Atlanta, GA · On-site
$19.25 - $26/hr
We are currently seeking a Help Desk Support Technician for a Full-Time position. Overview At NuAxis Innovations, Technology is our Passion. People are our Purpose. We are seeking a motivated Help ...
Atlanta, GA · On-site
$19.25 - $26/hr
We are currently seeking a Help Desk Support Technician for a Full-Time position. Overview At NuAxis Innovations, Technology is our Passion. People are our Purpose. We are seeking a motivated Help ...
Atlanta, GA · On-site
$19.75 - $27/hr
At CJCC, the Help Desk Technician is the first line of interaction with our client's end-users. They will be able to diagnose and resolve technology related issues via phone, email, chat, or walk ins ...
Atlanta, GA · On-site
$19.75 - $27/hr
At CJCC, the Help Desk Technician is the first line of interaction with our client's end-users. They will be able to diagnose and resolve technology related issues via phone, email, chat, or walk ins ...
Smyrna, GA · On-site
$45K - $50K/yr
Junior / Level 1 Help Desk Technician SALARY RANGE: $45,000 - $50,000 + Benefits HOURS OF WORK: 40 hours per week LEAVE ENTITLEMENT: 15 days per year RESPONSIBLE TO: Service Desk Manager Overview The ...
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Smyrna, GA · On-site
$45K - $50K/yr
Junior / Level 1 Help Desk Technician SALARY RANGE: $45,000 - $50,000 + Benefits HOURS OF WORK: 40 hours per week LEAVE ENTITLEMENT: 15 days per year RESPONSIBLE TO: Service Desk Manager Overview The ...
Atlanta, GA · On-site
$18.50 - $25.25/hr
Position Summary The Help Desk Analyst serves as the primary point of contact for technical support requests and is responsible for delivering exceptional customer service to employees across the ...
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Atlanta, GA · On-site
$18.50 - $25.25/hr
Position Summary The Help Desk Analyst serves as the primary point of contact for technical support requests and is responsible for delivering exceptional customer service to employees across the ...
Conyers, GA · On-site
$18 - $24.50/hr
Help Desk Analyst Location: Conyers, GA Duration: Long Term Interivew Type: WebEx Required Skills ... Experience performing as Helpdesk Technician with hands on knowledge in resolving issues with ...
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Conyers, GA · On-site
$18 - $24.50/hr
Help Desk Analyst Location: Conyers, GA Duration: Long Term Interivew Type: WebEx Required Skills ... Experience performing as Helpdesk Technician with hands on knowledge in resolving issues with ...
Conyers, GA · On-site
$18 - $24.50/hr
MUST have IT Help Desk Call Center exp* Skill Matrix Requried Provides technical assistance to both ... Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10. * ...
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Conyers, GA · On-site
$18 - $24.50/hr
MUST have IT Help Desk Call Center exp* Skill Matrix Requried Provides technical assistance to both ... Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10. * ...
Atlanta, GA · On-site
$65K - $68K/yr
The Sr. Help Desk Support Technician or Sr. IT Warehouse Support Technician maintains and support computer systems and networks aiming for the highest functionality. They must have knowledge of ...
Atlanta, GA · On-site
$65K - $68K/yr
The Sr. Help Desk Support Technician or Sr. IT Warehouse Support Technician maintains and support computer systems and networks aiming for the highest functionality. They must have knowledge of ...
Atlanta, GA · On-site
$65K - $68K/yr
The Sr. Help Desk Support Technician or Sr. IT Warehouse Support Technician maintains and support computer systems and networks aiming for the highest functionality. They must have knowledge of ...
Atlanta, GA · On-site
$65K - $68K/yr
The Sr. Help Desk Support Technician or Sr. IT Warehouse Support Technician maintains and support computer systems and networks aiming for the highest functionality. They must have knowledge of ...
Duluth, GA · On-site
They are hiring a Help Desk Manager to build that function from the ground up: intake rules, escalation paths, tier-1 troubleshooting, a knowledge base, reporting, and regulatory compliance. This is ...
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Duluth, GA · On-site
They are hiring a Help Desk Manager to build that function from the ground up: intake rules, escalation paths, tier-1 troubleshooting, a knowledge base, reporting, and regulatory compliance. This is ...
Marietta, GA · On-site
$15/hr
... technician in our Atlanta office. We are looking for the best and brightest; a hardworking and ... Triage incoming help desk requests by defining proper ticket details including contact and location ...
Marietta, GA · On-site
$15/hr
... technician in our Atlanta office. We are looking for the best and brightest; a hardworking and ... Triage incoming help desk requests by defining proper ticket details including contact and location ...
Marietta, GA · On-site
$15/hr
... technician in our Atlanta office. We are looking for the best and brightest; a hardworking and ... Triage incoming help desk requests by defining proper ticket details including contact and location ...
Quick apply
Marietta, GA · On-site
$15/hr
... technician in our Atlanta office. We are looking for the best and brightest; a hardworking and ... Triage incoming help desk requests by defining proper ticket details including contact and location ...
Marietta, GA · On-site
$15/hr
... technician in our Atlanta office. We are looking for the best and brightest; a hardworking and ... Triage incoming help desk requests by defining proper ticket details including contact and location ...
Marietta, GA · On-site
$15/hr
... technician in our Atlanta office. We are looking for the best and brightest; a hardworking and ... Triage incoming help desk requests by defining proper ticket details including contact and location ...
Atlanta, GA · On-site
The IT Service Desk Technician provides first- and second-level technical support to agency ... Two (2) years of experience providing technical support in a Help Desk or Service Desk environment.
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Atlanta, GA · On-site
The IT Service Desk Technician provides first- and second-level technical support to agency ... Two (2) years of experience providing technical support in a Help Desk or Service Desk environment.
Conyers, GA · On-site
$18 - $24.50/hr
Job ID: (803954) Help Desk Analyst Level 1 Location: Conyers, GA Duration: 12+ Months Client: GA ... Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10. * ...
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Conyers, GA · On-site
$18 - $24.50/hr
Job ID: (803954) Help Desk Analyst Level 1 Location: Conyers, GA Duration: 12+ Months Client: GA ... Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10. * ...
Conyers, GA · On-site
$18 - $24.50/hr
Level 1 Help Desk Analyst Location: 2206 East View Parkway Conyers, GA 30013 Duration: 06+ Months ... Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10. * ...
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Conyers, GA · On-site
$18 - $24.50/hr
Level 1 Help Desk Analyst Location: 2206 East View Parkway Conyers, GA 30013 Duration: 06+ Months ... Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10. * ...
Alpharetta, GA · On-site
Summary of Position The IT Help Desk Technician is responsible for establishing and maintaining appropriate security and permission profiles to support all business needs including compliance and ...
Alpharetta, GA · On-site
Summary of Position The IT Help Desk Technician is responsible for establishing and maintaining appropriate security and permission profiles to support all business needs including compliance and ...
Alpharetta, GA · On-site
Summary of Position The IT Help Desk Technician is responsible for establishing and maintaining appropriate security and permission profiles to support all business needs including compliance and ...
Alpharetta, GA · On-site
Summary of Position The IT Help Desk Technician is responsible for establishing and maintaining appropriate security and permission profiles to support all business needs including compliance and ...
Conyers, GA · On-site
$18 - $24.50/hr
Help Desk Analyst Location: Conyers, GA Duration: Long Term InterviewType ... In-person Required Sills: * 2+ years' experience performing as Helpdesk Technician with hands on ...
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Conyers, GA · On-site
$18 - $24.50/hr
Help Desk Analyst Location: Conyers, GA Duration: Long Term InterviewType ... In-person Required Sills: * 2+ years' experience performing as Helpdesk Technician with hands on ...
Conyers, GA · On-site
$18 - $24.50/hr
Help Desk Analyst Level 1 Location: 2206 East View Parkway, Conyers, GA 30013 Duration: 12 Months ... Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10. * ...
Quick apply
Conyers, GA · On-site
$18 - $24.50/hr
Help Desk Analyst Level 1 Location: 2206 East View Parkway, Conyers, GA 30013 Duration: 12 Months ... Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10. * ...
Conyers, GA · On-site
$18 - $24.50/hr
Help Desk Analyst 1 (765352) Conyers, GA 30013 LOCAL CANDIDATES *This position is located at DDS ... Preferred Qualifications • 2+ years' experience performing as Helpdesk Technician with hands on ...
Conyers, GA · On-site
$18 - $24.50/hr
Help Desk Analyst 1 (765352) Conyers, GA 30013 LOCAL CANDIDATES *This position is located at DDS ... Preferred Qualifications • 2+ years' experience performing as Helpdesk Technician with hands on ...
$12.44 - $14.32
2% of jobs
$14.32 - $16.19
6% of jobs
$16.19 - $18.07
12% of jobs
$18.60 is the 25th percentile. Wages below this are outliers.
$18.07 - $19.95
17% of jobs
The median wage is $21.45 / hr.
$19.95 - $21.83
16% of jobs
$21.83 - $23.70
16% of jobs
$24.64 is the 75th percentile. Wages above this are outliers.
$23.70 - $25.58
12% of jobs
$25.58 - $27.46
7% of jobs
$27.46 - $29.34
6% of jobs
$29.34 - $31.21
3% of jobs
$31.21 - $33.09
2% of jobs
$12
$22
$33
A help desk technician is an IT support specialist who helps customers or users troubleshoot software and hardware problems. As a help desk technician, your responsibilities and duties include receiving technical support tickets, phone calls, or emails, contacting the user or customer, listening to their issue, diagnosing the problem, and walking them through the solution. You must be patient with often upset customers and explain how to resolve their computer issues in a step-by-step manner that is understandable to a layperson.
| Aspect | Help Desk Technician | Technical Support Specialist |
|---|---|---|
| Certifications | CompTIA A+, Microsoft Certified | CompTIA A+, Network+ |
| Work Environment | Help desk, remote and on-site support | Customer support, remote troubleshooting |
| Industry Usage | IT services, tech companies, corporate IT | IT, software, hardware vendors |
Help Desk Technicians and Technical Support Specialists often share certifications and work environments, focusing on troubleshooting and customer support. The main difference lies in their typical roles: Help Desk Technicians handle general user issues and provide first-level support, while Technical Support Specialists may handle more specialized technical problems, often requiring deeper technical knowledge.
The most popular types of Help Desk Technician jobs in Decatur, GA are:
For Help Desk Technician jobs in Decatur, GA, the most frequently searched job titles are:
The top searched job categories for Help Desk Technician jobs in Decatur, GA are:
Cities near Decatur, GA with the most Help Desk Technician job openings:
$19.25 - $26/hr
Full-time
Re-posted yesterday
We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.
Technology is our Passion. People are our Purpose.
We know tech, but we love people. NuAxis is home to thinkers and feelers; engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it's a state of mind.
We believe happy employees do amazing work, so join our team NOW. We are currently seeking a Help Desk Support Technician for a Full-Time position.
Overview
At NuAxis Innovations, Technology is our Passion. People are our Purpose. We are seeking a motivated Help Desk Support Technician to support a distributed IT environment, delivering exceptional customer experience (CX) to end users.
Key Responsibilities
Provide Tier 1 technical support via phone, email, and in-person
Troubleshoot hardware, software, and network issues
Support Windows 10/11 and macOS environments
Manage tickets using tools such as ServiceNow, Remedy, or equivalent
Perform Active Directory tasks (user creation, password resets, group management)
Support Microsoft 365 (Outlook, Teams, SharePoint, OneDrive)
Assist with device imaging (PXE), deployments, and upgrades
Provide support for VPN, remote desktop, and connectivity issues
Maintain asset inventory and assist with hardware lifecycle management
Escalate complex issues to Tier 2/3 teams
Required Qualifications
1-3 years of IT Help Desk / Desktop Support experience
CompTIA A+ (or equivalent)
Strong troubleshooting and customer service skills
Experience with ticketing systems and remote support tools
Preferred
ITIL Foundation
Experience with MDM tools (Intune, MaaS360, JAMF)
Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!!
Our Profile:
We are an IT company with a unique mission-to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed.Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More.
NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture!
Employment Type: Full time
Sourced by ZipRecruiter
501 - 1,000 Employees
Vienna, VA, US
2002
