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Entry Level Help Desk Jobs in Moline, IL (NOW HIRING)

Entry Level Help Desk information

See Moline, IL salary details

$11

$20

$30

How much do entry level help desk jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for entry level help desk in Moline, IL is $20.91, according to ZipRecruiter salary data. Most workers in this role earn between $17.36 and $23.46 per hour, depending on experience, location, and employer.

What are entry level help desk jobs?

Entry level help desk jobs are positions where individuals provide technical support and troubleshooting assistance to users experiencing issues with computer systems, software, or hardware. These roles often involve answering calls, responding to emails or tickets, and guiding users through solutions for common IT problems. Entry level help desk technicians typically handle basic issues, escalate more complex problems to higher-level support, and may assist with setting up new equipment or accounts. This position is a common starting point for a career in IT, offering opportunities to develop technical and customer service skills.

What are the key skills and qualifications needed to thrive as an Entry Level Help Desk professional, and why are they important?

To thrive as an Entry Level Help Desk professional, you need a basic understanding of computer systems, troubleshooting methods, and customer service principles, often supported by a high school diploma or associate degree. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and manage technical issues under pressure. These skills and qualities ensure timely and accurate support, contributing to overall user satisfaction and smooth IT operations.

What is the difference between Entry Level Help Desk vs Technical Support Specialist?

AspectEntry Level Help DeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+ beneficialSimilar; often requires CompTIA A+ or Network+ certifications
Work EnvironmentHelp desk or call center, primarily remote or on-siteTechnical support teams, on-site or remote, often more specialized
Employer & Industry UsageIT departments, MSPs, tech companiesIT service providers, tech companies, corporate IT teams
Common Search & ComparisonYesYes

Entry Level Help Desk and Technical Support Specialist roles share similar credentials, work environments, and industry usage. The main difference lies in the scope: Help Desk roles typically handle general user issues, while Technical Support Specialists often deal with more technical or specialized problems. Both positions serve as entry points into IT support careers, with overlapping skills and certifications.

What are some common challenges faced by entry-level help desk professionals, and how can they overcome them?

Entry-level help desk professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating solutions clearly to non-technical users. To overcome these, it's important to develop strong time management skills, continuously expand technical knowledge through training and hands-on experience, and practice effective communication. Collaborating with more experienced team members and actively seeking feedback can also help build both confidence and competence in the role.
What are the most commonly searched types of Help Desk jobs in Moline, IL? The most popular types of Help Desk jobs in Moline, IL are:
What job categories do people searching Entry Level Help Desk jobs in Moline, IL look for? The top searched job categories for Entry Level Help Desk jobs in Moline, IL are:
What cities near Moline, IL are hiring for Entry Level Help Desk jobs? Cities near Moline, IL with the most Entry Level Help Desk job openings:
Infographic showing various Entry Level Help Desk job openings in Moline, IL as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $43,499 per year, or $20.9 per hour.
Project Engineer I - Industrial

Project Engineer I - Industrial

Baker Group

Davenport, IA • On-site

Full-time

Posted 15 days ago


Job description

PURPOSE

The Project Engineer provides technical support and administrative help to Project Managers and the business unit as a whole.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

The following duties are typical for this job. These are not to be construed as exclusive or all inclusive. Other duties may be required and assigned.

At a high level, under direct supervision of a Project Manager, a Project Engineer will:

  • Provide sales and business development support as needed to build client relationships, obtain more work, including providing assistance with design, material selection, estimating, and creation of proposals, scope letters, contracts, etc.
  • Participate in ongoing review, planning and formulation as it relates to the specific business unit and contribute to the team on how to achieve required and desired results.
  • Assist with day-to-day coordination and administration of projects, to include but not limited to: understanding project scope, managing budgets and fiscal controls through value engineering, monitoring quality control provisions, coordinating work sequencing, issuing purchase orders, procurement, change orders, and contractor approvals, as appropriate.
  • Assist with procuring subcontractors and monitoring their work quality and schedule as required for installation.
  • Ensure customer satisfaction by continual communication on scheduling coordination, project progress, and obtaining feedback on Baker Group’s performance, sharing any positive or negative feedback with team.
  • Attend jobsite visits, internal project meetings, and coordinate meetings as directed, including tracking action items and providing appropriate follow-up.
  • Help ensure project performance, operations and delivery are in compliance with design and/or specifications.
  • Develop relationships with customers and pursue opportunities which provide long-term relationships and revenue opportunities.
  • Utilize company standard documents including but not limited to business development processes, pre-proposal checklists, turnovers, subcontracts, purchase orders, warranty, etc.
  • Confer with project managers, business unit leaders, etc. to discuss and resolve any questions, complications or problems.
  • Accurate daily time and equipment reporting.

MINIMUM EDUCATION & EXPERIENCE REQUIRED TO PERFORM ESSENTIAL FUNCTIONS

Project Engineer I:

  • Entry level role, typically supervised by a Project Manager.
  • Offers information, helps with coordination and preparation, assists with analyzing and compiling data.
  • May help prepare estimates and inspect work to assure compliance with plans and specifications.
  • Begins to build solid knowledge about the company, their trade best practices, recognized work standards and expectations.
  • Builds solid understanding of job cost history, contract status and job overview reports.
  • Builds skill in managing customer relationships, working with Accounting to bill customer and enter budget, and ensure quality execution.
  • Position normally requires a 4-year Engineering or Construction Management degree and 0-1 year of experience, including internships.

CERTIFICATES, LICENSES, REGISTRATIONS

  • Valid driver’s license

MENTAL AND PHYSICAL COMPETENCIES REQUIRED TO PERFORM ESSENTIAL FUNCTIONS

  • Strong technical skills, including but not limited to, experience with the following software: project management, accounting, scheduling, inventory, design, document management, e-mail, Microsoft Office Suite, time accounting and spreadsheets.
  • Excellent active listening, verbal and written communication skills.
  • Strong initiative and attention to detail, prioritization, and organization skills; ability to work independently and effectively in a team environment.
  • Confident decision-making ability.
  • Ability to read and comprehend drawings and sketches.
  • Ability to understand and adhere to contract terms and conditions.
  • Ability to maintain technical expertise on new technologies, products, and tools through continuing education initiatives.
  • Basic knowledge of construction and renovation, including materials, methods, tools, etc. involved in strategic planning resource allocation and modeling, production methods and coordination of people and resources in a safe manner.
  • Knowledge of practical application of engineering science and technology, including applying principles, techniques, procedures and equipment to the design and production of various goods and services.
  • Knowledge of principles and processes for providing customer and personal services.

ENVIRONMENTAL ADAPTABILITY

  • Prolonged periods of sitting at a desk working on a computer
  • Must be able to lift 20 pounds occasionally
  • Significant field and client interactions on construction job sites, which may require prolonged periods of standing, walking and/or climbing stairs
  • Occasional exposure to variety of temperature and weather conditions

EQUIPMENT/TOOLS

  • Computer
  • Calculator
  • Tape measure
  • PPE (hard hat, safety glasses, safety boots, Hi-Vis vest)
  • Clothing: jeans, appropriate office shirt

Baker Group is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Baker Group will consider reasonable accommodations for qualified individuals with disabilities and encourage prospective employees and incumbents to discuss potential accommodations with the Employer.