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Help Desk Manager Jobs in Renton, WA (NOW HIRING)

Skanska

Helpdesk Administrator

Kent, WA · On-site

... Help Desk and provide administrative, operational and commercial support as required on the Kent ... To proactively liaise with Technical Staff, Supervisors, Managers and Building Users (as ...

Trupanion

Director, Global Service Desk

Seattle, WA · Hybrid

Our mission is to help loving, responsible pet owners budget and care for their pets. At Trupanion ... Problem Management oversight * Executive/VIP support services Platform & Technology Ownership

Trupanion

Director, Global Service Desk

Seattle, WA · On-site

Our mission is to help loving, responsible pet owners budget and care for their pets. At Trupanion ... Problem Management oversight * Executive/VIP support services Platform & Technology Ownership

ChenMed

Front Desk Supervisor

Auburn, WA

$28.83/hr

Front Desk Ambassador : * Helping patients in and out of their vehicles * Opening the door ... Performs other duties as assigned and modified at manager's discretion. KNOWLEDGE, SKILLS AND ...

Concept Plus

AFSC Onsite Support Desk Tech

Seattle, WA · On-site

$22.75 - $30.75/hr

About the role Concept Plus is seeking an Onsite Support Desk Tech to be a Tier 0 to Tier 1 support ... Maintain regular communication with manager(s) * Attend weekly virtual team meeting * Daily ...

Benchmark

Front Desk Supervisor

Tacoma, WA

$18.25 - $23.50/hr

Help to resolve problems and "WOW" guests through recovery when things aren't quite right ... Communicate all pertinent information to manager on duty * Follow set procedures on posting ...

Pyramid Global Hospitality

Front Desk Supervisor

Tacoma, WA · On-site

$18.25 - $23.50/hr

Help to resolve problems and "WOW" guests through recovery when things aren't quite right ... Communicate all pertinent information to manager on duty * Follow set procedures on posting ...

Oracle

Support Team Leader

Seattle, WA · On-site

The Support Team Leader is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are be responsible for managing ...

Mars

Support Team Leader

Seattle, WA · On-site

The Support Team Leader is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are be responsible for managing ...

Oracle

Support Team Leader

Seattle, WA · On-site

The Support Team Leader is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are be responsible for managing ...

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All JobsHelp Desk Manager JobsHelp Desk Manager Jobs in Renton, WA

Help Desk Manager information

See Renton, WA salary details

$42.2K

$94.2K

$140K

How much do help desk manager jobs pay per year?

As of Jun 27, 2026, the average yearly pay for help desk manager in Renton, WA is $94,240.00, according to ZipRecruiter salary data. Most workers in this role earn between $74,200.00 and $112,500.00 per year, depending on experience, location, and employer.

What does a Help Desk Manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

How does a Help Desk Manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What Does a Help Desk Manager Do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a Help Desk Manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.
More about Help Desk Manager jobs
What are the most commonly searched types of Help Desk jobs in Renton, WA? The most popular types of Help Desk jobs in Renton, WA are:
What job categories do people searching Help Desk Manager jobs in Renton, WA look for? The top searched job categories for Help Desk Manager jobs in Renton, WA are:
What cities near Renton, WA are hiring for Help Desk Manager jobs? Cities near Renton, WA with the most Help Desk Manager job openings:
Help Desk Manager jobs near you
Helpdesk Administrator

Helpdesk Administrator

Skanska

Kent, WA • On-site

Other

Posted 1 hour ago

Skanska rating

8.5

Company rating: 8.5 out of 10

Based on 25 frontline employees who took The Breakroom Quiz

Job description

Description and requirements

At Skanska, we're shaping the way we live, work and connect. As one of the world's largest construction and development companies, we work together with customers, communities and partners to shape a better society.


You will be working in the Building Services OU based in Kent in where we are responsible for creating healthy workplaces, comfortable homes and efficient facilities that improve people's lives. Through collaboration and innovation, we deliver high-quality solutions that make a lasting, positive impact for people and communities.


We are currently looking for a Helpdesk Administrator who will join us on a 12 month fixed term contract and contribute to the effective and efficient operation of the onsite Help Desk and provide administrative, operational and commercial support as required on the Kent County Council Contract. 


As the Helpdesk Administrator, you will:

  • Take reasonable care of the health and safety of yourself and of the other people who may be affected by your actions and omissions at work.
  • To proactively liaise with Technical Staff, Supervisors, Managers and Building Users (as appropriate) to ensure accurate, relevant and timely communication is maintained at all times.
  • To provide accurate data to generate detailed monthly reports from the CAFM system for incorporation into the Skanska client Monthly report.
  • To provide administrative support to Supervisory and Management staff across the contract, including but not limited to the following functions H&S, Maintenance, Projects, Finance, Quality and
    Compliance.
  • To provide accurate data to generate detailed monthly reports from the CAFM system for incorporation into the Skanska client Monthly report.
  • To monitor and manage outstanding job sheets and produce backlog reports to ensure the CAFM system is up to date at all times.


We are looking for:

  • Evidence of working in a role requiring data input.
  • Evidence of contributing to success of a team and flexible approach to work tasks.
  • Evidence of Multi-tasking, team player and willingness to learn.
  • Passion for delivering excellent customer service.
  • Previous experience of using an accountancy system is desirable. 


What we offer:

  • 24/7 digital GP service for you and your family  
  • Financial wellbeing and employee assistance  
  • Professional development  
  • Enhanced family benefits (including maternity, paternity,dependants and parental bereavement leave)  


Inclusion and Diversity 

We thrive through embracing differences as we know that diversity opens a rich potential for new ways of thinking, helping us to build successful and high-performing teams. We call it The Skanska Way.


Flexible working 

Where possible, we offer a range of flexible working options, and we would be happy to discuss this at the application stage if this is something you'd like to explore. 


Reasonable adjustments 

We want you to feel confident and supported throughout every stage of our recruitment process. If you need any adjustments to help you during your application, please contact us at recruitment@skanska.co.uk or call 0330 105 2000 - Option 5 & 1.


Closing date

We encourage you to apply as early as possible, as the closing date may be subject to change.


If this role would be of interest, please click apply and join our team of 27,000 problem solvers and creative thinkers, where knowledge is our greatest creation. We share, listen and support your success - every step of the way.

What Skanska employees say

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