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Help Desk Technician Jobs in Decatur, GA (NOW HIRING)

Techgene Solutions LLC

help desk analyst

Conyers, GA · On-site

$18 - $24.50/hr

Position Summary The IT Help Desk Analyst is responsible for providing exceptional technical and customer support in a high-volume call center environment. Under general supervision, the incumbent ...

New

VIVA USA INC

Help Desk Analyst

Conyers, GA · On-site

$17.75 - $24.25/hr

The IT Help Desk Analyst is responsible for providing exceptional technical and customer support in a high-volume call center environment. Under general supervision, the incumbent receives and ...

New

Amer Technology, Inc

Help Desk Analyst

Conyers, GA · On-site

$18 - $24.50/hr

MUST have Call Center exp Position Summary The IT Help Desk Analyst is responsible for providing exceptional technical and customer support in a high-volume call center environment. Under general ...

New

R2 Technologies Corporation

Help Desk Analyst 1

Atlanta, GA · On-site

$19.75 - $27/hr

Help Desk Analyst 1 (765352) Local Conyers, GA LOCAL CANDIDATES *This position is located at DDS ... Preferred Qualifications • 2+ years' experience performing as Helpdesk Technician with hands on ...

Hooters

HELP DESK TECH TIER 2

Atlanta, GA · On-site

$45K/yr

... help desk techs regarding the overall performance of the help desk. • Oversee the daily performance of computer systems in the corporate office and restaurants. • Install or remove software ...

4pconsultinginc

Help Desk / Service Desk Analyst I

Atlanta, GA · On-site

$19.75 - $27/hr

Help Desk / Service Desk Analyst I Location: 241 Ralph McGill Blvd , Atlanta, GA 30308 Duration: 6 Months Client: Georgia Power Position Overview We are seeking a motivated Help Desk / Service Desk ...

Nextgen Information Services

IT Help Desk

Atlanta, GA · On-site

$20/hr

IT Help Desk Analyst Location: Conyers, GA - Onsite Interview: In-person Duration: 10 Months Contract Rate: $20/hr on W2 Local Candidates Only We are looking for an IT Help Desk Analyst with strong ...

New

Hooters

HELP DESK TECH TIER 2

Atlanta, GA · On-site

$45K/yr

... help desk techs regarding the overall performance of the help desk. • Oversee the daily performance of computer systems in the corporate office and restaurants. • Install or remove software ...

Spark Tek Inc

GA DDS Level 1 Help Desk Analyst

Conyers, GA · On-site

$16.25 - $22.25/hr

... Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10. • Vocational/Technical degree in computer applications, computer technology or a closely ...

Techgene Solutions LLC

Helpdesk Spanish

Conyers, GA · On-site

$17.50 - $23.75/hr

... Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10, ... Required 2 Years Bilingual - Spanish Required IT Help Desk Call Center exp Required 2 Years

Ubertal Inc

Helpdesk Technician

Conyers, GA · On-site

Level 1 Help Desk Analyst Location: Conyers, GA Engagement Type: Contract Work Mode: Onsite Duration: 11/24/2025 - 06/30/2026 (7 months) Interview Type: In Person Only Role Overview: The Level 1 Help ...

R2 Technologies Corporation

Help Desk Analyst 2

Atlanta, GA · On-site

$19.75 - $27/hr

Help Desk Analyst 2 (689398) Location: Decatur, GA 30033 Onsite Duration: Long-Term Contract The IT Infrastructure Team is seeking an experienced, self-motivated Helpdesk Analyst II with demonstrated ...

KēSTA I.T.

Help Desk Analyst II

Conyers, GA · Hybrid

$20/hr

  • Retirement

  • PTO

T is actively seeking a Help Desk Analyst for an immediate contract engagement with our government client. Work Location: This position is Onsite : We Are Seeking a Help Desk Analyst to provide ...

New

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All JobsHelp Desk Technician JobsHelp Desk Technician Jobs in Decatur, GA

Help Desk Technician information

See Decatur, GA salary details

$12

$22

$33

How much do help desk technician jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for help desk technician in Decatur, GA is $22.55, according to ZipRecruiter salary data. Most workers in this role earn between $18.75 and $25.29 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a help desk technician, and why are they important?

To thrive as a Help Desk Technician, you need a solid understanding of computer hardware, software troubleshooting, and networking, often supported by a relevant associate's degree or IT certifications like CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems, remote desktop tools, and common operating systems is essential for daily operations. Strong communication, patience, and problem-solving abilities set outstanding technicians apart when assisting users. These skills and qualities are vital for efficiently resolving technical issues and ensuring user satisfaction in a fast-paced support environment.

What is the difference between Help Desk Technician vs Technical Support Specialist?

AspectHelp Desk TechnicianTechnical Support Specialist
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, Network+
Work EnvironmentHelp desk, remote and on-site supportCustomer support, remote troubleshooting
Industry UsageIT services, tech companies, corporate ITIT, software, hardware vendors

Help Desk Technicians and Technical Support Specialists often share certifications and work environments, focusing on troubleshooting and customer support. The main difference lies in their typical roles: Help Desk Technicians handle general user issues and provide first-level support, while Technical Support Specialists may handle more specialized technical problems, often requiring deeper technical knowledge.

What are some typical challenges help desk technicians face when supporting remote users, and how can they effectively address them?

Help Desk Technicians often encounter challenges such as diagnosing issues without physical access to the user's device, navigating varied home network setups, and communicating technical solutions to users with different levels of expertise. To address these challenges, technicians frequently use remote access tools, maintain clear and patient communication, and follow structured troubleshooting procedures. Building strong documentation skills and staying up to date with remote support technologies also help ensure efficient problem resolution and user satisfaction.

How much does a help desk technician make a month?

Help desk technicians typically earn between $2,000 and $4,000 per month, depending on experience, location, and certifications. Entry-level roles may pay closer to the lower end, while experienced technicians with certifications like CompTIA A+ or ITIL can earn higher salaries. Salaries can also vary based on the complexity of support and the size of the organization.

What is a help desk technician?

A help desk technician is an IT support specialist who helps customers or users troubleshoot software and hardware problems. As a help desk technician, your responsibilities and duties include receiving technical support tickets, phone calls, or emails, contacting the user or customer, listening to their issue, diagnosing the problem, and walking them through the solution. You must be patient with often upset customers and explain how to resolve their computer issues in a step-by-step manner that is understandable to a layperson.

More about Help Desk Technician jobs

What are the most commonly searched types of Help Desk Technician jobs in Decatur, GA?

The most popular types of Help Desk Technician jobs in Decatur, GA are:

What are popular job titles related to Help Desk Technician jobs in Decatur, GA?

For Help Desk Technician jobs in Decatur, GA, the most frequently searched job titles are:

What job categories do people searching Help Desk Technician jobs in Decatur, GA look for?

The top searched job categories for Help Desk Technician jobs in Decatur, GA are:

What cities near Decatur, GA are hiring for Help Desk Technician jobs?

Cities near Decatur, GA with the most Help Desk Technician job openings:

Help Desk Technician jobs near you
Infographic showing various Help Desk Technician job openings in Decatur, GA as of August 2026, with employment types broken down into 86% Full Time, and 14% Contract. Highlights an 100% In-person job distribution, with an average salary of $46,894 per year, or $22.5 per hour.

help desk analyst

Techgene Solutions LLC

Conyers, GA • On-site

$18 - $24.50/hr

Other

Posted 2 days ago

New

Job description

Position Summary

The IT Help Desk Analyst is responsible for providing exceptional technical and customer support in a high-volume call center environment. Under general supervision, the incumbent receives and resolves customer inquiries related to DDS Online Services account creation and access, identity verification for address change transactions, and the issuance of digital licenses.

This role requires strong analytical and problem-solving abilities, excellent communication skills, and a commitment to delivering outstanding customer service. The successful candidate must be capable of managing a high volume of calls while maintaining accuracy, efficiency, and customer satisfaction.

Key Responsibilities

Respond to and resolve customer inquiries regarding DDS Online Services accounts, identity verification processes, address change transactions, and digital license issuance.

Handle an average of 65-90 customer calls per day while maintaining established service levels and quality standards.

Provide exceptional customer service by professionally addressing complex customer issues and identifying effective solutions.

Maintain accurate documentation and records of customer interactions and transactions.

Demonstrate adaptability and a positive attitude in a fast-paced, evolving work environment.

Respond professionally and promptly to inquiries from Executive Management, stakeholders, and business partners.

Participate in task forces, project teams, and workgroups to support departmental and organizational initiatives.

Build and maintain productive relationships with internal departments and external business partners.

Contribute to continuous process improvement efforts and support organizational goals.

Stay current on policies, procedures, and technology updates relevant to assigned responsibilities.

Minimum Qualifications

High School Diploma or GED.

Two (2) years of full-time experience within the last seven (7) years providing call center support or customer service.

Proficiency with computer applications and standard business software.

Strong verbal and written communication skills.

Ability to effectively manage multiple priorities while maintaining a high level of customer service.

Preferred Qualifications

Candidates who meet the minimum qualifications and possess one or more of the following will be given preference:

Three (3) years of experience processing driver's license transactions.

Five (5) years of experience in a high-volume call center environment.

Four (4) years of customer service experience.

Proficiency using Windows 11 and Microsoft Office applications.

Experience working with identity verification or credential issuance processes.

Demonstrated ability to troubleshoot and resolve customer issues efficiently.

Knowledge, Skills, and Abilities

Excellent customer service and interpersonal skills.

Strong problem-solving and critical-thinking abilities.

Ability to communicate effectively with customers, management, and stakeholders.

Strong organizational skills with attention to detail and accuracy.

Ability to work independently and collaboratively in a team environment.

Adaptability and willingness to embrace change in a dynamic workplace.

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