven ability to work independently with minimal supervision
• Strong communication skills with both technical and non‑technical audiences

Job Type & Location

This is a Contract position based out of Rochester, NY.

The pay range for this position is $20.00 - $24.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Rochester,NY.

This position is anticipated to close on Sep 2, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.