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Help Desk Technician Jobs in Decatur, GA (NOW HIRING)

Forrest Johnson

Help Desk Support Technician

Atlanta, GA

$19 - $25.75/hr

The Help Desk Support Technician keeps LTW's technology running smoothly so staff can stay focused on the ministry's mission. As the first point of contact for IT issues, this role manages onboarding ...

SMB IT Solutions

Technical Support Specialist

Smyrna, GA · On-site

$45K - $50K/yr

Junior / Level 1 Help Desk Technician SALARY RANGE: $45,000 - $50,000 + Benefits HOURS OF WORK: 40 hours per week LEAVE ENTITLEMENT: 15 days per year RESPONSIBLE TO: Service Desk Manager Overview The ...

Inteliblue

Help Desk Analyst

Conyers, GA · On-site

$18 - $24.50/hr

Help Desk Analyst Location: Conyers, GA Duration: Long Term Interivew Type: WebEx Required Skills ... Experience performing as Helpdesk Technician with hands on knowledge in resolving issues with ...

Aita Consulting Services, Inc

Help Desk Analyst

Conyers, GA · On-site

$18 - $24.50/hr

MUST have IT Help Desk Call Center exp* Skill Matrix Requried Provides technical assistance to both ... Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10. * ...

nLeague

Bilingual Help Desk Analyst

Conyers, GA · On-site

$18 - $24.50/hr

Job ID: (803954) Help Desk Analyst Level 1 Location: Conyers, GA Duration: 12+ Months Client: GA ... Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10. * ...

nLeague Services Inc

Bilingual-Help Desk Analyst

Conyers, GA · On-site

$18 - $24.50/hr

Level 1 Help Desk Analyst Location: 2206 East View Parkway Conyers, GA 30013 Duration: 06+ Months ... Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10. * ...

HireITPeople

Service Desk Technician

Atlanta, GA · On-site

The IT Service Desk Technician provides first- and second-level technical support to agency ... Two (2) years of experience providing technical support in a Help Desk or Service Desk environment.

Inteliblue

Help Desk Analyst (Spanish must)

Conyers, GA · On-site

$18 - $24.50/hr

Help Desk Analyst Location: Conyers, GA Duration: Long Term InterviewType ... In-person Required Sills: * 2+ years' experience performing as Helpdesk Technician with hands on ...

4pconsultinginc

Help Desk Analyst Level 1

Conyers, GA · On-site

$18 - $24.50/hr

Help Desk Analyst Level 1 Location: 2206 East View Parkway, Conyers, GA 30013 Duration: 12 Months ... Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10. * ...

KēSTA I.T.

Service Desk Tech~

Atlanta, GA

$27.50 - $37/hr

T is actively seeking a Service Desk Technician for an immediate contract engagement with our ... a Help Desk or Service Desk environment, or an Associate's degree in Information Technology ...

Ask IT consulting

Help Desk Support

Atlanta, GA · On-site

$19.25 - $26/hr

Company Description Ask ITC Inc. is a software development Company. Our passion is delivering technology strategies & digital solutions that assist our clients with building competitive , innovative ...

Techgene Solutions LLC

help desk analyst

Conyers, GA · On-site

$18 - $24.50/hr

Position Summary The IT Help Desk Analyst is responsible for providing exceptional technical and customer support in a high-volume call center environment. Under general supervision, the incumbent ...

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All JobsHelp Desk Technician JobsHelp Desk Technician Jobs in Decatur, GA

Help Desk Technician information

See Decatur, GA salary details

$12

$22

$33

How much do help desk technician jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for help desk technician in Decatur, GA is $22.55, according to ZipRecruiter salary data. Most workers in this role earn between $18.75 and $25.29 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a help desk technician, and why are they important?

To thrive as a Help Desk Technician, you need a solid understanding of computer hardware, software troubleshooting, and networking, often supported by a relevant associate's degree or IT certifications like CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems, remote desktop tools, and common operating systems is essential for daily operations. Strong communication, patience, and problem-solving abilities set outstanding technicians apart when assisting users. These skills and qualities are vital for efficiently resolving technical issues and ensuring user satisfaction in a fast-paced support environment.

What is the difference between Help Desk Technician vs Technical Support Specialist?

AspectHelp Desk TechnicianTechnical Support Specialist
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, Network+
Work EnvironmentHelp desk, remote and on-site supportCustomer support, remote troubleshooting
Industry UsageIT services, tech companies, corporate ITIT, software, hardware vendors

Help Desk Technicians and Technical Support Specialists often share certifications and work environments, focusing on troubleshooting and customer support. The main difference lies in their typical roles: Help Desk Technicians handle general user issues and provide first-level support, while Technical Support Specialists may handle more specialized technical problems, often requiring deeper technical knowledge.

What are some typical challenges help desk technicians face when supporting remote users, and how can they effectively address them?

Help Desk Technicians often encounter challenges such as diagnosing issues without physical access to the user's device, navigating varied home network setups, and communicating technical solutions to users with different levels of expertise. To address these challenges, technicians frequently use remote access tools, maintain clear and patient communication, and follow structured troubleshooting procedures. Building strong documentation skills and staying up to date with remote support technologies also help ensure efficient problem resolution and user satisfaction.

How much does a help desk technician make a month?

Help desk technicians typically earn between $2,000 and $4,000 per month, depending on experience, location, and certifications. Entry-level roles may pay closer to the lower end, while experienced technicians with certifications like CompTIA A+ or ITIL can earn higher salaries. Salaries can also vary based on the complexity of support and the size of the organization.

What is a help desk technician?

A help desk technician is an IT support specialist who helps customers or users troubleshoot software and hardware problems. As a help desk technician, your responsibilities and duties include receiving technical support tickets, phone calls, or emails, contacting the user or customer, listening to their issue, diagnosing the problem, and walking them through the solution. You must be patient with often upset customers and explain how to resolve their computer issues in a step-by-step manner that is understandable to a layperson.

More about Help Desk Technician jobs

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The most popular types of Help Desk Technician jobs in Decatur, GA are:

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For Help Desk Technician jobs in Decatur, GA, the most frequently searched job titles are:

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The top searched job categories for Help Desk Technician jobs in Decatur, GA are:

What cities near Decatur, GA are hiring for Help Desk Technician jobs?

Cities near Decatur, GA with the most Help Desk Technician job openings:

Help Desk Technician jobs near you
Infographic showing various Help Desk Technician job openings in Decatur, GA as of August 2026, with employment types broken down into 86% Full Time, and 14% Contract. Highlights an 100% In-person job distribution, with an average salary of $46,894 per year, or $22.5 per hour.

Help Desk Analyst 2 (703547) 23/I

R2 Technologies Corporation

Atlanta, GA • On-site

$19.75 - $27/hr

Full-time

Re-posted 14 days ago

Job description

Overview:
Job Title : Help Desk Analyst 2 (703547)
Atlanta, GA 30308 Onsite
3-month project
Must be local to Metro Atlanta.
Job Summary:
Under general supervision, assists customers with tier one issues or forwards to second tier support for issues beyond their subject matter expertise. Works and communicates with state employees, internal customers, and/or external customers to provide information and services targeted to meet customer expectations.
Detailed Overview:
At CJCC, the Help Desk Technician is the first line of interaction with our client's end-users. They will be able to diagnose and resolve technology related issues via phone, email, chat, or walk ins in a timely. They must have the ability to remain calm under pressure and show empathy towards their clients. They will either attempt to resolve common end-user issues or assign and escalate the ticket to the appropriate team. This role allows you to learn about various processes and systems within Information Technology.
Essential Duties and Responsibilities:
Demonstrated experience with Service Desk application for managing IT requests
Demonstrated ability to support and troubleshoot laptops, desktops, IP Phone, cell phones and various applications
Serve as the first point of contact for end-users seeking technical support via phone, email, and/or chat channels. Ticket concerns will be IT in nature and related to systems, software, or hardware.
Monitor and respond quickly and effectively to requests received through the Helpdesk ticket board and escalate unresolved issues to the next level of support.
Perform basic remote or in person troubleshooting by walking customers through problem-solving processes and probing questions.
Utilize excellent customer service skills to build rapport with end-users and maintain positive client communication.
Ability to correctly assess a situation, come up with a logical resolution and seek assistance if required.
Must be able to multi-task in a Microsoft Windows environment and utilize multiple programs for troubleshooting
Must be a flexible, independent, self-motivated problem solver who enjoys working in a fast-paced environment
MS Office and Microsoft 365 troubleshooting experience
VPN remote access configuration & troubleshooting experience
Demonstrated experience troubleshooting infrastructure and network related issues
Coordinate directly with business owners, development team, 3rd party vendors and supporting organizations to best understand and analyze business specifications
Responsible for maintaining Active Directory accounts (activating, de-activating, creating, and managing AD user groups and security levels
Familiar with SharePoint, Teams, and OneDrive.
Have a basic knowledge in Azure.
Excellent customer service skills and the ability to communicate effectively in oral and written form with technical and non-technical clients
Ability to work independently with staff on process and simple software solutions.
Qualifications:
• Associate's degree in a related field from an accredited college or university
• OR Two years of experience at the lower-level Help Desk Analyst 1 or position equivalent.
• Note: An equivalent combination of education and job specific experience that provided the knowledge, experience and competencies required to successfully perform the job at the level listed may be substituted on a year-over-year basis.
Skills:
vpn,Troubleshooting,technitian

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