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Help Desk Manager Jobs in Moline, IL (NOW HIRING)

Planet Fitness

Club Manager

Moline, IL · On-site

$46K/yr

... front desk related tasks: greeting and welcoming members, gym tours, member service issues ... help achieve company standards. • Ensure prompt opening/closing of gym. • Ensure staff are ...

Planet Fitness

Club Manager

Davenport, IA · On-site

... front desk related tasks: greeting and welcoming members, gym tours, member service issues ... help achieve company standards. • Ensure prompt opening/closing of gym. • Ensure staff are ...

Great Lakes Management Group

Housekeeper

Le Claire, IA · On-site

Room Attendant / Housekeeper GLMG Hotels Great Lakes Management Group ( GLMG Hotels ) is seeking ... Help create a welcoming environment for guests Team Support * Assist with cleaning hallways and ...

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Showing results 21-40

All JobsHelp Desk JobsHelp Desk Manager JobsHelp Desk Manager Jobs in Moline, IL

Help Desk Manager information

See Moline, IL salary details

$33.9K

$75.7K

$112.5K

How much do help desk manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for help desk manager in Moline, IL is $75,683.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,600.00 and $90,300.00 per year, depending on experience, location, and employer.

What does a help desk manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What does a help desk manager do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a help desk manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.

How does a help desk manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

More about Help Desk Manager jobs

What are the most commonly searched types of Help Desk jobs in Moline, IL?

The most popular types of Help Desk jobs in Moline, IL are:

What are popular job titles related to Help Desk Manager jobs in Moline, IL?

For Help Desk Manager jobs in Moline, IL, the most frequently searched job titles are:

What job categories do people searching Help Desk Manager jobs in Moline, IL look for?

The top searched job categories for Help Desk Manager jobs in Moline, IL are:

What cities near Moline, IL are hiring for Help Desk Manager jobs?

Cities near Moline, IL with the most Help Desk Manager job openings:

Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Moline, IL as of August 2026, with employment types broken down into 1% As Needed, 66% Full Time, 29% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $75,683 per year, or $36.4 per hour.

Sales Manager - Custom Apparel

Phelps Uniform Specialists

Muscatine, IA • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

Job description

Sales Manager - Custom Apparel
Lead the growth of our custom apparel business while coaching and developing a high-performing sales team.
Pay: Base Pay + Uncapped Commission + Bonuses
At Phelps, we believe the best sales leaders stay connected to customers, markets, and the realities of the sales process. We're looking for someone who enjoys building relationships, growing business, and helping others succeed.
As our Sales Manager, Custom Apparel, you'll lead the growth of our custom apparel business throughout the Midwest. You'll work alongside sales representatives in the field, help develop winning sales strategies, coach others on what works, and build strong customer relationships of your own. This is a hands-on role for someone who likes being out with customers, not sitting behind a desk. You'll spend time supporting and developing the sales team while maintaining responsibility for key customer relationships and business development opportunities.
Travel throughout the Midwest is expected, approximately 40-60% of the time.
What You'll Do
  • Lead the growth of Phelps' Custom Apparel business
  • Coach, mentor, and develop sales representatives through ride-alongs, joint customer visits, field coaching, and hands-on support closing business.
  • Partner with sales representatives to identify opportunities, overcome obstacles, and help close business.
  • Build and manage a personal portfolio of strategic custom apparel accounts.
  • Own the sales process from prospecting through close.
  • Identify market opportunities, customer needs, and new ways to grow the custom apparel business
  • Develop and document sales best practices, messaging, and tools that can be used across the sales team.
  • Serve as the go-to resource for custom apparel sales strategies and customer solutions.
  • Provide feedback on products, pricing, and market trends based on customer and field insights.
  • Track sales activity and customer opportunities within our CRM.

What We're Looking For
  • You're a strong salesperson who knows how to build relationships and win business.
  • You enjoy coaching others and helping people improve.
  • You're comfortable leading through influence and credibility.
  • You like building something from the ground up and figuring out what works.
  • You can balance big-picture thinking with day-to-day execution.
  • You're organized, self-motivated, and able to manage multiple priorities.
  • When something isn't working, you're willing to adjust and try a different approach.

What You Must Have:
  • Bachelor's degree in business, marketing, sales, or a related field preferred
  • 7-10+ years of B2B sales experience, ideally in custom apparel, promo products, uniforms, or branded merch
  • Proven success building and growing a book of business
  • Experience creating sales scripts, playbooks, or training materials preferred
  • CRM experience required (Salesforce preferred)
  • Willingness to travel for customer meetings, training sessions, and industry events

What Success Looks Like (6-12 Month View)
  • A growing custom apparel business driven by both personal sales efforts and team development
  • Clear, documented sales scripts and positioning that other reps can successfully use
  • Sales representatives who are more confident and effective selling custom apparel
  • Increased pipeline quality and revenue tied to custom apparel opportunities
  • A repeatable, scalable approach to selling custom apparel that can be expanded across markets

Reality of the Role:
This isn't a desk-based management position. You'll spend much of your time in the field with customers and sales representatives, helping grow business, coaching through opportunities, and building relationships. If you enjoy developing people, creating practical sales processes, and rolling up your sleeves to help close business, you'll fit right in.
This role involves frequent travel throughout the Midwest, regular driving, and being on the move throughout the day.
Why Join Phelps?
We're a family-owned company, and we work hard without taking ourselves too seriously. We take pride in providing solutions that the customers can count on and treating our employees as valued members of our team.
Your effort drives your income. You'll have base pay, commission, and bonus opportunities-and there's no cap on commission.
Real Independence - No micromanaging. You'll spend your day building business, not sitting behind a desk or having someone constantly checking over your shoulder. We trust our team to manage their time, own their results, and get the job done.
Supportive Team Environment - You'll work with people who care about your success. We're competitive, but collaborative. We want everyone to win.
You're More Than a Number - we're big on relationships, whether that's with customers or employees.
Benefits
  • Medical, Dental, and Vision Insurance
  • 401(k) with Company Match
  • Paid Vacation
  • Paid Holidays
  • Company-Paid Life Insurance
  • Flexible Work Schedule
  • Employee Assistance Program
  • Phelps Apparel & Swag
  • Community Involvement & Fundraising Opportunities

If you enjoy building business, helping others succeed, and spending time where the action is, we'd love to talk.
Come build something with us.

Apply