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Help Desk Manager Jobs in Renton, WA (NOW HIRING)

Zumiez

Service Desk Analyst

Lynnwood, WA · On-site

$22.75 - $31/hr

Handle IT related incidents through a ticket que management system driving tickets to resolution ... Strong knowledge of implementing and effectively developing helpdesk and IT operations best ...

Concept Plus, LLC

AFSC Onsite Support Desk Tech

Seattle, WA · On-site

$22.75 - $30.75/hr

They are seeking an Onsite Support Desk Tech to provide Tier 0 to Tier 1 support of customer ... manager(s) • Attend weekly virtual team meeting • Daily completion of timecard • Must be ...

New

Concept Plus, LLC

AFSC Onsite Support Desk Tech

Seattle, WA · On-site

$22.75 - $30.75/hr

They are seeking an Onsite Support Desk Tech to provide Tier 0 to Tier 1 support for customer ... manager(s) • Attend weekly virtual team meeting • Daily completion of timecard • Must be ...

New

Potelco, Inc.

Helpdesk Technician III

Sumner, WA · On-site

$30 - $40/hr

Potelco Inc. seeks a great Help Desk Technician Tier-III to join our team at the Potelco Inc ... management and troubleshooting for Apple iOS/iPadOS devices via MDM Infrastructure & Systems ...

Quanta Services

Helpdesk Technician III

Sumner, WA

$30 - $40/hr

... management, construction, emergency power restoration, system maintenance, and similar services ... Potelco Inc. seeks a great Help Desk Technician Tier-III to join our team at the Potelco Inc.

Potelco, Inc.

Helpdesk Technician III

Sumner, WA · On-site

$30/hr

... management, construction, emergency power restoration, system maintenance, and similar services ... Potelco Inc. seeks a great Help Desk Technician Tier-III to join our team at the Potelco Inc.

Concept Plus

AFSC Onsite Support Desk Tech

Seattle, WA · On-site

$22.75 - $30.75/hr

About the role Concept Plus is seeking an Onsite Support Desk Tech to be a Tier 0 to Tier 1 support ... Maintain regular communication with manager(s) * Attend weekly virtual team meeting * Daily ...

New

Pyramid Global Hospitality

Front Desk Supervisor

Tacoma, WA · On-site

$18.25 - $23.50/hr

Help to resolve problems and "WOW" guests through recovery when things aren't quite right ... Communicate all pertinent information to manager on duty * Follow set procedures on posting ...

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Help Desk Manager information

See Renton, WA salary details

$42.2K

$94.2K

$140K

How much do help desk manager jobs pay per year?

As of May 29, 2026, the average yearly pay for help desk manager in Renton, WA is $94,240.00, according to ZipRecruiter salary data. Most workers in this role earn between $74,200.00 and $112,500.00 per year, depending on experience, location, and employer.

What Does a Help Desk Manager Do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a Help Desk Manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.

How does a Help Desk Manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

More about Help Desk Manager jobs
What are the most commonly searched types of Help Desk jobs in Renton, WA? The most popular types of Help Desk jobs in Renton, WA are:
What are popular job titles related to Help Desk Manager jobs in Renton, WA? For Help Desk Manager jobs in Renton, WA, the most frequently searched job titles are:
What job categories do people searching Help Desk Manager jobs in Renton, WA look for? The top searched job categories for Help Desk Manager jobs in Renton, WA are:
What cities near Renton, WA are hiring for Help Desk Manager jobs? Cities near Renton, WA with the most Help Desk Manager job openings:
Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Renton, WA as of May 2026, with employment types broken down into 4% As Needed, 33% Full Time, 59% Part Time, and 4% Contract. Highlights an 93% Physical, and 7% Remote job distribution, with an average salary of $94,240 per year, or $45.3 per hour.
IT Help Desk Support - Level III - MSP

IT Help Desk Support - Level III - MSP

K2 Staffing, LLC

Bellevue, WA

$75K - $90K/yr

Full-time

Posted 14 days ago

Job description

Summary
Our client is a leading IT Solutions Company located in Bellevue, WA and they are in need of a Help Desk Support Level III IT Engineer. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a client’s business needs.
Duties & Responsibilities
  • Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management.
  • Deploying and managing Windows Servers and Active Directory
  • Designing Local Area Networks
  • Implementing and monitoring network security
  • Optimizing and maintaining network software and hardware
  • Building and deploying file servers and cloud computing solutions
  • Configuring and deploying VOIP solutions
  • Performing network infrastructure troubleshooting
  • Manage Microsoft Exchange Server
  • Telephone solutions
  • Monitors alert systems and take appropriate action as per guidelines.
  • Ability to use various messages in an event log to affect repairs.
  • Receive escalated service requests requiring an enhanced response.
  • New User On-boarding
Qualifications & Requirements
  • Minimum of 5 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory
  • Three years of experience in a client-facing environment such as sales engineering
  • Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology
  • Possesses strong organizational and time-management skills
  • Experience writing proposals for and implementation of technical solutions to fulfill business needs
  • Results-oriented, self-motivated, energetic, professional, reliable, and a team player
  • Strong understanding of technology and business productivity systems
  • Experience with RMM (remote monitoring and management) tool a plus, such as Kaseya or Connectwise.
  • Experience with a PSA (ticketing system) tool a plus, such as Autotask or Connectwise.
  • Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills
  • Sales training experience is a plus
  • Having worked in an MSP environment is a major plus.
Ideal Qualifications (not required)
  • CompTIA Net+ and/or CompTIA Security+
  • MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)
  • CCNA or CCIE-Cisco certifications a real plus
Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.