ZipRecruiter

Log In

1

Help Desk Tech Ii Jobs (NOW HIRING)

Hooters

HELP DESK TECH TIER 1

Atlanta, GA · On-site

$18/hr

... Level 2 Technicians with troubleshooting more complex software, hardware, and networking issues. • Receive and maintain proper training. • Assist with other responsibilities as directed by ...

Hooters

HELP DESK TECH TIER 1

Atlanta, GA

$18/hr

... 2 Technicians with troubleshooting more complex software, hardware, and networking issues. • ... mobile technologies). * 2 years of experience working with Windows servers, including Active ...

Middleground Technologies

Help Desk II

Chicago, IL

$20.50 - $27.75/hr

We are a rapidly growing IT Managed Service Provider located in the Loop. We provide outsourced ... In this IT help desk II opportunity, the ideal candidate will be responsible for providing Windows ...

TrovaSearch

Level One Help Desk

Mandeville, LA

$18 - $24.25/hr

Level I - Help Desk Tech Support- Melbourne to Vero Beach Position Summary The Level I Help Desk ... Escalate and coordinate repair and resolution of issues with Level II / III network technicians and ...

New

Harbor IT

Help Desk II

$20.50 - $27.75/hr

Our mission is to manage our clients' technology and mitigate their cyber risks, so that they don't have to. Position Overview: The Help Desk Technician II is a remote-first support role within ...

New

Middleground It

Help Desk II

Chicago, IL · On-site

$20.50 - $27.75/hr

We are a rapidly growing IT Managed Service Provider located in the Loop. We provide outsourced ... In this IT help desk II opportunity, the ideal candidate will be responsible for providing Windows ...

10over8

Help Desk Tech / Office Assistant

Encino, CA · On-site

$18 - $23.50/hr

Los Angeles consulting company is seeking an Office Assistant / Mid-Level Help Desk Technician. This is a great opportunity to learn the computer consulting business from the ground up as an Office ...

10over8

Help Desk Tech / Office Assistant

Encino, CA · On-site

$17.50 - $23/hr

Office Assistant / Mid-Level Help Desk TechnicianLos Angeles consulting company is seeking an Office Assistant / Mid-Level Help Desk Technician. This is a great opportunity to learn the computer ...

10over8

Help Desk Tech / Office Assistant

Encino, CA

$18 - $23.50/hr

Los Angeles consulting company is seeking an Office Assistant / Mid-Level Help Desk Technician. This is a great opportunity to learn the computer consulting business from the ground up as an Office ...

Avani Technology Solutions, Inc.

Help Desk

Austin, TX · On-site

$19.75 - $26.75/hr

Help Desk Location: 4200 Smith School Road, Austin, Texas 78744 Duration: 5+ months * The ... Years Skills/Experience 2 Knowledge of microcomputer architecture and design 2 Skill in delivering ...

10over8

Help Desk Tech / Office Assistant

Encino, CA · On-site

$17.50 - $23/hr

Office Assistant / Mid-Level Help Desk TechnicianLos Angeles consulting company is seeking an Office Assistant / Mid-Level Help Desk Technician. This is a great opportunity to learn the computer ...

Infojini Inc

HELP DESK

Washington, DC

$23.25 - $31.75/hr

With a partnership of all major technology vendors, Infojini Consulting has built a strong ... At least Two years' experience in desktop/laptop troubleshooting and Mainframe monitoring or ...

previous pagenext page

Showing results 21-40

All JobsTechnology JobsDesktop Support JobsComputer Support Specialist JobsHelp Desk Tech Ii Jobs

Help Desk Tech Ii information

See salary details

$12

$23

$33

How much do help desk tech ii jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for help desk tech ii in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is a Help Desk Tech II?

Help Desk Tech II professionals are mid-level IT support specialists who assist users with technical issues related to computer hardware, software, and network systems. They handle more complex problems than entry-level technicians, often providing support via phone, email, or in-person. Their responsibilities include troubleshooting, diagnosing technical problems, resolving escalated support tickets, and sometimes training junior staff or end users. They play a key role in ensuring smooth technology operations within organizations and may also assist with system updates and equipment installations.

What are some common challenges faced by a Help Desk Tech II, and how can they be managed effectively?

Help Desk Tech II professionals often encounter challenges such as handling high ticket volumes, resolving complex technical issues, and managing user expectations. To manage these effectively, it’s important to prioritize tasks, document solutions for recurring problems, and communicate clearly with users to set realistic timelines. Collaboration with other IT teams and continuous learning about new technologies also help in staying efficient and providing excellent support. Proactively seeking feedback and refining troubleshooting processes can further enhance overall performance.

What are the key skills and qualifications needed to thrive as a Help Desk Tech II, and why are they important?

To thrive as a Help Desk Tech II, you need strong troubleshooting skills, knowledge of operating systems and networks, and typically an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems such as ServiceNow and remote support tools is essential for resolving technical issues efficiently. Excellent communication, patience, and problem-solving abilities help you deliver effective support and build rapport with users. These skills ensure timely issue resolution, minimize downtime, and maintain high user satisfaction in IT environments.

What is the difference between Help Desk Tech II vs Help Desk Tech I?

AspectHelp Desk Tech IIHelp Desk Tech I
CertificationsCompTIA A+, Network+ often preferredCompTIA A+ typically required
Work Experience1-3 years in IT supportLess than 1 year or entry-level
ResponsibilitiesAdvanced troubleshooting, user support, minor network issuesBasic user support, password resets, hardware setup
Work EnvironmentHelp desks, IT departments, support centersHelp desks, retail, or small business support

Help Desk Tech II roles generally require more experience and technical skills than Help Desk Tech I. They handle more complex issues, perform advanced troubleshooting, and often require relevant certifications. Help Desk Tech I positions are entry-level, focusing on basic support tasks. Both roles are common in IT support environments, but Tech II positions typically offer higher responsibility and pay.

More about Help Desk Tech Ii jobs

What cities are hiring for Help Desk Tech Ii jobs?

Cities with the most Help Desk Tech Ii job openings:

What job categories do people searching Help Desk Tech Ii jobs look for?

The top searched job categories for Help Desk Tech Ii jobs are:

Help Desk Tech Ii jobs near you

IT Help Desk Technician

Archdiocese of San Antonio

San Antonio, TX • On-site

Full-time

Re-posted 12 days ago

Job description

Description:

Reports to: IT Manager

Location: Archdiocese of San Antonio – Pastoral Ministry Center

Work Schedule: Monday – Friday 8:30 am – 5:00 pm (Weekends and evenings as needed)

Position type: Full-time

FLSA Status: Non-Exempt

Summary: The IT Help Desk Technician will be responsible for the Help Desk tech support level 1, hardware, and software, creating IT knowledge articles for end users and re-imaging computers in a timely and efficient manner.

Requirements:

Position Responsibilities:

  • *Create and delete Active Directory and O365 Accounts
  • *Conduct IT related onboarding and offboarding for employees
  • *Responsible for the (reimaging of computers
  • *Provide Level 1 Technical support to end user Hardware and software requests.
  • *Maintaining the IT Assets inventory ensuring it is up to date.
  • Create and maintain the IT knowledge articles for end users.
  • Prepare and set up technical requests for meetings and training sessions.
  • Escort 3rd Party vendors when required.
  • *Monitor and respond to all inbound IT Tickets
  • Collaborate with other IT Team members.
  • Adhering to safety training and protocols daily and taking precautionary measures to ensure the safety and well-being of self, others.
  • Responsible for protecting the confidentiality of any information or material obtained in the service with the organization to include but not limited to client names and information, services rendered to clients, donors names and gifts, internal and external investigations or results of any investigations, and financial information.
  • Adherence to the Code of Conduct and the Faith and Moral Policy is mandatory.
  • Every employee is required to take a solution-oriented approach in their interactions and undertakings, as well as being a team member that promotes collaboration and commitment to the Mission and Vision of the organization.
  • Performs other duties as assigned

* Essential Functions - ADA

Minimum Qualifications:

  • Education
    • Associate degree in Computer Science or business-related field or 2 years of related experience in lieu of a degree.
  • Experience
    • Minimum of 2 years’ experience in Helpdesk Support level 1, Hardware, and Software.
    • Minimum of 2 years’ experience in O365.
    • Minimum of 2 years’ experience with Windows 11
    • Minimum of 1 year’ experience in creating IT knowledge articles for end users
    • Minimum of 1 years’ experience in maintaining IT Assets Inventory system.
  • License and Credentials
    • Reliable transportation
    • Valid driver license
    • Valid vehicle insurance

Minimum Knowledge and Skills:

  • Extensive working knowledge of Hardware, Software, windows systems and O365.
  • Experience with Helpdesk System (i.e., Zendesk preferred).
  • Must be solution oriented, organized, self-motivated, work well independently and on a team.
  • Must have good written and verbal skills.
  • Must have good critical thinking and problem-solving skills.

Travel Requirements:

Travel requirements for the position includes 10% local and 0% overnight.

Apply