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Help Desk Tech Jobs in Kansas (NOW HIRING)

Tech Electronics

Service Coordinator

Topeka, KS · On-site

$17.50 - $22/hr

Two years working in the service industry of technology systems and/or two years' help desk support experience. Certifications: * Comptia A+ Certification is a plus! We're an equal opportunity ...

Tech Electronics

Service Coordinator

Topeka, KS · On-site

$18.50 - $23.50/hr

Two years working in the service industry of technology systems and/or two years' help desk support experience. Certifications: * Comptia A+ Certification is a plus! We're an equal opportunity ...

Tech Electronics

Service Coordinator

Topeka, KS · On-site

$17.50 - $22/hr

Two years working in the service industry of technology systems and/or two years' help desk support experience. Certifications: * Comptia A+ Certification is a plus! We're an equal opportunity ...

HR Partners

IT Generalist Supervisor

Topeka, KS

Manage the help desk/desktop team. * Oversee Active Directory, user account provisioning, access ... Manages IT projects following the IT Project Management methodology, ensuring projects come in on ...

High Bridge Consulting

Client Support Specialist

Lenexa, KS · On-site

$17 - $22.75/hr

Our client is a Fortune 500 financial and payments technology company, and leads the industry in ... This role will be based out of Lenexa, KS 3 days a week onsite Duties Provides help desk support to ...

New

Vets Hired

PC Support Technician

Leavenworth, KS

Provide help desk and desktop support for hardware, software, and operating system issues ... Manage and resolve IT service tickets according to service level agreements. * Support user ...

New

Lightedge

IT Support Technician

Kansas City, KS · On-site

$20.75 - $28.50/hr

Up to 2 years of help desk, customer service, or technical support experience (including ... Passion for technology and continuous improvement. We may use artificial intelligence (AI) tools to ...

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Help Desk Tech information

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How much do help desk tech jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for help desk tech in Kansas is $20.65, according to ZipRecruiter salary data. Most workers in this role earn between $17.16 and $23.17 per hour, depending on experience, location, and employer.

How do I become a help desk technician?

To become a help desk technician, you typically need a high school diploma or equivalent, along with knowledge of computer hardware, software, and operating systems. Many employers prefer candidates with certifications such as CompTIA A+ and strong customer service skills. Gaining experience through internships or entry-level IT roles can also improve job prospects.

What are the key skills and qualifications needed to thrive as a help desk tech?

To thrive as a Help Desk Tech, you need strong troubleshooting abilities, a solid understanding of computer systems and networks, and often a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Excellent communication, patience, and problem-solving skills help you effectively assist users and manage stressful situations. These competencies are essential to quickly resolve technical issues, maintain user satisfaction, and support organizational productivity.

Is help desk a good career?

Help desk technician roles are entry-level positions that involve troubleshooting technical issues, providing customer support, and maintaining hardware and software. They can offer opportunities for skill development, certifications, and career advancement in IT, but job satisfaction depends on individual interests and work environment.

What is the difference between Help Desk Tech vs Technical Support Specialist?

AspectHelp Desk TechTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site troubleshooting, customer support
Industry UsageIT support, customer serviceIT support, software/hardware troubleshooting
Search & ComparisonOften compared for entry-level IT rolesSimilar roles, slightly more specialized

Help Desk Tech and Technical Support Specialist roles share many certifications and work environments, often overlapping in entry-level IT support. The main difference lies in their focus: Help Desk Techs typically handle initial customer inquiries and basic troubleshooting, while Technical Support Specialists may deal with more complex issues and specialized technical problems. Both roles are essential in IT support teams and are frequently compared by job seekers and employers alike.

What does a help desk tech do?

A Help Desk Tech, also known as a Help Desk Technician, provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer queries, and guide users through step-by-step solutions either over the phone, via email, or through chat. Their responsibilities often include logging support requests, resolving common technical issues, and escalating more complex problems to higher-level IT staff. Help Desk Techs play a crucial role in ensuring smooth operation of technology in organizations and maintaining user satisfaction.

What are some common challenges faced by help desk techs, and how can they effectively manage high volumes of support requests?

Help Desk Techs often encounter the challenge of managing a large number of support tickets, especially during peak times or system outages. To handle this effectively, it's important to prioritize requests based on urgency and impact, communicate clearly with users about expected response times, and utilize ticketing systems to stay organized. Developing strong troubleshooting skills and maintaining a calm, customer-oriented approach can help resolve issues efficiently. Collaborating closely with team members and escalating complex problems when necessary also ensures that support is timely and effective.

Is a help desk technician a stressful job?

Help desk technicians often experience stress due to high call volumes, urgent troubleshooting, and the need to resolve issues quickly. The job requires strong communication skills and the ability to manage multiple tasks under pressure, which can contribute to a stressful work environment.
What are popular job titles related to Help Desk Tech jobs in Kansas? For Help Desk Tech jobs in Kansas, the most frequently searched job titles are:
What job categories do people searching Help Desk Tech jobs in Kansas look for? The top searched job categories for Help Desk Tech jobs in Kansas are:
Help Desk Tech jobs near you
Infographic showing various Help Desk Tech job openings in Kansas as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $42,946 per year, or $20.6 per hour.

Service Coordinator

Tech Electronics

Topeka, KS • On-site

$17.50 - $22/hr

Full-time

Medical, Dental, Vision, PTO

Posted 5 days ago

Job description

Who is Tech Electronics?
We provide systems and services that help our customers work smarter, feel safer, and collaborate more effectively. Tech Electronics is a technology services organization headquartered in St. Louis, Missouri with seven offices across the Midwest.
At Tech Electronics, we specialize in low voltage life safety and communication systems in the education, healthcare, construction, government, commercial-industrial, SMB, and worship industries. From fire alarm installation and testing to security cameras and video surveillance, our tailor-made solutions deliver connection and protection.
Why Tech Electronics?
At Tech Electronics, we pride ourselves on bringing a unique family atmosphere to an ever-evolving technology marketplace. We recognize that our people made us special when we opened our doors nearly 60 years ago, and they continue to do so today.
We prioritize giving motivated individuals opportunities to find their gifts, develop their talents, and live their lives to the fullest. If you're looking for a job that's more than just a job, our Tech family is waiting for you!
What's in it for you?
  • Health, Vision & Dental Insurance on DAY ONE
  • Company cell phone
  • Paid Time Off & Accrued Personal Time
  • Tuition Reimbursement
  • Long term & Short-term disability
  • Generous Holiday Schedule
  • Relaxed Family Culture
  • Teladoc, SurgeryPlus, & other medical benefits

POSITION OVERVIEW
The Customer Service Coordinator position processes service requests received by telephone, website, and e-mail from customers. This position is responsible for providing a superior level of customer service and technical support by taking ownership of issues from initial work order creation to final resolution. This position provides initial troubleshooting and resolution support when possible.
FUNCTIONS OF THE JOB
  • Receives and processes all customer requests for service on their communication system via telephone, website, or e-mail.
  • Ensures all information is obtained from the customer so service personnel can properly resolve the issue within the first service call ensuring that we meet the customer's expectations regarding response and resolution time frames.
  • Provides initial technical assistance to customers by addressing service issues across Tech Electronics' systems for all Tech offices as assigned or requested.
  • Takes ownership of customer interactions, utilizing Service Desk procedures for follow-through, tracking and logging of all calls. Resolves customer inquiries in a timely manner and to 100% customer satisfaction.
  • Serves as first point of escalation for customers; escalates technical issues to manufacturer or Senior Help Desk Specialist as needed.
  • Communicates chronic system application problems and issues, as identified by customers to Customer Experience Manager for escalation and resolution.
  • Works on special projects to improve service levels and support Service Desk initiatives as assigned or requested by management.
  • Determines whether calls will require additional manpower, remote support, and orders parts as necessary.
  • Obtains industry and/or manufacturer certifications as required by their manager; proactively reviews and assists their manager in the development of their own education and certification plan.
  • Maintains a favorable working relationship with all employees and managers to promote a cooperative and harmonious working environment in order to facilitate positive employee morale, productivity and continued improvement.

POSITION QUALIFICATION REQUIREMENTS
The following are the minimum qualifications an individual needs in order to successfully perform the duties and responsibilities of this position. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Education:
  • Associates Degree in electronics, computer science, information sciences and/or equivalent work experience.

Experience:
  • Two years working in the service industry of technology systems and/or two years' help desk support experience.

Certifications:
  • Comptia A+ Certification is a plus!

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
We are a drug free workplace. Employment is contingent on passing a drug test.

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