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Help Desk Tech Ii Jobs (NOW HIRING)

Albany Med

Help Desk Tech II - 2nd Shift, M-F

Albany, NY · On-site

$49K - $69K/yr

The Help Desk Tech - Level II will have little to moderate Help Desk/Service Desk experience but has a desire to pursue a career in some field of Information Technology. The individual will complete ...

Arby's

Help Desk Tech

Omaha, NE

$52K/yr

Up to $52,000 per year Help Desk Support Technician Are you an Information Technology (IT) Professional looking for a great company to join? Do you want to be part of an energetic team? If so, DRM ...

Arby's

Help Desk Tech

Omaha, NE · On-site

$52K/yr

Up to $52,000 per year Help Desk Support Technician Are you an Information Technology (IT) Professional looking for a great company to join? Do you want to be part of an energetic team? If so, DRM ...

Ingeus via Alexander Mann Solutions

Help Desk Tech

Fargo, ND · On-site

$19.75 - $26.50/hr

... of technology and want to be key individuals to help troubleshoot our clients. The IT Desktop ... High School Diploma or GED, 2-year technical degree or similar experience. Required Experience: 1 ...

Ingeus via Alexander Mann Solutions

Help Desk Tech

Fargo, ND · On-site

$19.75 - $26.50/hr

... of technology and want to be key individuals to help troubleshoot our clients. The IT Desktop ... High School Diploma or GED, 2-year technical degree or similar experience. Required Experience: 1 ...

ALLO Fiber

MSP Help Desk Tech

Lincoln, NE

$17.50 - $23.50/hr

Provide Tier 2 technical support for multiple business clients in an MSP setting. * Troubleshoot ... EDUCATION/EXPERIENCE: * 2-5 years of experience in a help desk, service desk, or IT support role ...

ALLO Fiber

MSP Help Desk Tech

Norfolk, NE · On-site

$19.75 - $26.50/hr

Provide Tier 2 technical support for multiple business clients in an MSP setting. * Troubleshoot ... EDUCATION/EXPERIENCE: * 2-5 years of experience in a help desk, service desk, or IT support role ...

ALLO Fiber

MSP Help Desk Tech

Norfolk, NE

$19.75 - $26.50/hr

Provide Tier 2 technical support for multiple business clients in an MSP setting. * Troubleshoot ... EDUCATION/EXPERIENCE: * 2-5 years of experience in a help desk, service desk, or IT support role ...

WVU Medicine

Assoc Help Desk Tech - Casual

Morgantown, WV · On-site

$20.50 - $27.75/hr

EDUCATION, CERTIFICATION, AND/OR LICENSURE: 1. High school diploma or equivalent AND Two (2) year ... Attend all WVUHS IT Help Desk mandatory staff meetings either remote or in-person. Effectively use ...

Hooters

HELP DESK TECH TIER 2

Atlanta, GA · On-site

$45K/yr

... Maintain security technologies. • Identify, analyze, and provide preventative solutions for ... help desk techs regarding the overall performance of the help desk. • Oversee the daily ...

Hooters

HELP DESK TECH TIER 2

Atlanta, GA · On-site

$45K/yr

... Maintain security technologies. • Identify, analyze, and provide preventative solutions for ... help desk techs regarding the overall performance of the help desk. • Oversee the daily ...

First Horizon Bank

IT Help Desk Tech

Lafayette, LA

Monday- Friday, 9am-5pm The Level 1 Help Desk Technician is responsible for providing technical ... Level 1 technicians escalate issues as necessary to Level 2 technicians. Job Requirements ...

WVU Medicine

Assoc Help Desk Tech - Casual

Morgantown, WV · On-site

$20.50 - $27.75/hr

EDUCATION, CERTIFICATION, AND/OR LICENSURE: 1. High school diploma or equivalent AND Two (2) year ... Attend all WVUHS IT Help Desk mandatory staff meetings either remote or in-person. Effectively use ...

First Horizon Bank

IT Help Desk Tech

Maryville, TN

Monday- Friday, 9am-5pm The Level 1 Help Desk Technician is responsible for providing technical ... Level 1 technicians escalate issues as necessary to Level 2 technicians. Job Requirements ...

First Horizon Bank

IT Help Desk Tech

Maryville, TN · On-site

Monday- Friday, 9am-5pm The Level 1 Help Desk Technician is responsible for providing technical ... Level 1 technicians escalate issues as necessary to Level 2 technicians. Job Requirements ...

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Help Desk Tech Ii information

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$33

How much do help desk tech ii jobs pay per hour?

As of Jul 29, 2026, the average hourly pay for help desk tech ii in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Help Desk Tech II, and why are they important?

To thrive as a Help Desk Tech II, you need strong troubleshooting skills, knowledge of operating systems and networks, and typically an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems such as ServiceNow and remote support tools is essential for resolving technical issues efficiently. Excellent communication, patience, and problem-solving abilities help you deliver effective support and build rapport with users. These skills ensure timely issue resolution, minimize downtime, and maintain high user satisfaction in IT environments.

What are Help Desk Tech II professionals?

Help Desk Tech II professionals are mid-level IT support specialists who assist users with technical issues related to computer hardware, software, and network systems. They handle more complex problems than entry-level technicians, often providing support via phone, email, or in-person. Their responsibilities include troubleshooting, diagnosing technical problems, resolving escalated support tickets, and sometimes training junior staff or end users. They play a key role in ensuring smooth technology operations within organizations and may also assist with system updates and equipment installations.

What are some common challenges faced by a Help Desk Tech II, and how can they be managed effectively?

Help Desk Tech II professionals often encounter challenges such as handling high ticket volumes, resolving complex technical issues, and managing user expectations. To manage these effectively, it’s important to prioritize tasks, document solutions for recurring problems, and communicate clearly with users to set realistic timelines. Collaboration with other IT teams and continuous learning about new technologies also help in staying efficient and providing excellent support. Proactively seeking feedback and refining troubleshooting processes can further enhance overall performance.

What is the difference between Help Desk Tech II vs Help Desk Tech I?

AspectHelp Desk Tech IIHelp Desk Tech I
CertificationsCompTIA A+, Network+ often preferredCompTIA A+ typically required
Work Experience1-3 years in IT supportLess than 1 year or entry-level
ResponsibilitiesAdvanced troubleshooting, user support, minor network issuesBasic user support, password resets, hardware setup
Work EnvironmentHelp desks, IT departments, support centersHelp desks, retail, or small business support

Help Desk Tech II roles generally require more experience and technical skills than Help Desk Tech I. They handle more complex issues, perform advanced troubleshooting, and often require relevant certifications. Help Desk Tech I positions are entry-level, focusing on basic support tasks. Both roles are common in IT support environments, but Tech II positions typically offer higher responsibility and pay.

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Help Desk Tech Ii jobs near you

Help Desk Tech II

Memorial Hospital of Sweetwater County

Rock Springs, WY • On-site

$20.25 - $27.25/hr

Other

Posted 20 days ago

Memorial Hospital Of Sweetwater County rating

6.3

Company rating: 6.3 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

775th of 1,051 rated hospitals

Job description

  • OUR CULTURE OF PERSON-CENTERED CARE
    • At Memorial Hospital of Sweetwater County, our mission, vision, and values serve as the foundation for how we care for patients, support our practitioners and co-workers, and engage with our community. We follow the "Planetree" methodology of "Person-Centered Care". These guide our decisions, shape our culture, and define the expectations for every member of our team.
      Our Mission: Compassionate care for every life we touch
      Our Vision: To be our community's trusted healthcare leader
      Our Values:
      • Be Kind - Demonstrating compassion, consideration, and thoughtfulness
      • Be Respectful - Being mindful of individual perspectives, priorities and needs
      • Be Accountable - Taking responsibility for our commitments, behaviors, and actions
      • Work Collaboratively - Cooperating with and encouraging each other to achieve a common goal
      • Embrace Excellence - Dedicated to setting standards that meet and exceed expectations
  • JOB SUMMARY
    • The Help Desk Technician - Level 2 provides advanced technical support and serves as an escalation point for complex or unresolved issues. This role supports clinical and non-clinical staff by diagnosing and resolving technical problems, coordinating with vendors and senior IT staff, assisting with service desk operations, and supporting cross-departmental technology initiatives.
  • JOB QUALIFICATIONS
    • Education:
        • High School Diploma or equivalent required.
        • Associate of Science degree or certification(s) in appropriate Information Technology field or directly related experience supporting a medium to large computer operation preferred.
    • Certifications/Licenses:
        • Must successfully complete support certification A+ Core 1 & 2, or equivalate certification within the first year of employment.
        • Must be ladder trained certified within 90 days of employment.
    • Job Knowledge and Skills:
        • Minimum of 1-year experience in a Help Desk support or computer repair position preferred.
        • Understanding of PC hardware, peripherals, operating systems, and Microsoft Office.
        • Basic knowledge of network protocols, switches, and e-mail.
        • Possesses basic diagnostic and troubleshooting skills.
        • Ability to communicate in English; both verbally and in writing.

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