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Help Desk Manager Jobs in Chicago, IL (NOW HIRING)

Next Step Systems

Help Desk Technician

Chicago, IL · On-site

$20.50 - $27.75/hr

Help Desk Technician, Oak Brook, IL Summary: This is a full time permanent Help Desk Technician ... Responsibilities: - Manage a client base and support small homogeneous local area networks (LANs ...

1872 Consulting

Help Desk Analyst

Chicago, IL · On-site

$21 - $28.75/hr

Help Desk Analyst The Help Desk Analyst is responsible for providing high quality customer service ... Document and maintain user request and incident records in IT Service Management System. Maintain ...

FAMILY EXPRESS CORPORATION

Help Desk Associate

Valparaiso, IN · On-site

$15.75 - $21.25/hr

The Help Desk Associate is the first level of response and support for our stores and end-users ... Associate Degree in Computer Science, Facilities Management or the equivalent combination of ...

New

Robert Half

Help Desk Technician

Inverness, IL · On-site

$18.62 - $21.25/hr

Manage and respond to service desk tickets, keeping requests organized and users informed ... Experience providing help desk or desktop support in a Microsoft Windows environment. * Working ...

ChenMed LLC

Service Desk Manager

Deerfield, IL · On-site

$99.37 - $141.96/hr

Oversees a centralized technical support and help desk team for a wide variety of corporate ... Manages relationships with IT vendors, service providers, and contractors to ensure quality and ...

Tusker

Help Desk Specialist

Downers Grove, IL · On-site

$40K - $45K/yr

We are seeking a Help Desk Specialist to be the front-line support position dedicated to the quick ... Manage configuration changes of monitoring and management software to ensure the highest level of ...

Sralab

Help Desk Specialist - Registry

Chicago, IL · On-site

$25/hr

Summary The Help Desk Specialist will provide "Tier 1" hardware and software support for end users ... Manage and document resolutions in assigned work queue to ensure issues are resolved, and ...

Plymouth Place

Help Desk Tier 2

La Grange Park, IL · On-site

$22.50/hr

The Help Desk Tier 2 Tech administers a variety of technical projects related to the setup ... management internally, and with customers and vendors Plymouth Place is an Equal Employment ...

New

Engie

Help Desk Analyst

Chicago, IL · On-site

$21 - $28.75/hr

Management & Consulting * Spontaneous application * Job alerts Help Desk Analyst Posting Start Date: 6/4/26 Requisition ID: 66434

Gelber Group

DI Trading Desk Manager

Chicago, IL · On-site

$72K - $120K/yr

... help our people succeed. We trade many different asset classes and are always looking to seize new ... As a Brazilian Rates Trading Desk Manager, you will have a real opportunity to impact the firm. In ...

Hoffer Plastics

Help Desk Technician

South Elgin, IL · On-site

$50K - $60K/yr

Hoffer Plastics is hiring for " Help Desk Technician ", "1st shift". Starting Pay $50k - $60K (based on experience) ESSENTIAL RESPONSIBILITIES:Frontline Technical Support: Promptly respond to ...

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Help Desk Manager information

See Chicago, IL salary details

$38.6K

$86.3K

$128.3K

How much do help desk manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for help desk manager in Chicago, IL is $86,307.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,000.00 and $103,000.00 per year, depending on experience, location, and employer.

What does a help desk manager do?

A Help Desk Manager oversees the support team responsible for assisting users with technical issues, ensuring efficient and effective IT service delivery. They manage daily operations, coordinate with other departments, implement support processes, and monitor ticket resolution to maintain high customer satisfaction. Additionally, Help Desk Managers train staff, manage performance, and analyze support data to improve service quality.

What does a help desk manager do?

A help desk manager oversees the technical support department for a retail company, typically in the computer or electronic industry. As the help desk manager, you are responsible for managing the support staff. Your job duties include ensuring that computer users get the help they need with software, hardware, or any other tech product. In this job, you may communicate directly with clients or direct your staff members in best communication practices. Qualifications for this career include a bachelor’s degree in a computer-related field and management experience. You also need strong leadership and customer service skills.

What are the key skills and qualifications needed to thrive as a help desk manager, and why are they important?

To thrive as a Help Desk Manager, you need strong technical troubleshooting abilities, leadership experience, and a background in IT support, often supported by a degree in information technology or relevant certifications. Familiarity with ticketing systems such as ServiceNow or Zendesk, as well as ITIL or CompTIA certifications, is typically required. Excellent communication, problem-solving, and team management skills help you motivate staff and resolve customer issues efficiently. These skills ensure smooth IT operations, high customer satisfaction, and effective team performance.

How does a help desk manager typically support and develop their team to handle high-volume support requests effectively?

A Help Desk Manager plays a key role in ensuring their team can efficiently manage high volumes of support requests by implementing clear processes, providing ongoing training, and utilizing help desk software for ticket tracking and prioritization. They regularly monitor workload distribution, set realistic performance targets, and encourage knowledge sharing among team members. Additionally, they foster a collaborative environment where technicians can escalate complex issues and receive guidance, helping to reduce burnout and improve service quality.

What is the difference between Help Desk Manager vs Help Desk Technician?

AspectHelp Desk ManagerHelp Desk Technician
CertificationsITIL, HDI-Support Center Analyst, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises support teams, manages workflows, oversees customer serviceProvides technical support, troubleshoots hardware/software issues
Employer & Industry UsageIT departments, tech companies, large organizationsHelp desks, IT support centers, small to medium businesses

The Help Desk Manager oversees support teams and manages support operations, while the Help Desk Technician focuses on providing direct technical assistance to users. Both roles require similar certifications and are integral to IT support, but the manager has a broader supervisory and administrative focus.

More about Help Desk Manager jobs

What are the most commonly searched types of Help Desk jobs in Chicago, IL?

The most popular types of Help Desk jobs in Chicago, IL are:

What are popular job titles related to Help Desk Manager jobs in Chicago, IL?

For Help Desk Manager jobs in Chicago, IL, the most frequently searched job titles are:

What job categories do people searching Help Desk Manager jobs in Chicago, IL look for?

The top searched job categories for Help Desk Manager jobs in Chicago, IL are:

What cities near Chicago, IL are hiring for Help Desk Manager jobs?

Cities near Chicago, IL with the most Help Desk Manager job openings:

Help Desk Manager jobs near you
Infographic showing various Help Desk Manager job openings in Chicago, IL as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $86,307 per year, or $41.5 per hour.

Help Desk Technician

Next Step Systems

Chicago, IL • On-site

$20.50 - $27.75/hr

Full-time

Medical, Retirement, PTO

Re-posted yesterday

Job description

Help Desk Technician, Oak Brook, IL
Summary:
This is a full time permanent Help Desk Technician position. We are looking for well-rounded technologists with experience working with small and mid-sized businesses preferably. A diverse technical skill set is key, along with stellar client service skills, excellent written/verbal communication skills, high energy level and dynamic personality. Must own a reliable car with insurance to travel to client sites 50% of the time downtown and throughout the Chicago area and suburbs when necessary. Position will be a combination of remote and on-site support.
Responsibilities:
- Manage a client base and support small homogeneous local area networks (LANs).
- Provide first tier support and troubleshooting of user endpoint issues, provide end user training, and perform routine administrative functions including new user account provisioning, password reset requests, workstation migrations, and hardware support tasks.
- Design and implement IT solutions for client base.
- Monitor client systems performance and reliability.
Qualifications:
- 3+ years of information technology experience.
- Experience working directly with end-users.
- Windows Desktop experience.
- Ability to perform basic support tasks for small homogeneous local area networks (LANs).
- Familiarity with the configuration and operation of desktop computers on LANs including the installation and configuration of common software applications such as Microsoft Office, SQL, Anti-Virus, and backup software.
- Familiarity with the setup of basic Internet connections, and the administration requirements of small offices.
- Excellent written and verbal communication skills with the ability to provide a high level of customer service.
- Excellent problem solving skills.
- Maybe must have reliable transportation (car) to go to Chicago area clients when needed.
Benefits include medical insurance, retirement plan, PTO, etc. Salary: 80K+ DOE. Keywords: Oak Brook IL Jobs, Help Desk Technician, Windows, Desktop Support, LAN, MS Office, SQL, Anti-Virus, Backup Software, Network, Networking, Illinois Recruiters, IT Jobs, Illinois Recruiting
Looking to hire for similar positions in Oak Brook, IL or in other cities? Our IT recruiting agencies and staffing companies can help.
We help companies that are looking to hire Help Desk Technicians for jobs Oak Brook, Illinois and in other cities too. Please contact our IT recruiting agencies and IT staffing companies today! Phone 630-428-0600 ext. 11 or email us at jobs@nextstepsystems.com. Click here to submit your resume for this job and others.
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