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Help Desk System Administrator Jobs in Kansas (NOW HIRING)

LinTech Global

Help Desk Specialist IV

Lenexa, KS · On-site

The Help Desk Specialist IV serves as the Service Management Lead and senior technical escalation ... Experience supporting AV/VTC technologies and conference room systems. * Experience supporting ...

LinTech Global Inc.

Help Desk Specialist IV

Lenexa, KS · Remote

The Help Desk Specialist IV serves as the Service Management Lead and senior technical escalation ... Services include Software Development, Systems Integration, Data Management, Project Management ...

TERRACON

IT Service Desk Support Staff I

Olathe, KS · On-site

$22.25 - $31.25/hr

Up to 1-year help desk related experience. * Associate's degree in Information Systems or related field preferred. * Experience with Microsoft operating systems at the level used in the corporation ...

TERRACON

IT Service Desk Support Staff I

Olathe, KS

Up to 1-year help desk related experience. * Associate's degree in Information Systems or related field preferred. * Experience with Microsoft operating systems at the level used in the corporation ...

Data Center, Inc.

Sr. System Administrator

Hutchinson, KS · On-site

$74.60K - $101.10K/yr

The Role Are you a proactive System Administrator with deep technical expertise ? Do you thrive in ... What Will Help You Stand Out: * Experience supporting enterprise IT environments in banking or ...

IntePros Federal

Help Desk Lead

Lenexa, KS

We specialize in IT solutions, application development, program management, systems integration, and cybersecurity services. Our core values are the keys to success by empowering people to do the ...

TEKsystems

Helpdesk Support Technician

Topeka, KS · On-site

$18 - $19/hr

Desktop and help desk support experience * Experience with ticketing systems (e.g., ServiceNow or ... It is unlawful in Massachusetts to require or administer a lie detector test as a condition of ...

TEKsystems

Helpdesk Support Technician

Topeka, KS · On-site

$18 - $19/hr

Desktop and help desk support experience * Experience with ticketing systems (e.g., ServiceNow or ... It is unlawful in Massachusetts to require or administer a lie detector test as a condition of ...

ALLO Fiber

MSP Systems Administrator

Mission, KS · Hybrid

The Systems Administrator is responsible for the design, administration, optimization, and ... Provide technical guidance, coaching, and mentorship to junior administrators and help desk staff

Velocity Staff

Systems Administrator

Overland Park, KS · On-site

If you are a dedicated Systems Administrator with a passion for managing Windows devices, enhancing ... system. - Troubleshoot and resolve issues related to Windows devices promptly. 2. **Service Desk ...

ARC Health

$70K - $85K/yr

The HRIS Administrator will be hands-on and subject matter expert of the HRIS system. They should ... HSA (with employer contribution) and FSA options to help manage healthcare and dependent care ...

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Help Desk System Administrator information

What are the key skills and qualifications needed to thrive as a Help Desk System Administrator, and why are they important?

To thrive as a Help Desk System Administrator, you need a solid understanding of operating systems, network troubleshooting, and user support, often backed by a degree in IT or related field and relevant certifications like CompTIA A+ or Microsoft Certified Solutions Associate (MCSA). Familiarity with ticketing systems, remote desktop tools, and system monitoring software is typically expected. Strong communication, problem-solving ability, and patience are crucial soft skills for effectively assisting users and resolving technical issues. These skills ensure timely issue resolution, maintain system reliability, and contribute to positive user experiences within the organization.

What are some common challenges faced by Help Desk System Administrators, and how can they be managed effectively?

Help Desk System Administrators often face challenges such as managing a high volume of support requests, troubleshooting diverse technical issues under time pressure, and balancing routine maintenance with urgent problem resolution. Effective time management, strong communication skills, and the ability to prioritize tasks are essential for success in this role. Building a solid knowledge base, collaborating closely with other IT team members, and staying updated on system updates can also help streamline workflows and reduce recurring issues.

What are Help Desk System Administrators?

Help Desk System Administrators are IT professionals who provide technical support and manage computer systems within an organization. They assist users by troubleshooting hardware and software issues, resolving network problems, and maintaining system security. These administrators often serve as the first point of contact for technical concerns, ensuring that all IT-related requests are addressed efficiently. In addition to support, they may also handle system updates, backups, and user account management to keep operations running smoothly.

What is the difference between Help Desk System Administrator vs Help Desk Technician?

AspectHelp Desk System AdministratorHelp Desk Technician
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA A+ or similar entry-level certifications
Work EnvironmentManage network systems, servers, and infrastructureAssist end-users with hardware/software issues
ResponsibilitiesMaintain and troubleshoot network/server systems, user accountsRespond to user tickets, resolve basic technical issues

The Help Desk System Administrator focuses on managing and maintaining network and server systems, requiring more advanced certifications and technical skills. In contrast, Help Desk Technicians primarily assist end-users with hardware and software problems, often with entry-level certifications. Both roles are essential in IT support but differ in scope and technical complexity.

What are popular job titles related to Help Desk System Administrator jobs in Kansas? For Help Desk System Administrator jobs in Kansas, the most frequently searched job titles are:
What job categories do people searching Help Desk System Administrator jobs in Kansas look for? The top searched job categories for Help Desk System Administrator jobs in Kansas are:
What cities in Kansas are hiring for Help Desk System Administrator jobs? Cities in Kansas with the most Help Desk System Administrator job openings:
Help Desk System Administrator jobs near you
Infographic showing various Help Desk System Administrator job openings in Kansas as of May 2026, with employment types broken down into 3% As Needed, 64% Full Time, 20% Part Time, and 13% Contract. Highlights an 28% Physical, 6% Hybrid, and 66% Remote job distribution.
Reactive Service Desk/ Sr. Help Desk Engineer

Reactive Service Desk/ Sr. Help Desk Engineer

Onsite Logic

Lenexa, KS • Hybrid

$55K - $75K/yr

Full-time

Posted 25 days ago

Job description

Onsite Logic: Reactive Service Desk/ Sr. Help Desk Engineer


Are you a tech whiz with a knack for solving problems and building relationships? Do you thrive in a fast-paced environment and enjoy helping others? Then join Onsite Logic as a Reactive Service Desk/ Sr. Help Desk Engineer!


About the Role


As a Reactive Service Desk/ Sr. Help Desk Engineer at Onsite Logic, you'll be the first line of defense for our valued clients. You'll tackle intermediate IT issues onsite and remotely, ensuring their technology runs smoothly and efficiently. You'll wear many hats, troubleshooting hardware and software, providing expert advice, and continuously improving our service delivery.


Responsibilities:


Tech Problem Solver: Resolve intermediate scheduled and reactive service calls, both onsite and remotely. Utilize your expertise to diagnose and fix issues, ensuring timely resolutions.

Hardware & Software Guru: Independently install and troubleshoot client hardware and software, ensuring optimal performance and security.

Client Success Champion: Provide comprehensive IT advice and training to clients, empowering them to leverage technology effectively.

Data-Driven Improvement: Conduct regular ticket reviews, report findings to the Service Desk Team Lead, and identify opportunities to enhance service delivery through process improvement suggestions.

Documentation Master: Maintain detailed and accurate documentation for all service requests, ensuring clear communication and future reference.

Client Relationship Builder: Proactively maintain and improve customer satisfaction and relationships, fostering trust and loyalty.


Qualifications:


- Associate's degree in information technology or a related field, or equivalent experience. (Required)

- 3-5 years of IT Helpdesk experience within a Managed Services Provider (MSP) environment

- Advanced knowledge of IT and cybersecurity concepts

- Strong experience working with IT ticketing systems (e.g., ServiceNow, Jira)

- Network+ or Security+ certification (preferred)

- Familiarity with TruMethods framework a plus.


Success Metrics:


Maintain an impressive track record with key performance indicators (KPIs):

  • Less than 3% escalation rate
  • Average resolution time under 1.0 hours
  • First contact close rate of 75%
  • 8 tickets closed per business day

Identify and propose at least one process improvement initiative per quarter

Ensure 98% accuracy and timeliness when updating service request documentation


Benefits:


-Competitive salary and benefits package

- Opportunity to work in a dynamic and collaborative environment

- Ongoing training and professional development opportunities

- Be part of a team dedicated to client success


Salary range: $55,000 - $75,000, depending on experience, skills, and geographic location


Ready to Make a Difference?


If you're a passionate IT professional with a commitment to exceptional service, we encourage you to apply!


Onsite Logic: Empowering businesses through exceptional IT support.

Apply