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Help Desk Manager Jobs in Moline, IL (NOW HIRING)

Winsor Consulting Group LLC

Help Desk Technician

Buffalo, IA · On-site

$21 - $28.25/hr

Service Operations Manager As a Help Desk Technician (Tier 1) at Winsor Consulting Group, you will serve as the first point of contact for our clients, providing frontline technical support for a ...

Robert Half

Help Desk/Desktop Support Analyst

Davenport, IA · On-site

$18.25 - $24.75/hr

We are looking for a Help Desk/Desktop Support Analyst to join a contract assignment supporting ... Manage user lifecycle tasks such as account provisioning, access updates, and offboarding ...

New

Dave & Buster's, Inc.

Front Desk / Host

Davenport, IA · On-site

$13.25 - $17.75/hr

Our front desk and host position ensures Guests' initial impressions with Dave & Buster's are ... Manages flow from the front doors, efficiently helping Guests with needs and directing as needed.

Dave & Buster

Front Desk / Host

Davenport, IA · On-site

$13.25 - $17.75/hr

Our front desk and host position ensures Guests' initial impressions with Dave & Buster's are ... Manages flow from the front doors, efficiently helping Guests with needs and directing as needed.

Dave & Buster's

Front Desk / Host

Davenport, IA · On-site

$13.25 - $17.75/hr

Our front desk and host position ensures Guests' initial impressions with Dave & Buster's are ... Manages flow from the front doors, efficiently helping Guests with needs and directing as needed.

Dave & Buster's

Front Desk - Host

Davenport, IA · On-site

$13.25 - $17.75/hr

Our front desk and host position ensures Guests' initial impressions with Dave & Buster's are ... Manages flow from the front doors, efficiently helping Guests with needs and directing as needed.

Dave & Buster

Front Desk - Host

Davenport, IA · On-site

$13.25 - $17.75/hr

Our front desk and host position ensures Guests' initial impressions with Dave & Buster's are ... Manages flow from the front doors, efficiently helping Guests with needs and directing as needed.

Dave & Buster's, Inc.

Front Desk - Host

Davenport, IA · On-site

$13.25 - $17.75/hr

Our front desk and host position ensures Guests' initial impressions with Dave & Buster's are ... Manages flow from the front doors, efficiently helping Guests with needs and directing as needed.

Village Home Stores

Front Desk Associate

Geneseo, IL · On-site

$13 - $16.75/hr

You will greet showroom visitors, manage incoming calls, and support our sales team with day-to-day ... If you are detail-oriented, self-motivated, and energized by helping people, this position offers a ...

Village Home Stores

Front Desk Associate

Geneseo, IL · On-site

$13 - $16.75/hr

You will greet showroom visitors, manage incoming calls, and support our sales team with day-to-day ... If you are detail-oriented, self-motivated, and energized by helping people, this position offers a ...

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All JobsHelp Desk JobsHelp Desk Manager JobsHelp Desk Manager Jobs in Moline, IL

Help Desk Manager information

See Moline, IL salary details

$33.9K

$75.7K

$112.5K

How much do help desk manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for help desk manager in Moline, IL is $75,683.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,600.00 and $90,300.00 per year, depending on experience, location, and employer.

What does a help desk manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What does a help desk manager do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a help desk manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.

How does a help desk manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

More about Help Desk Manager jobs

What are the most commonly searched types of Help Desk jobs in Moline, IL?

The most popular types of Help Desk jobs in Moline, IL are:

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For Help Desk Manager jobs in Moline, IL, the most frequently searched job titles are:

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The top searched job categories for Help Desk Manager jobs in Moline, IL are:

What cities near Moline, IL are hiring for Help Desk Manager jobs?

Cities near Moline, IL with the most Help Desk Manager job openings:

Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Moline, IL as of August 2026, with employment types broken down into 1% As Needed, 66% Full Time, 29% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $75,683 per year, or $36.4 per hour.

Help Desk Technician

Winsor Consulting Group LLC

Buffalo, IA • On-site

$21 - $28.25/hr

Full-time

Re-posted yesterday

Job description

Department: Service Operations

Reports to: Service Operations Manager

Job Description:

As a Help Desk Technician (Tier 1) at Winsor Consulting Group, you will serve as the first point of contact for our clients, providing frontline technical support for a wide range of IT issues. This client-facing role is essential to maintaining positive customer relationships and ensuring the smooth operation of our clients’ environments. You'll work within a team-oriented service desk, triaging and resolving issues or escalating as necessary, while documenting your work accurately and consistently in our systems.

You will contribute to a standardized, ITIL-aligned support experience that reinforces Winsor’s reputation for fast, professional, and reliable service. Success in this role comes from responsiveness, clear communication, a desire to learn, and an ability to follow processes.

Job Duties:
  • Provide Level 1 support for clientreported issues via phone, email, or ticketing system.
  • Troubleshoot common user issues including password resets, email access, device performance, printing, and basic networking.
  • Monitor and respond to alerts for supported environments.
  • Participate in the oncall rotation to provide afterhours emergency support as scheduled.
  • Configure and deploy new workstations per Winsor’s documented imaging and setup procedures.
  • Travel onsite when necessary to assist with support issues that require a physical presence.
  • Escalate unresolved issues to Tier 2 or Systems teams following Winsor’s documented escalation paths.
  • Maintain accurate and thorough documentation of client interactions, troubleshooting steps, and resolutions.
  • Adhere to established SLAs, escalation timelines, and clientspecific standards.
  • Contribute to internal documentation and process improvement initiatives.
  • Deliver a positive customer experience by maintaining a helpful and professional demeanor in all interactions.
    • Preferred Skills:
  • Foundational understanding of Microsoft 365, Windows 10/11, and basic networking (TCP/IP, DNS, DHCP), application troubleshooting.
  • Excellent verbal and written communication skills with an emphasis on client service.
  • Experience with RMM/PSA tools (ConnectWise Manage, Automate, ScreenConnect) is a plus.
  • Ability to follow defined processes and troubleshoot using checklists or SOPs.
  • Strong time management and organizational skills.
  • Commitment to continual learning and process improvement.
    • Experience:
  • 1 to 2 years of experience in a help desk or technical support role preferred.
  • Experience working in a Managed Service Provider (MSP) or multiclient support environment is a plus.
  • Familiarity with ITIL principles is a bonus but not required.
    • Education:
  • High school diploma or equivalent required.
  • Associate degree in IT, Computer Science, or related field preferred.
  • Relevant certifications such as CompTIA A+, Network+, or Microsoft Fundamentals are advantageous.

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