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Help Desk Manager Jobs in Renton, WA (NOW HIRING)

Zumiez

Service Desk Analyst

Lynnwood, WA · On-site

$22.75 - $31/hr

Handle IT related incidents through a ticket que management system driving tickets to resolution ... Strong knowledge of implementing and effectively developing helpdesk and IT operations best ...

NEOGOV

Service Desk Analyst

Kirkland, WA · On-site

$23.25 - $31.75/hr

... manages software license inventory. • Initiates and maintains network user accounts ... Desk function, ensuring that user requests are effectively resolved either directly or by ...

PitchBook Data

Deal Desk Analyst

Seattle, WA · On-site

$23.25 - $31.75/hr

Our extensive learning programs and mentorship opportunities help us create a culture of curiosity ... Work within Salesforce and other CRM tools to validate contract terms, pricing, and billing details

Hermanson Company

Senior Service Desk Analyst

Kent, WA

$75K - $90K/yr

Manage endpoint deployment via Intune/Autopilot. * Maintain and troubleshoot network connectivity ... Required * 6 years minimum of experience in an IT support or helpdesk role (Level 1 or Level 2). * ...

Hermanson Company

Senior Service Desk Analyst

Kent, WA · On-site

$75K - $90K/yr

Manage endpoint deployment via Intune/Autopilot. * Maintain and troubleshoot network connectivity ... Required * 6 years minimum of experience in an IT support or helpdesk role (Level 1 or Level 2). * ...

PNC Bank

Technology Solution Center Analyst

Home, WA · Remote

$22.75 - $31/hr

... Management (ITSM), Technical Support Competencies Call Center Technologies, Customer Support Operations, Hardware Infrastructure, Help Desk, IT Standards, Procedures & Policies, Problem Solving ...

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Help Desk Manager information

See Renton, WA salary details

$42.2K

$94.2K

$140K

How much do help desk manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for help desk manager in Renton, WA is $94,240.00, according to ZipRecruiter salary data. Most workers in this role earn between $74,200.00 and $112,500.00 per year, depending on experience, location, and employer.

What does a help desk manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What does a help desk manager do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a help desk manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.

How does a help desk manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

More about Help Desk Manager jobs

What are the most commonly searched types of Help Desk jobs in Renton, WA?

The most popular types of Help Desk jobs in Renton, WA are:

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For Help Desk Manager jobs in Renton, WA, the most frequently searched job titles are:

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What cities near Renton, WA are hiring for Help Desk Manager jobs?

Cities near Renton, WA with the most Help Desk Manager job openings:

Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Renton, WA as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 24% Part Time, and 5% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $94,240 per year, or $45.3 per hour.

Information Technology (IT) Help Desk Specialist

Harper Engineering Company

Renton, WA • On-site

$36 - $41/hr

Full-time

Posted 24 days ago

Job description

Description

Job Summary: 

The Information Technology (IT) Help Desk Specialist provides first-line technical support for employees and supports the day-to-day reliability, security, and usability of company information technology systems. This IT role is responsible for receiving, documenting, prioritizing, resolving, and escalating support requests through the JIRA ticketing system. The position supports computer hardware, software, operating systems, user accounts, peripherals, networking, backups, inventory, IT training, and continuous improvement of IT support processes while maintaining a professional and service-oriented attitude.
 

Essential Job Duties:

1. Manage JIRA support tickets with accurate status, troubleshooting notes, resolutions, and follow-up actions. Provide timely end-user support in person, by phone, email, remote tools, and the approved ticketing process.

2. Install, configure, deploy, maintain, and troubleshoot computers, mobile devices, printers, peripherals, conference room equipment, and other IT assets.

3. Resolve common hardware, software, OS, application, network, VPN, printer, email, access, and account issues across Windows, Mac, and Linux.

4. Support user accounts, password resets, access requests, group updates, and identity tasks in Microsoft Entra ID and Active Directory.

5. Support IT security by following access control, endpoint protection, patching, phishing awareness, data handling, incident reporting, and least-privilege practices.

6. Monitor backups, recovery processes, endpoint health, software updates, and routine operational checks as assigned.


Secondary Duties:

1. Documentation: Maintain IT documentation, knowledge base articles, setup guides, and user instructions.

2. Data Support: Assist with reporting, analytics, spreadsheets, data cleanup, and basic Power BI, Tableau, SQL, Python, or API tasks as assigned.

3. Process Improvement: Support JIRA improvements and recommend practical updates to IT tools, processes, security practices, and user experience.

4. Other IT Support: Support assigned IT initiatives, security operations, equipment moves, onboarding, offboarding, vendor coordination, and related operational tasks.


Requirements

Job Qualifications: 


Minimum

1. Relevant education, experience, certifications, or multifunctional IT experience for a junior support role.

2. Strong verbal and written communication, including explaining technical topics to non-technical users.

3. Professional interpersonal skills and discretion with sensitive or confidential information.

4. Strong organization, time management, follow-through, attention to detail, and ability to manage multiple tickets.

5. Working knowledge of Microsoft Entra ID, Active Directory, Microsoft Office, Windows, Mac, Linux, business applications, hardware, software, networking, printers, and peripherals.

6. Strong troubleshooting, problem-solving, documentation, and root-cause analysis skills.

7. Ability to work independently and on a team, follow procedures, seek help, and escalate appropriately.

8. Ability to communicate professionally in English with employees at all levels.


Preferred

1. Bachelor's degree in Computer Science, Information Technology, or a related field.

2. Knowledge of IT security best practices, endpoint protection, phishing awareness, access control, and incident reporting.

3. Experience with JIRA, service desk workflows, IT asset management, remote support tools, endpoint management, or knowledge base systems.

4. Familiarity with data analytics tools such as Power BI, Tableau, SQL, Python, API integrations, or similar tools.

5. Relevant certifications such as CompTIA A+, Network+, Security+, Microsoft, Cisco, ITIL Foundation, or equivalent training.


Physical Requirements:

1. Occasional kneeling, pulling, pushing, reaching, crawling under desks, cable handling, and carrying equipment as related to IT support work.

2. Must be able to lift up to 25 pounds at times.

3. May require weekend work, after-hours support, scheduled maintenance windows, or urgent response as business needs require.

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